TC Electronic

TC Electronic

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TC Electronic

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80,682 posts
  • tdubu
    Contributor - Level 1
    2019-07-19

    My Sub N Up will not accept Toneprints through my guitar. It will also not work when connected through the USB port when plugged into my laptop or iPad. When I start the Toneprint app, I don't see the pedal as being connected, the serial number doesn't appear and I can't bring up the template editor. Also when I do use the pedal its very gritty and overdriven in every mode. Does anyone know of a firmware update or a way to hard reset the pedal? Thanks!

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  • mrblackbird
    Contributor - Level 1
    2019-07-14

    Hi, 

    I can't figure out where can I find the current firmware version of my Flashback 2 or Corona Chorus. There's a Kb article which says "Click on the "i" in the bottom, left hand corner of the editor window", but there is not "i" button in the TonePrint Editor anymore.

    If I click the cog-wheel icon I can see "Serial number" and "build", but the build numbers (ie. "604" for my FB2) doesn't seem to be related with a firmware version in the format of x.x.x.

    I can't upgrade blindly my Corona if I don't know if I have a higher or lower version.

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    • mrblackbird
      TC-Mike

      Hi Mr Blackbird


      there was never a firmware update released for FB 2, so you have the latest. 


      We are currently in the process of beta testing a FB2 Firmwae update that adds an additional tap tempo mode (if MASh is disabled)


      For more infos, see also this thread:
      https://community.musictribe.com/t5/Guitar-and-Bass/Flashback-2-Delay-TAP-TEMPO-firmware-update/td-p/268827


      Firmware updates (if available) can be found on the download pages of the respective product page:


      eg latest version of the Corona formware  1.0.03 (build R1806)  firmware update can be found here:


      https://www.tcelectronic.com/Categories/Tcelectronic/Guitar/Stompboxes/CORONA-CHORUS/p/P0DDC/Downloads#googtrans(en|en)


      Firmware version of TP pedal is also shown in Toneprint app if pedal is connected ( "Settings" tab in app)
      corona firmware app.PNG


      Best regards,


      Mike

      • July 15, 2019
    • mrblackbird
      jsd5150

      How can I get support to respond?  I send a request to support on Sunday (Case: 00996905and have yet to get a response.  I gave a defective Flashback 2 and I’m seeking help getting the issue resolved.  The unit was working just fine and suddenly this past Saturday, I no longer get a dry signal.  The ”kill dry” is off and I’ve tried both the mono and stereo inputs and outputs...still no dry signal.  The pedal isn't even a month old...not only am I very frustrated by the apparent defect, the inability to get in touch with tech support is beyond ridiculous.  Can you please help and/or point in the right direct to get help?  Thanks!

      • August 13, 2019
  • LarryBonare
    Contributor - Level 3
    2019-07-09

    What is the main application for this reverb? I wants to buy one but need to know for sure what to use it for.

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    • LarryBonare
      Paul_Vannatto


      @LarryBonare wrote:


      What is the main application for this reverb? I wants to buy one but need to know for sure what to use it for.





      Hi Larry,


      Good to see you again. Don't know anything about this reverb. Just wanted to say hi.


       

      • July 9, 2019
    • LarryBonare
      TC-Mike

      Hi Larry,


      the Reverb 4000 is a very versatile Reverb unit that includes all TC Reverb algos from the system 6000.(Vss3 , Vss4, DVR 2, Non Lin2 , Reverb4, Ambiator)


      Wether you want crisp short rooms for drums,  lush long reverbs for vocals or realistic simulations of acoustic spaces, the Reverb 4000 has you covered. 


      I recommend to try one out at your dealer of choice  one or watch some videos online , so you get a better idea about features and most important: the sound.


      The manual can be found here:


      http://cdn-downloads.tcelectronic.com/media/218221/tc_electronic_reverb_4000_manual_english.pdf


      Demo video from youtube: (just to get an idea) 


      https://www.youtube.com/watch?v=Y_P49g3ruTo


      Best regard from the Tc people,


      Mike

      • July 15, 2019
  • CainGain74
    Contributor - Level 1
    2019-07-08

    I see we all have the same concerns with our Dittox4. Have there been any solutions made by TC directly? I use mine every gig 3 plus a week and in need a new one or a fix-up. What were your results please gents? 

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    • CainGain74
      TC-Mike

      Hi Cain Gain,


      please get in touch with our tech support regarding this. If is possibly an issue with the SD card failing, so the device can't boot


      We changed the SD cards used in all Dittos and replacing them will fix the issue.


      https://www.tcelectronic.com/brand/tcelectronic/support#googtrans(en|en)


      Best regards,


      Mike

      • July 7, 2019
    • CainGain74
      hans2410

      I am having the same issue. Can we replace the SD cards on our own?

