TC Electronic

TC Electronic

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TC Electronic

261,326 members
140,026 posts
  • New
    Cinetracks
    Newcomer - Level 1
    2021-11-29

    Hello,

    I bought the System 6000 Native bundle this morning, but I didn't receive a license by mail, nor do I see any new licenses to activate in my iLok Manager?

    Can someone look into this please?

    Peter

    0 25
    • Cinetracks
      Cinetracks I have made a ticket with my Paypal and iLok details : Case CAS-506004-B4C9J6
      • Nov 29
      • No license code for System 6000 Native bundle
        ChrisEdwards1 Hi Cinetracks, I am sorry to hear about this issue. I will ensure a response is sent out on your case today, please keep an eye on your spam/junk folder for the response as on occasion we have seen them route to these locations.
        • 1
        • ·
        • Nov 29
      • No license code for System 6000 Native bundle
        Cinetracks Thank you Chris. Could you also take look at my next ticket for a TC2290 Native license : Case CAS-506234-J4F5S6
        • Nov 30
    • Cinetracks
      Cinetracks

      Thank you Chris, I just received my license.

      • Nov 30
  • New
    Fabriziodipaola1
    Newcomer - Level 1
    2021-11-29

    Hi guys, saturday I bought the "icon series legacy native bundle" but I haven't yet received an activation code or Ilok request.

    I received just the Paypal payment invoice. What should I do to have this code?

    0 11
    • Fabriziodipaola1
      ChrisEdwards1 Hi Fabriziodipaola1, I am sorry to hear about this issue. If you have not yet done so could you please check your spam/junk email folder? Sometimes the Activation Code email will be routed to here.
      If the Activation Code is not in your spam/junk can you please provide submit a technical support ticket with a screenshot of the order and your iLok ID, and I can then manually generate this for you. To do this please go to support at the top of the page and click on the relevant tab, with regards to serial number please enter N/A.

      If you have already submitted a case could you please confirm the case number for me?
      • Nov 29
  • New
    Walmsley
    Newcomer - Level 1
    2021-11-29

    MD4 native Order 27 November Time 23:24 Order number: 94734

    Paypal payment Transaction ID 34422345W2980693KPDF uploaded (hopefully) 

    Ilok User ID: Yassboy

     

    Yes, I've checked my spam folder

     


    View Attachment
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    0 16
    • Walmsley
      Walmsley Can someone please open a ticket for me? It's been 3 days since I paid for this and no response.
      • Nov 29
    • Walmsley
      ChrisEdwards1 Hi Walmsley, I am sorry to hear about this issue. If you have not yet done so could you please check your spam/junk email folder? Sometimes the Activation Code email will be routed to here.
      If the Activation Code is not in your spam/junk can you please provide submit a technical support ticket with a screenshot of the order and your iLok ID, and I can then manually generate this for you. To do this please go to support at the top of the page and click on the relevant tab, with regards to serial number please enter N/A.

      If you have already submitted a case could you please confirm the case number for me?
      • Nov 29
    • Walmsley
      Walmsley Hi Chris, I did what you suggested on 30 November. There was nothing in my spam folder and I now have a case number CAS-506274-Y6C7N2 but still no MD4 download. Please help me!
      • Dec 1
    • Walmsley
      ChrisEdwards1 Hi Walmsley, thank you for confirming your case number. I will ensure this is followed up on today.
      • Dec 1
  • New
    markovi
    Newcomer - Level 1
    2021-11-29

    i have few prodacts of TC ...i have from afterglow and prophet to hall of fame,flashback and play acoustics from helicon ...i'm really satisfied how they work ...i also brought this days wiretap riff ...pedal is nice ...not best ...but ok ...thing is i'm gonna send it back to the web-shop from where i brought it as unstable prodact ...because situation by app and bluetooth is not on level that should be ...its unstable and its cracking ...its working,but very very not fluid and cracking after some time ...they say that they are first going to try in servise ...point is ...they will try in few minutes and say it works ...ok,it works but in long time its cracking and bracking ...maybe its an app,maybe my mobile,maybe the bluetooth ...i dont know and it doesnt matter ...i would like from Tc company if they say everything is fine to step on my side i tell them to money-back or something else but not to send me back that article.because it will work but not on the level of Tc prodacts really are ...i have every respect you as company and your prodacts are very good in my opinion ...but this one via bluetooth is not working well ...i really hope you can help,not to solve the problem of pedal but to help me to get money ...thnx,have a nice day.Marko

     

    Please if you are not the one who have answer give me the right answer ...thnx

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    0 3
    • markovi
      jackplug Hi I bought the native System6000 yesterday for over £350 but have not received any download information except from PayPal to say I have paid! Please send the links.
      • Nov 29
      • wiretap riff recorder
        PedroRodrigues Hi jackplug please provide your paypal payment confirmation and ILOK USERNAME via PM so I can help you on this matter
        • Dec 2
  • New
    Lemro
    Newcomer - Level 1
    2021-11-29

    Is The Prophet pedal analog dry through, i.e. is the dry signal path fully analog, or is it converted to digital? Thanks.

