Solutions

215,302 members
88,409 posts
  • New
    sergiguitar2021
    Newcomer - Level 1
    2021-02-17
    Hello
    I bought the pedal plethora x5
    to update it I have downloaded the latest update but it is a Bin format compressed file and I cannot unzip it and nobody knows
    Can't download it in a more common format?
    Thank you
    read more...
    0 2
    • sergiguitar2021
      RobbyWingfield Hello! This is Robby with Music Tribe. I just checked the download and it is downloading as a standard .zip file. If you have VLC Media Player installed it will sometimes try and play a .zip file as a .bin. If you right click on the download and select extract you should be able to unzip the file. Please make sure you are not trying to unzip directly to root folder as well. Dragging the .zip file to your desktop is the easiest way to do this. You can also create a new folder and place the .zip in there before extracting it.
      • Feb 17
  • New
    Sven2453
    Newcomer - Level 1
    2021-02-16

    I am looking for a more detailed manual that would explain how to use the audio links and if you can attach a mixer to the IP1000 with phantom power. 

    0 2
    • Sven2453
      ChrisEdwards1 Hi Sven2453, unfortunately, the only manual available is the quick start guide from the product page.

      https://www.turbosound.com/product.html?modelCode=P0DCW

      However, we do have some videos going over some features of the iP Range on our Youtube:

      https://www.youtube.com/playlist?list=PLaBVAeV51EzhA07lFq4mq9BUEL7VRnF-3

      With regards to the Link A/B outputs these route an unprocessed copies of Input A/B for daisy chaining to multiple speakers, it is also possible to use a mixer with the unit, however, how you connect this depends on what you wish to achieve and how many iP units you are connecting to.
      • Feb 16
    • Sven2453
      Sven2453 Thanks Chris for the reply. Can i connect a mixer with phantom power to the IP, is so is there any special setting. Second, can I attach non IP monitors to the IP?
      • Feb 17
      • Turbosound IP1000
        ChrisEdwards1 Hi Sven2453, thanks for the follow-up. Yes, connecting a mixer that has phantom power is no problem along with using none iP speakers via the link outputs. As an example, you could use the link outputs from your iP1000 to route into a TFX122M-AN as a stage monitor.
        • Feb 17
  • New
    Chester55
    Newcomer - Level 1
    2021-02-16

    How do you get support for a product.  I opened 3 tickets and all were closed without any contact....

    0 6
    • Chester55
      KyleJohnson Hi Chester, Kyle here with Music Tribe. Could you please post one of your Case numbers so that I can look into this for you?
      • Feb 16
    • Chester55
      Chester55 Thanks for the reply
      • Feb 17
      • Support
        KyleJohnson Thank you, it looks like one of the members of our service team sent you an email Yesterday morning around 9:30am Pacific time. Please check your email and spam/junk boxes as well.
        • Feb 17
  • New
    MBSweetwater
    Newcomer - Level 1
    2021-02-16

    Menu shows "Unplug Aux" with no way to remove.

    0 4
    • MBSweetwater
      ChrisEdwards1 Hi MBSweetwater, if you have not yet done so could you please submit a service request ticket for this. If you have already done so could you please share your case number with me and I will investigate the current status
      • Feb 16
      • TC Helicon VoiceLive Play Acoustic
        Kingsaaproperty Pls I got a behringer x2442USB mixer and I have tried every thing to get the correct driver for better performance but Notting the only driver that I got at behringer.com wasn't working well either rather my mixer keeps giving issing noise how do I get the correct driver pleas
        • Feb 19
      • TC Helicon VoiceLive Play Acoustic
        ChrisEdwards1 Hi Kingsaaproperty, the X2442USB requires the ASIO4ALL Driver in order to operate on a Windows PC. If you are using a MAC the mixer is USB Class compliant and no further drivers are required. If upon installing the latest ASIO driver (Please see link below) you are still experiencing issues please submit a technical support ticket.

        https://www.asio4all.org/

        To submit a technical support ticket go to support at the top of the page and scroll down to technical support.
        • Tue at 11:36 PM
  • New
    RobertoTallerico
    Newcomer - Level 1
    2021-02-16

    HI,

    I HAVE HAD PROBLEMS TO CONNECT MY MIXER DJX700 TO THE AUDIO INTERFACE UCA 222.

    THE MUSIC COME OUT FROM JUST ONE CHANNEL.

    CAN YOU HELP ME?

    0 11
    • RobertoTallerico
      RexBeckett Hi Roberto, is your problem during playback from a PC or recording to it? Which operating system is running on your PC?
      • Feb 16
    • RobertoTallerico
      RobertoTallerico Hi Rex, the problem is during the playback from a mac using Traktor
      • Feb 16
    • RobertoTallerico
      RexBeckett Do you hear both sides if you use headphones on the UCA222? Have you tried connecting the UCA222 outputs to monitor speakers or anything else?
      • Feb 16
    • RobertoTallerico
      RobertoTallerico I cannot share pic
      • Feb 17
    • RobertoTallerico
      RobertoTallerico i connected output and input to line
      • Feb 17
  • New
    Wreford
    Newcomer - Level 1
    2021-02-15

    Hi, I have 2x neutrons and I want to put both into a eurorack case. How do I access the audio outputs once I have removed the synth panel from it's base as the audio outputs are part of the base it sits in?

