TC Helicon

TC Helicon


TC Helicon

242,694 members
119,090 posts
  • New
    Newcomer - Level 1

    Hi there! 


    Just recently bought a brand new duplicator footpedal to use in my live singing events. I also bought the MP 75 Mic to use with it and at my sound check today the two paired together sounded incredible - but the button on the microphone won't activate the effects like it's supposed to and I was forced to use the foot pedal. After entire day of trying to update the firmware - VoiceSupport says it's at the latest version finally but is there something else I'm supposed to do in order to get the mic to work as it should with this pedal?

    0 24
    • KrisCarrasco

      Hi there, Mic Control allows you to control the effect's on/off status via an MP-75 microphone.
      Press and hold the footswitch while powering up the unit to toggle Mic Control.
      Note that when using a condenser microphone, Mic Control should be disabled to
      prevent unwanted on/off switching. -Can you advise this is what you are doing?

      • Jul 6
  • New
    Newcomer - Level 1

    Is it possible to have the harmonies key off of what I am playing on the piano?  When I plug the piano into the Aux-In and go into Setup, I have Roomsense set to "Ambient/Auto", it tells me to "Unplug Aux".  What am I doing wrong?

    0 33
    • adiecidue
      PedroRodrigues Hi adiecidue Please consider that when an input is detected on the Aux-In, the unit will use this signal to figure out Key/Scale information.
      When you set up the unit in RoomSense mode using the AMBIENT/AUTO setting this will also listen to musical information from the surrounding environment, form a single instrument to a whole band will work to determine the KEY/ SCALE for harmony/hardtune.
      Unfortunately, will not be possible to have both methods to collect Key/Scale information at the same time on this unit and the preference will always falls on using the two onboard RoomSense microphones for this function function. In this case would suggest to use the RoomSense mode Thank you
      • Wed at 12:56 AM
  • New
    Newcomer - Level 1

    Will the VL3X detect the harmony key from a loaded backing track? If so, what setting does the harmony setting need to be on (i.e natural play, scale, etc.)? 

    0 22
    • MikeMuellerleile
      MikeMuellerleile Wow, every question answered except for mine.
      • Jul 9
    • MikeMuellerleile
      PedroRodrigues Hi MikeMuellerleile please consider that the VL3X can detect harmony key from the Guitar input/MIDI or USB port/Aux input/RoomSense microphones but not form the from a loaded backing track but it will provide the user with information of the key present on the the files loaded. Thank you
      • Wed at 2:27 AM
  • New
    Newcomer - Level 1

    I really like the GOXLR mini, after trying loads of different pre amps and gates / channel strips for my mic its just about the only thing i found which works for a really great price! however, my set up for it is complex and due to the way its set up i cant use it to its full capacity (for some background i stream on twitch via obs studio), my input chain is as follows: shure s7mb > go xlr mini > pc

    this works and is great as an input, my issue stems from output which i personally have two issues with, 

    1. i like to keep my own listening volume sepparate from stream volume, with the goxlr this currently isnt possible as far as im aware, if i were to use all the faders and output to stream mix, if i decreased the volume on a single fader, i have no way to compensate for that in obs, this could be fixed by optionally outputting the channels sepparatly as well as a combined "stream mix" , so currently i am only using a single fader to output music only to stream mix, so if the volume is too low for stream, i can increase it in obs without affecting my listening volume.

    2. i use a external dac and headphone amp which makes routing output from the goxlr a bit of a pain, currently with the single fader im using, with voicemeter i take the streammix input and output it to my dac > headphone amp > headphones which isnt a great chain, i'd really love to see a feature either in a new go xlr to have lossless clean usb output, or have a software update to output to a specific device or again having seppareted channel outputs would allow me to fully use the faders to control my own volume sepparate from obs' output


    other than those personal problems, i really love the goxlr! i think its a fantastic product and in more simple setups works really really well

