Products

290,111 members
172,705 posts
  • TrontinOlivier
    Contributor - Level 3
    2019-09-06

    Hello,

    I've a M32C a DL153 and SD8, an Xtouch, an Ipad and a MacBook pro. My goal is having a screen follow the Xtouch select button. I've tried with Ipad M32Mix app, Mixing Station Pro (turning the "follow mixer" parameter but still not working) and after also on my Macbook pro with M32 edit app and it never follows. I prefer a wired connection but I saw a video somebody connect a BCF2000 to a android tablet with Mixing station Pro and control via Midi then the tablet control the mixer via Wifi (I tried with my Ipad and X touch and never get it worked). Many people on FB said it's possible but can't explain properly. So if somebody here can explain to me I'll be very happy Thanks even if only PC works I can buy a cheap one to run the M32 edit and finally have a screen following my actions on X touch. I've tried many difernt way so please if you have the key can you explain very clearly Many thanks

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  • nixx
    Super Contributor - Level 2
    2019-09-06

    It seems that if TC Electronic won't update their TC Near software, all users of Konnekt (and Impact Twin) audio interfaces are out of luck and won't be able to use their hardware with the upcoming version of macOS. If I'm not mistaken, macOS Catalina will support only 64-bit apps - and TC Near Control Panel is 32-bit

    Is there any chance TC Electronic will update TC Near to support for 64-bit only operating systems? It would be a shame to have all those killer audio interfaces bricked...

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    10 8,220
    • nixx
      yann_

      I agree. but it seems they are not involved in this forum at all. 


      I think it's more for users, cause if you check most posts don't even get replies, sometimes if ure lucky a user will help you out but Tc's staff have not seen em around. 

      • October 3, 2019
    • nixx
      lello88

      Hello, updated yesterday to OSX Catalina, my  Impact Twin unfortunately does not work, I sent an email to the support, I hope to receive an email from the support, greetings

       


      • October 10, 2019
    • nixx
      LB

      I own a Studio Konnekt 48 and I really love that interface. It is perfect for my recording needs, sounds great and has reasonable latencies. 


      It is a real shame, that TC Electronics don't support this fairly new product. In a time where everybody's talking about the environment and saving resources, it just doesn't seem right that I have to throw away a perfectly good (great actually...) audio interface, just because I wish to upgrade the software on my Mac. 


      Next time I buy an audio product I guess I will spend some time checking out the "end of life" policies of the manufaturer. The software support should last at least as long as the life expectancy of the hardware product.


      I always thought of TC Electronics as a serious and trustworthy manufacturer, but this time you have really let me down...


       


       

      • October 14, 2019
    • nixx
      LB

      I wonder if TC even exits anymore, after they have been ackquired by Behringer.. 

      • November 25, 2019
    • nixx
      hakanbahadir

      I have the same problem, luckily I was the Beta tester of Catalina and could be able to turn back to previous version. I can not use Catalina just because of this hardware and it is not acceptable.


      TC please answer us with a solution.


      Hakan

      • December 12, 2019
  • pedrolpd
    Contributor - Level 1
    2019-09-06
    0 116
  • Zach9224
    Contributor - Level 2
    2019-09-05

    Ok guys I am new to the game here and I have a problem. So I am currently using the remote port of our x32 to a Netgear rounter to control the board from my computer and I keep losing my connection randomly during services. I have tried ajusting bands on the router and does not fix the problem. I have to be able to control the sound board from my desktop in the Live Stream studio and still have internet to stream. Is it possible to hook the ethernet cable from the x32 to a netgear switch and our internet to the switch and have the one ethernet cable running to the computer so i can do both at the same time. Only reason im asking is switches are cheaper than the router i would have to purchase. 

    Thanks 

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    • Zach9224
      GaryHiggins

      I can't completely confirm at the moment but I'm pretty sure if you hard wire to the router with internet access you can keep access to it while simultaneously using wireless of the same pc to access the x32 using x32-Edit...without a switch....BUT you would need an additional wireless router at the x32 end..You dont need a super expesive one but dual band is best.

