TC Helicon

TC Helicon

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TC Helicon

208,481 members
80,682 posts
  • New
    Diamonds
    Newcomer - Level 1
    2021-01-16

    Hello, Newbie to this product and site. Before all of you experienced professionals roll your eyes at lack of knowledge. ? Could someone please point me in the right direction? I watch the 3 part youtube video but they mostly go over what the product does not really how to find specific effects or how to select them. I'm looking to...

    1) set up the unit in a quick simple way, just myself as the singer with a bit of pitch control (not alot of it) and set my personal effects like reverb for example. Also set up the chorus with maybe 2 or 3 backup vocals. Then store this setting for everytime I turn it on.

    2) receive any tips or suggestions to download the firmware for specific songs and or singers. Should I do this on my laptop or is it possible to download a "Music tribe app"  that will hold this specific information?

    On the unit itself I'm a bit confused as far as the what button I use to select. Like I said.. I'm really sorry for my lack of knowledge with this. If anyone could help I would be so greatful. ?

    read more...
    0 3
    • Diamonds
      PetGerbil Hello.! Don't worry, no-one likes the rolling eye professionals anyway. :)

      Firstly I haven't got a Voicelive play, I've got a different model. So I won't be much help, but. The Manual can be downloaded from..
      https://www.tc-helicon.com/downloads.html

      It's a bit of a faff to find it, but if you scroll down the "Products" section, it's there. There's also a quick-start manual there as well.

      There is also software called "Voice Support 2" Which you should be able to find by scrolling further down the "Products" section. This can be used to back up presets. (I think on a VL play) and update firmware.

      Anymore than that will require someone with more knowledge than I. :)

      But what I would do is go through the presets (with the control knob...I think.) and find one that is close to what you want, Then tweak that and store it. That way you don't have to start from scratch.
      • Jan 17
  • New
    M1977
    Newcomer - Level 1
    2021-01-15

    I have a new Voicetone C-1 that I've used about 5 times. When I plug the unit in for power, my input level LED does not light up and I am not getting any sound through the unit. Any idea as to what may be happening. If I need to send it in for a repair, then where do I send and how, etc.  Thx   M1977

    read more...
    0 9
    • M1977
      ChrisEdwards1 Hi M1977, would it be possible to provide some more information on the microphone being used with the pedal, is this a condenser, dynamic, or one with the Mic Control function?

      Have you swapped out all cables and tried a different power source?
      If you are using a Mic with the Mic Control function please ensure the Guitar GND LIFT switch on the left side of the product is not engaged
      • Jan 14
    • M1977
      alexsunny123 thanks my issue has been fixed.
      • Wed at 5:11 AM
  • New
    RandyMorgan
    Newcomer - Level 1
    2021-01-14

    First of all what a god aufull experiance simply to try to locate a part - company should be ashamed of itself.

     

    So I assume I am communicating with a user group rather than the company here ... so does anyone have a line of this part?

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    0 12
    • RandyMorgan
      PedroRodrigues Hi Randy, I'm sorry for this experience but please allow me to clarify that any spare parts requests and information is exclusively supplied to partners that are effectively certified to perform repairs. In cases where the customer clearly takes the option of doing the intervention himself incurring on the loss of any warranty cover his unit still has the customer must contact the Spare Parts department directly and request information on the Spare Part required by following the link below:https://community.musictribe.com/pages/create-new-ticket?type=spare%20parts&brand=TCElectronic Thank you
      • Jan 15
    • RandyMorgan
      alexsunny123 thanks my issue has been fixed.
      • Jan 17
  • New
    KerryKnuth
    Newcomer - Level 1
    2021-01-13

    Is there any chance that the voice live play product could be upgraded to be able to store loops? That would be a great feature!!

    0 4
  • New
    KerryKnuth
    Newcomer - Level 1
    2021-01-13

    Is there any way to hook up a rechargeable battery to power the voice live play acoustic. If so, what make and model do you recommend?

    0 14
    • KerryKnuth
      NicJonesMT Hi Kerry.
      As we do not produce portable power solutions we cannot recommend a specific one. All I would say is to look on user forums to see what other users are using as they may be able to advise you further.
      • Jan 14
    • KerryKnuth
      MartyCansler Hi Kerry, I have been using this for years. You need at least a 10,000 mAh power bank (20,000 would be better for longer battery life), a usb 5v to 12v converter cable and a reverse polarity cable. You can find it all on Amazon. Never had a problem and I have been using this for about three years.
      • Jan 14
  • New
    gawa4699
    Newcomer - Level 1
    2021-01-13

    I've had a lot of trouble to login I purchased a item on trying to use it no sound will come out of it buttons on machine do not work i bought the item back in October 2020 but do to illness and Christmas I could not get Intouch with anyone to rectify the matter can you help

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    0 14
    • gawa4699
      Nigel67 Hi, I am sorry about the login issues you are experiencing. Can you tell me the issue that you are having trying to login in and submit a ticket and I will get our web Team to look into it. If you are trying to login from the Home page, then this may be the issue as this login is for our partners only. You have to be in the Community page to log in. Can you tell me the error message that you are receiving. Many thanks
      • Jan 13
      • Repair
        gawa4699 I’m logged in how do I get my item replaced
        • Jan 14
      • Repair
        Nigel67 Once you have logged in to Community, please go to the Support Tab at the top of the page and click on it. In the new page that opens, scroll down to the Service Tab. Click on this and fill out the ticket. One of my colleagues will then reply to you. Many thanks
        • Jan 14
      • Repair
        gawa4699 I’ve put a ticket in thanks
        • 1
        • ·
        • Jan 14
    • gawa4699
      gawa4699 How long does this process normally take
      • Jan 14
    • gawa4699
      gawa4699 What is my case number not sure what is taking so long
      • Jan 14
      • Repair
        Nigel67 Your case number is CAS-410455-V7W5H7 and you replied to it at 8.56 this morning. I am sure my colleague will reply again shortly.
        • Jan 15
  • New
    WBGMike48
    Newcomer - Level 1
    2021-01-13

    are the goXLR drivers asio drivers?

