TC Electronic

TC Electronic

Brand

TC Electronic

298,767 members
182,428 posts
  • New
    pike1406
    Newcomer - Level 1
    2022-08-29

    The iOS app is not allowing me to customize my own Toneprint or modify an existing Toneprint template for the Hall of Fame Reverb 2.  Please help.

    0 4
    • pike1406
      ChrisEdwards1 Hi pike1406, when trying to edit the TonePrint is the pencil icon showing as greyed out and the store to pedal button the same? If so this will usually indicate the pedal is not connected to the app correctly, this can be double checked by going to the settings menu and seeing if it shows up under Connected Devices.
      If it is as described above and your pedal is not connecting I would then recommend trying another USB Cable along with the USB - Lightning adapter.
      • Aug 29
  • New
    drago76
    Newcomer - Level 1
    2022-08-29

    hi everyone, i have the polytune first generation or maybe second (not the mini), I am powering it with the pedal power 2 plus (voodoo labs).

    All the spots of the pedal power are occupied from other pedals and I wonder if I can power up onother pedal connecting it to the out of the polytune.

     

    It seems possible but my question is:

     

    If I power up the polytune with the 9v dc (100 milliamper) of the pedal power 2 plus how can I power up through the polytune another pedal with maybe other 100 or 300 0r 500 or more milliampers?

     

    cause in the case it says that the polytune can power up to 2000 milliamper..!?

    read more...
    0 2
    • drago76
      ChrisEdwards1 Hi drago76, yes it is possible to use the power output on the Polytune to power another pedal. However to do so you need to ensure your power supply is supplying enough Amperage to cover the power consumption of both pedals.

      As an example in the instance of a Polytune 2 its current draw is 100mA, if you wanted to daisy chain a Flashback 2 from the Polytune 2 the Flashback 2 has a current draw of 300mA. With this in mind you need to ensure the output on your voodoo labs power supply is providing at least 400mA or more to cover both pedals.

      If you wish to daisy chain more than one pedal from the Polytune this is possible, however, you just need to ensure the total amperage of all pedals combined does not excide 2000mA.

      Using the 100mA power output on your Voodoo labs power supply would not be able to supply sufficient power to multiple pedals.
      • Aug 29
  • New
    cporz
    Newcomer - Level 1
    2022-08-29

    Hi Music Tribe,

    Looking for Part# A09-00001-62842 they are small black "push bottons" which help control presets and stored settings. Anyone on here also looking or may have a line on where to order these parts? All service centers were a waste of time. 

     

    Thanks,

    C

     

    read more...
    0 17
  • New
    Majestic5
    Newcomer - Level 1
    2022-08-28

    Hi TC Team

    I've had my BH550 now for about 2 months, and it's very good amp.

    I love the toneprint feature, but one major issue I've noticed is volume differences between presets - mostly with drive/comp-type effects. I usually have a modulation toneprint in slot B (currently a chorus), and I like a compressor or drive in slot A.

    However, all the drive e compressor (and comp+drive) toneprints are incredibly loud. It's impossible to switch between A and B in a live situation because of this... I have to turn the gain way down for A and then back up when I switch.

    ...the toneprint editor is only for pedals :(

    how to resolve?

     

    read more...
    1 9
    • Majestic5
      PedroRodrigues Hi Majestic5, thank you for your post, in this case I would suggest performing a firmware update to your unit.

      Updating your TC amp’s firmware requires a computer running Microsoft Windows or OS X with a standard USB interface and a USB cable.

      Preparing the firmware update Download the newest firmware from the link below:

      https://www.tcelectronic.com/tcelectronic/product?modelCode=P0CIN

      If a firmware update is available, you will find the following updaters:

      -For Microsoft Windows (these are ZIP archives containing the firmware installer)
      -For OS X (these are disk image files containing the firmware installer).

      Connect your TC amp to your computer using a USB cable.
      Power up the amplifier while pressing and holding the UTIL button on the rear panel.
      After a few seconds, you should see the LED next to the UTIL button turn red

      Launch the firmware updater you have downloaded and follow the on-screen instructions to apply the firmware update.

      When the update is concluded, and you have power cycled you Bass Amp we can them proceed and load a TonePrint to one of the two slots available.
      By default, TonePrint slot 1 contains the TubeDrive TonePrint, and slot 2 contains the famous TC Classic Chorus TonePrint.
      Please follow the link below and download the TonePrint App version 4.5.5 to your computer.

      https://www.tcelectronic.com/tcelectronic/product?modelCode=P0CLC

      Once the TonePrint app version 4.5.5 is installed on your computer please connect your computer with your Bass Amp BH550 to allow loading the TonePrint on the Bass Amp.
      Please do not use any type of USB adaptors or USB HUBS, your computer must connect with the BH550 directly.

