TC Electronic

TC Electronic

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TC Electronic

229,109 members
104,084 posts
  • New
    MrArkadin
    Newcomer - Level 1
    2021-04-05

    I feel pain every time I try and navigate this site.

    So I am trying to register VSS3 in the hope of being to download the new version (which I'm sure will be another rigmarole). I cannot register VSS3 because the brand drop-down does not work (see attached pic).

    I had to jump through hoops to even register this account, now I can't actually do anything. I cannot even create a support ticket because that also needs the brand selecting, so I cannot even contact support to tell there is an issue with the support form! Genius. 

    I woud like to add this is the most awful portal I have had the misfortune to use. Finding this forum is a chore, and I couldn't even post earlier for some reason. Please tell me someone is working on improving it.

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    1 28
    • MrArkadin
      Nigel67 Hi MrArkadin. I am very sorry for the inconvenience that you are experiencing. I have notified our web team and they will be looking at a fix for the issue you are experiencing. In the meantime, I will open a case for you and send an e-mail. You should receive it shortly. Please also check your Spam / Junk folders to make sure it hasn't gone in there. Apologies again.
      • Apr 5
      • VSS3 product registration
        Nigel67 E-mail just sent
        • Apr 5
  • New
    afterlight
    Newcomer - Level 1
    2021-04-05

    Ok, firstly having to register on the forum of an incredibly slow website is just not acceptable a way to get support, especially when the super long questionnaires to get registered and then start a ticket don't even list the product in question.

    I purchased VSS4 2 days ago. No license is forthcoming. ilok ID is same as my username above, and I can submit proof of Paypal payment to music tribe, I already emailed it to [email protected] 

    Can we PLEASE get a license sent out??? Thank you.

     

     

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    1 33
    • afterlight
      KyleJohnson Hello, sorry to hear you've had this experience. In order to contact us directly please click on Support at the top of the page and submit a support ticket.
      • Apr 5
      • Purchased VSS4 - then crickets......
        afterlight Hi there - I did already. It had to go under VSS3 (nearest I could find on the questionnaire) and the rest I just filled in as best I could...
        • Apr 5
  • New
    DRSisco
    Newcomer - Level 1
    2021-04-05

    I am running a BAM 200 through a RX210 and a RS212 currently. I saw a video on your site that said  most TC Electronics bass amps could handle 3 cabinets, which would push the ohm load to 2.66ohms

    My question is will my little BAM 200 handle this, and if not which TC Electronics bass amp will?

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    0 23
  • New
    gman5920
    Newcomer - Level 1
    2021-04-05

    Hello,

    On the Plethora X5, I would like to kick off the echo while having it finish the last decaying echoes versus just a hard stop of sound.  Is this possible via the Toneprint app?  I have tried to find where I would allow echos to ring after turning off effect but can't find anything. Any assistance is greatly appreciated.  Thank you!

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    0 28
    • gman5920
      PedroRodrigues Hi gman5920 please consider that you just need to set your Plethora to "buffered bypass" to get Delay/reverb spill-over . Set it under : GLOBAL SETTINGS/PRODUKT SETTINGS/BYPASS TYPE) I hope this helps.
      • Apr 8
  • New
    Glonk
    Newcomer - Level 1
    2021-04-04

    Hi experts,

    I want to use my Yamaha FC9 as an expression pedal with my G-System. I have connected it to the expression pedal input on the control board using a stereo cable.

    When I calibrate the pedal, the LCD on the G-System displays 23 in the minimum position (heel down) and 63 in the maximum position. It actually displays 63 at about the middle position of the pedal. Moving the pedal further to the maximum position does not change this reading.

    Consequently, when using the pedal to control a Wah Wah effect, the sound changes quite strong near the mimium position. From the middle to the maximum position, you can observe no further sound change.

    The FC9 has a 50kOhm linear potentiometer. The end terminals are connected to sleeve and tip. The wiper connects to the ring.

    I checked the resistance of the FC-9 with a multimeter.
    Sleeve - Ring
    Minimum position: < 0,1 kOhm
    Middle position: ~25kOhm
    Maximum position: 48 kOhm

    Sleeve - Tip: Always 48 kOhm

    One more thing. When I connect the expression pedal to the GFX01 instead of the control board, the readings during calibration are 23 for the minimum and 85 for the maximum position (and like before it reads 85 from the middle to the maximum position of the pedal).

    Please advise. Could this be some electronic malfunction or defect of the G-System (displays 23 when the resistance is less than 0,1kOhm)? Or do I simply have to use an expression pedal with a 25kOhm linear pot in order to make use of the full mechanical range of the pedal?

    Hope somebody can comment on this. Thank you!

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    0 20
  • New
    EdPolo
    Newcomer - Level 1
    2021-04-03

    Hi All,

    I'm building new bass rig and need to know is this going to work from technical perspective. Idea is to have portable and versatile rig.

     

    Amp: BG250-208, for rehearsals and small venues. It has external speaker out Min. impedance 8 Ohms.

    Cab: RS112, for bigger venues. When connected impedance will drop to 4 Ohms, giving me max power and of course me more speaker surface. 