    0 32
    • AlexNotTheLion
      TC Helicon Hi AlexNotTheLion, great to hear from you! Thank you for your incredible support! This means a lot to us.
      • Jul 23
    • AlexNotTheLion
      PedroRodrigues Hi AlexNotTheLion, I will leave you below a full GOXLR set up that will be helpful on this matter, information that involve OBS may be better answers by the OBS developers, so I would advise you to contact them directly.
      When it comes to using an external DAC, please take in to account that the GOXLR is a ADC and it will not be possible to use both unit at the same time as the GOXLR was developed to manage all aspect of the digital audio conversion and routing both unit as you have described just diminishes in a big way all the tools the GOXLR can offer you accompanied with an huge increase in the complexity of the set up.
      As I said on above please set up your GOXLR as stated below and you will have a huge amount of tools and processing power available for a seamless integration with any Broadcast tools.
      Please confirm that you are connecting the unit directly to your computer via USB 2.0 port avowing any USB HUB’s and any USB adaptors.
      Please confirm that you are you using a 1 x 1/8" TRS, stereo to connect your headphones?
      Are you using a headset? If you are please see the connection diagram below:
      (PICTURE 1)
      Please check the video below that will be very useful on this matter:" target="_blank" title="" target="_blank" title="">">">
      I would also suggest uninstalling the GO XLR APP and the install the lasted version available version that you will find by following the link below:" target="_blank" title="" target="_blank" title="">">">

      When it comes to configure the GO XLR instead of showing up in your computer’s operating system as a single device with multiple inputs and outputs, GO XLR shows up in your computer as several different audio sub-devices dedicated to different elements of your overall livestream.
      Sound>Playback Tab These different sub-devices will each appear separately in your PC’s
      Sound>Playback tab:
      (PICTURE 2)
      These Playback sub-devices carry the following types of audio information:
      Chat—voice chat audio from services such as Discord or Skype
      Game—audio from your videogame, such as explosions, special effects sounds, or alert noises that originate inside the game
      Music—audio from music applications running on your computer, such as Spotify, Windows Media Player or iTunes
      Sample—audio that has been sampled in GO XLR plays back into your stream over this channel
      System—this channel serves as a catch-all for when perhaps you have a particular video game that won’t allow you to choose a specific output device
      To set up your audio devices in the Sound>Playback tab, use the right-click option on your mouse to take the following assignments:
      set up the System channel as your overall Default Device
      set the Chat channel as your Default Communications Device Once assigned, the system will add a green check mark and text label to mark each of these devices:
      (PICTURE 3)
      Similar sub-devices also appear in the system Sound>Recording tab in order to make your livestream audio available for recording.
      These Recording sub-devices carry the following types of audio:
      Broadcast Stream Mix—the final stereo mix that contains audio from all sub-devices combined into a single stream
      Chat Mic—audio from your personal chat mic (chosen as the Default Device via the right-click function)
      Sample—sampled audio from GO XLR plays back and can be recorded using this sub-device
      (PICTURE 4)
      Once each of these sub-devices has been set up and assigned to a GO XLR slider, each slider on GO XLR can independently control its assigned audio device.
      Each slider may then be used to adjust that device’s volume within the final livestream stereo mix. To further illustrate this separate-and-mix concept, if you feel that your Chat audio is too loud, you simply reach out to the assigned slider on your GO XLR and move the slider downward to decrease the Chat volume relative to the Game, Music or Sample audio.
      If the Chat audio is too quiet, you can reach out and move the Chat slider up to increase the Chat volume or you may also grab the Game, Music and Sample sliders and move those sliders downward to decrease those sub-devices’ volume relative to the Chat audio.
      As last to avoid an unintentional doubling of your audio, you will need to go into Windows under the Sound>Recording tab and make sure that the Windows “Listen to this device” option is switched off for your designated Default Device.
      The “Listen to this device” option is the internal method by which Windows allows you to monitor audio, but the processing latency inside your PC is slower than GO XLR’s internal audio processing, and so this slight delay inside the PC can create an unintentional doubling of the audio.
      To de-select “Listen to this device,” follow these steps:
      Open the Windows Sound control panel.
      Click on the Recording tab.
      Right-click on your designated Default Device.
      Choose the Properties option from the pop-up menu.
      Choose the “Listen” tab in the Properties pop-up window.
      Find the “Listen to this device” option.
      Make sure “Listen to this device” is UN-CHECKED

      Thank you
      • Wed at 2:43 AM
  • New
    Newcomer - Level 1

    Hi there,

    I just bought a VoiceLive 3. 

