• New
    2020-11-21

    I have a VL3X that needs repair. The form asks for proof of purchase. I bought it several years ago and I dont have the invoice. Are you guys saying that I cant get repair w/o proof of purchase? It's not under warranty so what difference does it make??

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    0 15
    • John John G
      Nigel Turner Hi John, we can definitely try and repair your unit. I would suggest that if you do not have your proof of purchase, then just add a blank file. I understand where you are coming from with regards to why would you need a proof of purchase for a non warranty repair. I will speak to the team who runs the forms and see if there is anything that could be done to improve it. Many thanks
      • Nov 22
      • Repair no invoice???
        John John G Thanks for your response, Nigel. But need to ask-I live in San Antonio. Aren't there any authorized repair centers here? Like Guitar Center, Sam Ash or something? I know they sell VL3X's. Maybe even send it to Sweetwater (where I purchased it)? Also, Im a little nervous about your comment, "we can definitely try and repair your unit." (Try) and repair? That doesn't sound too positive
        • Mon at 7:39 AM
      • Repair no invoice???
        John John G Oh BTW- Is there a way to do a hard reset on a VL3X without having to go to system maintenance? Because the unit is frozen I cant do anything via system maintenance.
        • Mon at 10:31 AM
      • Repair no invoice???
        Nigel Turner I am afraid that this is the only way to perform a hard reset. Do you feel the switch activate in the headphone jack? If it isn't going into maintenance mode on power up, then the sd card could be faulty or just needs reseating.
        • Tue at 1:32 PM
      • Repair no invoice???
        Nigel Turner Maybe I used the wrong word but if I said that we would fix the unit for you and it wasn't possible for one reason or another then you would ask why did I say we could fix it when you can't. Until someone takes a look at the unit and identifies the issue, nobody will be able to advise that we can fix it. We will try our utmost to be able to fix the unit. With regards to closest service centres, these are two recommended locations. Please call them to book your unit in. Please do not ship the unit without calling.

        Audio Lab of Georgia
        3611 Clearview Pl
        Doraville, GA 30340
        Phone: (770) 455-0571

        PanurgyOEM
        701 Ford Road
        Rockaway, NJ 07866
        Phone: 973-625-4056
        • Tue at 1:43 PM
  • New
    2020-11-20

    Hey Guy!


    Let me ask first, does konnekt 8 now support macOS Big Sur?

     

    Thx.

    0 6
    • Seon Lee
      Nigel Turner Hi Seon. Konnekt 8 is a Legacy product I am afraid which means that there is no longer any support for it. I will check with the design team to see if they will be testing the software with Big Sur just in case.
      • Nov 22
      • does konnekt 8 now support macOS Big Sur?
        Seon Lee Thank you very much for your answer. Konnetkt 8 seems to have only 32-bit drivers, but I don’t know if the TC team will update the drivers again to support it.
        • Nov 22
      • does konnekt 8 now support macOS Big Sur?
        Nigel Turner Hi, I have had a reply from the design team. Unfortunately it is as I said above, konnekt 8 is no longer supported since Catalina because of 64 bit. There are no plans for updating the driver. You can use in/out, but the driver/control panel (TC Near) doesn't work
        • Tue at 1:01 PM
  • New
    2020-11-19

    Hi!

    We are currently using X-Touch to control a single mixbus on our X32 via Xctl to create a dedicated live stream mix.

    It works great so far but a big problem are the missing channel labels.
    Instead of displaying the channel names it shows if the channels are pre/post when in link mode.  

    Is there a way to just display the channel names? It is cumbersome, having to switch between global and link view, just to see the channel labels.

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    0 4
  • New
    2020-11-18

    Hello how is everything?

    I have a Q802USB mixing console, and I would be grateful to you for any information, video tutorial or recommendation on radio broadcasting or podcasting with the mixing console.

    Thank you in advance

    0 8
    • Daniel Sánchez
      Nigel Turner Hi Daniel, we do not have any videos for the purpose you describe, however there are quite a number on You Tube from users that may be able to help you if you make a search.
      • Nov 22
      • Q802USB mixing console
        Daniel Sánchez Hello Nigel Turner.

        Thank you very much for your interest in answering my question.

        Indeed and before writing the first message, I found many, many videos on YouTube, about the different Behringer mixers, but they are intuitive descriptions or what can be read in the user manual or in the quick guide that comes with it. product. That is, nothing new or relevant.

        That is why I wrote on this platform, thinking that I would find something more specific or perhaps something more detailed or particular.

        Anyway, thank you very much for your interest and willingness to respond to my message.
        • Tue at 3:04 PM
  • New
    2020-11-18

    hello friend, this driver doesnt work in my computer. any solutions?

    i downloaded CMD Asio Drivers v1.5 and v1.7, both didnt work. 

    0 6
  • New
    2020-11-18

    Hey Guys,

    I just installed a new Xlive card and updated the firmware. Im trying to test it as i have a recording tonight but the unit keeps saying sd card error and it wont let me format. Has anyone else experienced this?

