Products

289,924 members
172,498 posts
  • messmusic
    Contributor - Level 2
    2019-08-21

    I purchased a license for the Finalizer app yesterday. I recieved a reciept from PayPal for the sale but I have had no email containing the iLok registration code. I submitted a support request (01000012) but have had no response from that either.

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    • messmusic
      messmusic

      It's now 4 days since I bought this software and I still haven't been sent the license. This is not acceptable.

      • August 22, 2019
    • messmusic
      haolintang1987 I have encountered the same problem as you. I don't know how to solve it
      • August 22, 2019
    • messmusic
      messmusic

      I have requested a refund. If I don't receive one with 24 hours I will open a dispute with PayPal.

      • August 23, 2019
  • bridgechurch
    Contributor - Level 2
    2019-08-20

    Is Behringer still honoring their warrentees? We have been unable to get support for quite some time and at this point I'm guessing that Behringer is no longer in business, or at the very least being phased out. We spent a small fortune on our equipment only to end up with no support at all. I am going to be returning all of our Behringer purchases.

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    • bridgechurch
      Paul_Vannatto

      Hi Adrian @bridgechurch


      You are definitely making an assumption and guessing incorrectly. Music Tribe is very much still in business and honoring the warranty of all of their products. Before making a rash decision of returning product, why don't you give us a chance to see if we can help? Can you provide us some details?


       

      • August 20, 2019
    • bridgechurch
      ChaseMcKnight

      Hi @bridgechurch,


      Please fill out a web form here and PM me your case # (you'll get an email confirmation when you submit the web form) and I'll escalate it to one of my colleagues. 

      • August 21, 2019
  • Marshall7714
    Contributor - Level 1
    2019-08-20

    Is there any way to make the button on the harmonies -- a momentary button. Instead of clicking on, you would hold it for harmonies to be on.

    I realize holding the button down was designed to serve a different purpose, causing the guitar to mute and tuner to engage, but I would gladly give those up for momentary function.

    I don't know if some of the other models that add vocal harmonies can be used as I am describing, my question is specifically about the GT-X.

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    • Marshall7714
      TCH-Spencer

      Hey @Marshall7714,
      Unfortunately the Harmony G-XT cannot behave as a momentary effect.  Like you pointed out, holding the footswitch is already reserved for the tuner.  Our Harmony Singer 2 pedal can be configured to act as a momentary effect, but sadly the Harmony G-XT cannot.  Cheers!

      • August 22, 2019
  • Dionysos
    Contributor - Level 1
    2019-08-20

    Hello Musictribe

    I've had the x32 and a XR18 for years with zero problems what so ever. Anyway; My brand new MR 18 died when I tried to route a recorded track back to the console in my DAW.

    It's simply dead now, no light anywere. I'm thinking it could be a fuse or something, but it has no fuse on the outside. Do you think my only option is to send it back (and wait for months) or can I check my fuse idea out without breaking the warrenty?

     

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    • Dionysos
      Paul_Vannatto

      Hi Kaj @Dionysos,


      Welcome to the forum. Before doing anything drastic like sending it back, have you tried plugging in your XR18 to the same power cord to make sure the cord, etc. is working? To be honest with you, I haven't opened up my MR18 (or XR18 for that matter) to see if there is a fuse inside. Both have been working flawlessly since I got them.


       

      • August 20, 2019
    • Dionysos
      Dionysos

      Hi Paul


      Yes, I've tried that. I geues it's just bad luck.


      It did, however, sound great the four days it was alive. I don't know if it was the better pre-amps, but it was really sweet, the fx came to life in a new way too. I will send it back - and hope to hear it again in 2019


      Thanks for your input

      • August 20, 2019
    • Dionysos
      KenMitchell

      If it's brand new, can't you just return it to where you bought it and get another one?  I'd expect that to be much quicker than trying to get it repaired under warranty. 


