TC Electronic

TC Electronic

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TC Electronic

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167,855 posts
  • New
    OneGreySorrow1
    Newcomer - Level 1
    2022-05-05

    Is it just me or is the customer support asbolutely woeful?

    I've had a Quintessence Harmoniser for less than five months and it's failed (in that I can't turn it off on the footswitch). 

    Having jumped through hoops to join the community and finally contact customer services, over a week ago now, only to find I have no response.

    I can't even find where I can find an update now. 

    Anyone else finding the same or am I just unlucky?

    read more...
    2 26
    • OneGreySorrow1
      Dale_M Sorry this has been your experience, please can you advise your case number so I can investigate for you?
      • May 5
      • WOEFUL CUSTOMER SUPPORT
        OneGreySorrow1 Hello Dale_M is anything actually being done or is it some sort of joke to get our (the customers) hopes up? It seems that TC Electronic are being absolutely slated about their customer service and I think this goes to prove how right we all are.
        • May 8
    • OneGreySorrow1
      PedroRodrigues Hi OneGreySorrow1, sorry to hear that, can you please confirm that you have followed the steps below to switch between True Bypass and Buffered Bypass and then test your unit again to access if the issue you reported is still present.

      • Disconnect the pedal and turn it on its back.
      • Unscrew the back plate of the pedal and look for the two-small dip-switches in the upper left corner.
      • The upper DIP switch (the one closer to the power in jack), switches between True Bypass mode (default) and Buffered Bypass mode.
      • Set the DIP switch to the desired position.
      • Remount the back-plate

      To access all the resources for your unit please follow the link below:

      https://www.tcelectronic.com/tcelectronic/product?modelCode=P0DDK


      Thank you
      • May 6
    • OneGreySorrow1
      TC-Mike Please also check that the toggle switch isn't set to "momentary" as this might give a similar experience as the FX will only be "on" for as Foot switch is pressed down
      • May 6
    • OneGreySorrow1
      OneGreySorrow1

      I'm now on day 9 since the I asked for help and absolutely nothing. This has to be the worst customer service in the world doesn't it?

      • May 8
      • WOEFUL CUSTOMER SUPPORT
        PedroRodrigues Hi OneGreySorrow1, thank you for your post, I'm sorry for this situation, can you please confirm if this matter has been managed? If not can you please provide your case number so I can investigate this matter .Thank you
        • May 19
  • New
    Cfishinbill
    Newcomer - Level 1
    2022-05-05

    Love my Play Acoustic pedal , however , there's a problem when I try to overdub . It does fine with one loop , but when I try to put more on the volume of the initial loop drops of to where it's barely audible . Any comments , ideas and especially solutions would be awesome .

     

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    0 7
    • Cfishinbill
      PedroRodrigues Hi Cfishinbill, thank you for your post, in this case I would first suggest to perform a firmware update to your unit following the guidance present on the link below : https://wsi.li/dl/TCkxbP8K9aQLPn2Tz/ Thank you
      • May 5
    • Cfishinbill
      Cfishinbill

      Thank you for the input . The firmware is current . I did a factory re-set , and that fixed it .

      • May 7
  • New
    WilliamVedder
    Newcomer - Level 1
    2022-05-04

    Bought an AEx4 and wanted to try the TonePrint Editor. Downloaded it and installed. Fired it up and it's got templates for 30 or so TCE pedals but NOT the AEx4. 

    Are AE users supposed to use one of the other templates?

    Best,

    Bill

     

    read more...
    0 4
    • WilliamVedder
      WilliamR Hello William, The alter Ego X4 uses the Flashback X4 tone prints in the tone print editor.
      • May 4
  • New
    fraxyl
    Newcomer - Level 1
    2022-05-04

    I was wondering if it would be possible to change the footswitches on certain effect types to momentary switches instead of toggle? Would be really handy for pitch effects like sub'n'up.

    0 4
  • New
    Luca83
    Newcomer - Level 1
    2022-05-04

    Hi tribers.

    Two weeks ago I purchased a brand new Flashback 2 x4 and since the day I received it, I experienced what seem to be some issues:

    1) the plastic knob for the selection of the delay types is internally broken (that's definitely an issue :-D )

    2) setting a tempo with the tap footswitch doesn't apply to all the presets (instead of the "global tempo" sponsored on the tc website)

    3) when the mash function is disengaged the tempo jumps to the tempo of the "delay" knob instead of the tempo previously tapped (especially with the tape algorithm)

    4) if I switch on the pedal, dial a new sound without saving it ad switch off the pedal, when I switch on again the pedal I hear the trails of the unsaved sound instead the sound of the preset (guitar volume on 0, so the pedal doesn't receive any signal)

    5) when rapidly switching from a preset to another there is a moment of silence

    A week ago I opened a service request ticket but I haven't receive any answer yet.

