Products

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183,443 posts
  • New
    Flamelab
    Newcomer - Level 1
    2022-09-30

    Hi. I'm looking for advice of how to connect my tc system 6000 to my digidesign Xmon.

    0 2
  • New
    jeffbastos
    Newcomer - Level 1
    2022-09-30

    Hello everyone! I need some help here, Is there a way to calibrate X32 faders after replace them?

     

    Thanks

    0 1
  • New
    RV73
    Newcomer - Level 1
    2022-09-30

    Hi, I have a pair Tannoy Mercury m4's and want to build new/differt cabinets. I need the woofer and tweeter specifications. Does anyone have any information?

     

    Thank you

    Riaan Vlok

    0 0
  • New
    happysnappy
    Newcomer - Level 1
    2022-09-30

    Unitune stopped working need replaced who do I contact    Address and phone #

     

    Thank You

    0 4
    • happysnappy
      NicJonesMT Hi Happysnappy.
      Please click support at the top of the page and submit a Technical Support ticket.
      • Sep 30
  • New
    Anikin
    Newcomer - Level 1
    2022-09-30

    Hi guys,

    I recently purchased a HERITAGE-D HD96-24-CC-IP mixing console and am about to make a flip flight case for it. However, a local manufacturer asks me for a 3D CAD model of the console. Sending him the console itself so that he takes measurements directly from the device is problematic for me. Does anyone have this file?

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    0 6
  • New
    CecilG
    Newcomer - Level 1
    2022-09-30

    I have formatted my USB stick to fat32 and am looking to capture a basic stereo board recording from my Midas M32r.

    Every time I plug the stick into the board it ends up with a total glitched-out error message that freezes the entire board and requires a restart. This crash happens every time I begin creating a new folder or start configuring the save file on the board. The other experiences I have had are the board not recognizing the stick unless I start the board with it already in and the recording function not staying engaged.

    Any help on this would be greatly appreciated. 

    Thank you!

    CG

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    0 4
    • CecilG
      KevinMaxwell Is the USB stick a USB3? I understand that these consoles don't like USB3 sticks. Can you give details of exactly what USB stick you have and how is it formatted. Have you cleaned off any data on the USB stick and formatted it so you are starting with a fresh device? Is The stick new or old.?
      • Sep 30
  • New
    mustelphia
    Newcomer - Level 1
    2022-09-29

    I uploaded the Factory Presets into my TC-Helicon Duplicator (Factory Tight & Factory Loose) and now I can't get the latest presets with higher volume back. I can only see 3 packages on the cloud (Octave Down, Octave Up & Original Factory Presets) and neither my presets or the cloud will update no matter how many times I update the firmware. Please help me, I already tried uninstallying and installying again Voice Support 2 and the missing presets just won't show.

    Can someone please share the latest presets so I can import them manually to my Duplicator? without them it's basically useless.

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    0 1
  • New
    Jeffbonilla
    Newcomer - Level 1
    2022-09-29

    I recently pulled out my voice live one to practice for a live gig. It's been about ten years since last used it. It fired up and the digital display is working properly but I'm not getting any output or signal. I've tried it on a PA system, amplifier and even garage band. All of these worked before but maybe my set up is wrong since it has been ten years. Mic goes into xlr input and the xlr out is what goes into the amp or daw interface and guitar can run through the guitar input right?  am missing a step or plugging into the wrong place? 

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    0 5
    • Jeffbonilla
      kiskadar69 This is a VoiceLive Touch.

      1. When you sing into the microphone, does the LED on the front panel flash green? If not, try adjusting the Input Level Control pot on the side (there's a "mic" picture next to it).
      2. If you have a condenser mic, you'll need to turn on the phantom power in VoiceLive Touch.
      3. Do you hear any signal at the TRS OUT L and R connectors?

      Manuals: https://www.tc-helicon.com/tchelicon/product?modelCode=P0DLT
      • Sep 29
    • Jeffbonilla
      Jeffbonilla

      Thank you I will try those suggestions

      • Sep 29
    • Jeffbonilla
      Jeffbonilla

      I think it’s broken. It’s not even picking up the guitar.

      • Sep 29
    • Jeffbonilla
      kiskadar69 4. PERFORMING A RESET
      You can return all setup, preset and Favorite values to factory values in one reset operation.This cannot be undone. To reset all:
      4.1. Power up
      4.2. When the version number is shown in the display hold the Bass, Low and the top Octave harmony voicing buttons until you see “Factory Init”.
      4.3. Release.

      5. "it’s not even picking up the guitar": if you plug the guitar into GUITAR IN, is GUITAR THRU completely silent?

      6. Are you using the correct power supply (12VDC, center negative, minimum 1A)?
      • Sep 30
  • New
    canoja
    Contributor - Level 1
    2022-09-29

    so many issues with this device, I just purchased it in Sept 22.

    1. Voicelive support keeps telling there is no internet connection or that voicelice might be in used by another applications (see screenshots)

    2. does not recognize my condenser mic (feature just doesnt work)

    3. Switch 6 doesnt recognize the settings!

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    0 3
    • canoja
      canoja
      • Sep 29
    • canoja
      NicJonesMT Hi Canoja. There was a known issue with the older version of VoiceSupport 2 where it would constantly throw up the "No internet Connection" error. This was resolved in the latest release.
      Can you please go to the Play Acoustic page and you will find the latest version (1.1.02) in the Software section.

      https://www.tc-helicon.com/product.html?modelCode=P0DEF

      If you are still having issues please click support at the top of the page and submit a technical support ticket.
      • Sep 30
      • HELP! Voicelive Play Acoustic
        canoja I appreciate your help! your tip worked for making my computer and device talk again! my condeser mic and switch 6 issues did not resolve. For the mic, I had to bypass my mic though a mixer with phantom power to make it work....
        • Sep 30
  • New
    Hollssii26
    Newcomer - Level 1
    2022-09-29

    I recently switched from go xlr mini to the big one and the app won't work with the big go xlr, it still shows the mini in the viewer, and it says 'go xlr mini isn't connected' but the go xlr is connected. I've tried uninstalling and restarting my computer I've done it a bunch of times but I'm getting no further and now I'm stuck with a £400 mic not working. 

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    0 2
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