Products

242,688 members
119,084 posts
  • New
    Afern13
    Newcomer - Level 1
    2021-08-03

    hi all, 

    just looking for a solution as to why my polytune clip drains the battery even when the unit is switched off after use.

    thanks

    Adrian

    0 1
    • Afern13
      DavidKnighton Hello Afern13,
      This is a bit of a know issue that the power drains constantly. I believe it was the battery door shorting the negative and positive or something to the effect. You'll need to submit a service request for a replacement.
      • Tue at 3:54 PM
  • New
    lazarusmusiq
    Newcomer - Level 1
    2021-08-03

    Hey guys the library button on my clarity m is not working i just bought it 7 months ago and I don't understand 

    0 2
    • lazarusmusiq
      Dale_M Sorry to hear this, please go to the support tab above and select Technical for us to assist you.
      • Mon at 11:16 PM
  • New
    Chris135
    Newcomer - Level 1
    2021-08-03

    hello, is the control panel "just this" ?

     

    https://behringerwiki.musictribe.com/index.php?title=Configuring_the_PC_to_Interface_with_the_X-USB_Card

     

    cause this is my saffire control panel :

     

    https://static.macupdate.com/screenshots/290954/m/saffire-mixcontrol-screenshot.png?v=1610524673

     

    the control panel is where i set 256samples latency or 2048... where i set 44Khz or 88khz...

     

    assure me lol, post screenshots & explain. Thanx :)

     

     

    it's X32 Edit ?

     

    read more...
    0 6
    • Chris135
      Nigel67 Hi Chris135, X32 Edit can be downloaded from this link
      https://www.behringer.com/behringer/product?modelCode=P0AAP
      It can be found in the Software tab. It looks similar to your Saphire Control Panel. The link you have given is for the X-UF expansion card driver control panel which is very old and no longer supported.
      • Mon at 10:19 PM
    • Chris135
      Chris135

      where is DAW channel ? it goes directly in LR ? X32 compact has X-USB card included ? 48khz max ? i can use X32 as soundcard with my synths INs in DAW ? i can use Ethernet plug for soundcard or just remote ? Thx.

      • Tue at 11:40 AM
  • New
    Duncan808
    Newcomer - Level 1
    2021-08-03

    I just updated the firmware to 2.1.2; so far, so good.  

    I had a previous issue where mute function did nothing and solo provided mute functions and was hoping 2.1.2 would fix this. It didn't, so I reset under settings holding HOLD and button 16. Unit said "WAIT" then rebooted. I power cycled only to discover that neither PROBABILITY or FLAM work any more.

    Has anyone experienced this issue? Is there a fix?

    Thanks so much in advance...loving this machine but it is a bit buggy.

    read more...
    0 2
    • Duncan808
      john0121 Hi Duncan,

      Sorry for the problem you've had with the RD-8. Would you be able to fill out the Tech Support form via the support button at the top of the page? One of our specialists can work through some troubleshooting with you and make sure we get this working again as it should.
      • Tue at 11:26 PM
  • New
    JoeWelfeld
    Contributor - Level 2
    2021-08-02

    I found one "authorized" repair place that has not been autherized since 2003, for some reason they refused to remove hiom from the list. He rvrn hsd his lsyer write a letter. Come on Behringer.  Bell Labs in Brookfield CT.  I fiund anotehr one Greenwich, but they never answer the phone. The rest seem pretty far so I am looking for some  help for my X32Rack.

    Thanks in advance

    Joe Welfeld 

    read more...
    0 6
  • New
    ChristianKönig
    Newcomer - Level 1
    2021-08-02

    Please, give us an estimation about offline/remote software. Release of wing is almost two jears ago and there is no information about it. Maybe they a need a new firmware or something else but I could not imagine that there is no approximate period for release. Sure, MixingStation is usable but also there we missed a lot of functions.

    Shall we wait another two years to get a "really professional system".

    Kind Regards

    Christian König

     
    read more...
    0 8
  • New
    captainflab
    Newcomer - Level 1
    2021-08-02

    I just bought a Duplicator. TC Helicon's own documentation says that it can do octave up or down, but when I tried it out, I only got the octave down. How do I get the octave up instead? Does it need a firmware update to make that happen?

    0 5
    • captainflab
      ChrisEdwards1 Hi captainflab, The Duplicator octave function is dependent on the preset that's currently loaded. The pedal should come from the factory pre-installed with the up and down, however, this can vary. You can change this within the Voicesupport 2 application, if you do not yet have a copy of this it can be downloaded from the downloads center below:

      https://www.tc-helicon.com/downloads.html
      • Wed at 6:22 AM
  • New
    sabretoothfly
    Newcomer - Level 1
    2021-08-02

    Hi there,

    I recently purchased a Harmony GXT and it seems that the FX and Harmony volumes are stuck on max, the knobs used to dial in each don't appear to have any effect. It also seems like the note I sing is taken out of the mix when the harmonies are activated, so you only hear the harmonies and not the original note, but this may be a cause of the harmonies being stuck at max volume drowning out the original. Its hard to tell when I'm singing the note I'm trying to hear! Is this a common problem with an easy fix or should I look to return the pedal? 

