TC Electronic

TC Electronic

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TC Electronic

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127,534 posts
  • New
    PhiaPhia13
    Newcomer - Level 1
    2021-09-23

    Does anyone know where I  can d/load the correct driver for the TC Electronic Konnekt Desktop 6 firewire interface?

    im now using OS Catalina 10.15.7 in logic on a  Macbook pro

    Any suggestions appreciated.

     

    Steve

    read more...
    0 5
  • New
    ARSRepair22520
    Newcomer - Level 1
    2021-09-21

    Main board for Finalizer 96k needed + part number would be appreciated as well, thank you!

    0 3
    • ARSRepair22520
      Nigel67 Hi ARSRepair22520. Please submit a spares ticket and a colleague will get back to you with pricing and availability. This can be done by clicking on the support tab at the top of the page. A new window will open. Scroll down and click on the Spare Parts tab and submit a ticket. Many thanks
      • Tue at 10:17 PM
  • New
    InVitr0
    Newcomer - Level 1
    2021-09-20

    I've contacted them on 01.09.2021 for a spare part request and there is still no answer.

    Ticket N°: CAS-483764-D1X6P9

     

    Almost three weeks is quite sad.

    0 6
    • InVitr0
      KyleJohnson Hello, Kyle here with Music Tribe. I will follow up on your spare parts ticket.
      • Mon at 11:17 AM
    • InVitr0
      PhiaPhia13 Does anyone know how to speak to a person at TC Electronics or their reps? I need to get drives for older equipment like the Konnekt Desktop 6.
      • 12 hours ago
  • New
    AdamCatalyst
    Newcomer - Level 1
    2021-09-20

    I can only find outdated versions of the toneprint manual on the TC site. Furthermore, many of the toneprints have no notes whatsoever. Where do I get an up-to-date manual, and info on the toneprints?

    0 9
    • AdamCatalyst
      PedroRodrigues Hi AdamCatalyst ,please consider that all the latest resources for Toneprint including the Manual version 2.0 will be presnet by following the link below: https://www.tcelectronic.com/tcelectronic/product?modelCode=P0CLC Thank you
      • Mon at 1:00 AM
    • AdamCatalyst
      AdamCatalyst Thanks Pedro. I don’t see any links to info on the various toneprints there… does it exist? You mention the 2.0 manual, but the software is over 4.x now. Does no up-to-date manual exist?
      • Mon at 7:31 AM
      • TonePrint Manual and more
        PedroRodrigues if you follow the link I have provided above you will see the options present on the picture below including the 2.0 manual for the TONEPRINT
        • Mon at 7:35 AM
    • AdamCatalyst
      yazster88

      Thanks, Pedro. But the question still remains - Toneprint is now well into version 4.0 - the manual is 2.0. I've tried to use the 2.0 manual and it doesn't match up with what I see on my Toneprint 4.0 app. Hopefully a 4.0 manual will be produced and released at some time soon?

      • Wed at 7:30 PM
  • New
    DsMiddleton
    Newcomer - Level 1
    2021-09-19

    Anyone having this problem?

    It is occuring whenever I try to import my song template for mixing. there are about 5 instances of DVR250...but it just crashes instantly.

    IMac 2017, 64 gig ram...

    0 1
    • DsMiddleton
      PedroRodrigues Hi DsMiddleton, thank you for your post, please confirm that you have installed the 2.0.02 version present on the link below:
      https://www.tcelectronic.com/tcelectronic/product?modelCode=P0DCR
      You will also need the iLok License Manager to be installed on your computer, but you are not required to create an iLok account or activate any license as this will only be required if you have the Native version, so we can deposit the license.
      • Mon at 12:53 AM
  • New
    TouringBubble
    Regular Contributor - Level 3
    2021-09-19

    Hello. So, my setup, including the Plethora X5 connected in 4CM, hasn't changed in several months. Suddenly today I have no audio reaching my amp. Based on my testing, this is directly connected to use of the insert loop on the Plethora X5.