      • September 5, 2019
    • Zach9224
      AlIrwin

      I have an XR18 not the 32 but  at home I have my internet, my XR18 and my desktop connected to a switch. I am able to control the Xair edit and use the internet for broadcasting to various sites on the same desktop. I have never had any issues. This will also work with my router if I want wired and wireless control and broadcast abilities. I hardwire the desktop, XR18, and use my tablets for more control options if needed.

      • September 5, 2019
    • Zach9224
      KenMitchell

      Hi @Zach9224 ,


       


      Welcome to the community.  It sounds like you want to get away from using wireless between your desktop and the X32.  Is that correct?  I'm assuming the Netgear router you are using is actually a router, and not just a WiFi access point.  Can you post the model of the router?   How far is your desktop from the X32?  Can you run an Ethernet cable from one to the other or at least close by? 


       


      Most routers are actually three devices in one; a firewall, a switch, and a wireless access point. I'll sketch up something for you with recommended connections. I don't think you'll need to buy anything as long as that Netgear router can be utilized. 


       


      Ken

      • September 6, 2019
    • Zach9224
      Zach9224

      @KenMitchell 


      So I want to get away from the Wifi router all together cause it needs replaced and I want the hardline connectivity of a switch connection to reduce possible interference. 


      Zach

      • September 6, 2019
    • Zach9224
      Zach9224

      @AlIrwin 


      How do you have your cables run and what type of switch do you have. I want to get away from wireless use cause we don’t need it. 


      Zach 

      • September 6, 2019
  • Alex_Zero
    Contributor - Level 2
    2019-09-05

    How do I get refund for the Finalizer App? I bought this 2 weeks ago, it did not work from day 1 and I have been in contact with the TC Electronics team since then to fix it with no success. I have asked them multiple times about a refund and have been ignored.

    I have also searched the TC Electronics website to identify their complaints procedure and it appears they do not have one.

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    • Alex_Zero
      Azenkwed

      Good luck with that. TC Electronic is the worse company to deal with. They have NO customer support. I bought Finalizer and didn't receive my email with the serial number. I am so pissed off.


      If you get any issues as a small customer with TC electronics, forget it, it's like dealing with a crook or a drug dealer.  Once they got your money they make sure reaching out to them is impossible, yet acting like they have some form of customer support. 


      You want an example of how low TC electronic is, what and the bunch of crooks they are? Go on their support page.  They have the guts to put pictures of support people with a smile on their face and a headset as if they have a proper customer support team and a call center. They don't. it's all smoke and mirrors.  

      • September 9, 2019
    • Alex_Zero
      TC-Claus

      Hi Azenkwed,


      Did You get Your license ? Please PM me or reply here if not!


      We have seen issues with the email getting caught in spam filters ...


      All the best from


      Claus

      • September 23, 2019
    • Alex_Zero
      teedouble

      I would like to know how to get a refund as well as the user above this thing hasnt worked since I bought it.

      • October 20, 2019
    • Alex_Zero
      TC-Claus

      Hi Terrany,


      I would like to help - will You describe the issue and what is Your System setup?


      All the best from


      Claus

      • October 20, 2019
    • Alex_Zero
      DrMove

      I finally got it to work in my system...sort of!  The first I learned from TC Electronic support is that you must use it with an ASIO sound driver.  Okay, so I opened it in a different computer with ASIO and I have it authorized through iLok...fine!  And I got it to open, take a master, manipulate it and so on.  I also put in several reference track and...voila!  I can compare my track to pro released tracks!  However, I never got an answer from support re: the Finalizer.exe (the executable file) doesn't install the program into my Windows 10 operating system, it just opens directly from the folder where it sits on my C drive.  This can't be right because when I go to save as a project, it saves the name I gave in the folder I sent it to, however, there's no file extension assigned to it.  And I have no clue what file extension it should have.  Windows can't open it without a file extension.  That's why it's not right...the fact that it opens directly from the folder withought installing to the operating system...we're missing something here.


