TC Helicon

TC Helicon

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TC Helicon

270,119 members
149,908 posts
  • MichaelLapp
    Newcomer - Level 1
    2020-10-15

    I know this was covered somewhere, I just can't find it.  I am using a Line Six Helix with my TC Helicon Voice Lice Touch 2.  I don't think I want any other effects running at the same time.  Can someone please clear this up for me. Thank you

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    • MichaelLapp
      PedroRodrigues Hi Michael to be able to help you in more detail can you please state how you wish to have both unit integrating with each other ? When it comes to the VOICE LIVE TOUCH 2 you can use the Guitar THRU to output the exact same signal you have are inputting on the unit with no effects. preset
      • October 15, 2020
  • stephensmiles
    Newcomer - Level 2
    2020-10-15

    Hi.

     

    Ploease could someone respond to my case ref: CAS-144682-T0G1X5 which I opened 10 days ago.  I am trying to locate a spare part.

     

    This is no urgent.

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    • stephensmiles
      stephensmiles Now urgent
      • October 15, 2020
    • stephensmiles
      john0121 Hi Stephen, I'll have a look at this and make sure someone reaches out today. Apologies for the delay.
      • October 15, 2020
      • Unresolved service case
        stephensmiles Thank you
        • October 15, 2020
      • Unresolved service case
        stephensmiles Hi John. Is the below suggesting that I order a part? Hi. The dial on the top of my unit no longer works. I felt a click and then it worked no more. Are you able to provide a replacement circuit board? I have previously enquired about this on ticket ref CAS-88398-X1W5B1 and was sent a link #googtrans(en|en)" target="_blank" title="https://www.tc-helicon.com/brand/tchelicon/support#googtrans(en|en)">https://www.tc-helicon.com/brand/tchelicon/support#googtrans(en|en) which brought me back here. Please can you help me to source a replacement part Y32-00001-75577----Replaces TC part# 7E34001611 Old MT part # Q09-00001-62920
        • October 15, 2020
    • stephensmiles
      john0121 Hi Stephen, My colleague Dani has picked up on your case and sent you a quote for the requested part. Check your inbox and spam just in case.
      • October 15, 2020
    • stephensmiles
      stephensmiles Thanks John. All sorted now. Much appreciated. I have another question. I'm about to buy a condenser mic, probably a Rode NT1 or Aston Origin. Both require 48v phantom power. Will my Voiceplay live support this?
      • November 4, 2020
  • bugrakuran
    Newcomer - Level 1
    2020-10-14

    Hello. How can I set up TC HELICON GO GUITAR in my PC? Because I have bought it according to its written product info in the website. 

    Sincrely Yours

    Bugra KURAN

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    • bugrakuran
      leah Hi @bugrakuran ,

      In order to use your Go Guitar with your PC, your computer would need a TRRS connection. This looks like a normal 3.5mm headphone jack but can transmit both the microphone (to record) and left/right audio (to playback) signals to and from your device.

      If you don't have a computer with this type of connection, most modern mobile devices have this capability.

      I hope this helps. Thanks!
      • October 14, 2020
      • TC HELICON GO GUITAR
        bugrakuran Thank you very much for your help.
        • October 14, 2020
  • spittson
    Newcomer - Level 1
    2020-10-13

    Hello, Can you tell me when the new TC-Helicon MP-60 Vocal mic will be available for sale? Looking forward to trying it out!!! Thanks.

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  • Caught exception: Specified column "user_id" is not in the row
  • EricRyan
    Contributor - Level 2
    2020-10-13

    Direct link to VL3X latest firmware update (366?) please - I have no internet on my computer and must transfer the file from my phone to computer, then transfer it to new mini hd drive, then put drive into VL3X. Brand new unit sat in box, dry, cool environment unused for years due to long drawn out family tragedy. Now getting blue screen of doom. Starting from scratch with new HD drive

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    • EricRyan
      leah Hello @EricRyan ,

      We'd love to help! Please submit a Care Ticket by clicking the Support link at the top of this page. Scroll to the bottom of the page and click Technical Support to get started.