      Please confirm that the USB cable is in good condition.

      To select a TonePrint slot (1 or 2), set the TonePrint slot switch to the respective slot. The LED of the currently selected TonePrint slot will light up.
      You will hear the TonePrint effect currently stored in this slot, and if you transfer a new TonePrint to your TC bass amp, it will be stored in this slot.
      Use the TonePrint knob for the currently selected TonePrint slot to control the TonePrint in this slot as follows:
      For most modulation effects (Chorus, Flanger, Vibrato and Octaver), the TonePrint knob work as a dry/wet mix control, but for some TonePrints, it could also be the speed of the Vibrato or the depth of the Chorus.
      For Compression and Drive TonePrints, the TonePrint knob usually acts as amount (intensity) control.
      Featured TonePrint artists may have assigned the TonePrint knob to other parameters. Finally, there are some TonePrints that encompass two effects.
      In this case, the TonePrint knob will control one or multiple parameters of one effect, while the parameters of the other effect are static.
      Please note that while your TC bass amp can store two separate TonePrints, only one TonePrint can be active at any time.
      If you do not want to hear or use the TonePrint effect at all, set the TonePrint slot switch to centre position or turn the knob of the currently active TonePrint slot fully counter clockwise.
      Please report back if following the steps provided you where able to resolve the issue described on your BH550. Thank you
      • Aug 31
      • Toneprint volume differences
        Majestic5 Hi Pedro,
        thanks for your detailed answer!
        I proceeded to reinstall the latest firmware version and now everything works fine.
        Thank you so much for the support you provide!

        a suggestion for improving the toneprint app
        if you could add a slider to adjust the effect's gain when loading the toneprint the management of the various effects would become much more flexible to adapt to the various needs of the songs
        ... and wow!

        Greetings from Italy!
        • 1
        • ·
        • Sep 1
  • New
    Matty29
    Newcomer - Level 1
    2022-08-28

    Hi TC Team,

     

    I#m very happy with the Plethora X5! I'm using it for my Basses. But I noticed, thatr the Tuner ends with low E. So a Drop D Tuning or like on a 5 String Bass the B, isn't recognized and displayed anymore. The Tuner doesn't react. Is there a way to fix this. Or maybe you can keep that in mind for one of your next Firmware updates? 

    And the highly demanded Power-Button option to turn off and on the device would be a great feature!

    So thanks a lot for this awesome pedal and keep on releasing such great stuff (and Software updates ;) !!

    best regards

    Matthias S.

    read more...
    0 6
    • Matty29
      ChrisEdwards1 Hi Matty29, thank you for your feature suggestions. I shall pass these along to the Dev team.

      With regards to the tuner please note for both Plethora X5 and X3 the tuner has a limited frequency range compared to our PolyTune products and is made for electric guitars, so Bass guitars won't have their lowest string registered ( same for down-tunings ) .

      When adding the tuner the main goal was to have it as DSP efficient as possible as to not reduce the amount of FX pedals able to be loaded to the slots

      When tuning your bass guitar with Plethora a workaround would be to tune on the upper frets(1 octave up).
      • Aug 28
  • New
    Joftri
    Newcomer - Level 1
    2022-08-27

    Hi everyone, i have a little problem with my M one XL. Two weeks ago, during a really really hot evening, the screen collapse instantly. The effect is still turning on but without screen i can't do anything. Does anyone knows were I can order a new one (i Hope it's just thé screen)

    thanks for your help

    Jeff

    read more...
    0 4
  • New
    glaubercc01
    Newcomer - Level 1
    2022-08-25

    Early in 2022, I've opened a support ticket CAS-537391-R3X5C4, and I'm now celebrating a 6-month birthday with no response, whatsoever yayyy!!!

    I have a RH750 amp, and my treble knob broke (even inside TC ELECTRONIC expensive bag). The amp didn't fall, or hit anything. I've reported it for the support team. Allegedlly, there were no spare knobs to sell at that moment, so I've waited until now. It has been a long journey, with several emails sent, no response, no support, no cares given.

    Now, there are other knobs about to fall apart aswell, including the Master Knob. There's already a big crack on it, becoming bigger each day. So, sooner than I'd think, I won't be able to use this RH750 amp anymore once and for all <3 Isn't that sweet?

    I'm really done with this disrespectful and outrageous care and support from this company, and I assure I'd never purchase not even a guitar pick from you again.

    Best regards.

    Glauber Costa.

