TC Electronic

Is it just me or is the customer support asbolutely woeful?

I've had a Quintessence Harmoniser for less than five months and it's failed (in that I can't turn it off on the footswitch). 

Having jumped through hoops to join the community and finally contact customer services, over a week ago now, only to find I have no response.

I can't even find where I can find an update now. 

Anyone else finding the same or am I just unlucky?

Love my Play Acoustic pedal , however , there's a problem when I try to overdub . It does fine with one loop , but when I try to put more on the volume of the initial loop drops of to where it's barely audible . Any comments , ideas and especially solutions would be awesome .

Bought an AEx4 and wanted to try the TonePrint Editor. Downloaded it and installed. Fired it up and it's got templates for 30 or so TCE pedals but NOT the AEx4. 

Are AE users supposed to use one of the other templates?

Best,

Bill

Hi tribers.

Two weeks ago I purchased a brand new Flashback 2 x4 and since the day I received it, I experienced what seem to be some issues:

1) the plastic knob for the selection of the delay types is internally broken (that's definitely an issue :-D )

2) setting a tempo with the tap footswitch doesn't apply to all the presets (instead of the "global tempo" sponsored on the tc website)

3) when the mash function is disengaged the tempo jumps to the tempo of the "delay" knob instead of the tempo previously tapped (especially with the tape algorithm)

4) if I switch on the pedal, dial a new sound without saving it ad switch off the pedal, when I switch on again the pedal I hear the trails of the unsaved sound instead the sound of the preset (guitar volume on 0, so the pedal doesn't receive any signal)

5) when rapidly switching from a preset to another there is a moment of silence

A week ago I opened a service request ticket but I haven't receive any answer yet.

Had anyone experience any of these problems whith that pedal (or with the customer care)?

Thanx!

Hello first time here and first time user of the tc BAM200 amp head. I just purchased the amp with an Aguilar DB 112 300w Cab. With a BTB bass. First time gig user this weekend at a Men's camp. Used it form three days the last day I heard a clicking sound coming from the cab. Thought it was an electrical interference with all the music equipment we had. But realized the day was done that it was the amp head making the clicking sound. I don't know if it experienced an over heat function or if there is anything faulty with the head. Not a month old yet.

Hi, just picked up a Plethora x5, loving it so far.

One thing i wanted it to ask, can it be run in dual mono mode. 2 discreet channels that will both get the same signal?

The reason is i want to run one side of the plethora in my Red witch titan loop?

Hi guys, I've buyed the Plethora X5 3 month ago and I've update it with the last firmware published on March. Untill today, the passage from the programmed pedalboard (ex change by MIDI controller from pedalboard n°12 to n°13) is too long. 

Have you any suggestion to resolve this big problem???

For this reason, it is impossible to connect the plethora by send/return in a guitar head amp, the soud have about 1 second of silence during the change of pedalboard.

Thank you in advance