Solutions

228,162 members
102,988 posts
  • New
    adamleemusic
    Newcomer - Level 1
    2021-05-04

    I also have the same issue with a one week old VC340 and no support from tickets escalated, as Widgery has stated:

    Hi, this is my second post on the subject.

    After updating the VC340 using the Synthtribe app 2.5.1 - The VC 340 becomes bricked and no longer works.

    It powers on but no longer funtions. The mac, running big sur, M1, no longer recognise that the synth is connected via USB. I have tried other macs running many OS versions as well.

    The unit is non functional and BRICKED. 

    I have reached out to behringer 2 times in the last 72hrs with ZERO reponse, with the exception of a Behringer Influencer commenting on what I should do next on this discussion page.

    I am enjoying all my other synths from behringer, But professionals and comsumers deserve better support, a phone number would be nice as well as a fast response time.

    This kind of customer service and support is a joke. Support us!

    read more...
    0 11
    • adamleemusic
      JoeRivers96 Hi Adam, do you have a case number I can look into further for you?
      • Wed at 5:26 AM
    • adamleemusic
      adamleemusic

      Is this a joke?

      Dear Adam Lee 
      This is in relation to  CAS-450166-X7V1J9 
      Product:  Behringer VOCODER VC340 
      Serial:  S190600057CQP 

      Please be aware that you are located in an unsupported territory.
      This means that for further assistance you will need to directly contact your nearest reseller or distributor and they will be able to advise you further.
      In this instance please return your product to Store DJ who will replace it or refund you. You have 30 days from the date of purchase to do this.

      I can only apologise for any inconvenience that this may have caused.
      At your service,

      Rob Pugh 

      https://community.musictribe.com

      • Wed at 9:32 AM
  • New
    Dave69
    Newcomer - Level 1
    2021-05-04

    I am new to the Midas consoles so I could use some help. 
    we need to join our M32 to our M32R. The M32 will Run the sound to the audience. The M32R needs to run monitors and at the same time output to another location through XLR connectors where they will live stream the event. We need to be able to control all the instruments and vocals going to the live feed output. 
    I've looked at the YouTube videos but have not found the solution. 
    can anyone help?

    thanks. 

    read more...
    0 0
  • New
    H0wandy
    Newcomer - Level 1
    2021-05-03

    On powering up I have a blue screen. I have downloaded the latest update but the problem still exists.......any advice??

    0 4
  • New
    GlenMorrison
    Newcomer - Level 1
    2021-05-03

    Is there a way to defeat the APO function so that the amp stays on all the time and does not require a threshold audio signal to turn it on?

    0 13
    • GlenMorrison
      Nigel67 Hi Glen. Can you tell me which model of E-Series that you have and serial number(s). Until I have those, I cannot give you a definitive answer as it may come down to what version of the amp you have. Many thanks
      • Tue at 2:49 AM
  • New
    lighthawk
    Newcomer - Level 1
    2021-05-03

    Back in January an 1P2000 blew up. I sent it to the repair center under warranty. It has been over 3 months now. I am told neither a power supply or a replacement part is available to make the repairs. This is troublesome. I have been without an integral part of my music rig for over 3 months. Has anyone else had this experience?

    read more...
    0 4
  • New
    barytoe123
    Newcomer - Level 2
    2021-05-03

    Does TC helicon have any device to power VL touch 2 when mains power is not available?Or can you recommend any other method of powering VL touch 2?

    0 6
  • New
    Anishrai
    Newcomer - Level 1
    2021-05-02

    I have plugged my adopter and my power light is ont lightening in mixer ??

    0 5
    • Anishrai
      KyleJohnson Hello, Kyle here with Music Tribe. Please submit a Technical Support ticket through the Support link at the top of the page so that we can assist you.
      • May 2
    • Anishrai
      Nigel67 Hi Anishrai. Confirm that your power plug is fully inserted into its mating socket on the back of the desk. It is quite a tight fit. Also check another mains socket. If it is, then as the unit is under 30 days old, you should contact the reseller that you purchased the unit from and ask for a DOA replacement.
      • May 2
  • New
    Mike123
    Contributor - Level 1
    2021-05-01

    Hi,

    New to this group. I recently bought a Deepmind 12 keys (used) and I noticed that Midi Out is not working, no signal is coming out. Midi In and Thru are working. Midi Channel is set to 1, no other Channel settings seem to work.

    I need the Midi Out to control a second synthesizer.  Any help appreciated!

    read more...
    0 4
    • Mike123
      JoeRivers96 Hi, would you mind submitting a support case with us using the SUPPORT button at the top of this page?
      • Wed at 5:32 AM
  • New
    rghoogas
    Newcomer - Level 2
    2021-05-01

    Where to start please help.

    0 5
    • rghoogas
    • rghoogas
      rghoogas

      • May 2
    • rghoogas
      rghoogas

      Hello Kyle, thanks for the reply. I am trying to output that to my aux-out, with removing one input. The setup is, to be clear for you, this is for zoom setup, I am capturing audio/video from a room and inserting to a laptop to be part of the zoom video/audio and another laptop has zoom that I am grabbing the audio and bringing to my control room audio mixer. In the same time the mixer already has the mic in and the zoom in, so this out put should have only zoom audio and no mic.

      • May 2
  • New
    IanGouldGould71
    Newcomer - Level 1
    2021-04-29

    Hello, I edited the "Folsom Blues" scene to suit and I want to move it to my presets in an empty slot. Using the store button I thought I could assign it to a number. But the number 31 won't change. Does anyone know how to move this?

    0 7
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