Tannoy

Tannoy

Brand

Tannoy

254,490 members
132,179 posts
  • mikrel
    Newcomer - Level 1
    2020-07-22

    Dear ladies and gentlemen:

    Yesterday a Tannoy VLS-5 speaker fell on the floor and the top cover and also the bottom cover were broken. Where could I buy thats covers in Spain?

     

    Thanks!

    0 50
    • mikrel
      RexBeckett I suggest that you open a Care ticket. At the top of this page, click Support -> Care -> Create a Care Ticket and select Type: Service Request. Make sure that you enter all required (*) data before clicking Submit. The Care team will respond by email.
      • July 22, 2020
      • Tannoy  VLS-5
        mikrel Thank you very much Rex Beckett !!
        • July 23, 2020
  • MHPParis
    Newcomer - Level 1
    2020-07-22

    Hi,

    We are selling and repairing speakers and loudspeakers for 40 years in Paris.

    I have a customer that would want to order a woofer for his tannoy reveal 802.

     

    Would it be possible to provide such parts?

     

    Thank you in advance.

     

    Kind regards,

     

    MHP Paris

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    0 56
    • MHPParis
      ChrisEdwards1 I suggest that you open a Care ticket. At the top of this page, click Support -> Care -> Create a Care Ticket and select Type: Spare parts. Make sure that you enter all required (*) data before clicking Submit.
      • July 22, 2020
  • phildraper
    Newcomer - Level 1
    2020-07-20

    I have a couple of cases open with support for a service request under warrenty but I do not appear to be getting any responses. As there does not seem to be any way to look at the activity on a case I was wondering it the system is working or not.

    Does anyone know if the Tannoy service is being maned?

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    • phildraper
      ChrisEdwards1 Hi phildraper, I hope you are well. Upon checking your cases I can see replies were sent on both CAS-121415-L3S5D9 & CAS-121743-J3R6S5. If you have not yet already done so I would recommend checking your spam or junk folders if the replies still cannot be found could you reply to the last email received or this post with an alternative email address and I will resend the last email sent.
      • July 21, 2020
      • is Tannor service and support working?
        phildraper Chris thanks for the reply. I did check junk but nothing. Can you resend to [email protected] and update this post when sent? Thank you!
        • July 21, 2020
    • phildraper
      ChrisEdwards1 Hi, phildraper, thanks for sending across the alternative address. I have just gone ahead and resent my message for you on case CAS-121743-J3R6S5. Hope this helps and please let me know if you still don't receive anything.
      • July 21, 2020
      • is Tannor service and support working?
        phildraper Yes recvd thank you
        • 2
        • ·
        • July 22, 2020
  • LKC
    Newcomer - Level 1
    2020-07-20

    like to replace the spikes of Tannoy westminster Royal GR

    with TAOC CS-120 Casters with 8MM screw.

