TC Electronic

TC Electronic

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TC Electronic

224,007 members
98,264 posts
  • New
    nterelle
    Newcomer - Level 1
    2021-04-13

    Just bought a Flashback 2 mini and cannot get the various subdivisions in the drop-down menu to work when starting from a 2290-based template. The subdivisions work perfectly when starting from a tape/analog template, however. I have disabled the mash functionality and am able to successfully have working tap divisions with an analog-based patch, but I'd like to have my FB2 mini patch not "pitch bend" when I'm tapping in a new delay time. Seems like a bug in the software. Any help would be greatly appreciated.

    read more...
    0 2
    • nterelle
      nterelle Also, I have tried using the editor on a Mac as well as on a PC running Windows 10 and have the same issue on both operating systems. I will test using the editor on an Android device as soon as I can get my hands on an OTG USB adapter.
      • Tue at 12:01 PM
    • nterelle
      NicJonesMT Hi Ntrelle. Could you please submit a tech support ticket and from there we can trouble shoot this and report to the development team if required.
      • 8 hours ago
  • New
    skategeezer
    Newcomer - Level 1
    2021-04-13

    I just downloaded the new app for Windows 10 and when I click the check for new tone prints button the app locks up during the update process.

    Windows task manager shows the app as not responding.

    This is in the event viewer.

     

    The program TonePrint_64bit_4.4.18_4abab17.exe version 4.2.0.0 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Security and Maintenance control panel.
    Process ID: 34a8
    Start Time: 01d7301d4c9a7c88
    Termination Time: 14
    Application Path: C:\ToneprintApp_Windows64bit\TonePrint_64bit_4.4.18_4abab17.exe
    Report Id: 27d37bbc-9697-4721-8f95-5cd0e04bc33b
    Faulting package full name:
    Faulting package-relative application ID:
    Hang type: Unknown

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    0 5
    • skategeezer
      WilliamR Hello, I would try deleting the app and redownloading a fresh one and see if you get the same behavior. The download you have may have just got corrupted.
      • Tue at 5:51 PM
  • New
    Schieko
    Newcomer - Level 1
    2021-04-13

    Hi,

    I'm using the flashback 2 delay padel. With the time print editor I wanted to create my own sound and more important the right delay tempo for three different songs. 
    Everything looks good until I want to save the created sound. The delay time is always going back to the original tempo. 
    any ideas how I can also save the tempo?

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    0 2
    • Schieko
      NicJonesMT Hi Schieko. Make sure you dont have this mapped to one of the encoders on the FB. If you have it will always revert to the position of the Pot.
      If you are still having issues then please submit a tech support ticket above and we can try and advise you further.
      • 8 hours ago
  • New
    CarolinaJones
    Newcomer - Level 1
    2021-04-13

    Hello ..

    So somehow today, I manged to trash my Finalizer 96K (V 3.5). I think it was by accidentily removing the SRAM Card while it was live .. Boo!!!

    Can someone please tell me if the appropriate software is available to download, so I can restore it to normal - I have an old laptop with PCMCIA and a 512K SRAM card.

    Thank-you, thank-you - Any help would be appreciated!

    Carolina :-)

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    0 2
    • CarolinaJones
      PedroRodrigues Hi CarolinaJones please consider that to be able to assist you on this matter please follow the link below : https://wsi.li/dl/SGZqPMjRd3aGaShwz/ Thank you
      • 12 hours ago
      • Finalizer 96K lost its software/firmware
        CarolinaJones That's wonderful! - Thank-you! :-)
        • 8 hours ago
    • CarolinaJones
      CarolinaJones

      I guess I'm still struggling - I have dug out my old Sony Laptop, put the SRAM card in the PCMCIA and installed the Generic, Windows driver. A drive letter of F: pops up but the file system is shown as raw .. Please tell me how to get the WIZ file to the SRAM Card ... I'm completely useless at this! :-(

      • 8 hours ago
    • CarolinaJones
      CarolinaJones
      • 8 hours ago
    • CarolinaJones
      CarolinaJones UPDATE: Using an evaluation version of CardWare, I have successfully erased the card and dumped the data from the WIZ file to the raw SRAM .. I'm guessing this is good .. :-) Bad news, my Finalizer says,, "Option: Start" and "Press ENTER to select" .. I can't see an Enter, only the OK button .. I'm struggling - Maybe it's just dead ... Boo! ... Any other advice so, so appreciated! Thanks!
      • 5 hours ago
  • New
    Dgiese23
    Newcomer - Level 1
    2021-04-13

    I bought an x4 used on reverb but in near mint condition. Original power supply box stickers everything. When i plug it in all the lights are orange which i hear means there is an issue with the memory card or maybe some other software malfunction. What can be done to fix this?

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    0 9
  • New
    guidozu
    Newcomer - Level 1
    2021-04-12

    I can't seem to be able to upload toneprints to my TC electronic triple delay pedal.

    Is there a way to upload a different toneprint for every engine in every TP slot?

    For Ex.

    TP SLOT 1: Engine 1= Reverse, Engine 2= Ping Pong, Engine 3= Slapback

    and so on for the 4 slots?