      Will someone please confirm that this is the problem with this software...IT DOESN'T INSTALL INTO THE OPERATING SYSTEM...IT JUST OPENS DIRECTLY FROM THE FOLDER!  SO I CAN'T SAVE A PROJECT BECAUSE IT DOESN'T ASSIGN YOUR FILE AN EXTENSION!


      Now that I more or less figured out how it works (I read through much of the manual) I would love to have actually save a project so I can go back and keep refining my master.


      WILL SOMEONE AT TC ELECTRONIC PLEASE FIX THIS ISSUE OR RETURN OUR MONEY...100 HARD-EARNED AMERICAN DOLLARS!


      Thanks,


      DrMove


       


       


       


       


       

      • October 22, 2019
  • MichaelO_Hara
    Contributor - Level 2
    2019-09-05

    Not looking to do anything too complicated but having issues getting everything working.

    Running a X32 rack with a SD8 Stage box.

    The routing page menu is overwhelming to a novice.

    Also not sure where the switch on the SD8 needs to be set.

    Talking about the Routing Menu...

    "Inputs" tab I have the AES50-A set to Channel 17-24 (X32 rack already has 1-16 with it's xlr ins)

    "Output 1-16" tab > I understand that's where you assign what you'd like sent to each XLR

    Skip to the "AES50 A/B" tab > There are a lot of things already assigned and I'm not sure what should all be assigned to what on this page for the simple SD8 setup.

    The last tab "XLR Output" > again not sure what should be assigned here.

    Last question on the "Output 1-16" tab... If I essentially want an XLR output to act as a thru or let's say a direct box... do I simply choose the Direct Out Channel of what I want sent there and then tap at the Input/LC (red outlined circle icon)?  Will that give the front of house a "copy" of that channel without me changing anything on my end as the X32 is just for in-ear-mixes.  Basically thinking of it as a split signal.

    Thank you very much!

     

     

     

     

     

     

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    • MichaelO_Hara
      DaveMorrison


      @MichaelO_Hara wrote:


      Also not sure where the switch on the SD8 needs to be set.





      The switch controls which of the AES50 signals are assigned to the outputs. It depends on what you put on the AES50 bus from your rack. The AES50 A/B tab is where the assignment is made on the X32. 1-8 receives what is assigned on 1-8 of the AES50 A/B tab.





      Talking about the Routing Menu...


      "Inputs" tab I have the AES50-A set to Channel 17-24 (X32 rack already has 1-16 with it's xlr ins)





      If your SD8 is the first in the chain of stageboxes, It will put it's XLR inputs on AES50 channels 1-8. Set your X32 input channels 17-25 to AES50 1-8. You could assign these elsewhere.





      "Output 1-16" tab > I understand that's where you assign what you'd like sent to each XLR





      This is the tricky one. Output 1-16 are virtual outputs. They don't go anywhere. There are the first stage of a two-part routing system. As you have mentioned later in your post; the XLR can be connected to Output 1-16, or other sources such as channel direct inputs. If you want the X32's XLR outputs to be 1-8 and the SD8's to be 9-16, Set the Output 1-16, and XLR outs and AES50.


      Out 1-8 is the first half of Output 1-16. Out 9-16 can be set to AES50A 1-8, 9-16, or 17-25. Set the SD8 switch to match.





      Last question on the "Output 1-16" tab... If I essentially want an XLR output to act as a thru or let's say a direct box... do I simply choose the Direct Out Channel of what I want sent there and then tap at the Input/LC (red outlined circle icon)?  Will that give the front of house a "copy" of that channel without me changing anything on my end as the X32 is just for in-ear-mixes.  Basically thinking of it as a split signal.





      Yes, you are correct. Just remember your the output of your pre-amp is sent to out. You are in control of the gain.