    Please confirm Westminstar royal GR come with 8MM spikes

    0 75
    • LKC
      ChrisEdwards1 Hi Wong Alex, I hope you are well. The spike size for the Westminster Royal GR is M12. Hope this helps.
      • July 21, 2020
  • BVDD
    Newcomer - Level 1
    2020-07-14
    Hello, I am in search of a 6" full range spare part loudspeaker to develop a new design of radio. There are so many models in the range that I prefer to get the right contact with the right person from Tannoy to discuss the possible options... Can you help me? Thanks, Bruno from Belgium
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  • LKC
    Newcomer - Level 1
    2020-07-14
    a customer returned 1 piece Tannoy Stirling GR to our shop due to tweeter is not working, SN is 8000 6400 140626 700360 , Can you send us a new tweeter for replacement under warranty ? then we return the faulty tweeter to you in Aug 2020.
    0 67
    • LKC
      RexBeckett I don't think that this is the best place for distributor warranty claims. You could try opening a Care ticket. At the top of this page, click Support -> Care -> Create a Care Ticket and select Type: Service Request. Make sure that you enter all required (*) data before clicking Submit. The Care team will respond by email.
      • July 14, 2020
  • Doggie
    Newcomer - Level 1
    2020-07-12
    I've blown one of the tweeters, is there any way I can get a replacement or is there an up grade I can get and replace both tweeters?
    0 119
    • Doggie
      RexBeckett I suggest that you open a Care ticket. At the top of this page, click Support -> Care -> Create a Care Ticket and select Type: Spare Parts. Make sure that you enter all required (*) data before clicking Submit. The Care team will respond by email.
      • July 13, 2020
  • Tazzmaniac
    Newcomer - Level 1
    2020-07-11
    Hi, I have a pair of Tannoy 607’s, one has a broken binding post and a missing locking cap. I’m looking for replacements, if someone could help that would be great.
    0 62
    • Tazzmaniac
      RexBeckett Try this: At the top of this page, click Support -> Care -> Create a Care Ticket and select Type: Spare Parts. Make sure that you enter all required (*) data before clicking Submit. The Care team will respond by email.
      • July 11, 2020
    • Tazzmaniac
      Tazzmaniac Thanks, I’ll give that a try.
      • July 11, 2020
  • mikeatbormann
    Newcomer - Level 1
    2020-07-10
    To whom it may concern, Where can I find standard professional documentation on Tannoy loudspeakers, specifically VX15HP. Looking for detailed drawings for cabinet rigging points, center of gravity, dimensions. It would be wonderful to get frequency plots. Appreciate any help.
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    0 170
    • mikeatbormann
      Goetz Hi,
      please go to https://www.tannoy.com/downloads.html and search for the product. You will find a detailed product information document there with all info.
      Cheers
      Goetz
      • July 13, 2020
      • Missing documentation
        mikeatbormann Hello Goetz, I'm sorry but the information I requested does not appear in a quick start guide.
        • July 13, 2020
      • Missing documentation
        Goetz Hello Mike, look for a file called "Product Information Document"!
        • July 14, 2020
      • Missing documentation
        mikeatbormann I'm sorry, Goetz, the information is not available. As I indicated, only a quick start guide is available.
        • July 14, 2020
      • Missing documentation
        Goetz That's weird – I had it and now I can't find it either. I'm on it...
        • July 21, 2020
    • mikeatbormann
      Goetz Hello Mike, I located some technical documentation for you to download:

      https://musictribe-my.sharepoint.com/:b:/p/goetzmueller_duerholt/Ef2zbaO7RxpAooKocrG4oSAB_nhRIf2nJT-Jl0Z8iQaAXA?e=UA5yRx

      Seem's that I previously mixed up some files. I hope that helps!
      Goetz
      • July 22, 2020
      • Missing documentation
        mikeatbormann Hello Goetz, that is perfect! Exactly what I needed! If that level of information was readily available and easy to locate on all of the Tannoy items, more of my United States integrators/contractors would be excited about spec'ing Tannoy professional products into installations. Thanks again, Goetz!
        • July 22, 2020
      • Missing documentation
        Goetz Thanks Mike, glad I could help. I'll definitely let the team know – maybe there's a way to include more documents into the downloads. Cheers!
        • July 22, 2020
  • Tannoy
    Newcomer - Level 1
    2020-07-10
    Take a look at the history of the Tannoy brand. We’ll be having a closer view of Tannoy's heritage: - Beginning and Early Years - The War - Post-War Innovations - Installations - Musicians - Present day Register to a session that fits your schedule below: Session 1: July 14, 2020 - 10:00 AM Europe/Berlin - http://b.link/HistoryOfTannoy1-1 Session 2: July 14, 2020 - 9:00 AM America/Los Angeles - http://b.link/HistoryOfTannoy1-2 If you have any questions, include them in your registration and we can answer them live. See you soon! #Tannoy #LIVEWebinar #History
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