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  • New
    VitaliiRozynko
    Newcomer - Level 1
    2021-12-02
    Activation codes have not been received | Software Licenses

    On November 27, I paid for 4 Mastering HD bundles by PayPal. The money was sent from my account, however, I still have not received activation codes for registering plugins. On November 29, I already contacted support with this problem (Case No: CAS-506033-T4Y6X3), but I still haven't received anything except an auto reply. Today I made a request to tech support agaшn(Case No: CAS-507001-V2Q3C7). I really hope for a quick solution to my problem. PayPal transaction ID is 0SA45753E86008705 and I attach a screen shot confirming the payment. iLok ID is: prpllr1

    read more...
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    • 3 Replies
      Oldest
    • VitaliiRozynko
      klem94 Same here with VSS4. What are you doing tc electronics ?!?!?
      • Dec 2
      • Activation codes have not been received
        PedroRodrigues Hi klem94, I completely understand your situation but please supply the information I requested above so I can help on this matter. Thank you
        • Dec 2
    • VitaliiRozynko
      PedroRodrigues Hi VitaliiRozynko thank you for your post, I will check what happend and reply via the case enumber you have posted
      • Dec 2
    • VitaliiRozynko
      VitaliiRozynko

      The problem is solved, the codes are received. Many thanks!
      • Dec 3
  • New
    MichaelMeche
    Contributor - Level 2
    2021-12-02
    Plethora X5 | Multi-Effects Processors

    Where do we post to ask for additional effects. An Eq and overdrive would be really nice and really make the X5 special

    0 9
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    • 1 Replies
      Oldest
    • MichaelMeche
      Nigel67 Hi MichaelMeche. For product enhancement requests, please contact the Technical Team and they will raise your request with the Design Team. They can be contacted by by clicking on the support tab at the top of the page. A new window will open. Scroll down and click on the Technical Support tab and submit a ticket. Many thanks
      • Dec 4
  • New
    ricardomendez
    Newcomer - Level 1
    2021-12-02
    No activation code | Software Licenses

    I've already lost hope of communicating with you, and I'm not completely checking my mail for a response from those support. Silence and silence are everywhere. I'm still waiting for the activation code. Bought it on November 29th. Help me, please. I'm already desperate.

    read more...
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    • 4 Replies
      Oldest
    • ricardomendez
      PedroRodrigues Hi ricardomendez, thank you for your post, can you please provide me with your ILOK USERNAME so I can see what happen on this matter. Thank you
      • Dec 2
    • ricardomendez
      ricardomendez My PayPal : [email protected]
      • Dec 3
    • ricardomendez
      ricardomendez My ilok: vladislav_music
      • Dec 3
      • No activation code
        PedroRodrigues Hi ricardomendez, thank you for your reply ,please Log in your ILOK Account and activate your Licence
        • 1
        • ·
        • Dec 3
      • No activation code
        agardt How can it be that some people directly get help when others like me have opened a case 5 days ago and also wrote the issue in the forum several days ago - and nothing, absolutely nothing, happens? I can understand that you are working hard to get things sorted and i am waiting patiently, but this is really annoying!
        You are not really handling the cases, do you?
        • 1
        • ·
        • Dec 3
      • No activation code
        Josicx Same here
        • 1
        • ·
        • Dec 3
    • ricardomendez
      ricardomendez

      yes I saw!) thank you very much Pedro!) Ran to download plugins
      • Dec 3
  • New
    wood381
    Newcomer - Level 1
    2021-12-02
    I'm waiting for the activation code. | Software Licenses

    Hello,

    I purchased the product 5 days ago.

    I have contacted support 4 days ago and 3 days ago, but it doesn't seem to be checked yet.

    Looking at this forum, I thought there would be no reply, even if I just waited.

    What is going on?

    Please hurry up and do the best you can, because your product is great.

    Best regards,

    read more...
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    • 2 Replies
      Oldest
    • wood381
      PedroRodrigues Hi wood381 thank you for your post, can you please provide me your PAYPAL purchase confirmation and your ILOK USERNAME so I can check what happened. Thank you
      • Dec 2
    • wood381
      wood381 Hi Pedro.
      I replied directly to you.
      Thank you.
      • Dec 3
  • New
    Electronic77
    Newcomer - Level 1
    2021-12-02
    I am waiting for my License! VSS3 Native. The Bill is paid but I haven't receive... | Delays / Reverbs

    I am waiting for my License! VSS3 Native! The Bill is paid but I haven't receive Serial! PLEASE HELP NOW!

    This is the 3rd time writing to you! I need answer!

     

    Bill Number:

    1522711

    Sie haben an MUSIC Tribe Commercial NV Inc. gezahlt

    Danke, dass Sie PayPal nutzen.

    Details Ihres Einkaufs

    Ihr Transaktionscode:

    46104716N9590031T

    Kaufdatum:

    30. November 2021

    Zahlung an:

    MUSIC Tribe Commercial NV Inc.

    [email protected]

    read more...
    1 8
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    • 2 Replies
      Oldest
    • Electronic77
      Josicx Der Support ist echt ne reinste Vollkatastrophe. Warte seit 4 Tagen auf meine Lizenz. Wahrscheinlich sind deren Server irgendwie überlastet? Frechheit dann nichtmal ein Statement oder irgendwas zu schreiben. ??
      • Dec 2
    • Electronic77
      PedroRodrigues Hi Electronic77 thank you for your post, can you please provide me your PAYPAL purchase confirmation and your ILOK USERNAME so I can check what happened. Thank you
      • Dec 2
  • New
    JGRSOUND
    Newcomer - Level 1
    2021-12-02
    NO ACTIVATION CARD RECEIVED - TC VSS4 NATIVE UPGRADE FROM VSS3 NATIVE | Audio and Effects Plug-Ins

    Hi Music Tribe Members!

