TC Helicon

TC Helicon

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TC Helicon

234,152 members
109,801 posts
  • New
    nathanfergusonmusic
    Newcomer - Level 1
    2021-06-13

    Hey guys,

    My Voicelive 3 developed a problem with one of its knobs just below the screen. When I turn it, it doesn't do anything and it also doesn't click. Just rotates smoothly.

    I was told the part might be called a Rotary Encoder. Could anyone clarify? 

    And could you let me know if this is what I should get to replace it?

    https://au.rs-online.com/web/p/potentiometers/1548162/

    read more...
    0 3
    • nathanfergusonmusic
      Dale_M Hi there can I ask that you send in a Technical ticket to us via the Support tab above? Please remember to include your proof of purchase and contact detals. many thanks.
      • 5 hours ago
  • New
    MikeCallahan
    Contributor - Level 1
    2021-06-13

    I was given a Play Acoustic. is there a way to hook to a keyboard instead of a guitar?

    0 2
    • MikeCallahan
      Dale_M Hi Mike it may be possible to use it if it was set to a standard piano sound or maybe even a simulated acoustic guitar sound but in fairness it would be hard to know how it would sound unless you experiment -have fun!
      • Jun 13
    • MikeCallahan
      MikeCallahan Thank You Dale!!
      • Jun 13
  • New
    Homerclese
    Newcomer - Level 1
    2021-06-13

    I haven't used this in about a year. I checked the power supply. Is there a magic formula to get my unit to power on?

    0 5
    • Homerclese
      Dale_M Sorry to hear of this issue. We would recommend you go to the support tab and raise a Technical ticket.
      • Jun 12
  • New
    boboog19
    Newcomer - Level 1
    2021-06-10

    Hello

    Talk box synth has crackling that comes and goes when using with an electrovoice mic.....and is fine when i use a shure.  Sometimes when the crackling happens the talkbox switch indicator flickers and lights up for a moment.  Swapped out all of my cables and is still an issue.

    read more...
    0 6
  • New
    cmecham
    Newcomer - Level 1
    2021-06-09

    Hello,

    I'm using the TC Helicon Harmony Singer 2. When I play larger halls and need a monitor, I get a growling effect underneath the harmonies. A little like someone in the distance is using a garbage disposal. I am guessing that this is interference caused by the vocal harmonies bleeding into the mic from the monitors and then attempting to be re-processed by the Harmony Singer 2. 

    Has anyone else experienced this?  If so, how do you fix the problem without using in-ear monitors (which I dislike)?

    I have a large gig coming up next week and I'm hopeful that someone has solved this issue before.

    Thanks,

    Craig Mecham

    read more...
    0 3
  • New
    SteveCarlson
    Newcomer - Level 1
    2021-06-09

    Hi people,

    Just curious how do i go about connecting external effects pedals such as wah wah and Boss BD-2 blues driver in the helicon chain as when i have tried this the sound i get borders on atrocious, total shit and WTF..

     

    Can someone help me please..

    Cheers Steve

     

    read more...
    0 10
    • SteveCarlson
      Dale_M Can you advise how you are interfacing the external FX with the VL3? At what point in the chain are they being connected?
      • Jun 9
    • SteveCarlson
      SteveCarlson

      Hi Dale, I've tried guitar to wah then bd2 then to guitar input of VL3.. also guitar to VL3 guitar input then guitar output to bd2 no wah.. and still crappy sound.. having a look at a vl3 video wondering if the prepost gains are to high and its clipping the hell out of it. cheers Steve..if its not that i'm stumped

      • Jun 10
  • New
    Benji821
    Newcomer - Level 1
    2021-06-08

    Three of the Four Backlights for the Mixer Channel faders top label displays are working just fine. Working being that they're full bright and there isn't any negative lighting occuring. One, on the other hand, is permanently stuck on super dim if not off entirely and only receiving light from the display next to it. I've gone through the software to try and remedy this, but it's just permanently stuck this way, even in other colors, and I don't know if I am missing something or if it's defective? Has anyone had this issue or how to solve this? Picture doesn't do it much justive, but with my eyeballs, the left side image is really dark.

    read more...
    0 7
    • Benji821
      WilliamR Hello, William from musictribe here. Please click on the support link above and open a tech support ticket and someone will get this sorted out for you asap. If you could send a quick video clip with the case, this would be very helpful.
      • Jun 8
  • New
    StevePavlosky
    Newcomer - Level 1
    2021-06-08

    Hi moved my Harmony singer on my board and the power light blinked off, red light goes on and feedback loop begins to build and unit shuts down 

    anything I can rest?

     

    0 5
  • New
    xqLOgu
    Newcomer - Level 1
    2021-06-08

    Hello,

    I have a Problem with the GoXLR and Apps like Microsoft Teams and PowerPoint...

     

    Product: GoXLR Mini App/Firmware/Dice: 1.3.3.130

    Summary of Issue: Sharing Screen in Microsoft Teams or Recording Screen - Audio laggy and cuts out

    How long have you had this issue: Since the purchase of the GoXLR

    Steps you have taken to fix your issue: Reinstall GoXLR, Microsoft Teams, other Programs and also reinstallation of the whole Windows.

    Full explanation of your issue: When I join a Teams meeting and have to share my screen I cant hear any of the guys within the meeting. Their voice is just laggy and always cut out. I just noticed, that when I´m going to Record a PowerPoint Presentation, the Audio effects got the same issue, I also played the sounds via Windows App, also the same problem.

    read more...
    0 4
    • xqLOgu
      NicJonesMT hi XqLOgu.
      Could you please click support at the top of the page and submit a Technical support ticket.
      I need you to provide screen shots of your Windows Advanced Sound menu and how you have the app configured. From there I can try to advise you further.
      • Jun 8
  • New
    AndrewBroughton
    Contributor - Level 1
    2021-06-08

    Is there a MacOS app for this device?

    0 4
    • AndrewBroughton
      ChrisEdwards1 Hi AndrewBroughton

      Unfortunately not, Mac OS has some limitations with how GoXLR works, rather than supporting mac OS with only half the features, we have decided that we won’t support mac OS on GoXLR and GoXLR Mini. Any products that can be fully utilized in Mac we are committed to supporting the best we can.
      • Jun 7
    • AndrewBroughton
      AndrewBroughton

      Thank you for your reply. Can you suggest a product like this with MacOS/iOS support?

      • Jun 8
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