    0 2
  • New
    R7645882Gds
    Newcomer - Level 1
    2021-11-28

    2021/11/26 16:35:59 Purchased JST TC 2290 NATIVE.

    Paypal payment.

    I haven't received an activation code.

    TC 2290 NATIVE.

    Item No .: 947200000 $ 59.00 USD 1 $ 59.00 USD.

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    0 41
    • R7645882Gds
      PedroRodrigues Hi R7645882Gds, thank you for your post,can you please provide your ILOK USERNAME via PM so I can check what append. Thank you
      • Nov 28
      • I haven't received an activation code.
        R7645882Gds What is the method via MP?
        • 1
        • ·
        • Nov 28
      • I haven't received an activation code.
        jackplug Hi Pedro are you from TC? I and many others have paid for products and not received anything, no information, links or anything. Can you help?
        • 2
        • ·
        • Nov 29
      • I haven't received an activation code.
        PedroRodrigues Hi R7645882Gds PM is via private message,please provide your ILOK USERNAME via PM so I can check what append. Thank you
        • Dec 2
    • R7645882Gds
      R7645882Gds

      I logged in to my iLOK account and confirmed.
      I haven't received the activation code yet.
      please let me know.

      • Dec 1
      • I haven't received an activation code.
        PedroRodrigues Hi R7645882Gds Please provide your ILOK USERNAME via PM so I can check what append. Thank you
        • Dec 2
    • R7645882Gds
      R7645882Gds

      I was able to activate.
      thank you.

      • 10 hours ago
  • New
    MilanRadjen
    Newcomer - Level 1
    2021-11-28

    Case number: CAS-505693-J9X5C5

    30 hours waiting...

    0 60
    • MilanRadjen
      Guram Hello Milan! Did you get any information from them or not? They didn’t answer me at all, I don’t know what to do?
      • Nov 27
      • MD3 Native Licence Code?
        PedroRodrigues Hi can you please provide your ILOK ACCOUNT and your case number . Thank you
        • Nov 28
      • MD3 Native Licence Code?
        Guram Pedro, answered all your questions in a return letter by mail
        • 1
        • ·
        • Nov 28
      • MD3 Native Licence Code?
        Guram I really hope for your help!
        • 1
        • ·
        • Nov 28
      • MD3 Native Licence Code?
        PedroRodrigues Hi Guram to be able to help you I will need the ILOK ACCOUNT and your case number, otherwise I will not be able to locate your reply Thank you
        • Nov 28
    • MilanRadjen
      PedroRodrigues Hi MilanRadjen, thank you for your post, please, check the reply sent on case number CAS-505693-J9X5C5. Log in your ILOK ACCOUNT and activate your licence. Thank you
      • Nov 28
      • MD3 Native Licence Code?
        Guram

        Thank you Pedro, but where can I get the codes to activate the product?


        • 2
        • ·
        • Nov 28
    • MilanRadjen
      Guram My ILOK : guram2010
      • Nov 28
      • MD3 Native Licence Code?
        PedroRodrigues All done Guram, please check the MP that I have sent you., please LOG IN your ILOK ACCOUNT and Activate your Licence.Thank you
        • Nov 28
    • MilanRadjen
      Guram

      Thank you Pedro! You could have extorted me a list of the software that needs to be downloaded, I will be very grateful to you!

      • Nov 28
    • MilanRadjen
      Guram Thank you very much Pedro for your help! Something I installed, but VINTAGE GUITAR PEDAL BUNDLE NATIVE does not accept Logic Pro x, what should I do to make them work, tell me?
      • Nov 28
  • New
    Marquis24
    Newcomer - Level 1
    2021-11-27

    I bought a TC 2290 license via PayPal and got no E-mail, no license code or reaction in any way. Meanwhile I bought the TC2290 DT and don't need the license anymore. Therefore I would like to have my money back. Best regards

    0 25
    • Marquis24
      PedroRodrigues Hi Marquis24, thank you for your post, In some cases the License deposit is done remotely, so I would suggest to check your ILOK ACCOUNT, if that is not the case please provide your ILOK ACCOUNT when replying to this post so I can check what happen.Please take in to account that the software supplied with the DT version will require that you connect the unit to your computer for time to time (60 DAYS) to allow any standalone operation while the TC2290 NATIVE VERSION will support full standalone operation. If you wish to request the refund for your TC 2290 NATIVE, please follow the link below and submit an assistance request directly to our Tech Support Team. https://community.musictribe.com/pages/create-new-ticket?type=Technical%20Support&brand=TCElectronic Thank you
      • Nov 28
  • New
    nrgrecords
    Newcomer - Level 1
    2021-11-27

    I`ve recieve no LICENSE for MD4 NATIVE.  Paid via PayPal !!!!

    0 20
  • New
    cl516
    Contributor - Level 1
    2021-11-27

    Hi, can someone help please?  Purchased license for TC2290 plugin yesterday, there was no confirmation email, no license found.  The Order Details said I bought a whole bunch of Virus and Fireworx software and was dated in the year 1900!  Could someone please take a look into this?  Thanks!

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    0 24
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