TC Helicon

I recently bought a HS 2 and have had it now for about a week.  Up until a couple of days ago it appeared to work OK. I beleive something happened as I was changing from my electric guitar to a Taylor accoustic that has a pick up and 1/4 inch jack.

The HS2 made a horrible zooming sound and the main LED dimmed then stopped working completely, (no mic sounds out) and none of the other buttons did anything.

So I went on-line (Music Tribe) and saw where I could re-load the firmware.  Figured it would be my last gasp option befor sending it back as a warranty repair. I work with electronic devices and have done alot of firmware re-loads, so doing this wasn't new to me. I also lucked out and had the correct USB cable.

My first try was to use the Voice Support 2 app but I kept getting the "this device is in use" error message from Windows.  I saw where there were some "try this, then try this, check for this, it might be this" ect. So I bailed on VS2 and downloaded Bome Send Sx.

This sofware was able to connect to the HS2 with out the error messages. So I searched around the Music Tribe website and found some instructions.  I followed them exactly as written and was able to get the HS2 into its Boot Mode amber blink pattern.  From there I sent over the "get ready for a file" command and then sent the firmware. The rev level was Harmony Singer 2.1.0.04 Build 12.syx.

So Bome showed the file going down and it went on for about 5 minutes until it stopped showing anything on its screen.  The HS2 stayed in its amber blinking pattern and never re-booted.  So I kept it cabled into its USB port for about an hour and then power cycled it.  When it came up it showed  the same dim main LED and with no other LEDs just like it was before the download.

Figuring that  the HS2 firmeware load failed, I left it unplugged, no power or USB for about a day. Today I did one final check before boxing it for return and .....its lights came back on when it booted up.  I plugged it back into my sound system and it apprears to be working now. 

I'm not sure how this happened so here are my questions:

Is this normal? I mean is this HS2 going to go down again due to whatever caused it to stop working in the first place?

Are there some "don'ts" that users need to be aware of?  Like don't change inputs while the HS2 is on, etc.?  

I like the device, and feel it's going to be a lot of fun to use but it seems to me to be very fragile.  With a warranty of just 90 days, I have a feeling it's useful time on this earth with be limited.

Sorry for the long write-up.  Maybe someone else may befefit from this story down the road.

Thanks

I have MP75 and Voicelive play. Just updated firmware. I have selected the MP75 AS INPUT SOURCE AND WENT FURTHER INTO MENUS TO HAVE THE mic button simply control presets up. It will not work. The videos explaining this are 9 years old. Can anyone give me instructions to help me accomplish this? Thanks!

I'm not quite clear on how the footswitch for this amp is supposed to work. 

Does turning a switch on engage a stored effect(s) AND the associated setting(s)?  Or only effect(s) at whatever is set on the top panel? 

So when the switch is off, the effect can still be on, but at the setting shown on the top panel? Or the effect is completely off? 

I'm also not quite clear on how to program the footswitches. It seems that you just hold the switch down and make some change to the desired effect(s) on the top panel (more than one only if the effects are compatible, i.e. multiple guitar effects), then release the switch. (Those not controlled (on/off) by the footswitch are controlled via the top panel?) 

Is there a way to reset the footswitch to factory settings and start over? 

The Quick Start Guide does not really address these questions, and there is no other guide so far as I know. 

Thanks for any help.

-George

What is the difference between the harmonies in the fully counter-clockwise setting (which appears to show one harmony above and one below) and the next setting clock-wise? They both show a harmony above and below but the fully counterclockwise position shows the lines above the circle to be a little further away from the circle than the setting above it. What is this different (yet similar) symbolism representing? 

Hi all,

I'm new here so please forgive me if I have asked this in the wrong place or this problem has already been solved. I have done a search and I cannot find a solution to this problem.

My problem is related to analouge inputs on my USB devices making the sound stutter on my GoXLR Mini. For example, in general use while editing videos, music playback, surfing the web/viewing YouTube I have no issues what so ever. Even playing games that require no analouge inputs. However, as soon as I start to play games that us TrackIR/VR/joysticks then when ever I move my head (trackIR/VR) or move the joystick (flight sims), then all sound channels start to stutter with constant drop outs. This includes system, chat mic and main mic. As soon as I stop all inputs, the sound will return to normal until I move my head again.

I have even moved the GoXLR onto my PCIe USB C card so that it is on a dedicated bus lane, but the problem still happens.

My system is as follows:

Ryzen 5900X
Asus TUF X570 mobo with 32Mb RAM (DDR4)
Asus Strix 3080

I do have about 12 USB devices (keyboards, mouse, Stream Deck) but they are spread over the 4 x USB 3 ports on the mobo with the exception of the GoXLR which is not on the PCIe card. My Quest 2 is on the USB3.1 bus on the mobo.

Any help please would be great..

Hi everyone, I just bought TC extreme 3 today, and trying to setup step by step, i use this processor for my flute sound instead of singing.. one important effect i try to get is a one octave high. well flute have a 4 octave range, for the 2 lower range of flute, the processor is doing well, but next to octave 3 and more the sounds is a bit weird, the sounds effect is not getting more high but suddently drop to the lowest pitch.. any one can help me with this problem? maybe explaination why, or TC just have a very limited frequency respons from the input pitch? thank you.. 

Hi:

I have a bit of an elaborate karaoke basement. As part of the set up I have:

• 2 Perform V 
• ZOOM LiveTrac 8 mixer
• Mac for playing backtracks from KaraFun (great service)

The mixer has the capabilities to have custom outputs for each of the 6 or so headset jacks. These could have just the backtrack output with no vocals

My Question:

The Perform V can use room sense to use for the harmony, but with the PA speakers, multiple singers, background noise, I am wondering if the aux in is a option as described and would this even work.

The Perform V is a great piece of equipment!!

My band uses BandHelper (BH) to manage songs and set lists. When we perform I advance the set list to the next song and BH sends midi to different instruments. I would like to do is use a new product midi uhost https://www.cme-pro.com/widi-uhost/ to send commands to the VoiceLive Play from BH.

I know other VoiceLive products have MIDI and the Play does not. But, when using the VoiceSupport2 app it is sending MIDI commands via the USB cable. This is what I want to do with the WIDI Uhost.

Thanks