TC Electronic

Good morning,

I just purchased a Plethora X5 and it is fantastic.  The sounds and effects are beyond anything I have had before.  I have watched a lot of the videos and I have no complaints, everything operates just like it should.  Firmware updates are easy and the TonePrint app is amazing.  It is a great edition to my TC Helicon Harmony V100.

I was wondering if there would be plans to add external Midi sync, so that an external drum machine can sync with the Looper like the Ditto X4 and Flashback X4 can.  It would be an awesome feature as that is the only thing I am not currently able to do with this pedal.

I appreciate all of the support for this and other TC projects, especially with all of the worldwide supply chain issues and the effects of Covid on the workplace.  Keep up the good work.  Joel

Hello,

I'm really getting angry now. Why is my ticket markes as "Problem Solved" three out of four times, when in fact I still have not received any licenses.

I have provided all information, iLok User Id (oxytu), Proof of Pruchased (attached to ticket) and still nobody cares about those tickets.

What escalations options are there for me?

BR

I have bought the MD4 plugin on blackfriday the 26st... and have not recieved any codes (yeah i checked the spam folder), nor have i recieved any reply to my ticket on the 27th. Music Tribe / TC servers clearly not working properly. Why no public statements, appologies and updates ? Im not going to post personal information on a public forum, but this image (screenshot after purchase) schould be public.. a royal F***-up on the servers.. Hope my patience will not be tested more..

Hello All

As other people here I have the same issue. I have placed on sunday an order for two plugins and havent received an order confirmation with the Ilok activations. I have created a ticket and provided all information. I have checked my spam/junk folder but nothing. I have placed an order for MD4 HD and TC 8210. Invoice 1522453. Can one of the moderators check it,please? My ilok is patrickriehl

Thank you.

Kind regards

Patrick

I ordered the studio elite bundle yesterday. While I immediately received an email from paypal acknowledging payment approval. I did not get anything from TC. I opened a support ticket, which has been acknowledged: "

Thank you for contacting us. Your inquiry  TC Studio Elite Collection purchase no acknowledgement is now assigned to Case Number CAS-505945-T1C1M5 .

Our Team will endeavor to respond to you as soon as possible"

But I have not heard anything since then. Should I continue to wait (if so how long) or ask Paypal to refund the order and forget the whole thing?

thanks and regards Mark 

Dear support, i am sure you are working hard to get all those issues sorted. Thanks for that!

The main problem is actually that you need to work hard for something simple as an activation mail.

And this from a company which once was on top of the game - in the early 90s or even before. It is disappointing to see that such a technically advanced company has such an underdeveloped infrastructure.

I bought many plugins, even from very small vendors, and neither did i have to wait 24h for an activation, nor did i have to tolerate to not even get a confirmation that the order was successfully completed.

Now, 24h have exceeded and i am still waiting for a mail (and yes, i looked into my spam folder).

I hope to hear from you soon.

Regards, Andreas

Yesterday I bought TC Electronic PlugIn VSS3 Native. Payment was done via PayPal. But i never received any email confirmation, receipt or a PlugIn Download link. More than 24 hours have already passed, there is nothing in the spam folder either. Please help! Ticket Number: CAS-506310-J8L3H1