    Also, The Toneprint Editor for Triple Delay doesn't have Delay Subtypes like for tha FLashback x 4... so it's not possible to create your own Tonetprints with the desired delay. Is it just my pedal or is everyone having  the same issue?

    read more...
    0 2
    • guidozu
      PedroRodrigues Hi guidozu please consider that to transfer a TONEPRINT to your pedals you must perform the following steps:
      Launch the TonePrint app on your smartphone.
      Find the TonePrint you want to use. You can browse TonePrints by Artist or Product (i.e., pedal type). You will also find Featured TonePrints.
      Plug your guitar or bass into your TonePrint pedal.
      Turn your TonePrint pedal on.
      Turn up the volume on your instrument and set the pickup selector to one pickup.
      Hold the speaker of your smartphone next to the chosen pickup and touch “Beam to pedal

      Please use the Delay selector switch to select one of the three Delay Engines.
      When you have selected a Delay Engine, you can use the controls to configure this Delay Engine:
      ► Delay type selector
      ► TIME knob
      ► REPEATS knob
      ► MIX knob
      ► SUBDIV knob
      Use the Serial/Parallel switch to choose the signal path for the three Delay Engines.
      Serial setting (top) The input signal is fed into Delay Engine 1.
      The signal from Delay Engine 1 is fed into Delay Engine 2.
      The signal from Delay Engine 2 is fed into Delay Engine 3.
      The signal from Delay Engine 3 is sent to the outputs.
      When you have changed the settings for one of the three Delay Engines, you may want to store your settings as a preset.
      You can store the settings for each Delay Engine individually using its footswitch.
      To store the setting for a Delay Engine (1, 2 or 3), press and hold its footswitch for circa two seconds.
      The footswitch LED will blink green to confirm that the preset has been stored. Storing will mute the delay output for about one second.
      Parallel setting (bottom) The input signal is fed to the inputs of the three Delay Engines. The signals from the outputs of the three Delay Engines is mixed and sent to the outputs.
      Please note that changing the routing of the three Delay Engines can lead to dramatic results.
      This is especially true if you are using unusual Mix knob settings.
      A preset includes all settings of the delay module, including the currently used TonePrint, if the Delay type selector is set to one of the four TonePrint slots.
      If you have attached an external expression pedal, the parameters assigned to this expression pedal are stored as part of the preset as well.
      The slots “1”, “2”, “3” and “4” of the Delay Type Selector are “placeholders” for TonePrints.
      You can load one TonePrint into each of these slots, giving you access to four additional TonePrints.
      When you choose a delay type, the chosen delay type will “pick up” the current positions of the delay control knobs such as Delay Time.
      • 11 hours ago
  • New
    zander1973
    Newcomer - Level 1
    2021-04-12

    I need to replace the removable "chip" inside the Nova System, where can I obtain a new chip. The one in the unit must have burned out, as is it has a mark on it and was hot to the touch. The unit is stuck and wont function. The "factory default" light is permenatly on and when I try any of the reset techniques nothing works. 

     

    Thank you

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    0 4
    • zander1973
      Nigel67 Hi zander1973. Please contact our Spares Team and they should be able to help you. This can be done by clicking on the support tab at the top of the page. A new window will open. Scroll down and click on the Spare Parts tab and submit a ticket. A colleague will then get back to you with availability and pricing.
      • Apr 11
  • New
    EdPolo
    Newcomer - Level 1
    2021-04-11

    Hi,

     

    I'm looking to get BG250-208 combo and RS112 cabinet to compliment my amp. However, they are not in stock at any retailer on Canada. Same thing with major USA web stores. However, none of them can confirm their ETA. TCE logistic people, do you have better idea when these are going to be shipped to North America? 

     

    Thanks,

    Ed

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    0 4
    • EdPolo
      Dale_M Hi Ed, it may be best to send s support ticket in from the tab above and use the PreSales dropdown, as the PreSales team are not on community we can pass this over to them to advise you. I hope this helps.
      • Mon at 11:41 PM
  • New
    Tremodillo
    Newcomer - Level 1
    2021-04-10

    Hi all; 

    I now use the old TC vintage tremolo and have been using it for years. 

    I really love the sound of it ! sounds like and old fender amp and very natural and organic in the sound. 

    I would really like the Tap tempo option as is found in the TC Pipeline. 

    Does anyone know if these two pedals are comparable/similar ? 

    I was thinking to change the vintage trem for the pipeline

    I am not sure I can try out the Pipeline before bying, otherwise I would do that. 

    Kind reg. 

    read more...
    0 1
  • New
    donzellireynolds0904
    Newcomer - Level 1
    2021-04-10

    How can I initiate a refund for an erroneous duplicate purchase of the Native Bundle?

    0 2
    • donzellireynolds0904
      Nigel67 Hi. I will send you an e-mail as I need to get various details from you.
      • Mon at 12:51 AM
      • Initiate Refund for Erroneous Duplicate Purchase
        Nigel67 E-mail sent. Please also check your Spam and junk folders.
        • Mon at 1:13 AM
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