       


      Ken

      • August 20, 2019
  • st00p
    Contributor - Level 1
    2019-08-20

    Been using the presnous series 3 for a while and I love the work flow but hate the preamps so thinking of going the dl32 x32 route. We do a lot of live recording so wanting the better preamps

    But one thing I have noticed in my research is the limit of true mix busses. Only 16 on the x32

    The presnous has 16 plus 4 dedicated stereo fx plus main out plus 4 sub groups . That’s 26. 

    Our set up 5 stereo in ears, plus mono wedge. 2 reverbs, 2 delays, main out and 4 sub groups.  I can also add any vintage compressor eq emulation to any channel, aux, subgroup .... all independently.

    Am I right in saying with the x32 that all aux feeds, sub groups, effects AND inserted vintage compressors have to use up one of the 16 busses. ? If that right that simply isn’t enough. Would I have to buy 2 x m32c racks to make this work ? 

     

    Thansk 

     

     

     

     

     

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    • st00p
      Paul_Vannatto


      @st00p wrote:


      Am I right in saying with the x32 that all aux feeds, sub groups, effects AND inserted vintage compressors have to use up one of the 16 busses. ? If that right that simply isn’t enough. Would I have to buy 2 x m32c racks to make this work ? 





      Welcome to the forum James. Any inserted FX do not use buses, since they are inserted into the signal path. Buses are used only when FX are sidechained. Subgroups can use buses or DCA's depending on whether you need any subgroup processing. If you have 5 stereo IEM and use the 4 FX slots as sidechain, that leaves 2 mixbuses for subgroups, etc.


       


      The 16 mixbuses limitation in the X32/M32 are what they are. Please understand that the DSP engine design is nearly 10 years old (3 years of development + 7 years production) and was 1/3 the price of the nearest competitor when it was initially released. So the limitations are what they are.


       

      • August 19, 2019
    • st00p
      GaryHiggins

      I'm somewhat doubtfull of the 26 true buses on presonus. Pretty sure not on separate outs, though perhaps I'm wrong. I think if one were hyping the X32 one would say 16 mono buses, 6 matrix buses, 4 dedicated fx buses 1 mono/center bus, one main stereo=28. As for stereo in ears, you can use (keeping the FX bus on 13-16) 6 stereo mixes on 1-12 and use aux outs for adding dupes of any of those to get 3 more stereo or a total of 9. Or dont use 13-16 for fx and get 2 more on XLR (8 stereo) and 3 stereo 1/4 in aux out. Then insert fx.


       


      Does the presonus offer 9 separate tap points for each bus, each independent of the other?

      • August 20, 2019
  • petermciver
    Contributor - Level 1
    2019-08-19

    Hello-

    I’m using a DM8000 for a DSP Control in a theater install.  I have a fleet to f turbosound speakers all fed audio over Ultranet.  I plan on coming off a X32 into the DM8000 and then out to a P16D.  The fire alarm company has installed a smart relay with a set of N/C contacts that open in an active alarm state.  I’d like to use the GPIO terminals to trigger a ganged mute for all of the ultranet channels.  

    Heres where I need some help.  I’m not sure of all the settings and the wiring terminals that I need to connect to make it work.

    I submitted a trouble ticket weeks ago and never heard back from Klark Teknik.  Anyone have suggestions?

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    • petermciver
      Paul_Vannatto

      Hi Peter @petermciver,


      Welcome to the forum. I'm not experienced with DM8000 so I had a look at the manual. From what I can see, the GPIO can only control volume (page 55). In order to externally control mutes or gang mutes, it needs to be done via RS232 (page 43). One way to create an RS232 interface with GPIO (connected to the smart relay) is with an arduino or Raspberry Pi and an RS232 shield.