    Had anyone experience any of these problems whith that pedal (or with the customer care)?

    Thanx!

    read more...
    1 10
    • Luca83
      WilliamR Hello Luca, could you give me your case number so I can escalate your case?
      • May 4
      • Flashback 2 x4, a lot of issues
        Luca83 Hello William! Thank you for your attention. The case number is CAS-598482-B7C2R3
        • May 4
      • Flashback 2 x4, a lot of issues
        Luca83 This morning I opened a second ticket because I thought I could have made some mistakes filling the form. The second case number is CAS-599706-G0L8W3
        • 1
        • ·
        • May 4
      • Flashback 2 x4, a lot of issues
        OneGreySorrow1 Hi Luca83 - I just wondered if you got a response from the first or second ticket? Seems that the customer service is as broken as their pedals.
        • 1
        • ·
        • May 8
  • New
    Jcanela727
    Newcomer - Level 1
    2022-05-02

    Hello first time here and first time user of the tc BAM200 amp head. I just purchased the amp with an Aguilar DB 112 300w Cab. With a BTB bass. First time gig user this weekend at a Men's camp. Used it form three days the last day I heard a clicking sound coming from the cab. Thought it was an electrical interference with all the music equipment we had. But realized the day was done that it was the amp head making the clicking sound. I don't know if it experienced an over heat function or if there is anything faulty with the head. Not a month old yet.

    read more...
    0 16
    • Jcanela727
      NicJonesMT Hi JCanela727.
      Can you click support at the top of the page and submit a technical support ticket.
      Can you put in as much information about your setup and any trouble shooting in ticket and from there we can advise you further
      • May 3
  • New
    mutantbigman200
    Contributor - Level 1
    2022-05-02

    Hi, just picked up a Plethora x5, loving it so far.

    One thing i wanted it to ask, can it be run in dual mono mode. 2 discreet channels that will both get the same signal?

    The reason is i want to run one side of the plethora in my Red witch titan loop?

    read more...
    0 7
    • mutantbigman200
      NicJonesMT

      Hi Mutantbigman200.
      At this moment there is no Dual Mono mode available on the Plethora. However the Development team have logged this as a feature request.

      • May 3
  • New
    Liam1995
    Newcomer - Level 1
    2022-04-30

    Says I haven't filled in all required fields when I have. I managed to get it to work by chance but the ticket still does not show. As far as I'm aware there's no way to contact support directly about this?

    0 18
    • Liam1995
      NicJonesMT Hi Liam1995
      Did you receive any email after you submitted your ticket (Check your Spam/Junk Folder as they are occasionally routed to here)?
      If you click support at the top of the page, and scroll down to the ticket viewer option (Bottom right) can you send me the ticket number and I can look into this.
      • May 1
  • New
    Jeffrey1951
    Newcomer - Level 1
    2022-04-30

    do you sell spares mins broken?

    0 3
    • Jeffrey1951
      Jeffrey1951 See the crack?
      • Apr 30
    • Jeffrey1951
      NicJonesMT Hi Jeffrey1951.
      Can you please click support at the top of the page and submit a technical support ticket.
      • May 1
  • New
    WedraNea
    Newcomer - Level 1
    2022-04-28

    Hi guys, I've buyed the Plethora X5 3 month ago and I've update it with the last firmware published on March. Untill today, the passage from the programmed pedalboard (ex change by MIDI controller from pedalboard n°12 to n°13) is too long. 

    Have you any suggestion to resolve this big problem???

    For this reason, it is impossible to connect the plethora by send/return in a guitar head amp, the soud have about 1 second of silence during the change of pedalboard.

    Thank you in advance 

    read more...
    0 11
    • WedraNea
      PedroRodrigues Hi WedraNea, thank you for post, please ponder that all DSP's have to be reinitialized on board change, therefore all multi FX share this behaviour, I would suggest you attempt to use "scenes" on board via bypass CC to create instant changes between eg 2 delay settings. Thank you
      • Apr 29
    • WedraNea
      gilmourstrat I suggested ages ago the ability to create "snapshots" inside a board... the switches could act as snapshot change, on which all pedals will be the same and the snapshot would only change on/off effects states or effects parameters. No need to load "new board" thus providing gapless switching.
      • May 5
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