TC Electronic

TC Electronic

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TC Electronic

285,528 members
167,507 posts
  • New
    krieg101
    Newcomer - Level 1
    2022-04-21

    It's been a month I've put in my ticket and no update!

    The knobs are broken I need it to be repaired please. 

    The case number is below

    CAS-585331-X5L6B7

    0 8
    • krieg101
      PedroRodrigues Hi krieg101, thank you for your post, I will request the Service Department to look in to this matter and contact you via case, please accept our apologies on this matter.
      • Apr 22
  • New
    pokibg
    Contributor - Level 1
    2022-04-21

    Hello.

    Since there is no manual for this device yet, can someone please tell me what is the format of the imported IR's - is it .wav format as used by (REAPER)ReaVerb for example or it is something else?

    Thanks in advacne.

    0 8
    • pokibg
      mojozart .wav 16/24/32-bit fixed, 32-bit float, 44/48/96kHz
      • Apr 21
    • pokibg
      TC-Mike from the README file Stored on the Impulse when connected to USSB:
      IMPORTING/EXPORTING IRs
      -----------------------

      Importing custom IR content onto your IMPULSE is super simple.

      Connect IMPULSE to your computer via a USB and connect a power supply to the DC IN socket.
      IMPULSE will appear on your computer as a mass storage device.

      For fast and easy IR management, download and open the latest official IMPULSE app from the TC Electronic IMPULSE product web page.
      You can use the app to import, export, rename, reorganize and delete IRs on your IMPULSE pedal.
      The app will do all of the leg work for you behind the scenes and put the IR into the correct folders
      Simply drag and drop IR files into the desired slots.


      Supported IR file formats: .uli files (proprietery IMPULSE format)
      .wav files, 16/24/32-bit fixed (PCM)
      .wav files, 32-bit float

      Supported rates: 44.1 kHz
      48 kHz
      96 kHz


      If the .wav file has more than one channel, only the first channel will be used for the IR
      IR of any length can be imported but 200msec is the maximum loader length.
      IR's with length longer than 200msec will be automatically trimmed and have a natural fade out applied by IMPULSE to match 200msec

      You can also drag and drop IR files directly into corresponding folders on IMPULSE but we recommend using the app for the best experience.
      • Apr 25
    • pokibg
      pokibg

      Thank you so much for the information! Definitely buying one. Regards. :)

      • Apr 27
  • New
    leviza
    Newcomer - Level 1
    2022-04-19

    Hi -

    I have a Flashback running the most current firmware (2011), and a HyperGravity compressor in use as well.  Encountering a problem with the two running together.  Signal chain is:

    1) HyperGravity first ahead of all other pedals (have a Whammy, RAT, and wah out there)

    2) Flashback along with Hall of Fame, flanger, chorus in the effects loop on an Orange Rocker tube head

    If the Flashback is in the chain and I select Loop function, or if it's out by itself, the Loop function allows record playback.  If the HyperGravity is activated, suddenly the Loop function stops working and instead appears to be applying one of the delay effects (can't tell if it's pulling in the TonePrint or one of the other) and will not record.

    Wanted to open a support case, but the sticker on the back of the Flashback appears to have been scrubbed off so I don't have a serial number ...

    Thoughts, similar experiences?

    read more...
    0 10
  • New
    matrangolo
    Newcomer - Level 1
    2022-04-18
    source de courant nova system

    merci
    read more...
    0 8
    • matrangolo
      NicJonesMT Hi Matrangolo
      Please click support at the top of the page and submit a Spare parts ticket. A member of the team can then advise you further.
      • Apr 19
  • New
    Mercurio
    Newcomer - Level 1
    2022-04-17

    I just bought the plethora x5. When I turn on the turner ia not showing the notes. The turner goes on but doesn't do anything when I try tu tune my guitar 

    0 7
    • Mercurio
      NicJonesMT Hi Mercurio.
      Can you please click support at the top of the page an submit a technical support ticket.
      Please provide a detailed description of your setup, and the exact firmware version you are using, and from there we can advise you further.
      • Apr 18
  • New
    Pipus
    Newcomer - Level 1
    2022-04-16

    Last Christmas, I bought my son a used ND1 Nova Delay. It sounds great and worked fine until last week, when it started making popping sounds when used for a prolonged time. And doesn't matter if ir is engaged or not. My San has to unplug the pedal, wait a minute and re plug it, for the oedam to start working again. Can this be fixed?

    read more...
    0 12
    • Pipus
      PedroRodrigues Hi Pipus, thank you for your post, in this case before moving in to the service stage I would first suggest performing a Restore to factory reset following the guidance below:
      To restoring the factory settings your NDR-1 Nova Drive, just simply power on while simultaneously holding the PRESET button. The Factory Reset procedure is complete.
      Warning! This procedure will return all of the settings to the values when the NDR-1 was shipped from the factory. Be sure that you want to do this.
      If after the Restore to Factory Reset is concluded and you still face the same issue reported on your post, I would the suggest following the link below and submit a service Request directly with our Service Team:
      https://community.musictribe.com/pages/create-new-ticket?type=service%20request&brand=TCElectronic

      Thank you
      • Apr 17
  • New
    grilledfish53
    Newcomer - Level 1
    2022-04-15

    I used finalizer on one project 2020-2021- I tried to open it today several times and I had to force quit since it would not open.

    0 5
  • New
    Harris59
    Newcomer - Level 1
    2022-04-14

    Hi, l have been trying to order a replacement speaker for several days now for my customer( and friend) and his BG250 combo. I have followed all instructions  but a week has now past with no response whatsoever... can some one please respond .? The guy has a gig tomorrow and no amplifier.......

    read more...
    0 3
    • Harris59
      Nigel67 Hi Harris59. Do you have the ticket number please and I can check up for you. Sorry for the inconvenience this is causing
      • Apr 14
      • Speaker for bass combo
        Nigel67 I have found your ticket CAS-592371-Y4D1T0 and have asked the Spares Team to e-mail you as soon as possible with an answer.
        • Apr 14
  • New
    geedays61
    Newcomer - Level 1
    2022-04-14

    Hello i just get the Mac beach ball spinning when i drag the plugins to a channel in studio one, do i need to download other software? Thanks

    0 5
    • geedays61
      WilliamR Hello, Please click on the support link above and create a technical support ticket. One of our agents will contact you ASAP.
      • Apr 14
  • New
    Pvgmusic
    Newcomer - Level 1
    2022-04-13

    Hi,

    when i try to save a custom toneprint it reverts to other settings.

    i already updated the firmware.

    see my attached video

    please help


    View Video
    read more...
    0 9
    • Pvgmusic
      PedroRodrigues Hi Pvgmusic, thank you for your post, please to account that you cannot send settings from the pedal to the editor, only the other way around. this is due to some TonePrint artists don't want to share their TonePrint settings, which we honour.

      The easiest way to change presets around is via the editor. If you have designed your custom TonePrint always store them as user TonePrint in the App, so you can load them at any time and have 2 options:

      -Store them to a specific TonePrint slot, once the TonePrint is stored in a slot,you can store it to any preset location by selecting the preset location, then select the TonePrint slot using the delay type selector and then the toggle switch to store TonePrint to a preset location

      - Store TonePrint directly from editor to a preset location -> while you are connected to the TonePrint App you can also store the current TonePrint setting you have in the editor directly to the selected preset location of your FB 2 X4, so you don't have to store custom TPs to the TonePrint slots first to have them as preset in the device!
      Please follow the link below to access a video guide on how to save TonePrint’s:
      https://www.youtube.com/watch?v=XJelHAoGTII

      Thank you
      • Apr 17
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