       

      • August 19, 2019
    • petermciver
      DavidBradshaw

      Hi Peter


      You can connect a NC/NO contact to any of the GPIO pins. In DM Designer add a 'GPIO Select' object to the design and nominate that to be connected to whichever GPIO pin you physically connect the NC/NO contact to. In DM Designer add a ganged mute to cover all the outputs and in parameters check the box to add a 'control input'. In DM Designer, connect the last output pin on the GPIO select for NC to the control input on the ganged mute. Load up the design and you are done. 

      • November 26, 2019
  • kickingsaturday
    Contributor - Level 2
    2019-08-19

    image.jpg

    I would like a better update

    woth Mac like it ok plug and play but it a disco 2017

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  • bpd138
    Contributor - Level 2
    2019-08-19

    Hello,

    Just a quick question; Will the Behringer SD8 work with the XR18 mixer?

    Thanks in advance for any info,

    Willie

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  • Barkus
    Contributor - Level 3
    2019-08-18

    Hello, I have the VK and VE. I got the VL3X because on the comparison chart (that I can't seem to locate now) it said it bascially had the same as the VE and VK and I am trying to eliminate them and use the one unit (VL3X). I do only Vocals/choir/ etc. no instruments beside a Duff drum. Can the VL3X do the same as the Rec/sample button on the VE where I can record AH or OO and then play it back as chord chorus/backround with a midi keyboard? And, at the same time play harmony voices like when I have the VK and VE midi connected to my keyboard? Thanks Barkus

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    • Barkus
      TCH-Spencer

      Hey @Barkus,
      Unfortunately the VoiceLive 3 can't record and play back samples at different pitches, you're stuck with real-time harmonies and looping.  The closest you could get to that behavior on a VL3 would be to use one of the notes mode harmony styles (at the end of the harmony styles list) for real-time harmonies controlled by a MIDI keyboard, and maybe record a drone note and loop that in the looper, but that pitch-shifted sample playback that Perform-VE can do isn't in any of our other products.  Cheers!

      • August 22, 2019
  • MicheleMancusi
    Contributor - Level 3
    2019-08-18

    Hi everyone, I have a Strymon Ojai R30 power supply with a 12V and 375mA output. Can I use it to power Voicelive Play even if it requires 12V and 400mA? Can there be problems? Thank you!

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    • MicheleMancusi
      KenMitchell

      Hi @MicheleMancusi , 


       


      The 25mA difference is not likely to damage the power supply but you need to be careful to make sure the power supply you have is "Center Negative". 


       


      Look for a symbol on the power supply similar to what's on the back of the VL Play.


       


      Hope this helps,


      Ken


       


      Screen Shot 2019-08-18 at 1.43.43 PM.png

      • August 18, 2019
    • MicheleMancusi
      MicheleMancusi

      Hi @KenMitchell,


      thanks a lot for your fast and precise reply. So this 25 mA difference is also safe for Voicelive Play? 


      Thank you again so much.

      • August 18, 2019
    • MicheleMancusi
      KenMitchell

      Hi @MicheleMancusi ,


       


      The risk is actually to the power supply since it can only put out 375mA of current and the VLP could draw as much as 400mA.  It's very unlikely that the VLP actually needs the full 400mA and if it did, the power supply would likely just dip the 12V output a bit to compensate.   Watch out for any "glitchy" type behavior that may indicate the voltage dipping too low but I doubt you'll have any issues. 


       


      The negative center pin for the VLP is more of a concern since they make power supplies that have either a negative or a positive center pin.  Using the wrong polarity could damage the VLP. 


       


      Ken


       

      • August 18, 2019
    • MicheleMancusi
      MicheleMancusi

      Hi @KenMitchell


      you have been very kind. Thank you very much for the explanation and for your time. See you!

      • August 18, 2019
    • MicheleMancusi
      KenMitchell

      HI @MicheleMancusi ,


       


      I just looked at the Strymon website and it says the Ojai R30 power supply is 24V not 12V. 


       


      Double check that before you plug it in. 


       


      Ken

      • August 18, 2019
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