     

    Thanks,

    Scott

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    0 11
    • scott_thompson
      Rex Beckett Only with bad SD cards, Scott. Try a different make or size (=<32GB). Also make sure that the SD card's write-protect tab is off.
      • Nov 18
      • Xlive SD card error
        scott_thompson Thanks Rex! Ive used 3 different nice sandisk extreme plus cards 1 brand new. I will check the protect tab tho!
        • Nov 18
      • Xlive SD card error
        Rex Beckett I use SanDisk Extreme Pro SD cards in X-Live and they work well. The X-Live supports SDHC cards but not SDXC so 32GB is the maximum supported size.
        • Nov 18
    • scott_thompson
      Rex Beckett Did you verify that the X-Live card firmware did update, Scott? It should be rev A12. The versions are displayed on the console's Setup -> Global page.
      • Nov 18
  • New
    2020-11-18

    Hello Tribers-

    Anybody out here in BugeraVille have a problem with the FSB104 footswitch. It is the footswitch for the 333XL Infinium Amp model.

    The pins do not line up in accodance to plug at back of amp.

    0 9
    • Rod Wallace
      Rex Beckett Hello Rod, it looks to me that the plug has been damaged. It should have five pins and a plastic guide (see attached). I suggest that you contact your supplier.
      • Nov 21
  • New
    2020-11-17

    Hi,

    I'm using the usb of the x32 for audio streaming. I receive the audio on my Mac mini (2020) through usb from the console, process it in Sutdio One 5Pro and then send it to another Mac for streaming (video+audio).

    The issue I have is that I don't receive signal from some channels (not all of them). Litterally, no signal. The signal of those channels, though, can be heard on the PA system and monitor systems as well, so it means the console is receiveing it. I've check

    But if I go to the setup in SO5, everything is routed properly (it actually says the channel is active) but when I try to monitor the input or hit record, there's no signal coming in.

    Any ideas? is there something I'm missing?

    All the instruments are connected to 2 S16 digital snakes, and those are connected to the x32.

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    0 12
    • Rodrigo Di Salvo
      Rex Beckett Hi Rodrigo, it sounds as though you have an issue with the routing on the X32. To record all inputs, Routing -> Card should be the same as Routing -> Inputs (Record). It can be more complicated if you are reassigning channel inputs out of the normal sequence.

      If you need help with the settings, export your current scene, upload it to a file share site (e.g. Google Drive) and post the sharing link.
      • Nov 17
      • X32. Not able to receive input signal of certain channels on USB connection
        Clark Vangilder I have a similar issue ... I figured out how to route Main LRC to the USB card for our live stream, but we have 2 mic inputs that are silent in the live stream even though you can hear them in venue. I'll try to get some screen shots.
        • Nov 18
      • X32. Not able to receive input signal of certain channels on USB connection
        Rex Beckett That sounds like a different problem, Clark. If you are routing the Main mix to the Card (USB) output for streaming it should sound the same as the live output. To check your settings we need to see your complete scene file. It would take far too many screenshots to cover all possible settings.
        • Nov 18
  • New
    2020-11-17

    Hello,
    I just recently upgraded from the xr12 to the xr18. On the XR12 you can simply instert a usb stick and record 2 channels. Is there an easy way to do this with the XR18? I know the XR18 can record 16 channels when you hook it up to a computer. But I just want a simple 2 channel recoding like on the xr12.
    For exmple if I have a USB adapter so I can plug in a standard thumb drive.

    Thank you.

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    0 6
    • Matthew z
      Nigel Turner Hi Matthew, unfortunately it is not possible to use a USB stick on the XR18 for recording, even using an adapter. I have seen people connecting their IPADs to the XR18 and recording directly to that. They use a software called Auria. There are a number of videos on the internet that will show you how to do this.
      • Nov 16
  • New
    2020-11-16

    What does it take to speak to someone about becoming an Authorized Service Center for Music Tribe Products?? I have been given the names of people to speak to, such as Esteban Meyer and Joy Schaffer. I have been trying to contact anyone for over a YEAR who would be able to give me a response! The only one that would give me any help was Colton Schaum, who is a parts handler for MusicTribe and he is only able to give so much help.

    I see a lot of MusicTribe brands equipment come into my shop. I can either repair them at component level, based on my experience with other brands of similar equipment, or go through the extremely laborious task of trying to order board replacements through your not-so-convenient web portal. 

    I would like to have my shop become authorized for repair. It is Myers Cartage and Sound LLC, located in Reeds Spring, MO. We are the only authorized service center for many other brands within a 150-175 mile radius of our location. We receive equipment from other states as well on a regular basis such as :Arkansas, Oklahoma and Kansas just based on our location. 

    We are the main service center for the Music Stores in and out of our area: Guitar Center Springfield MO, Palen Music, Springfield Music, Will West Music and others  

    We also service many churches, which in my experience, use a variant of the X32 console  

    Check out our website: www.myerscartageandsound.com or our Facebook Page: https://www.facebook.com/myerscartageandsound/

    read more...
    0 3
    • Alford Myers
      William Reichling Hello Alfred, I've contacted you via email through the case you created. I will have someone contact you ASAP.
      • Nov 16
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