Solutions

215,296 members
88,403 posts
  • New
    Sursonido
    Newcomer - Level 1
    2021-01-29

    The email is invalid Music ID is showed up...

    But Care Tickets creation need to select Brand and Model name...

    How can I create Music ID?

    thanks.

    0 13
    • Sursonido
      Nigel67 Hi, when you click on the Community tab, you are taken to the Community page and there is a pop up window which asks you to sign in or create an account. This is where you create your account. If you are trying to sign in on the Home page, then this is a login for our partners to a different portal. It is not the Community login / sign up. Hope this helps. Any issues, please get bck to me.
      • Jan 28
    • Sursonido
      Sursonido I signed up for a B2B account.
      But when I try to enter store.musictribe.com it does not let me and it says that the ID or password is wrong. I have changed the password, but the problem persists. I have tried to create a new account, but it tells me that the email is invalid. All emails are invalid!
      • Jan 31
      • The email is invalid Music ID
        Sursonido I'm sorry but I can't speak English, I only know Spanish. I hope the translation is a bit correct.
        • Jan 31
    • Sursonido
      Nigel67 Hi, you are trying to sign up on the distributor portal. You must be in the Community page to sign up and then submit a ticket. Please watch this video as it may help
      https://community.musictribe.com/public/admin/Case-Portal_How-to-Create-a-Case-updated.mp4
      • Feb 1
  • New
    DonHogan
    Contributor - Level 1
    2021-01-29

    This just started happening. My unit is probably 3 years old. When I start adjusting settings or changing things while editing things like amp eq... drive settings,, reverb.. really anything. My screen splits up into different sections. like if you looked in a mirror or thru a glass window that was broken. part od the screen is on top, the rest of the screen is on the bottom of the display window. Or, the 2 sides of the screen are fine and the middle has it's own section above or below the rest of the screen. 

       Nothing is cracked or broken on the screen. To fix this , i simply turn off the uniy and back on and it is fine. It may last 5 min. or 5 days. Or as long as I use it normally and don't change any perimetors ,,, its fine. Can this be fixed? Has anyone else had this problem?, thanks,, Don

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    0 4
    • DonHogan
      Nigel67 Hi DonHogan. You could try a factory reset, but if this doesn't work, you will need to send the unit in for repair. This can be done by clicking on the support tab at the top of the page. This will open a new window. Scroll down and click on the Service tab and submit a ticket. Many thanks.
      • Feb 7
  • New
    Ronmahreimad
    Newcomer - Level 1
    2021-01-28

    Hello, I was using a friends s16 and i had a s16. One was for FOH and the other for Media Room. My friend requested his S16 to be returned, so we brought a S32 to replace the loaned FOH s16.  Q. Should i just swap out the S16 with the S32 and all the inputs and outputs will remain the same or is their any X32 configuration to be done. Also we have 2 X32 1 FOH and 1 Media room. This is the current config: FOH (master) X32 aes A to FOH S16 aes A then FOH S16 aes B to Mediaroom S16 A. Also FOH X32 aes B to Mediaroom X32 aes A. i understand with the S16 you assign one 1-8 and the other 9-16, however there are no controls on the S32. doing the conversion next week just want clarity. Thanks,

    RD

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    0 8
    • Ronmahreimad
      DavidKnighton Hello Ron,
      In short, YES, you can connect the S32 in place of the S16 no problem. The S32 doesn't need assignable controls, as it's a fixed format device that has enough inputs/outputs to cover the majority of situations. The output assignable are basically 1-1 from the console. So if OUT 1-8 is assigned to AES50 1-8, it will show up on S32 outputs 1-8. Same for 9-16.
      • Jan 28
    • Ronmahreimad
      Ronmahreimad Thanks, David I am still having trouble understanding the outputs, Now that i have the S32 (FOH) and the S16 (Media Room) Are all the outputs assigned the same Ex 1-16 (S32) and 1-8 (S16), so in other words 1-8 outs on S32 are the same as 1-8 outs on S16?
      • Feb 18
    • Ronmahreimad
      DavidKnighton Hello Ron, Short answer is no, both ports on the console have independent routing options. You could assign OUT 1-8 to AES50 A 1-8 and OUT 9-16 to AES50 B 1-8. You can mix and match however you see fit.
      • Feb 18
  • New
    TheSingingDrumr
    Contributor - Level 3
    2021-01-28

    I purchased the Motor 49 about 6+ months ago while I was still remodeling my studio space.  Since then, I have also decided to use my x32 Rack as the interface for the studio space - as well as, the mixer for live stream performances.  