    And for big venues with PA, both of them as personal monitor and DI out to console. 

     

    What do you guys and is this going to work from technical perspective? 

    Also, does anybody from TC Electronis have rough idea when these are going to be shipped to Canada? Cosmomusic (cosmomusic.ca) expects them but can't confirm timelines. 

     

    Thanks,

    Ed

     

     

     

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    1 19
    • EdPolo
      DavidKnighton Hello EdPolo,
      This should work fine. If anything the RS112 will provide you with more low frequency extension when coupled with the 208 cabinet. They're really designed to compliment each other rather than using one cabinet over the other. I would suggest using 208 for smaller gigs that don't require too much volume and then combine with RS112 anytime you need more umpff.

      As far as logistics goes, we can not give advise on how long it takes for an order to ship from manufacturer to Cosmo. That's pretty much out of our focus, and there's way too many variables to consider to make an educated guess. I suggest keeping in contact with Cosmo as to when they can expect their shipment.
      • Apr 3
      • New bass rig
        EdPolo Hi DavidKnighton,

        That’s exactly what I’m planning to do. 208 for smaller gigs and for bigger gigs where I need more power RS208 and RS112. And for big gigs where PA is required utilize DI out and use 208 as personal monitor.
        And if you please advise which kind of switch pedal I need to switch between two TonePrints effects?

        Thanks again,
        Ed
        • Apr 3
  • New
    justjooa
    Newcomer - Level 1
    2021-04-03

    Been waiting for over 3 days now, it is not in my junk/spam folder. I've created two tickets and sent screenshots of my order and iLok ID. Could you please solve the issue. 

    1 19
  • New
    furotte73
    Newcomer - Level 1
    2021-04-02

    Hi, I have a RH450 ampli. I have no output anymore on the POWER AMP OUT when using either POWER AMP IN or the normal INPUT. I would like to troubleshoot my RH450 ampli using the schematic of the P18301-P board. I cannot find on thw internet the schematic. Does anyone can help me with this ? Thanks, Hugo

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    0 23
    • furotte73
      Dale_M Hi there I am afraid schematics are for partners only and are not shared with end users, if you wish to organise a non warranty repair simply go the the Support tab above and select Service and submit a ticket, one of the team will get back to you to assist.
      • Apr 3
    • furotte73
      PedroRodrigues Hi furotte73 please be aware that we do not supply any resources for self repair, on this case you can either contact one of our partners to request assistance on your unit or contact our Spare Parts Department directly and request any part you may require for this intervention. To access our list of partners please follow this link: https://www.tcelectronic.com/buy.html To submit a purchase part request with the Spare Parts Department please follow this link: https://community.musictribe.com/pages/create-new-ticket?type=spare%20parts&brand=TCElectronic . Thank you
      • Apr 3
  • New
    chrisr25
    Newcomer - Level 1
    2021-04-02

    Hi, I haven't received my software license for TC 6000 Native Bundle yet. 

    Chris

    0 34
    • chrisr25
      ChrisEdwards1 Hi Chrisr25,

      Can you please check your spam/junk email folder, as sometimes the Activation Code email will be routed to here.
      If the Activation Code is not in your spam/junk can you please submit a technical support ticket by going to support at the top of the page and scrolling to the relevant field. Please provide a screenshot of the order and your iLok ID in the ticket submission and we can then investigate this further.
      • Apr 1
  • New
    bruneaud
    Newcomer - Level 1
    2021-04-01

    I am running FW 4.05 R1781.  The vol/expression inputs on the GFX01 rack unit work fine.  When I move the same pedals to the inputs on the control board, no dice.  Won't even calibrate.

    When I connect the pedals to the control board, I do not have anything connected to the vol/exp inputs on the GFX01.

    My G-System is pretty old, Ser No. 6532013.  Before they started making units with the new input buffer circuitry.

    Does anyone know if there is or was a hardware bug with these inputs on the controller board?  Something that can't be fixed with a FW update and requires popping open the controller board case to rework a circuit?  Perhaps was fixed in newer units?

    If anyone has the control board vol/expression inputs working it'd be great to hear from you.  I'm looking for tips and insight on how to get them working.

    Hope to hear from some experts!  Thanks.

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    0 16
    • bruneaud
      PedroRodrigues Hi bruneaud in this case and considering that your unit is running the FW 4.05 is to perform a reset on your unit, for that please go into your utilities menu by selecting the [edit button]->[menu mode]->rotate the page until you see utility.
      Select enter and rotate the page dial until you see clear System.
      Select enter and enter again. Wait a couple of seconds and you should get a “System Cleared” message.
      Try your pedal and see if it is functioning again. If that doesn’t solve it try step 2.

      Start with the unit powered off (unplugged)
      Now, Press and hold the “COMP” and “FILTER” button at the same time, while powering the unit back on.
      Once the screen shows the version number and a screen like this “X0X0 X27” it should start to numeric count up and reset in approx. 3 minutes.
      It is extremely useful to check a troubleshoot guide released for your unit, for that please follow the link below : https://wsi.li/dl/7LNN4zoap95YX5H4N/ I hope this helps.
      • Apr 2
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