Tannoy

Tannoy

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Tannoy

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  • thepresp
    Newcomer - Level 1
    2020-07-27
    Support tickets | HiFi Speakers

    I've raised a ticket for spare parts almost 3 weeks ago but I've not heard anything.

    are you having issues?

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    • 6 Replies
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    • thepresp
      ChrisEdwards1 Hi thepresp, I hope you are well. We are currently experiencing issues with our back-office systems, this has unfortunately caused some issues with response times. Our teams are working on resolving this issue but at this time all we can do is apologize and ask for your patience. Once all systems are back up we will endeavor to send out a response as soon as possible.
      • July 27, 2020
    • thepresp
      thepresp Thanks Chris. How are tour back office systems looking now? I’m hoping you’re back up and running otherwise someone needs sacking.
      • August 1, 2020
    • thepresp
      ChrisEdwards1 Hi thepresp, it appears most of our systems are now back online and the spares team have been able to start processing cases again, they do have a backlog so it may still be a few days before you receive a response, however, the will endeavor to reach out as soon as possible.
      • August 2, 2020
    • thepresp
      thepresp Hi Chis, I’m now getting extremely frustrated with the length of time this is taking. I’ve been a Loyal Tannoy customer for many years and have always received excellent customer service.
      • August 19, 2020
    • thepresp
      ChrisEdwards1 Hi thepresp, I'm sorry to hear you have not yet heard back. Could you share with me your case number and I will ask the team to take a look at this?
      • August 19, 2020
    • View later comments
  • mikrel
    Newcomer - Level 1
    2020-07-22
    Tannoy VLS-5 | Loudspeakers

    Dear ladies and gentlemen:

    Yesterday a Tannoy VLS-5 speaker fell on the floor and the top cover and also the bottom cover were broken. Where could I buy thats covers in Spain?

     

    Thanks!

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    • mikrel
      RexBeckett I suggest that you open a Care ticket. At the top of this page, click Support -> Care -> Create a Care Ticket and select Type: Service Request. Make sure that you enter all required (*) data before clicking Submit. The Care team will respond by email.
      • July 22, 2020
      • Tannoy VLS-5
        mikrel Thank you very much Rex Beckett !!
        • July 23, 2020
  • MHPParis
    Newcomer - Level 1
    2020-07-22
    Aftersale parts | High End Speakers

    Hi,

    We are selling and repairing speakers and loudspeakers for 40 years in Paris.

    I have a customer that would want to order a woofer for his tannoy reveal 802.

     

    Would it be possible to provide such parts?

     

    Thank you in advance.

     

    Kind regards,

     

    MHP Paris

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    • MHPParis
      ChrisEdwards1 I suggest that you open a Care ticket. At the top of this page, click Support -> Care -> Create a Care Ticket and select Type: Spare parts. Make sure that you enter all required (*) data before clicking Submit.
      • July 22, 2020
  • phildraper
    Newcomer - Level 1
    2020-07-20
    is Tannor service and support working? | HiFi Speakers

    I have a couple of cases open with support for a service request under warrenty but I do not appear to be getting any responses. As there does not seem to be any way to look at the activity on a case I was wondering it the system is working or not.

    Does anyone know if the Tannoy service is being maned?

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    • phildraper
      ChrisEdwards1 Hi phildraper, I hope you are well. Upon checking your cases I can see replies were sent on both CAS-121415-L3S5D9 & CAS-121743-J3R6S5. If you have not yet already done so I would recommend checking your spam or junk folders if the replies still cannot be found could you reply to the last email received or this post with an alternative email address and I will resend the last email sent.
      • July 21, 2020
      • is Tannor service and support working?
        phildraper Chris thanks for the reply. I did check junk but nothing. Can you resend to [email protected] and update this post when sent? Thank you!
        • July 21, 2020
    • phildraper
      ChrisEdwards1 Hi, phildraper, thanks for sending across the alternative address. I have just gone ahead and resent my message for you on case CAS-121743-J3R6S5. Hope this helps and please let me know if you still don't receive anything.
      • July 21, 2020
      • is Tannor service and support working?
        phildraper Yes recvd thank you
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        • July 22, 2020
  • LKC
    Newcomer - Level 1
    2020-07-20
    westminster royal GR | HiFi Speakers

    like to replace the spikes of Tannoy westminster Royal GR

    with TAOC CS-120 Casters with 8MM screw.