    0 6
    • Wreford
      RobbyWingfield Hello! This is Robby with Music Tribe. If you put your Neutron in a Eurorack you would have to use the outputs on the front panel in the "Out" section. The output labelled "Out" (4th row in the middle) is the same audio output as the rear audio output.
      • Feb 17
    • Wreford
      DavidKnighton Hello Wreford, you can buy a 1U conversion kit for your Neutron rear panel I/O. This will allow you to keep the rear panel I/O forward facing in the same rack as the Neutron front panel. The caveat is that you need 1U rails alongside your 3U rails, and you might need longer bus cables to accommodate the additional distance between panels. See here for more information: https://www.modulargrid.net/e/ph-modular-neutron-main-pcb-extension-red-version
      • Feb 18
  • New
    paulguelf
    Newcomer - Level 1
    2021-02-15

    Hello everyone,

     

    And thank you for all your attention and answers about my quote. I explain what I'm looking for and pardon me if I'm not a technician about sound and Audio Interface. My live set would be described by that scratch. UMC404HD as a audio interface. I have the DSP2024P and the FCB1010 to controll it. The Virtualizer is in one of the input of the UMC404HD and then I use ableton for different effect, amp., etc... I wanna use my VOX as a cabinet and divide guitar from voice, bass, synth etc and I'm wondering 1) If I case do that and how and 2) If I cannot, could I maybe use a GI100 Ultra-G as a di box and a UMC1820 with more outputs for divide the sound?!? Thank you so much....

    read more...
    0 2
  • New
    rafiqamir
    Newcomer - Level 1
    2021-02-15

    Hi,

    I wish to know if UMC22 can output stereo using the usb port!

    knowing that the input is XLR coming from stereo (2 XLR) from a mixer.

    0 2
    • rafiqamir
      RexBeckett Hi rafiqamir, the UMC22 is not ideal for this application. The two inputs have different characteristics which could affect the stereo image. I would recommend using the UMC202HD instead as the two inputs have the same properties.
      • Feb 15
  • New
    ndisnoopi2013
    Newcomer - Level 1
    2021-02-15

    Good day, I am having issues with my U-Phoria umc4o4HD. When connected to my computer, the clip and signal indicator on input 1&2 stays on, while the "in" indicator under the stereo/mono indicator keeps blinking. It's not accessible by my DAW but can be accessed by my computer. I need your assistance

    read more...
    0 5
    • ndisnoopi2013
      Nigel67 The 'In' LED flashing indicates that the unit is receiving midi messages. Do you have a midi cable plugged in? If the signal and peak lights are lit, then this means that you have very high levels of audio coming into the unit, possibly down the USB if this only happens when the USB is connected. Have you installed the ASIO drivers for the UMC404HD. Is this a brand new unit, or has it been working fine previously? You mention 'it is not accessible by my DAW but is via your computer'. Could you expand on what you mean by this please? I think that it is probably a set up issue. I would suggest that you submit a Technical Ticket to us by going to the Support tab at the top of the page and then in the new page that opens, click on Technical Support.
      • Feb 15
    • ndisnoopi2013
      ndisnoopi2013 Yes it as working perfectly until recently I noticed this issues. Presently theres no input device to the soundcard. Just a straight connection to the computer still the lights stays on. Yes I doenloaded the ASIO driver for it online. On connecting the soundcard and to my system I can see I installed and ready to use but when I try opening with FL, it tells me "The needed sample rate (44100Hz) couldn't be set or is not supported by the ASIO driver" and for my Ableton, it tells me no audio device connected. Been using it for a while now
      • Feb 15
      • My U-phoria soundcard not working
        Nigel67 If you open the UMC control panel, what us the Current Sample Rate set to? If it is 48K, and your DAW is set to 44.1, then this is probably your issue, the clocks are set differently. What you need to do is go into the Sound Settings, and then under Playback and the Recording tabs, highlight the UMC device, click on Properties and go to the Advanced tabs. In there, you will need to select the 44.1KHz sample rates. This will then change the sample rate in the UMC Control panel. While in the Properties, make sure under the Enhancements tab, you tick the Disable all Enhancements. Hopefully this will get you up and running.
        • Feb 17
  • New
    Cjheat123
    Newcomer - Level 1
    2021-02-12

    I currently use the  x32mix app on my old iPad.  My new iPad says its an outdated app. What app is the best to use all the ones I find are crazy to use

    0 5
    • Cjheat123
      RexBeckett IMO the best app for both iOS and Android is Mixing Station XM32. It is very well supported with frequent updates including user-requested features. The UI can be customized to suit individual applications. It is well worth the modest cost.
      • Feb 12
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