      Thanks!
      • October 13, 2020
  • JeremyGorman
    Contributor - Level 1
    2020-10-13

    Does anyone know if loops in the VL3 can be triggered via MIDI? I'm trying to get around the limit of 8 Loop Triggers (A - H) in the VL3.

    Thanks!

    Jeremy

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    • JeremyGorman
      PedroRodrigues Hi Jeremy it is possible to have MIDI sync on VOICELIVE 3 so you can can sync a external device such a pedal to use as a trigger, but for that you will need to have your VOICELIVE 3 unit running firmware version 1.2 . For more information please follow the link below to access a video about the MIDI Sync https://www.youtube.com/watch?v=n-c2hk4o9iA
      • October 13, 2020
    • JeremyGorman
      JeremyGorman Thanks Pedro and thanks for responding! Yes, I'm familiar with the MIDI sync feature, but I was really trying to see if the VL# might respond to MIDI commands to trigger loops. Since the VL3 has 50 loop slots (with 3 loops in each), but only 8 loop triggers (A - H) I am unable to trigger more than 8 separate pre-recorded loops. I was hoping to find a way around that.
      • October 13, 2020
      • Loop triggering in VL3
        PetGerbil no, the loops can't be triggered from midi...But, I've just had a squizz at the manual, and it looks like the 8 loops is per-preset, so could you change preset and get access to another 8 loops ? (I wonder if changing to a different "Step" would do the same thing ?...)
        • October 13, 2020
      • Loop triggering in VL3
        JeremyGorman No, it appears that assignment is one-time only. EX: you assign Loop 1:A to Trigger A in Program 100 and then assign Loop 2:A to Trigger A in Program 101. When you go back to Program 100 you now have Loop 2:A instead of Loop 1:A
        • October 17, 2020
    • JeremyGorman
      JeremyGorman Ok, I think I figured out a "work around" If I set one of the Loop Triggers to "Load Current Slot" (instead of specific slot) then whatever Loop Slot is loaded on the Loop page will appear. Ex: 'Trigger G - Load Current Slot - A' Now I create a Loop for Program 100 in Loop Slot 5:A and buttonmap Trigger G to the 'Hit" button. For Program 101 I create a Loop in slot 6:A and again buttonmap to the 'Hit' button. As long as I make sure to load Loop Slot 5 for Program 100 and Loop Slot 6 for Program 101 it works! Not ideal by any stretch, but a workable alternative.
      • October 17, 2020
    • JeremyGorman
      PetGerbil Does it make a difference if you re-save the loop and/or Preset after assigning 'em ?
      • October 17, 2020
      • Loop triggering in VL3
        JeremyGorman Doesn't seem to make a difference.
        • October 18, 2020
  • FelipeDeJesusCepeda
    Newcomer - Level 1
    2020-10-12

    Hola, tengo el VLX3 pero no se como actualizar su firmware, su version es: 2.2.00 BUILD 366, agradeceria mucho que me puedan ayudar... Gracias

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  • Dexxa
    Newcomer - Level 2
    2020-10-11

    The GO XLR is almost perfect.
    What is missing is an equalizer for the music channels
    Can this still be built into the software?

    that would be really great

    Marc

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    • Dexxa
      john0121 Hi Marcus, Thanks for the suggestion, I'll pass it along to the relevant team for consideration.
      • October 11, 2020
    • Dexxa
      Dexxa Hello, John,

      that would be great and I hope you can do the equalizer
      • October 13, 2020
  • MrCaster
    Newcomer - Level 1
    2020-10-10

    Hey all... my GO XLR seems to be having troubleshoot errors righ tout of the box.... this isnt ideal for a streamer and iwas wondering if anyone had any solutions... I have already tried uninstalling it and reinstalling it. Ive tried pretty much everything..... any solutions? there is also a red blinking light in the device itself... any help would be very much appreciated! 

    P.S. I was really hoping to not have to send it back in becuase ive already had to return another package because they got my order wrong! AGAIN any help would be so very appreciated! 

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