      • September 5, 2019
    • MichaelO_Hara
      garyh

      I’ll just add this cause I had most of it done just before Dave responded


       


      The switch on the SD8 faithfully reproduces the aes50a out 1-24 routing menu settings in groups of 8. The default setting for the first group of 8 is “out 1-8”. The default for the second group of 8 is “out 9-16” and the default for the third group of 8 is again “out 1-8” All of those settings can of course be changed to just about anything. For instance you could change the third group to be new sources rather than repeat out 1-8. Use say “local 1-8” which would make your first 8 xlr mic inputs (on the mixer) be output from your SD8 (if you put that switch in the aes50 17-24 position that is). You can put any available sources in any of those slots if you want, or if it solves a routing problem for you.


       


      The out 1-8 and out 9-16 parts above refer to the routing assignments of the outputs 1-16 routing menu.


       


      The xlr out menu is dedicated to the xlr outputs on the rear of the mixer, not the stagebox like an SD8-the aes50 output routing applies to stageboxes. 


       


      So your last question you have pretty much correct. For the SD8 If you choose “local 1-8” (say in the switch 1-8 position) the mixer channels 1-8 will be output from its xlr outs. If you instead choose aes50a 1-8 then the inputs of your SD8 will be output from its xlr outs like a splitter. If you change the switch to 9-16 or 17-24 then those xlr sources would change and reflect what you put in those slots in the aes50 routing.


       


      The xlr outputs menu concerns the mixers xlr outputs, so with regard to the direct out ch’s there, you would need to make them reflect the “out 1-4” “out 5-8” “out 9-12” and “out 13-16” format used in that menu (it uses groups of 4 not 8) just to confuse things Though in groups of 4 there, they still refer to the outputs 1-16 routing menu.

      • September 5, 2019
    • MichaelO_Hara
      garyh

      I’ll just add this because I had most of it written just prior to Dave’s response


       


      The switch on the SD8 reflects what has been assigned in the aes50a out 1-24 routing menu settings, in groups of 8. The default setting for the first group of 8 is “out 1-8”. The default for the second group of 8 is “out 9-16” and the default for the third group of 8 is again “out 1-8” All of those settings can of course be changed to just about anything. For instance you could change the third group to be new sources rather than repeat out 1-8. Use say “local 1-8” which would make your first 8 xlr mic inputs (on the mixer) be output from your SD8 (if you had put that switch in the aes50 17-24 position). You can put any available sources in any of those groups of 8 slots if it solves a routing issue for you.


       


      The out 1-8 and out 9-16 parts above refer to the routing assignments of the outputs 1-16 menu.


       


      The xlr out menu is dedicated to the xlr outputs on the rear of the mixer, not the stagebox like an SD8-the aes50 output routing menu applies to stage box outputs.


       


      So your last question you have pretty much correct. For the SD8 If you choose local 1-8 (say in the switch 1-8 position) the mixer channels 1-8 will be output from its xlr outs. If you instead choose aes50a 1-8 then the inputs of your SD8 will be output from its own xlr outs like a splitter. If you change the switch to 9-16 or 17-24 then the xlr output sources would change to whatever was assigned to them in the aes50 output routing.


       


      The xlr outputs menu deals with the mixers xlr outputs, so with regard to the direct out ch’s there, if that’s the intent, you would need to make them reflect the “out 1-4” “out 5-8” “out 9-12” and “out 13-16” format used in that menu (yes it uses groups of 4 not 8) just to confuse things Even though it’s in groups of 4 and not 8, it still refers to the outputs 1-16 routing menu assignments.


       


      edit: I posted my response quite a while ago and it somehow just disappeared. So I posted it again-as best I could. Anyway I hope it helps

      • September 5, 2019
    • MichaelO_Hara
      DaveMorrison

      @MichaelO_Hara 


      Oh. You wanted simple directions?. If these instructions don't help, upload your scene file (Choose File—at the bottom) and we'll get you where you want to be.