     

     

     

     

    read more...
    0 8
    • glaubercc01
      PedroRodrigues Hi glaubercc01, thank you for your post, please accept our apologies on this matter I have requested the Service Team to look in to this matter and to contact you via the case number you mentioned to find you a solution for this matter. Thank you
      • Aug 25
  • New
    Agoldini
    Newcomer - Level 1
    2022-08-21

    I have a Mackie mixer with 4 microphones going in. I want to use the line level effects out loop of gthe mixerinto a Skysurfer to add reverb to the voices. Does the Skysurfer accept line level input into the 1/4 jack or just guitar level input?

    read more...
    0 6
    • Agoldini
      PedroRodrigues Hi Agoldini, thank you for your post, you are correct, the Skysurfer only accepts Guitar level on the input stage. As the typical line out connection offers an output impedance values from 100 to 600 Ω while the input stage of the Skysurfer must be used by a signal that offers a 350 KΩ via 1/4 JACK TS cable. In these cases I would suggest the use of a D.I. to allow to manage the impedance mismatch and avoid any issues.
      • Aug 23
  • New
    subhamb88
    Newcomer - Level 1
    2022-08-21

    Hi there, I have some confusion  regarding the rms power of the amp. Can you please let me know the power ratings at 4ohm and 8 ohms so that I can decide to buy a cabinet accordingly.

    0 18
    • subhamb88
      PedroRodrigues Hi subhamb88, thank you for you post, please ponder that the information we provided on the output features for the BQ500 are stated on the manual. The BQ500 allows the use of the following cabinet configuration with a minimum load of 4 Ohms. Examples:
      • 2 x 8 Ohm (in parallel)
      • 1 x 4 Ohm
      For the remaining information request please see the manual below. Thank you
      • Aug 22
    • subhamb88
      subhamb88 Still doesn't answer my query. Usually amps deliver full power at 4 ohm load and 50%/60% at 8 ohm. So I want to know what is that exact rating? If I buy a 250w 8ohm cab, it's not ideal if the amp supplies 300W at 8 ohm.
      • Aug 23
      • TC Electronics BQ500
        PedroRodrigues Hi subhamb88, thank you for your reply, please ponder that as stated on the manual above, the max output power of the BQ500 is 500 watts. This power is distributed equally to the drivers when using more than one cabinet.
        It is also important to take under account that besides the power, consideration must also be given to the total impedance of the speaker system.
        Normally, a speaker cabinet has an impedance of 4,8 or 16 Ω, but when two or more speakers cabinets are used together, the total impedance will change according to the manner in which the cabinets are connected. For details on this matter please see the image below.
        • Aug 23
    • subhamb88
      subhamb88 I am aware of of the series and parallel connection of cabinets. I am planning to get the TCE BC208 cabinet. It is a 8ohm cabinet with capacity of 200W rms. Now I read somewhere that the RMS rating of this amp at 8 ohm is 175W which the cab can handle. Am I correct?
      • Aug 23
      • TC Electronics BQ500
        PedroRodrigues Hi subhamb88, please ponder that RMS is the average safe amount of power that can be safely deliver for a long time, nevertheless all the power specifications supplied on our manuals are in Watts and not in Watts RMS. The information on the BC208 manual states that this unit offers 200 Watts as you can see below
        • Aug 23
      • TC Electronics BQ500
        subhamb88 BC208 handles 200W at 8 ohms but does my amp supply less 200W at 8 ohms?
        • 1
        • ·
        • Aug 23
      • TC Electronics BQ500
        PedroRodrigues Hi subhamb88, the important point to take under account is that you should not use a cabinet with less than 4 Ω.

        As long as the impedance value is higher than the rated minimum impedance load on the amplifier you will not have any issues.

        The minimum impedance load is stating what should be the minimum resistance present on the speaker to keep the current draw through the circuit low enough to prevent parts from burning up.

        In the case of the BQ500 operating with one 8 Ω cabinet, I would suggest to setting up two 8Ω speakers to run this amplifier otherwise you would might damage this Amp if you use just one 8Ω 500 watts speaker.
        Please bear in mind that as I have mentioned above, the power will be distributed equally to the drivers when using more than one cabinet.
        • Aug 23
  • New
    Keith50
    Newcomer - Level 1
    2022-08-20

    Can someone from TC Electronic please confirm the production status of the BAM200?  These are currently unavailable in USA and many are speculating that the product has been permanently discontinued.  If it's not discontinued, when do you expect to start shipping to USA retailers?

    read more...
    0 6
    • Keith50
      PedroRodrigues Hi Keith50,thnak you for your post, I can confirm that the BAM200 is not discontinued, nevertheless as Music Tribe does not sell any products directly to end Users and Resellers I would suggest that you contact our partners present on the link to request information on the availability of this product. https://www.tcelectronic.com/buy.html?isoCode=US&type=STORE I hope this helps. Thank you
      • Aug 22
      • BAM200 status
        Keith50 Heard from main USA retailer: they have no information on when or if this product will be available again.
        • Aug 24
Go to page