    My question is, can the Motor 49 be used to control the mixer on the X32 Rack - and then also be used to control the mix functions on the DAW (in my case Studio One) without having to go through an entirely new set up.  Can it be done on some sort of 'bank' toggle or something like that?

    Thanks in advance!

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    0 3
    • TheSingingDrumr
      DavidKnighton Hello TheSingingDrumr,
      The X32Rack does have MIDI capabilities, so you can control absolutely control a few things. You'll need to map the Motor controls based on what you want to control with the console. The MIDI chart can be found in the X32 Manual. The only caveat is that I don't think the MIDI port on the console passes through the USB 2.0 port in the expansion card. This mean you would need a separate MIDI-USB cable to go from the Motor to your computer for DAW control. You could also use a MIDI multiplier like the one here: https://www.sweetwater.com/store/detail/MIDIthru4--midi-solutions-multivoltage-quadra-thru-1-in-4-out-midi-through-box . This will allow you to keep everything plugged in, but you may not want to control both the mixer and DAW at once, so you might want to disable one or the other depending on whether you're in mixer mode or DAW mode.
      • Jan 28
  • New
    Stan66
    Newcomer - Level 1
    2021-01-28

    Hello all Tribesmen (and women)

     

    I have an Odyssey with the all white LED's but want to swap them out for the colour LED's.

    Has anyone already done this? If so, where can i get the correct parts?

    0 13
    • Stan66
      DavidKnighton Hello Stan,
      The LEDs on this product are embedded into the fader sliders. To replace the LED would mean replacing all the applicable faders. This would be no easy undertaking, and it could be quite costly, not to mention risky. A better alternative IMO would be to find some translucent colored fader caps. This way you're not risking opening the unit to solder in/out a bunch of faders. At any rate, if you want to purchase the faders, click the SUPPORT tab at the top of the page, scroll down to the bottom and click the SPARE PARTS tile to submit a request for parts.
      • Jan 28
  • New
    Manofc
    Newcomer - Level 1
    2021-01-27

    Greetings,

    New Windows laptop + new X touch compact. I plug in the X Touch vis USB, my computer sees it but X touch editor doesn't? neither does any other software? Any suggetions or solutions?

    Carl

    0 4
    • Manofc
      john0121 Hi Manofc, if you have the full X TOUCH then it can't be altered with the Editor. The editor is only for X TOUCH Compact and X TOUCH mini.
      • Feb 1
  • New
    JohnPenk
    Contributor - Level 1
    2021-01-27

    Hi, I've owned the UMC404HD for sometime now. The issue is, is that when adding a powered sub the output of the sub is very low even at full volume. The monitors are fine and can get loud. I thought it was the sub, but after trying two different powered studio subs, one being a JBL LSR10S at 200 watts and the other being a Behringer B2092A at 360 watts, I'm getting the same results. The JBL I can hardly hear, the Behringer I can hear but it's still not putting out enough volume to mix correctly. 
    Is this a know issue with this interface? 


    Wiring: I’m going from the interface out of the left and right mains output to the sub in left/right with XLR cables. Then from the sub outs left/right to the monitors with XLR cables.

    Monitors can get loud and working properly. I even tried turning the monitors to full and had no effect on the sub output.

    Thank you for any help on this matter 

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    0 16
    • JohnPenk
      RexBeckett Hi John, the UMC404HD does have a low maximum output level. Its +3dBu (1 Volt in old money). Most subs don't have enough gain to give full output from a signal that low. I can only suggest adding in a level converter to boost the output.