    I've edited the presets to how I want them. I've changed 'Harmony' to 'Hit' 'on'. But the harmony just stays on all the time. I can't turn it on or off with the 'Hit' button. This is the main reason I bought the pedal, please help!

    0 30
    • thomasjaunism
      NicJonesMT Hi ThomasJaunism.
      Can you please submit a technical support ticket and provide some photos/a short video that shows exactly how you are settings up the VL3 and how it is behaving?
      We wil then be able to advise you further.
      • Jul 3
  • New
    Newcomer - Level 1

    I bought a TC Helicon Harmony G-XT a few months ago.  During my last recording sessions it worked fine.  After writing new songs to record I hooked up the rig and now signal from the microhone to the mixer.  I thought it might be the guitar needed to be hooked up to activate the mic.  The guitar plays through to the mixer, but still no mic. 


    Is there some setting that I am missing that is keeping the mic from working?  Does the mic input just stop working?  I have replaced both XLR cables with new ones and still no signal to the mixer.  What am I missing?

    0 30
    • BHShooter1
      NicJonesMT Hi BHShooter1.
      Sorry to hear you are having issues.
      I think the best option would be to submit a tech support ticket and a member of the team will be able to advise you further.
      If you could provide the following information in your Ticket it would help to Speed things along.

      • Can you please detail any other devices that are being used in conjunction and exactly how these are connected to your device? This includes Microphones, Mixers, Computers ETC.
      • Can you please detail how parameters on the device are set?
      • What firmware are you using and have you tried reflashing?
      • Have you tested the device using an alternative audio source?
      • Do you have access to alternative cables?
      • Have you tested the device with an alternative power source?
      • Can you confirm the specifications of the power cable you are using?
      • Are any LED’s or lights on the device lit up or behaving erratically?
      • Do you have a similar device that you can compare the behaviours of?
      • Can you please provide me with a detailed description of how the device is behaving and any other trouble shooting steps that you have undertaken?
      • Is the Issue Intermittent or constant? If it is intermittent is there a specific setting that needs to be used to cause the issue?
      • Jul 3
  • New
    Newcomer - Level 2

    I just purchased a Vocal Live 3 Extreme and want to transfer the presets from my old VL3 to the VL3E through Voice Support.

    0 25
    • MarkW_Wallace

      Hi MarkW_Wallace.
      Please see the following Video that covers how to do this.

      If you need any additional support please submit a technical Support ticket by clicking support at the top of the page.

      • Jul 2
  • New
    Newcomer - Level 1

    voicetone pedals come with a 12v power adapter. can they be powewred by a 9 v or 18 v pedal board power suppl?

    0 28
    • PaulLarkin
      Dale_M No there is a danger of damage if you use an incorrect rated voltage supply.
      • Jun 30
    • PaulLarkin
      kiskadar69 9VDC: you can damage your unit over time by under-volting the system. It's definitely not meant to run at 9V. The lower voltage creates stress on all the electrical components and something will go "poof" long before its expected lifespan.
      • Jul 1
  • New
    Newcomer - Level 1

    IM trying to compare mic mechanic 2 compression to voicetone t1. seems like the t1 has more compression. is that true? 

    0 23
    • PaulLarkin
      PedroRodrigues Hi PaulLarkin Thank you for your post, please consider that to be possible to provide any information you may require please follow the link below and submit an assistance request directly to our tech support team Thank you
      • Jul 1
    • PaulLarkin
      kiskadar69 The VoiceTone T1 has a "Comp / De-ess" knob. I think at 12 o'clock the rate of compression of the two devices is the same. If you turn the T1 "Comp / De-ess knob" all the way to the left, you will turn off the compression on it. If you turn the T1 "Comp / De-ess knob" all the way to the right, the compression rate will be maximum.
      • Jul 1
  • New
    Newcomer - Level 1

    Hi, does anyone know how to recover deleted presets from voicelive 3?

    Thanks in advance.

    0 21
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