Products

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182,902 posts
  • New
    CecilG
    Newcomer - Level 1
    2022-09-30

    I have formatted my USB stick to fat32 and am looking to capture a basic stereo board recording from my Midas M32r.

    Every time I plug the stick into the board it ends up with a total glitched-out error message that freezes the entire board and requires a restart. This crash happens every time I begin creating a new folder or start configuring the save file on the board. The other experiences I have had are the board not recognizing the stick unless I start the board with it already in and the recording function not staying engaged.

    Any help on this would be greatly appreciated. 

    Thank you!

    CG

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    0 4
    • CecilG
      KevinMaxwell Is the USB stick a USB3? I understand that these consoles don't like USB3 sticks. Can you give details of exactly what USB stick you have and how is it formatted. Have you cleaned off any data on the USB stick and formatted it so you are starting with a fresh device? Is The stick new or old.?
      • Fri at 5:17 AM
  • New
    mustelphia
    Newcomer - Level 1
    2022-09-29

    I uploaded the Factory Presets into my TC-Helicon Duplicator (Factory Tight & Factory Loose) and now I can't get the latest presets with higher volume back. I can only see 3 packages on the cloud (Octave Down, Octave Up & Original Factory Presets) and neither my presets or the cloud will update no matter how many times I update the firmware. Please help me, I already tried uninstallying and installying again Voice Support 2 and the missing presets just won't show.

    Can someone please share the latest presets so I can import them manually to my Duplicator? without them it's basically useless.

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    0 0
  • New
    Jeffbonilla
    Newcomer - Level 1
    2022-09-29

    I recently pulled out my voice live one to practice for a live gig. It's been about ten years since last used it. It fired up and the digital display is working properly but I'm not getting any output or signal. I've tried it on a PA system, amplifier and even garage band. All of these worked before but maybe my set up is wrong since it has been ten years. Mic goes into xlr input and the xlr out is what goes into the amp or daw interface and guitar can run through the guitar input right?  am missing a step or plugging into the wrong place? 

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    0 3
    • Jeffbonilla
      kiskadar69 This is a VoiceLive Touch.

      1. When you sing into the microphone, does the LED on the front panel flash green? If not, try adjusting the Input Level Control pot on the side (there's a "mic" picture next to it).
      2. If you have a condenser mic, you'll need to turn on the phantom power in VoiceLive Touch.
      3. Do you hear any signal at the TRS OUT L and R connectors?

      Manuals: https://www.tc-helicon.com/tchelicon/product?modelCode=P0DLT
      • Thu at 11:05 PM
    • Jeffbonilla
      Jeffbonilla

      Thank you I will try those suggestions

      • Thu at 11:11 PM
    • Jeffbonilla
      Jeffbonilla

      I think it’s broken. It’s not even picking up the guitar.

      • Thu at 11:52 PM
    • Jeffbonilla
      kiskadar69 4. PERFORMING A RESET
      You can return all setup, preset and Favorite values to factory values in one reset operation.This cannot be undone. To reset all:
      4.1. Power up
      4.2. When the version number is shown in the display hold the Bass, Low and the top Octave harmony voicing buttons until you see “Factory Init”.
      4.3. Release.

      5. "it’s not even picking up the guitar": if you plug the guitar into GUITAR IN, is GUITAR THRU completely silent?

      6. Are you using the correct power supply (12VDC, center negative, minimum 1A)?
      • Fri at 12:21 AM
  • New
    canoja
    Contributor - Level 1
    2022-09-29

    so many issues with this device, I just purchased it in Sept 22.