    The tuner on my board gets a signal, so I disconnected the FX return from the amp and I get signal from the board, pre Plethora.

    I then reconnect and test the tuner on the Plethora, which sees my signal. I reboot the Plethora and I get audio until the system boots. If I disconnect the expression pedal, I have audio for about 2 sec, then it fades out. Same with reconnecting. Since my Plethora interrupts the FX loop on the amp, this means my cables and connections are fine, and it's the Plethora itself killing the signal. The amp would be silent with the loop cables connected otherwise.

    I swapped to a different boad with a switchable FX loop an I have audio, until I engage the FX loop. Basically, any boards with the FX loop patched in have extremely low output. Effectively silent. I saw another user on the FB group with this same problem.

    Any ideas?

    read more...
    0 20
  • New
    vincemasuka
    Newcomer - Level 1
    2021-09-19

    Where can I find an explanation of all the parameters in the Toneprint editor for the Sentry?

    0 2
  • New
    Zoobiedood
    Contributor - Level 2
    2021-09-18

    Why can't I edit an artist Toneprint more than the 3 available parameters on the pedal itself? If I like the Steve Morse delay but want to add more modulation speed, I am out of luck? I have to start from an editable non-artist Toneprint and try to match it? Please let me know if I am missing something here. 

    read more...
    0 3
    • Zoobiedood
      PedroRodrigues Hi Zoobiedood, please consider that when you store the TonePrint in your Plethora and load it without the App, the pot meter positions on the board will set the parameters and NOT the value you set in the App at the time of saving unless you used the pots on the pedal to adjust the modifiers , so App and pedal are in sync at the time of saving.

      Please remember that you are not making a preset but customize the functions of the pedal including value ranges....

      With regards to delay time there are some strategies you can use when you want to have your delay TonePrint use a specific tempo in milliseconds:

      Please map delay time value to 12 o'clock (mid) position of the pot meter (mapping page) and consider setting curve point 2 + 4 to same value, so it is easy to dial in this specific tempo by roughly setting pot to 12 o'clock position.

      Once you stored your TonePrint on the board, set the pot meters on pedal to correct values in EDIT mode before switching board or editing other TonePrints slot and it will be auto-stored on the board.
      When the we are talking about Artist TonePrint unfortunately any editing parameters is very restrict and in some cases not available.
      • Sep 19
    • Zoobiedood
      Zoobiedood

      Thanks for the response, Pedro. What I was concerned with was the Artist Toneprints. While I have used multieffects for 30+ years, many include artist-based sounds. I have never seen a pedal where you didn't have access to edit them fully. It looks like the only thing we can do is to start with a default Toneprint and try to match it by ear to the Artist version, either doing it by memory or switching back and forth. This is highly inefficient. And there is no way to guess what dozens of parameters are.

      • Sep 19
  • New
    gilmourstrat
    Contributor - Level 3
    2021-09-17

    On all major Europe stores (Thomann, Musicstore...) I cannot find the G-System on their assortment anymore.

     

    Is it a temporary thing or TC is slowly phasing out the unit? 

     

    Many thanks!

    0 2
  • New
    kongo
    Newcomer - Level 1
    2021-09-17

    Hello,

    Can someone point me to the FAQ on how to get the Polytune out of boot mode? I tried to update the firmware, but it got stuck and now I can't unstick it. 

    I downloaded the "PolyTune_SWUPdater" and "setup" file, and followed all the instructions on the release notes page

    The issue seems to be that the SW Updater is designed to work in Windows XP, not Windows 10. I tried to run various compatability settings (like running the program in compatability mode for Win XP), but it doesn't let me run the SW Updater, so I can't update the firmware (and its now stuck in the boot mode).

    I read that you can run the SW Updater program from an old Windows XP computer and get it to work, but I really don't have any of those around, or know anyone who does.

    Can someone please help?

    read more...
    0 3
    • kongo
      NicJonesMT Hi Kongo.
      Could you please click Support at the top of the page, and submit a technical support ticket. From there we can then advise you further.
      • Sep 17
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