Products

294,585 members
177,696 posts
  • Toadman99
    Contributor - Level 1
    2019-08-12

    Finally decided to bite the bullet and get one of the TC-Helicon mics to accompany my VoiceLive Play. I find it odd that the MP-75 is readily available online and in music stores, but the MP-76 is almost nowhere to be found - although I finally did find one supplier, at what appeared to be a pretty steeply discounted price. I snapped it up.

    Just wondering why that is? Is the MP-76 still in production? Or is demand just so great they can't keep up?

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    • Toadman99
      KenMitchell

      Hi Todd ( @Toadman99 ), 


       


      Sweetwater shows it as "No Longer Available". I checked with my local Guitar Center and was told that they are out of stock online and can no longer special order them.  Sounds like they were quietly discontinued or temporarily suspended from production. 


       


      Ken

      • August 12, 2019
    • Toadman99
      DannyG hey BoardAdmin - why did Helicon discontinue the MP-76 microphone?
      • June 22, 2020
    • Toadman99
      darkdama Yes I would like to know..mine gives me electric shocks..
      • Feb 23
  • dhsherbert
    Contributor - Level 1
    2019-08-12

    Hello!

    I have an iP300 that I use with my EWI5000. It is stated that the iP300 has Reverb/EQ, but I can not find how the control the Reverb (and neither can the Tech Support for Sweetwater Music). Can anyone help?

    Thanks!

     

     

     

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    • dhsherbert
      KenMitchell

      Hi Douglas ( @dhsherbert ), 


       


      Welcome to tthe community. 


       


      Disclaimer: I don't have one of these in front of me.   From looking at the QSG on Page 9 and 10, it looks like you press the "Process" button, use the encoder to get to "Input", and then it gets fuzzy.  I can't tell if you press the encode knob to select or the "Enter" button to select.  Once selected, you should see Channel A, Channel B, and Channel BT.  Again, use the encoder to rotate through the options and then select it with whatever method you found above that works.  You should be able to adjust input level EQ and Reverb for A and B. 


       


      Hope this helps, 


      Ken


       

      • August 13, 2019
    • dhsherbert
      LiamArthurs

      Get the app - its is excellent ;- 2 screens and you have control- inputs vol FX Eq - EZ 

      • January 1, 2020
  • Alphasounds
    Contributor - Level 2
    2019-08-12

    I would like to use the aes 3 stereo input of a active system to avoid multible conversion. I have also a DL32 and a M32 but the mr would be perfect for smaller stuff butit is  loosing the live in the play back. I have used a yellowteck aes converter but the latency of 6ms is round trip with logic is just to much. Is there any sollution maybe with ultranet ?

    Thank You.

    Thor

    Alphasounds.com

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    • Alphasounds
      Paul_Vannatto

      Hi @Alphasounds,


      The MR18 does not have AES input or output. Ultranet is a proprietary (Klark Teknik) one directional protocol that is designed to feed P16 and Ultranet capable speakers (eg. TurboSound iQ series). Also the M-Air (and X-Air) family of consoles were not designed for expansion. If you do need this, consider getting an X32 Rack and one of the AES capable stagebox (such as the DL16).


       

      • August 12, 2019
    • Alphasounds
      Alphasounds

      Thanks Paul. Sorry for the Spelling mistakes.


      The X air + DL 32 is just too ugly ...


      I muted the high mid out and use the subs, from aux 6 with another set of active tops with no DSP. The difference in latency is very little with a compressor plug in at the master.


      GreetingThor.


       

      • August 12, 2019
  • RuinenLust
    Contributor - Level 1
    2019-08-12

    Hello I currently own a voice live to floor pedal. End I currently have to bypass the compressor and noise gate due to the inconsistency of the two during live performance. I'm looking at a voicelive 3 extreme and also the GTX as an updated pedal. However, I need to know if tchelicon has changed their gate from voicelive 2 to voicelive 3 and/or GTX or if it's the same on the voicelive 3. I'm also interested in knowing if you can set the manual settings of the voicelive 3 or GTX above a 4to1 ratio. Currently the voicelive 2 can only be set to a 4to1 max. Does anyone have this specific info for these 2 parameters? I would prefer hearing from someone from tchelicon about this as the gate on the voicelive 2 is not good for live and I really need to know if it's different on the newer products. Thank you.

