TC Electronic

TC Electronic

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TC Electronic

260,837 members
139,476 posts
  • New
    CMPUNCH
    Newcomer - Level 1
    2021-12-04

    Hi MUSIC Tribe and tc electronic

     

    My name is Yoshiro Kuzumaki, I am recording and mastering engineer,

    Living in Tokyo,Japan.

     

    I bought Finalizer Plus and M3000, they always helped me when I was young.

    They were really nice gear.

     

    Now I purchased TC Studio Elite Collection last weekend.

    But there is no action to my e-mail address.

     

    Please help me to download plug-ins and authorize it ASAP.

    Of course I want to use them.

     

    iLok ID : CMPUNCH

     

    ---

    Yoshiro Kuzumaki

    read more...
    0 17
  • New
    djnewtone
    Newcomer - Level 1
    2021-12-03

    Transaction code: 0HH22433P33667505

    Invoice: 1522683

     

    Please check asap and send me the activation code to my email address.

    0 10
    • djnewtone
      PedroRodrigues Hi djnewtone, thank you for your post, to be possible to proceed with your request we will require your PAYPAL Payment confirmation and your ILOK USERNAME. Thank you
      • Sat at 12:54 AM
  • New
    Rutger
    Newcomer - Level 1
    2021-12-03

    I recently got a Brainwaves. I'm starting to scratch the surface of the posibilties of the toneprint editor and I'm starting to fall in love the pedal.
    Only downside I have encountered so far is the drop in volume with the pedal switched on.
    I've read about this issue on several boards, but can't find anything about it on the tribes.
    Is this some 'special feature' of the pedal wich might disapear with a firmware-update in the near future or is there a setting in the toneprint-editor I am missing to make up for this?

    read more...
    0 3
    • Rutger
      Nigel67 Hi Rutger. Please can you submit a Technical Support ticket. If it is a software issue, then the Tech Team will be able to investigate further and feedback to the software team if necessary. This can be done by clicking on the support tab at the top of the page. A new window will open. Scroll down and click on the Technical Support tab and submit a ticket. Many thanks
      • 1 hour ago
  • New
    klem94
    Newcomer - Level 1
    2021-12-03

    Hi,

    I have not received my activation code. 

    I need it urgently for a live theater production. 
    I see that many people are in the same case as me. 

    I contacted the support team- no answer. I complained on Twitter, the community manager  came back to me, but still, no contact from the support team. 

    What are you doing ? This is highly unprofessional. But hey, I could have guessed it. Messed up activation system, and messed up support system, what a great combo. I will never buy TC products online. 

    Also, if I don't get my activation code by tomorrow, I will contest/cancel the PayPal payment, and will signal this scam behavior to the French customs and fraud protection service. 

    Please, everyone who bought products and haven't received any code:

    cancell your PayPal payment, if you didn't received your product activation code. 

    We won't get scammed. 

    read more...
    1 35
    • klem94
      PedroRodrigues Hi klem94 thank you for your post, can you please provide me your PAYPAL purchase confirmation and your ILOK USERNAME so I can check what happened. Thank you
      • Thu at 11:48 PM
  • New
    Beep2458
    Newcomer - Level 1
    2021-12-02

    Hi,

    last week I bought 4 licences of VSS3... And I did not recieved any licence and any invoice.

    Pleas can U solve It..?

    asasp... pleas

     

    Lukas


    View Attachment
    read more...
    0 14
    • Beep2458
      Josicx Same for me. Waiting since 4 days.
      • Thu at 8:49 AM
      • VSS3 - no licence ricieved...!
        PedroRodrigues Hi Josicx thank you for your post, can you please provide me your PAYPAL purchase confirmation and your ILOK USERNAME so I can check what happened. Thank you
        • Thu at 11:48 PM
    • Beep2458
      mixok Same for me.
      • Thu at 1:42 PM
      • VSS3 - no licence ricieved...!
        PedroRodrigues Hi mixok thank you for your post, can you please provide me your PAYPAL purchase confirmation and your ILOK USERNAME so I can check what happened. Thank you
        • Thu at 11:49 PM
    • Beep2458
      klem94 Same here with VSS4. Pre Sales contacted, no answer yet. I Twitted something about it, the community manager came back to me, but still no mail from support team.

      This is so messed up.
      • Thu at 10:51 PM
      • VSS3 - no licence ricieved...!
        PedroRodrigues Hi klem94 please supply the requested information stated so I can see what happen, I'm sorry for this situation
        • Thu at 11:51 PM
    • Beep2458
      PedroRodrigues Hi Beep2458 thank you for your post, can you please provide me your ILOK USERNAME so I can check what happened. Thank you
      • Fri at 12:13 AM
  • New
    michaelkroeger1991
    Newcomer - Level 1
    2021-12-02

    I have to join the line of people not receiving activation codes. Bought on Nov 29, opened support case CAS-505917-Y4K5Y9, nothing happens. Days later. Crickets chirping.

