TC Helicon

TC Helicon

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TC Helicon

223,745 members
97,975 posts
  • New
    jackL
    Newcomer - Level 1
    2021-04-01

    The connected software shows that the device is GTX, and it shows "it is in use" and the firmware cannot be upgraded. Could you please give me a copy of the firmware of the machine?

    0 13
  • New
    Smith1961
    Newcomer - Level 1
    2021-04-01

    I just bought a Play Acoustic, but the included power supply is not compatible with U.S. electrical outlets. What are my options? 

    0 9
    • Smith1961
      Nigel67 Hi, the psu is a universal part and works from 100 to 240 volts. I would suggest that you could either purchase a travel adapter or contact our spares department and purchase the correct adapter. This can be done by clicking on the support tab at the top of the page. A new window will open. Scroll down and click on the Spare parts tab and submit a ticket. If the reseller sent you the wrong part, then you could also contact them and ask them to supply the correct adapter for your country.
      • Mar 31
    • Smith1961
      Smith1961

      Nigel, I contacted Thomann, but they were not very helpful. But, I have been in contact with another Nicholas Tavcar, who is in the process of creating an order for a new PSU, and to back order the correct adapter plate for the power supply that came with the unit.

      • Mon at 2:55 PM
  • New
    duliming70
    Newcomer - Level 1
    2021-03-31

    Sorry, New to the community. Just bought Harmony singer 2 and MP75 mic. but can not make the Mic to control the pedal. updated firmware as instructed, but still not working. Anybody here can give me a trick?

    0 7
    • duliming70
      RexBeckett Hi there, did you try enabling Mic Control?

      Quote from the manual: Mic Control allows you to control the effect's on/off status via an MP-75 microphone. Press and hold the footswitch while powering up the unit to toggle Mic Control.
      • Mar 31
  • New
    johnnyrod9
    Newcomer - Level 1
    2021-03-30

    Hi,

    I recently accidentally plugged my processor into the wrong power source and I think I popped the fuse.

    I'm looking to get it repaired. Any advice is welcome.

    Thanks,

    Johnny

    0 11
  • New
    steveg2
    Newcomer - Level 1
    2021-03-30

    I have a Voicelive Play Harmony & effects for singers

    I have the MP75 mic to switch back and forth from harmony effects

    I attach the VoiceLive hardware to a mic stand so I can get to it during gigs. I don't like it on the floor.

    Sometimes I play percussion and need to switch back and forth on the harmonies. 

    Can I plug in a pedal in the Switch 3 In hole so I can change the hit button during my vocals with my foot when playing percussion?

    If so what type of pedal do I need?

    read more...
    0 10
  • New
    combustabowl
    Newcomer - Level 1
    2021-03-29

    I recently purchased a GoXLR from a UK vendor. Unfortunately, at the time, I did not consider the difference between wall outlets in the Europe and North America. Since the product has already shipped, I was wondering what my options would be in acquring a North American wall outlet plug in.

    Thank you for your help inadvance.

    read more...
    0 8
    • combustabowl
      Nigel67 Hi, the power supply is part of the plug assembly and there is an adapter which contains the pins for the country you reside in that you snap on to the psu. Very similar to the mobile phone charger plugs. You could either purchase a travel plug converter that will convert between uk and USA plugs or contact our spares department who will be able to help you further. This can be done by clicking on the support tab at the top of the page. A new window will open. Scroll down and click on the Spares tab and submit a ticket. Many thanks
      • Mar 29
  • New
    Freddypttv
    Newcomer - Level 1
    2021-03-29

    Hello everyone! I'm not sure why I am having issues as TC-Helicon created a simple video online on how to do this if you have a GOXLR. But here I am.

     

    so what I'm doing is using a 3.5 cable from line out on my GOXLR and running it to my streaming pc's line in . Then doing line in from my GOXLR to my line out in my streaming pc. My GOXLR is connected to my gaming pc by the GOXLR's USB. 

    Is there something I'm missing ? I can not hear my audio from gaming and it's not picking up in Streamlabs obs ? What should "sound control panel" look like ? I've looked all over YouTube to no avail and for some reason it's just not working. 

    read more...
    0 9
    • Freddypttv
      NicJonesMT Hi FreddyPttv.
      Could you please submit a tech support ticket (Click support above then scroll down to the tech support option) and include a screen shot of the routing table in the Go XLR app and how you have the streaming and gaming PC setup.