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    • RuinenLust
      TCH-Spencer

      Hey @RuinenLust,
      The entire "Tone" section is the same in VoiceLive 3 as they were in VoiceLive 2 - this includes EQ, gating, compression, and de-essing.  The VoiceLive Play GTX offers even less control over these elements, with gating and compression being bundled in with a few "Tone" presets rather than giving explicit control over each of Tone's elements.

      • November 14, 2019
  • Barkus
    Contributor - Level 3
    2019-08-11

    Hello when I press 1 to store on VE it flashes and saves. I go to 2 and save my different settings, but when I go back to 1 it is changed to the stored setting I had on 2. Same if I save again on 1 and go back to 2, it becomes the same stored setting that I had on 1. what gives? Thanks.

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    • Barkus
      TCH-Spencer

      Hey @Barkus,
      Just to clarify, you're pressing and holding the preset "1" button to store your changes - not just tapping it, right?  If you just tap the preset button it'll reload the preset as it was before you made changes.  To store changes to a preset, you need to press and hold its respective preset button.  Is that what you're doing and it still isn't saving?

      • August 16, 2019
  • JoeSilino
    Contributor - Level 2
    2019-08-11

    I have a random sound on my X32 that I can't pinpoint. It comes through the house speakers and I've never been quick enough to look at the meters. I thought it was a heat issue and ventilatred the area around the board but it did it again a couple of weeks later. Any help or even a guess is appreciated. (Lower your volume a little before you listen.)

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    • JoeSilino
      KevinMaxwell


      @JoeSilino wrote:


      I have a random sound on my X32 that I can't pinpoint. It comes through the house speakers and I've never been quick enough to look at the meters. I thought it was a heat issue and ventilatred the area around the board but it did it again a couple of weeks later. Any help or even a guess is appreciated. (Lower your volume a little before you listen.)




      (view in My Videos)





      It could be an effect regenerating because it is being feed back to itself. Basically internal feedback. Can you post the scene you were using at the time that this happened so we can take a look and see if anything looks wrong?
      I

      • August 12, 2019
    • JoeSilino
      JoeSilino

      Thanks Kevin, here's the latest scene I was using. It's happened with other scenes but my effects settings are pretty much the same.

      PROBLEM.scn
      • August 12, 2019
  • lsilverman11
    Contributor - Level 1
    2019-08-11

    On the XR18, is there any way to change the order of snapshots once they are save on the mixer?

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    • lsilverman11
      UlfBoettcher

      Hi @lsilverman11,


      as snapshots are internally stored, as far as I recall, there is no way to access them to sort them.


      so the way around is manual sorting.


      1. You could save all snapshots as scenes. Than load those scenes and overwrite the snapshots in the order you want them to be.


      2. You could recall snapshot 1, save it as the last one, recall the snapshot you want on 2 and store it as 2. Now recall the last snapshot and save it at the now unused spot. Repeat until you have the sequence you want.


       


      With some thinking about it, I think this should be possible with some scripting and the command line tools that @KenMitchell or @Paul_Vannatto have provided. I am sure they can give you some additional advice.