    The pedal is secondhand but reportedly unused and looks to be in mint condition.

    Thanks! 

    read more...
    0 6
    • sabretoothfly
      Nigel67 Hi sabretoothfly. I would advise performing a factory reset on the unit and then upgrade it to the latest software version using Voicesupport. To restore the factory settings of the TC Helicon VoiceTone Harmony-G XT, you must power on while simultaneously holding the MANUAL and VOICE 2 buttons. The Factory Reset procedure is then complete. Then download Voicesupport and upgrade the unit. If this doesn't work, then you may have to return the unit.
      • Mon at 9:32 AM
      • TC Helicon Voicelive Harmony G XT
        sabretoothfly Thanks Nigel, I tried the factory reset with no luck. I have just noticed that the CD that is meant to come with the unit (which I believe is used for downloading software updates, via voicesupport?) is missing. Is there a way of downloading without that CD do you know?
        • Mon at 9:53 AM
      • TC Helicon Voicelive Harmony G XT
        kiskadar69 A firmware update is not the answer to your problem.
        To update the firmware, you need to download VoiceSupport 2:

        https://www.tc-helicon.com/Categories/Tchelicon/Vocal/Apps/VOICESUPPORT-2/p/P0CMP

        After a firmware update, it is always recommended to calibrate the Harmony-G XT potentiometers (as described).
        • Mon at 12:57 PM
    • sabretoothfly
      kiskadar69 Try recalibrating the Harmony-G XT knobs:
      1. Hold down Manual button and the right footswitch labeled "On" during power up. The FX button will be lit indicating the start of calibrating Guitar knob. Turn the Guitar knob all the way to its minimum position and press the FX button once. FX button should start to flash. Next, turn the Guitar knob all the way to its maximum position and press the FX button once. The FX button LED will now become solid indicating that Guitar knob has been calibrated correctly.
      2. The "Voice 1" button will be lit indicating the start of calibrating FX knob. Turn the FX knob all the way to its minimum position and press the "Voice 1" button once. "Voice 1" button should start to flash. Next, turn the FX knob all the way to its maximum position and press the "Voice 1" button once. The "Voice 1" button LED will now become solid indicating that FX knob has been calibrated correctly.
      3. The "Voice 2" button will be lit indicating the start of calibrating Harmony knob. Turn the Harmony knob all the way to its minimum position and press the "Voice 2" button once. "Voice 2" button should start to flash. Next, turn the Harmony knob all the way to its maximum position and press the "Voice 2" button once. The "Voice 2" button LED will now become solid indicating that Harmony knob has been calibrated correctly. The unit will now reboot into normal mode. Done.
      • Mon at 12:42 PM
      • TC Helicon Voicelive Harmony G XT
        sabretoothfly Amazing, I'll give this a go with my fingers crossed. Thanks very much!
        • Mon at 1:43 PM
      • TC Helicon Voicelive Harmony G XT
        sabretoothfly This solved the issue I was having. You're a star! Thanks again
        • Mon at 3:08 PM
      • TC Helicon Voicelive Harmony G XT
        kiskadar69 I'm glad I could help.
        • Mon at 11:31 PM
  • New
    Alex2013
    Newcomer - Level 1
    2021-08-02

    Hello. How can I download the Tracktion? I've registered myUMC204HD.

    0 6
    • Alex2013
      DavidKnighton Hello Alex2013,
      If your device is registered within 90 days of purchase, you should get an automatic reply with a redemption code and link to Tracktion website. If you did not receive the code or link, hit REPLY on your registration confirmation and ask for a follow up reply with the code.
      • Mon at 8:17 AM
    • Alex2013
      Alex2013

      Thanks! I found it in spam message)

      • Tue at 11:32 AM
  • New
    Scootierabbit63
    Newcomer - Level 2
    2021-08-02

    Hello everyone,

    I have a question about the Voicelive3 Extreme sd storage. Is it possible to replace the sd card that came with the unit with one that has more storage space? I've had my Voicelive3 Extreme since it came out in 2016 and I mainly use it for harmonies and it's backing tracks feature. I'm to the point now that I've run out of space on the unit because I'm always adding new songs for my live performances. I don't do any looping at all on it. Just vocal harmony and backing tracks.

    Thanks!

     

    read more...
    0 8
    • Scootierabbit63
      PedroRodrigues Hi Scootierabbit63 please consider that unfortunately that will not be possible and the 16 GB size is fixed for this unit.
      Any other type of intervention will automatically disqualify this unit of any supported. Thank you
      • Tue at 12:44 AM
Go to page