      • September 5, 2019
    • MichaelO_Hara
      GaryHiggins

      Perhaps even more muddy but......The switch on the SD8 deals with the first 3 assignments of the aes50 out 1-48 routing menu:


      aes50 out 1-8 


      aes50 out 9-16


      aes50 out 17-24


      What is assigned in that menu is what will be output from the SD8's xlr outs. Switch position determines what group.


      Default assignments for those 3 groups are out 1-8, out 9-16 and out 1-8.


      Out 1-8 refers to the first 8 ch's of the output 1-16 menu. Out 9-16 refers to the last 8 ch's of the same menu.


      The XLR ouputs routing menu controls ONLY the xlr outputs of the MIXER



      Aes50 out 1-24 routing controls the SD8 xlr outputs (and other stage boxes)Capture aes 1-24.PNGCapturexlr out.PNGCaptureout 1-16.PNG

      • September 5, 2019
  • CaryCme
    Contributor - Level 1
    2019-09-04

     My question is:

    With Mono Input, will Stereo output be enabled and function as so? In otherwords, can stereo output go to 2 different sources (i.e. 2 different channels or amps)?

     

    Helix Phaser and Corona Chorus to be specific.

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    • CaryCme
      TC-Mike

      Yes, the toenprint pedals jack connectors  all have jack sensing,so  if you use mono in, stereo out, the output will be stereo and can be send to 2 amps.


      Best regards,


      Mike


       

      • September 23, 2019
  • AlexDem
    Contributor - Level 2
    2019-09-04

    Hello everybody,

    I’m sorry to open a new thread on this already-discussed-one-thousand-times issue. I have read most of the previous threads about that, but I still haven’t found an answer to my problems.

    So, let’s make it short. I have an X32 for FOH and it is connected to an X32 Rack and S16 cascaded. (X32 aesA <-> aesA X32 Rack aes B <-> aesA S16). All the instruments and microphones are connected to the X32 Rack and S16. Output 7-8 of the X32 Rack is MAIN L-R and outputs 1-8 of the S16 are for IEMs. The X32 FOH is only used for mixing, so there is just a Cat.5e cable connected.

    So far, I have been able to achieve a few things with the routing, which probably means that it is not too wrong:

    • I can control all the channels on the X32, with HA remote activated
    • I can send sound to the IEMs through MixBuses
    • I can send sound to the MAIN L-R

    However, there are a few things I don’t understand:

    • I have a P16m connected to the Ultranet of the X32 Rack. Is it possible to send selected channels from the X32 FOH to the Ultranet of the X32 Rack (or S16) rather than the Ultranet at the back of the X32 FOH?

    I also have other questions, but one thing after the other…

     

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    • AlexDem
      Paul_Vannatto


      @AlexDem wrote:



      • I have a P16m connected to the Ultranet of the X32 Rack. Is it possible to send selected channels from the X32 FOH to the Ultranet of the X32 Rack (or S16) rather than the Ultranet at the back of the X32 FOH?





      In order to assign channels from FOH to the X32 Rack Ultranet, you have to import them to the Rack, like you would do the signals from the S16.


       


      It would be much easier to redirect the Ultranet from FOH to the S16 Ultranet. This is accomplished by going to the Rack Routing, AES50-b screen (or AES50 bottom (B) section in X32-Edit) and assign the AES50 A33-40 and A40-48 to the 5th and 6th banks.


       

      • September 3, 2019
    • AlexDem
      garyh

      I would add that the Ultranet port on the rear of an S16 carries the assignments of the mixer it is directly connected to on whichever port, A or B, it’s connected by. It then uses that mixer’s aes50a (or aes50b) out 33-48 routing menu. P16 1-8 and 9-16 output routing on that mixer is the default setting but other options exist and can be substituted, you could use outputs 1-16, aux out assignments or even aes50 inputs for instance. If your S16 is connected to the FOH X32 then that routing is done there on aes50 out 33-48 of the FOH X32. If connected to your Rack then it’s the Rack’s aes50 33-48 routing that dictates what emanates from the Ultranet port of the S16. The 2 menu’s can vary widely. 