       


      Best regards


      Ulf

      • August 11, 2019
  • HRJ
    Contributor - Level 2
    2019-08-11

    Been a customer nearly 20 years and own at least 10 Behringer products, that's over. First of all, I never needed support and loved this company because of that. My UMC 1820 died in the middle of recording vocal tracks and I've done everything any computer savvy user would do to resolve. The issue follows the device on multiple computers w\different OS. Trying to get any contact or resolution to this issue is not only difficult and frustrating, it's RUDE. I used the web form to submitt a request when the unit died. I received an email response that Behringer "We would love to help you and will respond to you within one business day.We are honored to have you as our customer -- thank you for your trust" and would contact me in 1 (one) business day. It's been a week (7 days-5 business days) and not a word. I've sent multiple requests through the "support Form on the web". This is not feeling like I am very "Honored" and as of today you have totally betrayed and lost my Trust as a customer. Meantime the DAW portion of my recording studio is dead in the water.

    I have a regestered unit, under warranty till 2022. What good is a warranrty when the company will not contact you for a legitimate claim or service? In my country that warranty is called a Worthless Instrument (Look it up, it's a felony in my counrty).

    Behringer has lost me as a customer forever. I'd don't accept being treated like this as it is an insult. I'll most likely need to spend more for a product that does what a Behringer unit does but at least I'll be able to make a call and speak to some one and get my issue resolved should I have one or get a replacement unit covered under warranty . . . . That's worth the extra money. Buyer BEWARE! There is no such thing as a Behringer warranty and no such thing as Behringer support! Do not give them your TRUST as a paying customer, you WILL NOT be Honored!

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    • HRJ
      Shash

      This is strange.


      I am from India and have 12 Behringer pedals and a pre-amp. I am a regular forum contributor Level-3 as they call.


      For any issue even not with the registered product aka pre-sales, I usually get a response with 48 hours. First reply is usually automatic after registering the complaint. I just closed a ticket yesterday after a detailed email from me was answered back by a service guy.


      I can recognize your anger and frustartion also but this type of service is totally unheard of with Behringer. Which country are you from?

      • November 28, 2019
    • HRJ
      EdMuse

      You're one up on me.  I submitted a request for pre-sales support on the UMC1820 through their support website (you'd think they'd want the customer), and didn't even receive an automated email response acknowledging the request.  I've been waiting for nearly a day and a half, now, and there has been no response to the request on the support site.  I've tried the phone number they publish in their documentation, +1 702-800-8290, and it just rings with no one picking it up.  Not even an outgoing voicemail message.  There are images all over their site that imply that they provide phone support -- pictures of people wearing headsets, headset icons -- everything but real people with real headsets answering real phone calls.  I've got six frickin' badges on their community site, now, and I haven't even gotten an answer to the one simple queston that will determine whether or not I buy the unit.  Needless to say, I'm thrilled.

      • April 17, 2020
    • HRJ
      RexBeckett


      @EdMuse wrote:


      You're one up on me.  I submitted a request for pre-sales support on the UMC1820 through their support website (you'd think they'd want the customer), and didn't even receive an automated email response acknowledging the request.  I've been waiting for nearly a day and a half, now, and there has been no response to the request on the support site.  I've tried the phone number they publish in their documentation, +1 702-800-8290, and it just rings with no one picking it up.  Not even an outgoing voicemail message.  There are images all over their site that imply that they provide phone support -- pictures of people wearing headsets, headset icons -- everything but real people with real headsets answering real phone calls.  I've got six frickin' badges on their community site, now, and I haven't even gotten an answer to the one simple queston that will determine whether or not I buy the unit.  Needless to say, I'm thrilled.





      @EdMuse 


      Hi Ed, can you see your Care ticket listed when you click on Support at the top of this page (assuming you are logged on)? If not, it didn't get raised. This can happen if there is some missing or invalid information in your profile or the Care form. It is easy to miss the error messages.


       


      If there is no Care ticket, I suggest that you try again but take screenshots of the completed Care form before you submit it. If it fails again, let us know and we can tell you how to send the screenshots to get some help. Do not attach the screenshots to your post as they will contain personal information!


       


      If there is a Care ticket listed, let us know the number and we can get someone to follow it up.