    Please confirm Westminstar royal GR come with 8MM spikes

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    • LKC
      ChrisEdwards1 Hi Wong Alex, I hope you are well. The spike size for the Westminster Royal GR is M12. Hope this helps.
      • July 21, 2020
  • BVDD
    Newcomer - Level 1
    2020-07-14
    In search for a 6" full range spare part loudspeaker to develop a new design of ... | Products
    Hello, I am in search of a 6" full range spare part loudspeaker to develop a new design of radio. There are so many models in the range that I prefer to get the right contact with the right person from Tannoy to discuss the possible options... Can you help me? Thanks, Bruno from Belgium
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  • LKC
    Newcomer - Level 1
    2020-07-14
    warranty claim | HiFi Speakers
    a customer returned 1 piece Tannoy Stirling GR to our shop due to tweeter is not working, SN is 8000 6400 140626 700360 , Can you send us a new tweeter for replacement under warranty ? then we return the faulty tweeter to you in Aug 2020.
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    • LKC
      RexBeckett I don't think that this is the best place for distributor warranty claims. You could try opening a Care ticket. At the top of this page, click Support -> Care -> Create a Care Ticket and select Type: Service Request. Make sure that you enter all required (*) data before clicking Submit. The Care team will respond by email.
      • July 14, 2020
  • Doggie
    Newcomer - Level 1
    2020-07-12
    Tannoy 633 tweeter | HiFi Speakers
    I've blown one of the tweeters, is there any way I can get a replacement or is there an up grade I can get and replace both tweeters?
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    • Doggie
      RexBeckett I suggest that you open a Care ticket. At the top of this page, click Support -> Care -> Create a Care Ticket and select Type: Spare Parts. Make sure that you enter all required (*) data before clicking Submit. The Care team will respond by email.
      • July 13, 2020
  • Tazzmaniac
    Newcomer - Level 1
    2020-07-11
    Broken binding post on Tannoy 607 | Products
    Hi, I have a pair of Tannoy 607’s, one has a broken binding post and a missing locking cap. I’m looking for replacements, if someone could help that would be great.
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    • Tazzmaniac
      RexBeckett Try this: At the top of this page, click Support -> Care -> Create a Care Ticket and select Type: Spare Parts. Make sure that you enter all required (*) data before clicking Submit. The Care team will respond by email.
      • July 11, 2020
    • Tazzmaniac
      Tazzmaniac Thanks, I’ll give that a try.
      • July 11, 2020
  • mikeatbormann
    Newcomer - Level 1
    2020-07-10
    Missing documentation | Point Source Speakers
    To whom it may concern, Where can I find standard professional documentation on Tannoy loudspeakers, specifically VX15HP. Looking for detailed drawings for cabinet rigging points, center of gravity, dimensions. It would be wonderful to get frequency plots. Appreciate any help.
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    • mikeatbormann
      Goetz Hi,
      please go to https://www.tannoy.com/downloads.html and search for the product. You will find a detailed product information document there with all info.
      Cheers
      Goetz
      • July 13, 2020
      • Missing documentation
        mikeatbormann Hello Goetz, I'm sorry but the information I requested does not appear in a quick start guide.
        • July 13, 2020
      • Missing documentation
        Goetz Hello Mike, look for a file called "Product Information Document"!
        • July 14, 2020
      • Missing documentation
        mikeatbormann I'm sorry, Goetz, the information is not available. As I indicated, only a quick start guide is available.
        • July 14, 2020
      • Missing documentation
        Goetz That's weird – I had it and now I can't find it either. I'm on it...
        • July 21, 2020
    • mikeatbormann
      Goetz Hello Mike, I located some technical documentation for you to download:

      https://musictribe-my.sharepoint.com/:b:/p/goetzmueller_duerholt/Ef2zbaO7RxpAooKocrG4oSAB_nhRIf2nJT-Jl0Z8iQaAXA?e=UA5yRx

      Seem's that I previously mixed up some files. I hope that helps!
      Goetz
      • July 22, 2020
      • Missing documentation
        mikeatbormann Hello Goetz, that is perfect! Exactly what I needed! If that level of information was readily available and easy to locate on all of the Tannoy items, more of my United States integrators/contractors would be excited about spec'ing Tannoy professional products into installations. Thanks again, Goetz!
        • July 22, 2020
      • Missing documentation
        Goetz Thanks Mike, glad I could help. I'll definitely let the team know – maybe there's a way to include more documents into the downloads. Cheers!
        • July 22, 2020
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