TC Electronic

Hi mzx0205,

Where are You located in the world ?

All the best from

Claus

When in Looper mode the FB 2 X4 cannot use delays as on top. This is due to the complexity/processing power required for  the new delay algos. The Fb2 has new Tape/BBB models, true dual delays + a polyphonic octaver used for the Crystal delay type . The Fb 1X4 could use the current delay settings on top of the looper.

With regards to storing you use the righ spring loaded  toggle switch and pull it down to store the current settings to the selected preset location(A,B or C)  .Pulling the toggle switch up will change bank, so you get 3 presets more with direct access.

Pressing and holding the TAP tempo switch will shift banks, indicated by the LED color (green,red) 

tip when working with the Toneprint app: 

while working with the editor, you can store your toneprints settings directly to a preset memeory location, without having to store to a toneprint slot first.

Cheers,

Mike

Hi 

Please follow the link below:

https://www.tcelectronic.com/brand/tcelectronic/store-finder?type=STORE&division=ENTE#googtrans(en|en)

Thank you for your contact.

The TC Tribers

Pedro

since they became part of Behringer... 

Hi chrismilne,

You can easily share presets with others Presets are located here:

Windows
C:\Users\"username"\Documents\TC Electronic\TC 2290\

macOS
Macintosh HD/Users/"username"/Library/Audio/Presets/TC Electronic/TC 2290/

I'll ask around for U2 - The Edge Presets!

All the best from

Claus

Hi Steve,

our tech support team can be contacted via mail and you can also file a support ticket from the MG community.

TC folks and other Muisc tribers like me monitor the community too, so it is not just user to user forum.

Which version of the Toneprint editor are you using ?  (for the latest 4.1.10 version you need to have the latest firmware update installed:

Firmware for your Bg 250 can be downloaded here:

https://www.tcelectronic.com/Categories/Tcelectronic/Bass/Combo-Amplifiers/BG250-208/p/P0D78/Downloads#googtrans(en|en)

Latest 4.1.10 version of the Toneprintapp can be found here:

https://www.tcelectronic.com/Categories/Tcelectronic/Guitar/Apps/TONEPRINT-EDITOR/p/P0CLC/Downloads#googtrans(en|en)

Mobile versions of th TP app can be downloaded at App store /Google play

with best regards from the TC tribers,

Mike

I am having the same problem with my 210. I installed the firmware, but there is no option to send the Tonprint to the amp.

Please make sure you select your bass amp in product list first, so you get the converted toneprints for the Bass amps.  The ones for the tguitar Toneprint pedal won't work with the bass amps !, as the format has to match

Hi T-Bone,

default Toneprint 3 for the Hof2  has the input level mapped to MASH switch, so unless you holds down the foot switch, you won't hear any signal !! this is not a bug, it is a feature   to do swellls.

Best,

Mike

regarding MASH not working, please check that you haven't disabled it via the editor--> 

MASH switch can be enabled/disable under the Product settings tab of the Toneprint app! 

Thanks for your input TC Mike, but unfortunatly the Mash switch is indeed on and as soon as I touch the Mash to engage, the unit stuts off.

Hi TBone,

can you elaborate on this?" the unit stuts off."   Does it power cycle and restarts if MASH is engaged ?

Please let us know the steps to reproduce! 

also does this only happen on this particular TP slot where you stored default toneprint 3 or does the unit shuts off everytime when MASH is used regardless of selector position?

Cheers,

Mike

Hi Mike thanks for the follow up.

None of the TP slots work if I load them with the default No.3 TP setting.

And the Mash botton, when engaged, turns off the pedal.

So in other words the pedal acts like a normal non mash pedal. When the switch is engaed the pedal is on, touch it again and the unit shuts off. This happens across the board, no matter which setting is selected, TP et al.

My HOF2 was working perfectly untill I started using the newest TP app. Unfortunatly the pedal is just off warenty, I purchased it early October last year. 

Hi Elvis,

pleaese provide more details on the issue! What isn't working with the tuner exactly? 

" i put him in the frequence 440hz, but keep out of tune." -could you re-phrase this and be a bit more detailed as to what happens?  Is it an issue with the reference pitch? is the pitch estimate/display not working?? 

Could you maybe write the step it takes to reproduce the issue you experience? 

thank you,

Mike

Dear Jon,

Support phone numbers are currently switched off for the time being

See: 

https://kb.musictribe.com/musickb/view/article/tce/en_US/System-6000-MKII-Protected-Data-has-been-destroyed-228308148

Please get in touch with our care team via mail and provide the needed infos as per the FAQ above.

Since you also PM me, i have send your detail to my colleagues from the PRO team and they'll get in touch (via your registered mail) with you regarding needed serial etc.. 

Best regards from the TC tribers,

Mike

Hi Jon

Like Mike mention Phones are currently disconected so any support has to be done via the community, please see the link below:

 https://community.musictribe.com/t5/custom/page/page-id/CarePortal

This will allow you to manage and monitor your requests for assitance and of course allows us to send you resources direcly via e-mail.

Regarding your licenses when you submit the ticket please send the serial number of your Main Frame and adress that ticket to me so I can provide a quicker answer.

Thank you for your contact 

Best Regards from the TC Tribers.

Pedro

Hi I have the exact same problem, we lost the master bundle we are on a big broadcast show and we are in trouble, but the phone number does not work! Is it possible to get help pretty fast?

Hi I have the exact same problem. I sent an email to [email protected] it possible to get help pretty fast?

Hi BunBun

As I mention before any support has to be done via the community, please see the link below:

 https://community.musictribe.com/t5/custom/page/page-id/CarePortal

This will allow you to manage and monitor your requests for assistance and of course allows us to send you resources directly via e-mail.

Regarding your licenses when you submit the ticket please send the serial number of your Main Frame and adress that ticket to me so I can provide a quicker answer.

Thank you for your contact

Best Regards from the TC Tribers.

Pedro

Hey TBoneSlort!

Edit: just now realised your question is crazy old, very sorry to see you have not received an answer yet! But if you still have this issue, please try what I wrote below..

The default TonePrint for slot 3 is actually a swell with Mash. So no audio will pass through until you engage the mash switch. 

Please try mashing and let me know how it works out  

Sorry to hear about the clunkyness, but I'm not sure about version 10.1.10. The latest version, as far as I can see, is called 4.3.00 from https://www.tcelectronic.com/toneprints

Where did you get the TP app from? Please try updating