Midas

I submitted a ticked on the 4th of March about missing feet on the side of my Midas L6. It has been 4 days now and no response. I did receive the email stating a case had been created but that is it. I have checked spam folders as well and nothing. While my issue might not be a major issue it would be nice to get some sort of acknowledgement that they were looking into a resolution.

This is my first time reaching out to this company for support. I have purchased and used Behringer products for years and never had a need to contact support. I have been a big fan as the products just worked!

I have to say that this experience has made me nervous about continuing my journey with Behringer, Midas or any MusicTribe brands. It is a little uneasy knowing that support correspondence is so sparse. Granted I am only one tiny drop in the bucket of their customer base but in Googling this issue this seems to be a fairly common occurrence.

Can someone please tell how long it usually takes to get some sort of response from support with actual help?

Thanks.

Hi, I have a Hub4 that I am trying to integrate into my M32 & DL32 system. As far as my understanding I should be able to set it up to pass-through audio from my DL32 to the Hub4 then to the M32. While still having control of the DL32 from the M32. So as far as connections go I have it (M32 AES50 A) to (Hub4 Sync Master) and from (Hub4 Thru) to (DL32 AES50 A). With this setup I cannot see the DL32, cannot control the inputs and no audio from the inputs even though everything has green LED indicators. I can see the Hub4 on my M32 but nothing past it. Everything has been updated to the latest firmwares that are available on Midas' website under software.

I use a DL32 with a M32C. I am trying to update the firmware on the DL32. I follow the instructions and I cannot seem to do it. If I look at the device manager it says dL32 1.06. When I go through the process as instructed It says DL32 1.06 ready to use. I am trying to update to 1.8. Unfortunatly the only way to do this is with a windows computer and the process seems goofy and there is no way to tell if anything is installing, installed or anything. I tried getting the 1.7 to install that first, incase it had to do that? but that also does the same thing. I am using windows 10. There also seems to be no way to find out on the dl32. (that I know of) if I plug the DL32 into my mac and look at what is on the port it also says DL32 1.06. Does anyone have a better way of doing this of a mac version? Thanks-John

Weird issue-

4.2 Mac crashes on startup on a standard user account, where previous versions start just fine. 4.2 runs fine in the admin account. Created a fresh standard user account, and no problem there, either. Something must be corrupt, or conflicting in the original standard user account. Trashing prefs was the first thing I tried, without effect. 

anyone have a clue what's going on here?

Hello all! I am new here and am looking for info on the M32 network side of things. I have connected and used our iPad to connect to both our M32 and X32 in the past but have not used it recently due to the pandemic. I pulled everything back out and the X32 worked perfectly, however the M32 was not connecting to my iPad (or vice versa) and so tried connecting via DHCP to see what IP it was pulling. I came to find out that it is pulling a 169.254 IP meaning it is NOT connecting to the router. I then checked the cable - cable works, then tried plugging directly into our unmanaged network switch running to our netowrk closet with managed switch and fierwall - still not getting an IP. Is it possible that my network card is bad?? I am in IT and have had our whole department look it over and so am looking to you guys! Any help would be great! Thank you. 

Hey all,

I just updated M32 edit to 4.2 and it is ridiculously slow to respond. I have Mojave 10.14.6 OS. How can I revert back to M32 Edit 4.1? My M32
R console is at v4.04.1. Or is there another solution to my dilema?

Thanks!!

Wally

Hi,

I noticed i can only assign an aes channel once to a group. When assingning the same channel to a second group it dissapears from the first group.
This is logical but.

When i want to use the DP48 for  two musicians it could actually be helpfull to assign  the channels to 2  different groups.
Because then user 1 can use group 1 for (example) drums and adjust the individual channels to his own flavour. User 2 can use group 2 for drums and adjust the individual channels for his own flavour.

Is there a possibility to change this in future firmware?

Willem

Noticed this recently that when I switch off a DP48 with other units daisy chained to it, the downstream unit will produce a very loud pop sound in the headphones output even though the Volume knob has been fully lowered.

I noticed it because I could hear the pop from the headphones connected to another unit that was almost 2 meters away when I switched off 1 unit for firmware upgrade and testing.

Once again the volume level has been fully lowered on that downstream unit yet the pop sound came through so loudly and this happened consistently.

What will it do to a musician with in-ears when another musician upstream switches the unit off, by accident or for whatever other reason?!

Please fix this soon.

I have seen several posts about issueees when updating the M32 firmware. I am not running a digital stage box as of now.  Can I update from 3.02 directly to 4.04.1 or should I be updating sequentially? If I save my setup can I load it from a usb to work after the update or will I have to resetup how my board is layed out manually as the routing menus have seemed to change?

Craig