TC Electronic

TC Electronic

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TC Electronic

229,704 members
104,795 posts
  • New
    dblock1
    Newcomer - Level 1
    2021-05-18

    Problem is all the "Type of ticket" drop down choices (except pre-sale which this isn't) require model or serial numbers in order to submit it. Also I don't see a place to enter what my problem is. Can somebody please tell me what category will allow me to submit a ticket for not receiving my Activation Code for the Finalizer software that I purchsed. It was not in my spam folder.

    .

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    0 1
  • New
    jeromerenard
    Newcomer - Level 1
    2021-05-18

    Hi, 

    I just bought the MD4HD native, but I haven't received any licence or code to register the product. 

     

    Checked my email and spam folder, but nothing ...

     

    Any help please?

     

    Tahnk you

    Jerome R

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    0 2
  • New
    dblock1
    Newcomer - Level 1
    2021-05-18

    Purchased yesterday but I've been going in circles trying to find out exactly who to contact.

    Would appreciate some help.

    0 4
    • dblock1
      WilliamR Hello, William from musictribe here. Can you please check your spam/junk email folder, as sometimes the Activation Code email will be routed to here.
      • 3 hours ago
      • Exactly who do I contact for not receiving Finalizer software code?
        dblock1 Thanks for responding William. Yes, I'm well aware of the spam folder possibility so have been checking that folder as well as my inbox since yesterday. Can you tell me what steps to take to get my code please?
        • 3 hours ago
  • New
    Markdb
    Newcomer - Level 1
    2021-05-18

    I am based in Ireland and I have 5 berhinger synths. 

    My plug board is getting very stacked and messy 
    I got the europeon plug heads with my synths with a uk adapter 

    The one I have is this = https://www.thomann.de/ie/tc_electronic_powerplug_12.htm

    I need the uk head for these plugs Like its sold here https://www.gear4music.ie/Guitar-and-Bass/TC-Electronic-PowerPlug-12-Power-Supply/

    Can you buys these seperatly can anyone advise me on this. 

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    0 11
    • Markdb
      Dale_M Hi there yes, "sliders" are available, please contact our Spares department by going to the Support tab above and selecting Spares.
      • 8 hours ago
  • New
    cyacoub
    Newcomer - Level 1
    2021-05-18

    Where can I find the midi implementation for the X5 so I can program my midi controller to switch presets etc?

    0 4
    • cyacoub
    • cyacoub
      WilliamR Hello, current midi mapping can be found in the settings of the Plethora unit itself under Global and midi.

      Pedalboard select  MIDI PC:0→Board: 1 ~ MIDI PC:126→Board: 127



      Board  CC 94 

      Scroll  Down 64-127 ↓



      Board CC95 

      Scroll Up 64-127 ↑



      Pedal 1 ON/OFF  CC102

      0-63 → OFF

      64-127→ ON



      Pedal 2 ON/OFF CC103

      0-63 → OFF

      64-127→ ON



      Pedal 3 CC104

      0-63 → OFF

      64-127→ ON



      Pedal 4 CC 105 

      0-63 → OFF

      64-127→ ON



      Pedal 5 CC 106

      0-63 → OFF

      64-127→ ON



      Hot knob 1 CC 107

      0-127 0-100%



      Hot Knob 2 CC108

      0-127 0-100%



      Hot Knob 3 CC 109

      0-127 0-100%



      LOOPER RECORD CC110

      0-24 → Pedal 1

      25-50 → Pedal 2

      51-76 → Pedal 3

      77-102 → Pedal 4

      103-127 → Pedal 5



      LOOPER PLAY CC 111

      0-24 → Pedal 1

      25-50 → Pedal 2

      51-76 → Pedal 3

      77-102 → Pedal 4

      103-127 → Pedal 5



      LOOPER CLEAR CC 112

      0-24 → Pedal 1

      25-50 → Pedal 2

      51-76 → Pedal 3

      77-102 → Pedal 4

      103-127 → Pedal 5



      LOOPER PAUSE CC 113

      0-24 → Pedal 1

      25-50 → Pedal 2

      51-76 → Pedal 3

      77-102 → Pedal 4

      103-127 → Pedal 5
      • 6 hours ago
  • New
    Irkus
    Newcomer - Level 1
    2021-05-16

    I bought the MD3 NATIVE plugin through the tc electronics website and I still haven't received a code number from tc electronics to activate it.

    I need to start working as soon as possible and without this plugin (MD3 NATIVE), there are projects that I cannot finish. 
    I have the receipt of the purchase, what email can I send it to?
    Thanks

    Irkus
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    0 4
    • Irkus
      KyleJohnson Hello, Kyle here with Music Tribe. Please submit a technical support ticket through the support link at the top of the page.
      • May 16
  • New
    NigelSilver
    Newcomer - Level 1
    2021-05-16

    Hi,

    Last Friday I purchased the TC Electronics 6000 Native Bundle and I have not received any email or activation code, and I have submitted a request via technical support. Can you please action my request as I have urgent projects to finish. 