      • September 4, 2019
    • AlexDem
      Davidkiim

      @Paul_Vannatto 


      Paul, not sure how long age this thread ended, but I had a question regarding this issue. I have the same exact setup -> X32 FOH -> X32 rack (AES50A) -> S16 (AES50B from rack to AES50A S16)


      i currently have all my P16 linked to the S16 (whatever I set on FOH mixer, shows up in my S16, so I’m assuming my configuration is what you described above). The ultranet on the rack, however, gives me something completely different, thus I assume I can have different things routed to it. How do I go about choosing what channels I want on the rack’s ultranet? I’m assuming this won’t affect the S16 ultranet assignments, which are correct right now. 


      So, in short, can I have different routing assignments for each ultranet (rack and S16)?


       


       

      • September 12, 2019
    • AlexDem
      Paul_Vannatto


      @Davidkiim wrote:


      So, in short, can I have different routing assignments for each ultranet (rack and S16)?





      Yes you can David. We call them Ultranet zones and you can potentially have up to 3 zones. 


       


      The Ultranet port on the back of the Rack (or any X32 console) is hardwired to what is assigned on the Routing, Ultranet screen. Those assignments can be also sent down the AES50 (5th and 6th banks) to a stagebox that also has Ultranet ports. In this scenario, the Ultranet port on the back of the Rack will be identical to the Ultranet port on the stagebox (eg. S16). But the AES50 (5th and 6th banks) can have different assignments, such as Out 1-8, 9-16 which relate to what is individually assigned on the Routing, Out 1-16 screen. Thus each AES50 port could potentially send different signals to the Ultranet ports of the stageboxes attached to them.


       


      Hope this explanation helps. If so, thank Robert @Roblof, since he was the first to discover it.

      • September 12, 2019
    • AlexDem
      Davidkiim

      Paul @Paul_Vannatto , I think I understand it, but not completely sure. So in my scenario, if I wanted the rack, which is connected to the FOH, and the S16, which is connected to the rack, to have different things on the ultranet port, is this what I would have to do?


       


      FOH p16 out (choose channels I want on S16 ultranet), AES50A out 5th and 6th banks (P16: 1-16). 


      Rack AES50B out 5th and 6th banks -> assign AES50A 33-48


      Rack p16 out (choose channels I want on Rack ultranet)

      • September 12, 2019
  • Surhohi
    Contributor - Level 1
    2019-09-04

    I’m new to Xair for theater use with wireless headset mics on the cast . 2 Questions:
    1. Is there “shows” in the PC version? I can't find it.
    2. How do you set up your scenes or snapshots so each night of the performance you can tweak levels, eq, etc for the particular wireless mic placements for that night, but have those settings carry to all the scenes. I guess I want to limit what is saved to mute settings, but use nightly settings for levels, eq, etc. XR-16 is my unit.

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    • Surhohi
      Paul_Vannatto

      Hi Smitty @Surhohi 


      Welcome to the forum.




      @Surhohi wrote:


      1. Is there “shows” in the PC version? I can't find it.


      The X-Air does not have shows, like the X32 does. The iPad app has a show feature which in reality is just a folder.



      2. How do you set up your scenes or snapshots so each night of the performance you can tweak levels, eq, etc for the particular wireless mic placements for that night, but have those settings carry to all the scenes. I guess I want to limit what is saved to mute settings, but use nightly settings for levels, eq, etc. XR-16 is my unit.


      What you are needing are snippets. Unfortunately that is only available with the X32. There are workarounds, though.


      1. You can load a "modified" scene file that has only the OSC commands (eg mutes) included (all other commands removed). Scene Parser can help you create these modified scene files.