     

    0 3
  • New
    goatyplayz
    Newcomer - Level 1
    2021-01-13

    I can't get my GOXLR to work, I just bought it, I went to the discord to get the best help I could. A few people tried to help troubleshoot but it did not work. My mic is unable to work so the item is basically useless at this time. There is limited support here and I would just like to send it in for service. Can anyone help me?

    read more...
    0 6
  • New
    jim1425
    Newcomer - Level 1
    2021-01-12

    HI IM NEW HERE, IM PLANNING TO PURCHASE A TC HELICON PERFORM V OR A PERFORM VK..JUST WANT TO KNOW IF BOTH DETECT PROPER KEY VIA AUX INPUTS OR ANY FROM ITS INPUTS ON BOARD TO DETECT OR GUESS THE RIGHT KEY IN ORDER TO USE THE HARMONY EFFECTS....I DONT PLAY GUITAR OR KEYBOARD ..JUST LOVE TO SING AND RECORD VIA MINUS ONE OR BACKTRACKS(KARAOKE)

    THANKS COMMUNITY FOR ANY HELP OR REPLY.

    JIM

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    0 2
    • jim1425
      ChrisEdwards1 Hi jim1425, both the Perform V and VK can detect keys via a backing track via Aux or with the use of the Roomsense feature. The Roomsense feature will use in the built-in Microphone on the unit to listen for chords in the room from a guitar or piano and try to figure out key and scale from that.

      The Perform VK is also capable of doing this with a Keyboard connected.
      • Jan 13
      • HARMONY KEY DETECTION BY AUX OR MIC
        jim1425 Thank you for such a pleasant reply.....more power to you and God bless you too..
        • 1
        • ·
        • Jan 13
  • New
    JoseRGonzalez
    Newcomer - Level 1
    2021-01-12

    Hello... is there a way to pan my vocals to the right channel (output to mixer) only so I can monitor the left channel (output to monitor) without hearing my vocals?

    Im using back tracks and hear my vocals in the ear monitor louder than the click track (left channel).

    Cheers,

     

    JG

    read more...
    0 9
    • JoseRGonzalez
      PedroRodrigues Hi JoseRGonzalez to be possible to reply in more detail please state what unit what you are referring to. Nevertheless generally on TC HELICON units that will not be possible but please confirm the unit you are referring to so I can provide the options available. Thank you
      • Jan 12
      • Vocal Output Panning (L/R)
        JoseRGonzalez VL3X. Sorry about that. I am using background tracks and need to monitor the left channel with in-ears, but my voice also comes out on the left channel and doesnt let me hear the click track. Thanks!
        • 1
        • ·
        • Jan 12
      • Vocal Output Panning (L/R)
        PedroRodrigues Hi Jose, please be aware that the metronome is always on, even when it's not. It's constantly ticking away in the background, so even when you have the metronome set to Off, it's still going internally to calculate things like delay.
        You can go into the Mix menu and customize the headphone output - it's possible to make this just the metronome output by turning everything else down. You can change the metronome's tempo, but it must be done manually, either by going into the looper's Met menu, or you can button map an effect switch to Tap Tempo and dedicate one of your effect footswitches (either guitar, vocal, or both) to metronome tempo. Either way, when you go to tap in a tempo a window will pop up showing the current tempo, and you can use the preset up and down footswitches to edit the tempo 1 bpm at a time (or just tap it in). All the individual levels are adjustable as well, you have control over a Main Mix, Headphone Mix, Effects Mix, and Loop Mix.
        If I understand your situation, you want to be able to stop the loops and have silence for an indeterminate amount of time, then be able to stomp the loops back on and have the 1 beat of the metronome right when you press the footswitch. Unfortunately, I don't think this will be possible with the inclusion of the metronome through the main outs.
        It is possible to isolate the metronome to the headphone out jack via the Mix menu, so you'd be able to hear it. This would be a substitute for you looking down at the flashing metronome light when singing.
        • Jan 13
      • Vocal Output Panning (L/R)
        JoseRGonzalez Hi Pedro... I dont use the metronome. I create my own backing tracks and import them into the voicelive3 extreme. The backing tracks I make have the music I want people to hear in the right channel. The left channel has a click and some cues to help me during the song. When I play the track in the VL3x, the right channel comes out my PA, and the left channel goes into my ear monitor. The background track works great, but my voice comes out of the VL3x out both channels, so because of my voice coming out of the left channel also, I cant hear well what I have in the track. If I lower the microphone levels, it would lower the volume on both channels so then the vocals would be too low on the mix. What I did last gig was to just connect my microphone directly to the PA so I didnt have to hear myself on the track, thus leaving the VL3x used as a track player.

        One way I tought of fixing this is to recreate all of my backing tracks so that the left channel is higher volume than the right. Thats gona take a long time.
        • Jan 13
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