      • July 10, 2019
    • CainGain74
      hans2410

      Replacing the SD card didn't work. Clearly there is much bigger issues with these pedals

      • July 10, 2019
  • strat110
    Contributor - Level 1
    2019-07-02

    Hello,

    What has happened to all the artist toneprints for the flashback v1 on the apple app?  They've gone with just the stock TC ones remaining.

    I see they are all there for V2 but I don't own that, can us V1 owners get our artist tonepints back please?

     

    Thanks

    Andy

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    • strat110
      TC-Mike

      Hi Andy,


      thanks for the note.


      due to some server issues many toneprints were gone from the ap over the last weekend . it has been fixed and all toneprint content for all pedals is back again. 


      Just restart the app wit Wifi enabled, so it can update to latest content package.


      Best regards,


      Mike

      • July 3, 2019
  • do_noise
    Contributor - Level 1
    2019-06-29

    Hi,

    I just got a Vortex flanger and I see an update on the Downloads tab of the product website. Does anyone know what this update does and how do I know if my pedal needs to be updated (or if it is already loaded with the latest firmware)?

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    • do_noise
      TC-Mike

      Hi Do_Noise,


      the 1.0.04 update is quite old and at the time of release it fixed a compatibility issue using the Tonprint editor with certain version of iOS (at that time). No functionality changed.


      Best,


      Mike

      • June 30, 2019
  • Larsibassi
    Contributor - Level 2
    2019-06-28

    If I set in the toneprint app a knob as "Compressor-Level Mid" so the knob effekts both "Level Mid" and "Level all". Is it possible to seperate the knob function from "level all"?

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    • Larsibassi
      TC-Mike

      Hi Larsibassi,


      per default Level all and Level Mid are linked and when Level all is changed you keep the relations of the bands intact.


      If you want to control the 3 gains of the bands individually, you need to change the mapping and remove the "Level all" mapping and replace it with individual Gain curves for the 3 bands (you can map up to 3 parameters to one pot each with their individual mapping curve.


      Try the "DynaQ" template from the Toneprint app, which has mapped Level Low, Mid and High to "level","attack" and "blend" potmeter, so you can gain the individual bands while "sustain" pot controls the overall threshold for all bands.


      You can also take this further and map individual thresholds to each of the bands.


      Best regards,


      Mike


       


       

      • July 1, 2019
  • HermanAbinette
    Contributor - Level 1
    2019-06-28

    I haven't turn on the amp in a month or so, but when switched on I'm not getting any sound what-so-ever, and the 'On' light is green, but blinking.
    Any advice before I go to a tech for repair?

    Thanks

     

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  • eggy
    Contributor - Level 2
    2019-06-26

    I thought for sure there'd be more posts in this new forum by now.

    Namely for the DittoX4,

    Isn't there a way to port all the old forum posts into this new one.

    Or is there another forum for TC Electronics hardware i don't know about?

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    • eggy
      TC-Mike

      Hi eggy,


      the old forum post are actually integrated into the new forum. it is just not too easy to find it and you have to use the search function within the musicians tribe:

      search ditto x4.PNG


      if you use the global search of the community (upper right corner) , you will only find 3 posts and the community search doesn't seem to include all content.


      Cheers,


      Mike


       

      • June 30, 2019
  • eggy
    Contributor - Level 2
    2019-06-26

    I hope this is the right forum:

    It'd be great if the Ditto X4 'Fade' feature did not also have to 'fade-in' (or fade back in).

    For now, it's a neet feature to finish a song. But what if i want to fade-out of a Verse or Chorus loop.

    you're likely not going to want to fade-in. Be great if there was an option to not fade-in but rather have the loops be ready to start when needed.

    Presently, when you use the 'Fade' feature, the LED stays on and the only way you can bring your loop back is to either 1) fade-in, or 2) do a tap-dance to disable the Fade. (which never goes right during a performance).

    During a performance, it'd be alot less tap-dancing/juggling if we could bring the loops back in immediately (i.e. from a dead stop) without having to fade them in again..

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    • eggy
      TC-Mike

      Are you talking about the FADE playback FX or the decay feature? 


      ditto x4 decay.PNG


      dito x4 fade fx.PNG


      With decay fully counter clockwise and Fade FX disabled playback will start/stop imediately.


      cheers,


      Mike


       

      • July 1, 2019
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