      • April 17, 2020
    • HRJ
      EdMuse

      @RexBeckett At any rate, yes, my ticket does show up in the Care Portal, Ticket Number: CAS-94023-Q9L6G6, last modiefied two days ago (referring to my initial posting of the ticket), marked "in progress."  Anything you can do to get it noticed by "The Powers That Be" would be much appreciated.


      See, the thing is, I remember only a few years back being able to call Behringer for pre-sales support, and easily getting a clear, concise and helpful answer to my question.  As tech consultant for the music department of a fairly large university, this is something I've done regularly with inMusic Brands, one of MusicTribe's most significant competitors, and I've never had any problem.  Having to jump through all of these hoops of creating an account, posting a ticket, waiting days for a response, and posting to a community board to try to force the issue is really disturbing.  Almost as disturbing as the suggestion that I might have to repost the request, take screenshots of the post, and send them to someone in the community so they can tell me how to get help with my request for help.  I'm sure you can recognize my frustration, as my question is something that should be clearly answered in the owner's manual for the device -- if there were an owner's manual for the device, which there isn't!

      • April 18, 2020
    • HRJ
      RexBeckett


      @EdMuse wrote:


      @RexBeckett At any rate, yes, my ticket does show up in the Care Portal, Ticket Number: CAS-94023-Q9L6G6, last modiefied two days ago (referring to my initial posting of the ticket), marked "in progress."  Anything you can do to get it noticed by "The Powers That Be" would be much appreciated.


      See, the thing is, I remember only a few years back being able to call Behringer for pre-sales support, and easily getting a clear, concise and helpful answer to my question.  As tech consultant for the music department of a fairly large university, this is something I've done regularly with inMusic Brands, one of MusicTribe's most significant competitors, and I've never had any problem.  Having to jump through all of these hoops of creating an account, posting a ticket, waiting days for a response, and posting to a community board to try to force the issue is really disturbing.  Almost as disturbing as the suggestion that I might have to repost the request, take screenshots of the post, and send them to someone in the community so they can tell me how to get help with my request for help.  I'm sure you can recognize my frustration, as my question is something that should be clearly answered in the owner's manual for the device -- if there were an owner's manual for the device, which there isn't!





      @EdMuse 


      I have asked if someone can take a look at your Care ticket. As it is the weekend, there may be no response until next week but keep a watch on your emails (including the spam folder) and PMs.


       


      The vast majority of Care tickets get raised, acknowledged and answered without the need for intervention by members of the community. My suggestions were for how we could help if the system was not working correctly. If your Care case is marked as In Progress, the system seems to be working.

      • April 18, 2020
  • WayneRead
    Contributor - Level 2
    2019-08-11

    Hiya

    I just did a gig where we were inside but the venue wanted us to also output to an outside speaker through their desk. This was a bit of a "can you just..." so I wasn't really prepared. To get over it I used one on my aux outputs which is set up for iem - but I then had two mixes to worry about. We will be at the venue again so what is best way to replicate the full foh mix out to their desk.

    Thanks in advance Wayne 

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  • Gramrye
    Contributor - Level 1
    2019-08-10

    Hi guys n girls I'm trying to find out if there are any ready made guitar presets just like the vocal presets on play acoustic,  like when you purchase a guitar fx unit there will be lots of different band guitar sounds. Hope you understand my question. 

    Thank you 

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    • Gramrye
      TCH-Spencer

      Hey @Gramrye,
      It actually wasn't until early 2016 that the PlayAcoustic was updated with the ability to store different guitar settings in each preset.  Before that update, all the guitar sounds in PlayAcoustic were global, as in every preset had the same guitar settings.  As such, all the presets for PlayAcoustic were made with the thought that guitar settings were global at the time, so there isn't much diversity in terms of the guitar tones (which I'm sure you've noticed).  Anyways my answer is becoming longer than it probably needs to be, haha, basically the answer is "no" because the ability to differentiate your guitar sound between presets was added later in an update.  So it's up to you to take advantage of this update and make some awesome guitar sounds!

      • August 16, 2019
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