      You could use an ART CleanBox Pro which would give you balanced outputs of 21dBu which should drive most subs fully.
      • Jan 27
      • UMC404HD with subwoofer  low output of sub?
        JohnPenk Excellent thank you. The clean box has +21dBu, so for $79 it might be the way to go too. Not sure how I should go with this? What’s your opinion Rex?
        • Jan 28
      • UMC404HD with subwoofer  low output of sub?
        RexBeckett It depends on whether the Presonus unit would be a benefit to how you work. It has more I/O options and better meters but, personally, I would miss the monitor mixer that makes the UMC404HD good for overdubbing.

        IMHO A level converter like the CleanBox Pro is a useful tool to have around anyway. They have solved many problems for me over the years. So I would get one to boost the UMC404HD outputs. If you change your interface at some point in the future, the CleanBox could still be useful.
        • Jan 28
      • UMC404HD with subwoofer  low output of sub?
        JohnPenk Ok, thank you. A lot to think about ?
        • Jan 28
  • New
    Blackisdark
    Newcomer - Level 1
    2021-01-27

    Good morning all ,

    i have another question as you can see im a real novice to music production , but i really like it , i was wonder if i have a td3 sr , a korg volca kick , behringer umc 204 hd  , and m-audio axiomair 32 , i try to set it up on ableton , or any daw , my problem is i can't control the sound of my 2 toy from my daw , do you think i should get a beginner mixer  where i can use them to make my jam , if yes how to plug ( a draft of it could help) as i don't really know nothing , and i don't have amp etc just a subwoofer .

     

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    0 5
    • Blackisdark
      john0121 You can find a lot of good entry level mixers in the Xenyx range on the website all with quick start guides showing setup and connections. Whatever you connect to the Xenyx can be recorded to your computer via the USB interface, it's worth noting that the interface records a stereo copy of the Main Mix signal. You can use your UMC204 in the same way you just won't have any mixer controls. If you need help setting this up then please fill out the tech support form via the Support button at the top of the page and a member of the team can advise.
      • Feb 1
  • New
    JohnGross
    Contributor - Level 2
    2021-01-27

    I own two Voicelive 3 Extremes.

    Is there a way to copy all presets, sequence data, and backing tracks from one unit, and batch import them into a 2nd unit, without having to export performances (backing tarcks, presets, sequence data) from each individual preset on 1 device and import them to the 2nd device? This is a huge hassle. I have over 100 presets.

    Voice support 2 doesnt work because it doesnt copy backing tracks, etc. 

    Thank you.

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    0 5
  • New
    soloRev
    Newcomer - Level 1
    2021-01-26

    Hi everyone!

    I bought XR18 a couple of years ago and it payed off.. It's really easy to use with amazingly simple UI but when I started using it as audio interface I went nuts.. What driver to install, where to find it, etc. and then when I finished everything I managed to record something (finally) but I couldn't hear anything.. It seems that computer has not registered speakers that I plugged in main out on XR18 and I can't hear what I recorded.

    Is there anyone that could save me some nerves with solution :D ? 
    Thanks and have nice daaay! :)

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    0 3
    • soloRev
      RexBeckett Hi soloRev, to listen to USB Returns from a PC they have to be routed to the XR18 outputs. There is more than one way to do this. The simplest is to route the USB Returns directly to the Main outputs. This is done on the In/Out -> Main Out tab. See screenshot below.

      Another common way is to route the USB Returns to the Aux channel in place of the normal analogue inputs. This routing can often be left in place for instant record/play changeover. This is done on In/Out -> USB Returns where there is a button that makes the required changes. See second screenshot below.
      • Jan 26
      • XR18 using as audio interface - how to connect speakers?
        soloRev You are a life saver!!!! Thank you sooo so so much! I'm buying you a beer
        • Jan 27
      • XR18 using as audio interface - how to connect speakers?
        RexBeckett Happy to help, Rev.
        • Jan 27
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