      2. You can use 3rd party apps, such as Live Toolbox with its tidbits (snippets on steroids). 





       

      • September 3, 2019
  • synthmax
    Contributor - Level 2
    2019-09-04

    I am sending MIDI messages from my Yamaha MOTIF XF8 Workstation Keyboard to a TC Helicon VoiceLive Rack via MIDI during live performances. I am editing my MIDI sequences in Cubase and downloading them to the MOTIF for for each song. When I start the MOTIF's sequencer to begin playing a song,  MIDI messages, ie: i.e.: CC 0 (BankSelect MSB), CC 32 (BankSelect LSB) and CC 115 (Control 115) are sent to the VoiceLive Rack to select the correct Preset for that song.  What I am finding is that in about 1 in 10 songs, the VoiceLive will select the wrong Preset, which can result in difficulty and embarrassment for the singer. Originally I put the MIDI messages for the VoiceLive at the first beat of the first bar of each sequence, but then I started encountering this problem. So, I've been putting the MIDI messages on the second beat of the first bar with no other MIDI events in that bar to see if that would fix it, however the problem still persists. Has anyone got any suggestions as to how I can ensure that the VoiceLive selects the right patch 100% of the time, instead of 90% of the time? I can email a example midi file which contains a typical guide track for the Voicelive as they appear in the MIDI sequences to somebody if that helps.

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    • synthmax
      TCH-Spencer

      Hey @synthmax,
      That sounds very bizzare indeed, I haven't heard of this before.  If you could please share the offending MIDI file by uploading it to a Cloud platform (like Dropbox or Google Drive) I'd be happy to try it out with a VoiceLive Rack here and see if it triggers the wrong preset at times.

      • September 18, 2019
    • synthmax
      synthmax

      Hello there TCH Spencer,



      Thanks for getting back to me. Please find above the Dropbox link for the sample file. The problem is very random. You can send this file to the Voicelive thirty times and it will randomly select the incorrect patch once. My lead vocalist thinks it's end of the world. :\  Looking forward to hearing back about this. Many thanks.


       


       


       


       

      • September 18, 2019
    • synthmax
      TCH-Spencer

      Hi again @synthmax,
      Thanks for sharing your MIDI file!  I was able to import that into Reaper and send it to a VoiceLive Rack via 5-pin MIDI out of my interface.  This is an article I wrote a while ago about changes presets via MIDI on VoiceLive 3, and the same info applies to the VoiceLive Rack, so this is what I'm basing my preset-changing knowledge on.  I inspected your file and it all looks correct to me, sending CC 32 to select your bank, a Program Change to specify a preset, and CC 115 to specify the Step of that preset.  I automated your provided MIDI commands a few dozen times and it always selected preset 259 without fail for me... So I still want to refrain from taking the easy way out and blaming the Motif but I will say I wasn't able to recreate your issue with that file here in my setup.  Is it possible for you to further debug the Motif though by plugging its MIDI output into an interface and monitoring its messages on a computer?  If you use an app like MIDI-OX you can monitor your keyboard's output and know for sure that it's consistently sending the same messages every time.


      I also forgot to ask which firmware build your VoiceLive Rack is running?  When you boot it up the splash screen will show you "Build __". I'm currently on build 26 which is the latest firmware.

      • October 1, 2019
    • synthmax
      synthmax

      Hello there TCH-Spencer,


      Thanks for getting back to me about this issue. Yeah, I thought my MIDI files are o.k. too. 


      Unfortunately there is no build of MIDI-OX for MacOS available. I tried to monitor the MIDI output from the MOTIF on my Mac using MidiPipe, but I wasn’t able to see any messages coming through. This could be something to do with the software configuration of my Mac or the Steinberg UR22mkII that I had the MIDI out plugged into. Either way, I don’t want to spend any more time on that as I am confident that the MOTIF is transmitting the MIDI messages o.k.


      I can confirm my Voicelive is running Build Version 1.0.09 Build 26.


      Could the problem be that the software or firmware on the VoiceLive is corrupt? Is there a way of reinstalling the firmware? Should I try a Global Reset?


      The other thing that I thought might be worth a try is using a brand new MIDI cable between the MOTIF and the VoiceLive. I will give that a shot.


      I would appreciate any further thoughts you might have on this matter and my ideas on how to fix this issue.


      Best,
      Grant

      • October 9, 2019
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