      From there we can then try to help you get setup.
      • Mar 30
  • New
    luisdiaz113
    Newcomer - Level 1
    2021-03-27

    Hello every one!

    I have an issue using my Switch 6 pedal on my VL3X unit. I had it properly set up and functioning normally, but a while a go the TRS cable that came with it broke, now I just replaced it with another standard TRS cable and every switch will go to tuner, even though I have every one assigned to a different function. Any one has an idea why? Thank you very much for reading! 

    read more...
    0 18
    • luisdiaz113
      kiskadar69 The TRS-TRS cable should be tested with an ohmmeter. If it is faultless, you should plug it into the Switch-6 and measure the Switch-6:
      0. If none of the switches on the Switch-6 are depressed, you will normally measure an open between the Tip and Ring output of the Switch-6.
      1. If only the first switch on the Switch-6 is depressed, you will normally measure 10 kohm between the Tip and Ring output of the Switch-6.
      2. If only the second switch on the Switch-6 is pressed, you will normally measure 20 kohm between the Tip and Ring output of the Switch-6.
      3. If only the third switch on the Switch-6 is depressed, you will normally measure 30 kohm between the Tip and Ring output of the Switch-6.
      4. If only the fourth switch on the Switch-6 is depressed, you will normally measure 40 kohm between the Tip and Ring output of the Switch-6.
      5. If only the fifth switch on the Switch-6 is pressed, you will normally measure 50 kohm between the Tip and Ring output of the Switch-6.
      6. If only the sixth switch of the Switch-6 is pressed, you will normally measure 60 kohm between the Tip and Ring output of the Switch-6.
      7. Normally you always measure 70 kohm between the Switch-6 Ring and Sleeve output.
      • Mar 27
      • Question about Switch 6 and VoiceLive3X
        luisdiaz113 Thank you so very much for your answer! I will certainly test the cables I'm using and see what's what! Now, let's say that I don't get the right kohmm readings. Where do I go from there? Do I need thicker or thinner cable wire perhaps? A different kind of plug? Again, thanks so much for your help!
        • Mar 27
      • Question about Switch 6 and VoiceLive3X
        kiskadar69 You should do what I wrote first. If you are unsure, ask someone to help.
        So the cable is a standard 3-core TRS-TRS (Tip, Ring, Sleeve) cable?
        • Mar 28
  • New
    atkline69
    Newcomer - Level 1
    2021-03-27

    I have a GoXLR Mini that I have configured to work with a Mixamp for Xbox party chat. My Optical Audio from the Xbox comes into the GoXLR as "Console" and then I use the line out port into the mixamp with a chat splitter. Yes, the cable is plugged into the microphone input on the splitter.

    More often than not, my party informs me that it sounds like I'm in the ocean and the microphone displays levels detected on the meter. My Twitch stream hears no such distortion. If I unplug the XLR cable from the mic and re-plug it in it clears up temporarily. Now that makes no sense to me because the stream doesn't hear any of it.

    I  have tried replacing the cable from the GoXLR to the mixamp, the chat splitter, I've put a ground loop isolator on and nothing seems to work. It's extremely frustrating and I don't know what else to try. I've put the gain on the mic down to 0 db and then everyone says my volume is too low. It's a uhu Condenser +48V mic. Not sure why the audio levels would be so low as I have a naturally loud voice.

    What am I missing?

    read more...
    0 15
    • atkline69
      NicJonesMT Hi Atkline69. Could you please submit a Tech support ticket (Click Support above then scroll down) and we can go through some trouble shooting with you. We need to know exactly how you have your Routings Set so please provide a screen shot of this and how you have the apps routed to the GoXLR.

      1 Final thing, do you get the same distorted, underwater sound if you bypass the Mixamp? So go direct from the Line out of the GoXLR into your Pad rather than from the MixAmp.
      • Mar 28
  • New
    bcasetx69
    Newcomer - Level 1
    2021-03-26

    How can I get my Ditto X2 repaired. The loop switch no longer works

    0 16
    • bcasetx69
      Nigel67 Hi bcasetx69. Please send us a Service Ticket and we can book your unit in for repair. This can be done by clicking on the support tab at the top of the page. This will open a new window. Scroll down and click on the Service tab and submit a ticket. Many thanks
      • Mar 26
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