    At Nov 27th 2021 I brought an TC VSS4 Native (Upgrade from VSS3 native) via your website.

    I didn't get an activation card yet! My already checked my spam folder, there is nothing.

    It seems the I am not the only one having an issue with that.

    I am sure you are working hard on a solution.

    Here is my PAYPAL confirmation with

    Transaktionscode 4RN439446L657813Y

    Transaktionsdatum 27.11.2021 02:32:50 MEZ

    Rechnungsnummer 1522146

    SYSTEM 6000 NATIVE
    BUNDLE, UPGRADE FROM     $299,00 VSS3 NATIVE USD

    Artikel 947200016

     

    What can I do?

    Best,

    JR

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    • 2 Replies
      Oldest
    • JGRSOUND
      PedroRodrigues Hi JGRSOUND thank you for your post, can you please provide me your ILOK USERNAME so I can check what happened. Thank you
      • Dec 2
    • JGRSOUND
      JGRSOUND

      Hi! My iLok user ID is "JohannesRothenaicher" (without the quotes of course) . Kindly, Johannes Rothenaicher
      • Dec 3
  • New
    JSRec
    Newcomer - Level 1
    2021-12-02
    Vss3 no activation code please help | Software Licenses
     
    I bought the VSS3 NATIVE plugin 30/11 and have not received an activation code. I started a case Case Number CAS-506667-Z6Z8Q8 yesterday "pre-sales" it was all I could because I had no serial number but did not hear anything from it either. 
    Regards
    Jörgen
    read more...
    2 13
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    • 1 Replies
      Oldest
    • JSRec
      ChrisEdwards1 Hi JSRec, I am sorry to see you have not yet received your activation code. I will ensure your case is followed up on today.
      • Dec 1
  • New
    DavidMakesMusic
    Newcomer - Level 1
    2021-12-01
    Plethora X5 issues | Effects and Pedals

    Hello does anyone know how it is possible that my Plethora X5 doesn't show more than 20 board slots? Also it doesn't allow me to put more than 2 reverbs and one or 2 delays in an empty board .. I thought I could have any number of effects in a row, especially reverbs and delays... Can anyone help? Thanks!! 

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  • New
    Stulov
    Newcomer - Level 1
    2021-12-01
    Still not received my licenses | Software Licenses

    Can u help me?

    1 28
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    • 2 Replies
      Oldest
    • Stulov
      SvyatoslavMelik2020 Отвечаю на письмо в личке - здесь - так как у них все безбожно лагает и глючит! Мне не переслали. пока что. Ниже по ветке вроде был чел которому переслали... но это было не сейчас) - я думаю они коллапс увидят и разберутся. пока можно тикет в сервисе отправить. они сами так советуют.. но в сообщениях народ пишет что это пустая трата времени... короче адово немного.
      • Dec 1
    • Stulov
      ChrisEdwards1 Hi Stulov, I am sorry to hear about this issue. If you have not yet done so could you please check your spam/junk email folder? Sometimes the Activation Code email will be routed to here.
      If the Activation Code is not in your spam/junk can you please provide submit a technical support ticket with a screenshot of the order and your iLok ID, and I can then manually generate this for you. To do this please go to support at the top of the page and click on the relevant tab, with regards to serial number please enter N/A.

      If you have already submitted a case could you please confirm the case number for me?
      • Dec 1
  • New
    aqui
    Newcomer - Level 1
    2021-12-01
    STILL NO ANSWER! 9 days waiting for a restore code to get my licenses back. | Multi-Effects Processors

    Hi guys! Has the entire customer service team died? I need urgent help with my TC 6000 since 9 days ago, a no one is answering my emails, nor the case CAS-505082-L4B3Z4 I wrote 6 days ago.

    I need my TC System back to finish an album, and master it.

    Please, where I need to send my request to receive my Tc System 6000 licenses back? Thanks!

     

    IT'S URGENT!!

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    • 12 Replies
      Oldest
    • aqui
      ChrisEdwards1 Hi aqui, upon checking your case I can see a response was sent out on 01/12/2021. Could you please just confirm this was recieved? Please check your spam/junk folder as on occasion we have seen responses route to these locations. If you cannot find the response please let me know and I will request it be resent.
      • Dec 1
    • aqui
      aqui

      Hi there, the only thing I can see is that my case has been defined as solved. But, no, there is no answer in my inbox, nor in my junk or spam folders. Please, could you resend me that code urgently. Actually, could you paste it here?
      • Dec 2
    • aqui
      aqui

      Apart from that... and I'm talking now as the computer engineer I am, What's is Message and Tickets area for? What's the meaning of these areas? Supposedly, you should be writing there the answer to our cases, so that us, the users, can get online the answer to our cases, instead of be waiting for an email getting our inbox that even can get the spam folder instead. It's crazy! Well, I accept that your system can send a message to my email letting me know that you have an answer waiting for me in your ticket's service... But the message/answer itself sent by email and the Message and Tickets area being completely empty? That's insane man, and please, give your engineer my congratulations! I'm kidding, of course! LOL
      • Dec 2
    • aqui
      aqui

      Please, resend me that email, and PLEASE, explain your programmer that the concept of this new musictribe platform is a complete fail. Please, re think this or you are going to lose lots of potential clients.
      • Dec 2
    • aqui
      aqui Just to show you, this is what I see in my Tickets area and message area. NOTHING!
      • Dec 2
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