    No replys, this site is loading so slowly, this all shows how less MT cares about their custumers.
    What a shame this happened to TC, a company that was known for their highest quality products.

    Sincerly,
    Michael Kröger

    read more...
    2 11
    • michaelkroeger1991
      PedroRodrigues Hi michaelkroeger1991 thank you for your post, can you please provide me your PAYPAL purchase confirmation and your ILOK USERNAME so I can check what happened. Thank you
      • Thu at 11:51 PM
      • No activation codes
        michaelkroeger1991 Thank you Pedro for catching up! I sent you a dm.
        • 1
        • ·
        • Fri at 12:02 AM
  • New
    kiddz3
    Newcomer - Level 1
    2021-12-02

    Hello to all,

     

    My Voicelive 3 was once functioning but for some reason now I do not get output.  All cables are verified functioning and hooked up per the manual on dual mono. Also have input on the level meters but no output to the mixing board. I tried a factory reset but no luck. 

     

    Thanks for your feedback! 

    read more...
    0 13
    • kiddz3
      Nigel67 Hi kiddz3. If you have done a factory reset without success, then the unit is probably faulty and in need of repair. I would advise submitting a ticket to the Technical Team who may be able to advise further and also help with getting your unit repaired. This can be done by clicking on the support tab at the top of the page. A new window will open. Scroll down and click on the Technical Support tab and submit a ticket. Many thanks
      • 1 hour ago
  • New
    VitaliiRozynko
    Newcomer - Level 1
    2021-12-02

    On November 27, I paid for 4 Mastering HD bundles by PayPal. The money was sent from my account, however, I still have not received activation codes for registering plugins. On November 29, I already contacted support with this problem (Case No: CAS-506033-T4Y6X3), but I still haven't received anything except an auto reply. Today I made a request to tech support agaшn(Case No: CAS-507001-V2Q3C7). I really hope for a quick solution to my problem. PayPal transaction ID is 0SA45753E86008705 and I attach a screen shot confirming the payment. iLok ID is: prpllr1

    read more...
    2 10
    • VitaliiRozynko
      klem94 Same here with VSS4. What are you doing tc electronics ?!?!?
      • Thu at 10:52 PM
      • Activation codes have not been received
        PedroRodrigues Hi klem94, I completely understand your situation but please supply the information I requested above so I can help on this matter. Thank you
        • Thu at 11:53 PM
    • VitaliiRozynko
      PedroRodrigues Hi VitaliiRozynko thank you for your post, I will check what happend and reply via the case enumber you have posted
      • Thu at 11:52 PM
    • VitaliiRozynko
      VitaliiRozynko

      The problem is solved, the codes are received. Many thanks!

      • Fri at 1:12 AM
  • New
    MichaelMeche
    Contributor - Level 2
    2021-12-02

    Where do we post to ask for additional effects. An Eq and overdrive would be really nice and really make the X5 special

    0 6
    • MichaelMeche
      Nigel67 Hi MichaelMeche. For product enhancement requests, please contact the Technical Team and they will raise your request with the Design Team. They can be contacted by by clicking on the support tab at the top of the page. A new window will open. Scroll down and click on the Technical Support tab and submit a ticket. Many thanks
      • 1 hour ago
  • New
    ricardomendez
    Newcomer - Level 1
    2021-12-02

    I've already lost hope of communicating with you, and I'm not completely checking my mail for a response from those support. Silence and silence are everywhere. I'm still waiting for the activation code. Bought it on November 29th. Help me, please. I'm already desperate.

    read more...
    1 17
    • ricardomendez
      PedroRodrigues Hi ricardomendez, thank you for your post, can you please provide me with your ILOK USERNAME so I can see what happen on this matter. Thank you
      • Thu at 11:55 PM
    • ricardomendez
      ricardomendez My PayPal : [email protected]
      • Fri at 12:50 AM
    • ricardomendez
      ricardomendez My ilok: vladislav_music
      • Fri at 12:51 AM
      • No activation code
        PedroRodrigues Hi ricardomendez, thank you for your reply ,please Log in your ILOK Account and activate your Licence
        • 1
        • ·
        • Fri at 12:53 AM
      • No activation code
        agardt How can it be that some people directly get help when others like me have opened a case 5 days ago and also wrote the issue in the forum several days ago - and nothing, absolutely nothing, happens? I can understand that you are working hard to get things sorted and i am waiting patiently, but this is really annoying!
        You are not really handling the cases, do you?
        • 1
        • ·
        • Fri at 2:15 AM
      • No activation code
        Josicx Same here
        • 1
        • ·
        • Fri at 3:01 AM
    • ricardomendez
      ricardomendez

      yes I saw!) thank you very much Pedro!) Ran to download plugins

      • Fri at 1:07 AM
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