    Thanks very much for you help!

    Cheers,

    Nigel

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    0 7
    • NigelSilver
      ChrisEdwards1 Hi NigelSilver, I have this morning picked up your case and will be sending out a response shortly. Please keep an eye on your spam/junk folders as occasionally our responses may route to these locations.
      • May 15
      • I have not received the activation code for TC Electronic 6000 Native Bundle
        NigelSilver Hi Christopher, You said you were going to send me a response shortly. I don't know if you have responded but I have not received a response from you. I have checked my junk mail. Thanks.
        • May 16
      • I have not received the activation code for TC Electronic 6000 Native Bundle
        ChrisEdwards1 Hi Nigel, I have followed up on your case this morning just confirming your License has now been deposited to your iLok account.

        Please login to your iLok License Manager account, Right click on the license and select the location you would like to activate it to (Physical iLok or your Machine).

        I hope this helps.
        • Mon at 12:09 AM
  • New
    ChristianMonhei
    Newcomer - Level 1
    2021-05-15

    Hello, I have my Ditto + for a month now and I love it.

    I use it with my trumpet, so not a usual use of it but it is perfect for me. I have been using a lot of loopers ( 2 tracks, 3 tracks, serial, parallel,..) and I returned to the one track looper.

    My wishlist for the Ditto + is :

    - A momentary display of the overall volume when you change it, that way you turn the volume down and delete the loop wtihout hearing the start and put the volume back at it's original state (actually I have a Polytune 2 micro after the looper so I can mute the signal during deleting)

    - Grabbing the value of the back level and then adjusting it otherwise I have big jumps in level when changing the value.

    - The possibility of recording immediately when you start a backing track (I work most of the time with 8 bars backing tracks and I have to wait a first pass of the loop before I can record on the first beat of the first bar).

    - Maybe storing the overall volume of a preset in memory.

    - For the hardware, I prefer more friction on the knob.

    - Changing the recording mode from rec/play/dub to rec/dub/play

    I have a lot of TC Electronic pedals and I love the design of the minipedals, I love the knobs.

    I used loopers with midi in connection for syncing with drum machines, because I launch 8 and sometimes 16 bars I'm very surprised by the stability of the tempo of the Ditto +.

    And of coarse, I dream of a Ditto X2+, but I think I'm not the only one. A two button 1 track looper with all the features of the

    Ditto + would the Rolls Royce of the 1 track loopers.

    Thank you for your work.

    Greetings from Belgium

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    0 5
    • ChristianMonhei
      Dale_M Many thanks, we cannot guarantee their implementation but your comments will be passed over to the design team.
      • May 16
  • New
    logp
    Newcomer - Level 2
    2021-05-14

    Hi guys,

    How can I remove toneprints from my Plethora X5?

    Will the new distortion pedal be awayable to X5?

    Bet regards
    Peter

    0 11
    • logp
      WilliamR Hello, William from musictribe here. When it comes to PLETHORA X5, please consider that each pedal “effect” in Plethora comes pre-loaded from the factory with all of the default TONE PRINT that the standalone stomp-boxes have. These “default TONERPINTS” will be displayed above the line on the TonePrint list when in edit mode and cannot be edited or removed from Plethora. Below the line, there is an editable list of TONEPRINTS which you can curate yourself with help from the TonePrint app. You can press and hold the TonePrint knob on a highlighter TonePrint to delete from the list.
      • Mon at 5:33 PM
      • Regarding Plethora X5 Toneprints
        WilliamR At the moment there aren't distortion pedals in the plethora x5.
        • Mon at 5:34 PM
      • Regarding Plethora X5 Toneprints
        nadampski Very helpful - I was wondering the same thing! Is there a single manual anywhere that includes all of this sort of info?
        • 11 hours ago
    • logp
      logp

      Thanks for your great help WilliamR :-) It was exactly some of the toneprints below the line that I wanted to delete.

      • 2 hours ago
  • New
    Lo1234
    Newcomer - Level 1
    2021-05-13

    How can I get a demo version? On the page https://www.tcelectronic.com/product.html?modelCode=P0E58   I click the button "get demo version", I am redirected to the page where I need to enter iLok User ID. I enter. After a window appears "Sorry, a 14 day demo version of BRICKWALL HD NATIVE has already been requested for this iLok User ID and therefore cannot be requested again." Yes, I'm re-entering iLok User ID because that's the only thing a plugin download site is suggesting to me. Further, the site does not offer me a download link. My iLok User ID is registered. What's next? Where can I download the plugin installer?

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    0 3
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