Midas

Midas

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Midas

223,745 members
97,975 posts
  • New
    MCG1DUMC
    Newcomer - Level 1
    2021-02-18

    Any suggestions on how to get this back up and running as soon as possible. We already had to do one last nights  service with a make shift rig.  

    0 28
    • MCG1DUMC
      Dale_M Hi Dale here do you think you can submit a support ticket (technical) from the tab above and put FAO Dale in the subject line so I can help you please?
      • Feb 22
  • New
    JudeLeBlanc
    Contributor - Level 2
    2021-02-17

    I've got an M32 LIVE console on order (retailer was out). I understand that the ditribution model has recently changed. Just curious as to when I may expect to be receiving this console? Thanks

    0 19
    • JudeLeBlanc
      DavidKnighton Hello JudeLeBlanc,
      This product falls under the RETAIL category, which is now distributed by our super partner Sweetwater in US and Thomann in EU. Depending on your country, you may have a different distributor, but I would presume you're speaking about the US distribution change. For further information, please contact Sweetwater.
      • Feb 17
  • New
    ecsaba
    Newcomer - Level 1
    2021-02-15

    Hello all,

     

    I have an issue with the M32 Live soundcard driver v.4.59 installation on a Windows 10 PC. All the firmwares are up to date, the operating system on the PC is up to date but I cannot manage to get the Klark Tehnik soundcard working. Please check the attached pictures about current status. 

    read more...
    0 31
    • ecsaba
      Nigel67 Hi ecsaba. It looks as though you are trying to use the DN32-USB driver instead of the DN32-LIVE driver.
      • Feb 15
    • ecsaba
      ecsaba The driver that I used is for the DN32-LIVE.
      • Feb 20
    • ecsaba
      Paul_Vannatto Are you plugged into a USB 3.0 port (blue) on the computer? If so, change to a USB 2.0 port (black). If you are already using a USB 2.0, replace the USB cable (yes they do go bad).
      • Feb 20
  • New
    micdim
    Contributor - Level 3
    2021-02-14

    On my Mac Pro 5,1 2012 w/Mojve 10.14.6, the newest version of the Midas MR 18 is very slow starting up. I've included an .mp4 showing version 1.6 first, then the much faster version 1.5 second.

    Anyone have any toughts on this. It's very annoying and makes no sense to have this happen after a long waited update.

     

    Thank everyone!

    read more...
    0 50
    • micdim
      KyleJohnson Hello, Kyle here with Music Tribe. I have sent your report along to our software team and will be back in touch with you via email.
      • Feb 14
  • New
    bethelmedia
    Newcomer - Level 1
    2021-02-13

    When I try to update the I/O Box with the Midas IO updater it keep failing. I followed the video instructions and set my LAN IP to local as it states and it see the IO box IP and TFTP server but as soon as I press update I get failed to update.

    Latest firmware I can find is  Version G3.4.6 rel-9 from 2019.  Anything more recent being worked on? 

    read more...
    0 26
    • bethelmedia
      KyleJohnson Hello, Kyle here with Music Tribe. 3.4.6 is the latest version of Firmware. Which ID is the DL251 set to? This impacts the IP address. For example ID 1 the IP address would be 192.168.40.1, and ID 2 the IP address would be 192.168.40.2

      Do you have a network security/firewall up? Try disabling that as well.

      You may wish to contact us directly through the Support link at the top of the page. Click on Support and then Technical Support.
      • Feb 14
    • bethelmedia
      bethelmedia I've tried the different IDs. It sees the IP just fine it's just when I press the update it fails. I'll attach a screen shot.
      • Feb 14
    • bethelmedia
      bethelmedia btw..i only have the IO box. PROXG3.4.6rel-9.tar not the ProX board. if a board is needed then never mind.
      • Feb 14
      • Midas DL251
        KyleJohnson The console isn't needed, that's the correct file. Please do submit a ticket so we can try to assist further.
        • Feb 14
  • New
    feliveaudio
    Newcomer - Level 1
    2021-02-11

    Submitted a spare parts ticket for Midas Pro Series parts over four weeks ago now, but have so far had no response. Is this normal to have to wait this long for a reply for spares?

    0 22
    • feliveaudio
      WilliamR Hello, William from music tribe here. I apologize for the delay. Someone will be contacting you shortly.
      • Feb 11
    • feliveaudio
      feliveaudio Thanks, all sorted now!
      • Feb 18
  • New
    Musiccc3000
    Newcomer - Level 1
    2021-02-09

    Im at the point of buying a Midas  Venice 16U; 

     

    The seller used it as an backup and said it turned off, then on then off (while being connected to a generator);

    I might be a easy fix or the unit might be bricked; the seller doesnt really care to invest a repair.

     

    Are parts still available and what could be a possible fix (theres no voltage on the internal PSU according to the seller)

    read more...
    0 25
  • New
    WDuester
    Contributor - Level 3
    2021-02-09

    I'm wondering if anyone has used, or could comment, on using CAT5e or CAT6 unshielded cable for a DP48 daisy chain system.

    I've already read the 'recommended shielded' information and don't need posts re-iterating the same.

    This post is to solicit real world installations where end users may have used unshielded CAT cable and I'm interested in the results and learnings of doing that.

    I have an existing CAT network from the M32 mixer to the rack and from the rack to stage boxes that is all unshielded CAT6.  I'm stongly leaning toward migrating to the DP48 personal monitor system.

    I'm trying to figure out if I really need to replace all the CAT6 unshielded cable with shielded. Does unshielded really affect the performance of the system?

    read more...
    0 45
  • New
    cjeffers235
    Newcomer - Level 1
    2021-02-08

    I need help routing Main output to a Matrix channel.

    Seems like a simple process, but the Pro 1........ well not so fast!

     

    HELP!!!!!!

    0 17
    • cjeffers235
      Nigel67 Hi, If you select the Master Channels to appear on the screen, then highlight the aux area. The aux sends from the masters would then appear in the detail area on the right hand side of the screen if they were available (you are not able to send masters to aux), but all you will see is up and down buttons at the bottom of the page. Toggle the down switch twice and the Master to Matrix sends will appear in the detail area. It is exactly the same as sending input channels to matrix
      • Feb 8
    • cjeffers235
      cjeffers235 Thanks, Nigel67! I will look into this soon. Do you know where this instruction is listed in the Pro-1 manual? I have previously accomplished this assignment, but not the way you have instructed. Also, I am sending L + R Master channels to a single Matrix channel, but I want to create a 2nd Matrix channel to created stereo Matrix out to Stream audio. Is this an acceptable way to execute this objective?
      • Feb 9
  • New
    69ramblers
    Newcomer - Level 2
    2021-02-06

    Hello,

    Anyone here using the MR 18 as an interface with Jamkazam?


    Thank you,

    [email protected]

    0 25
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