    1. Voicelive support keeps telling there is no internet connection or that voicelice might be in used by another applications (see screenshots)

    2. does not recognize my condenser mic (feature just doesnt work)

    3. Switch 6 doesnt recognize the settings!

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    0 1
    • canoja
      canoja
      • Thu at 12:38 PM
    • canoja
      NicJonesMT Hi Canoja. There was a known issue with the older version of VoiceSupport 2 where it would constantly throw up the "No internet Connection" error. This was resolved in the latest release.
      Can you please go to the Play Acoustic page and you will find the latest version (1.1.02) in the Software section.

      https://www.tc-helicon.com/product.html?modelCode=P0DEF

      If you are still having issues please click support at the top of the page and submit a technical support ticket.
      • Fri at 5:39 AM
      • HELP! Voicelive Play Acoustic
        canoja I appreciate your help! your tip worked for making my computer and device talk again! my condeser mic and switch 6 issues did not resolve. For the mic, I had to bypass my mic though a mixer with phantom power to make it work....
        • Fri at 7:22 AM
  • New
    Hollssii26
    Newcomer - Level 1
    2022-09-29

    I recently switched from go xlr mini to the big one and the app won't work with the big go xlr, it still shows the mini in the viewer, and it says 'go xlr mini isn't connected' but the go xlr is connected. I've tried uninstalling and restarting my computer I've done it a bunch of times but I'm getting no further and now I'm stuck with a £400 mic not working. 

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    0 1
  • New
    ChrisGreco
    Contributor - Level 1
    2022-09-29

    I know theres no display on the front panel to access this function if it even exists. But is it possible to connect via usb to configure the phantom internal clock ?

    0 7
  • New
    Nox23
    Newcomer - Level 1
    2022-09-29

    Hallo zusammen,

    Wollte fragen ob wer eine aktuelle Firmware für tfa600 hdp, tfa600 hwdp und tsw 218 so hat?

     

     

    0 0
    • Nox23
      Nigel67 Hi Nox23 - Have you checked the Turbosound website? If it is not there, please submit a Technical Support ticket and someone will help you further. This can be done by clicking on the support tab at the top of the page. A new window will open. Scroll down and click on the Technical Support tab and submit a ticket. Many thanks
      • Thu at 10:36 AM
  • New
    jvarra
    Newcomer - Level 1
    2022-09-29

    hello my name is Joshua And I own a bar N steak house also venue hear in south Dakota I 'am looking for some clips for the top snap clip to the Behringer Europort PPA2000BT 8-Channel Portable PA System. the top clip broke and I am needing to know if I can order a replacement for the unit and who I need to talk to in order to get that done. a customer broke one of the house musician's equipment and I'm just in the process of trying to replace the broken item.

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    0 2
  • New
    Pkross
    Newcomer - Level 1
    2022-09-29

    I've blown one of mine, and have sourced a replacement driver.

    I've unscrewed the cabinet, and found a second chamber, unscrewed that and I can't seem to get access to to the tweeter.

    Does anyone know how to get in and replace it?

    I can't find a service or dissembly manual anywhere.

    Thanks!

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    0 0
    • Pkross
      Pkross Unscrew two baffles and detached the bezel. Unscrewed the driver, reversed the process and I'm done.
      • Wed at 8:43 PM
  • New
    Malabsolu
    Newcomer - Level 1
    2022-09-29

    Anyone knows where I can get the X32 rack psu schematic ? It's not the same as the X32 and I need to get it repaired.

    0 27
    • Malabsolu
      ChrisGreco Just replace all the caps, I had a problem where mine wouldn't power up, did that and its as good as new.
      • Thu at 4:36 AM
    • Malabsolu
      Nigel67 Hi Malabsolu. I am sorry but we are not permitted to distribute circuit diagrams, however you may be able to find some on the internet. Also, ChrisGeco is correct. If you console is 6 years old or more, then its worth changing the electrolytic capacitors to begin with as they start to dry out.
      • Thu at 10:42 AM
    • Malabsolu
      ChrisGreco

      • Thu at 1:04 PM
    • Malabsolu
      ChrisGreco

      Nigel what about if he asks for values of the cooked components?

      • Thu at 1:04 PM
    • Malabsolu
      ChrisGreco

      Surely u could help a brother out with that snippet of info without breaking any of of the tribal rules

      • Thu at 1:06 PM
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