TC Helicon

TC Helicon

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TC Helicon

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  • BRymes
    Contributor - Level 2
    2020-07-02
    I have a Blackstar Series One 45, that supports MIDI switching for 4 amp channels. How can I control the amp channels as I scroll through my VL3x presets for each song? In the past I was able to change the amp's channels with my Line 6 pedal board, but I'm not having any success with the VL3x.
    read more...
    1 52
    • BRymes
      Frankahue I believe I have the same question... I want to use the voicelive 3 to change amp channels on my Hughes and Kettner.
      • July 2, 2020
    • BRymes
      kiskadar69 On the Blackstar Series One 45, you can assign an amp channel to each Program Change. See "Program Change Assignment" on page 13 of the Blackstar Series One 45 Owner's Manual.
      • July 3, 2020
    • BRymes
      kiskadar69 ... and in VoiceLive 3, the MIDI Out Filter should be set so that it does not filter out Program Change messages (set to "None" or "Control Change").
      • July 3, 2020
      • Voicelive 3 Extreme MIDI
        BRymes Thank you so much!! It's working now.
        • July 3, 2020
    • BRymes
      kiskadar69 Which Hughes and Kettner product is exactly?
      • July 3, 2020
      • Voicelive 3 Extreme MIDI
        Frankahue Tubemeister 36. Thank you for your help and input. Between this page and the Facebook Helicon page I have finally figured it out. Thank you again.
        • July 3, 2020
      • Voicelive 3 Extreme MIDI
        Frankahue Bill, I was looking at the Black Star manual too. It isn't quite as intuitive as I read it, but here are two things that I would do. First, plug your meaty cable into The Voice live and the Black Star. Go through your program settings and see if any channels are being changed on the Black Star. This is how I was able to ascertain that The Voice live was communicating with the Hughes & Kettner. Secondly, follow the instructions in your manual to change the assignment Channel from Omni to Channel One. I am not clear on what you need to do after that but that should start to get you in the right direction. I'm sorry I can't be more help. The Hughes & Kettner has a midi learn button. After pressing that button you hit the voicelive program button that you want the app to recognize and they sync up. I'm not quite sure what to say about that process for the Black Star, but I'm pretty sure you need to change that omni setting.
        • July 3, 2020
    • BRymes
      kiskadar69 You should also note that there are more than 128 presets in VoiceLive 3, so if you select a preset on VoiceLive 3, VoiceLive 3 will send a combination of a MIDI Bank Select message and a Program Change message. Therefore, for example, presets 1, 129, 257, and 385 will all send Program Change # 1. The Blackstar Series One 45 and Hughes And Kettner Tubemeister 36, on the other hand, only interpret Program Change messages, so both have a total of 128 presets.
      • July 5, 2020
      • Voicelive 3 Extreme MIDI
        BRymes Thanks again! I appreciate your help.
        • July 6, 2020
  • TC Helicon
    Triber Moderator
    2020-07-01
    We’ve upgraded the TC Helicon website so you can have a better browsing experience! Visit https://www.tc-helicon.com/ to check out all the new features.
    0 170
    • TC Helicon
      WilliamR There are reports that the app is checking for an update and then crashing; this is most likely due to the server migration that has happened this past week.


      We are in the process of fixing this at the moment. Here are the workarounds to get the app running while this issue is being addressed.

      The two workarounds for this are to

      1.) Disable your internet and start the app, then you can re-enable your internet
      or
      2.) block the Program in windows firewall, and then you can start the app.
      To do that search 'windows firewall with advanced security' in the windows taskbar
      then go to outbound rules and on the right-hand side under actions click new rule
      select Program then next
      then browse for the goxlr.exe (it is in program files(x86)/TC-Helicon)
      give it a name and finish
      then make sure the rule is enabled
      you also need to make sure your windows firewall is enabled
      https://prnt.sc/t9nt1j

      This will cause the app to produce the 404 error, and you can click ok and use the app as usual.

      If you are on a lower app version, then listed two messages above, use the links in that message to update. (edited)


      For step 2 above
      Blocking the internet connection for the GoXLR application

      1. Press Start
      2. Search: Windows Firewall
      3. On the left side select Advanced settings
      4. In the resulting window select Outbound rules on the left
      5. On the right side, select New Rule...
      6. In the resulting window, make sure Program is selected and click Next
      7. Make sure This program path: is selected and click Browse
      8. Navigate to the GoXLR App.exe and double click on it to select that file (Hint by default it's located in C:\Program Files (x86)\TC-Helicon\GOXLR )
      9. Click Next
      10. Make sure Block the connection is selected then click Next
      11. Make sure all boxes are checked for this screen then click Next
      12. For the name call, it GoXLR Workaround then click Finish(edited)
      • July 1, 2020
      • A new TC Helicon website just for you!
        WilliamR The simplest solution is to 1.) Disable your internet and start the app, then you can re-enable your internet
        • July 1, 2020
      • A new TC Helicon website just for you!
        FabioValdez I'm installing now, so it is impossible to run (even with internet disconnected) because for the first time running it requires a connection to the server.
        • July 4, 2020
    • TC Helicon
      SlaviaDjileVukainovi The same problem. Unable to start program.
      • July 4, 2020
    • TC Helicon
      WilliamR Sorry for the disruption. Our recent server migration revealed a critical bug that caused the app to crash. We were able to work with the PH team who managed to upload the missing files and redirect the URL path. This fixed the crashing bug for everyone on the latest app, however anyone on an older version will need to update using the below link, or they may still experience the crash.



      Please use this App installer if you are still experiencing crashing:



      http://tc-helicon.com/FirmwareAssets/GOXLR/GoXLR-App-1.2.3.103.zip
      • July 6, 2020
    • TC Helicon
      pddegrande Hello, please can someone help? (1) When I'm in guitar mode and change the preset I'm using I find that it changes the preset I'm using in vocal mode too. How can I use them independently? (2) is it the case that some of the vocal presets can't be used chromatically as i've noticed that, for example, when i use "10 SING-A-SYNTH" i can't sing from certain notes to others, it just won't pitch them and lingers a semitone below or above the desired note.. (3) Is it the case that you can't add, for example: "delay or reverb" (even though the light comes on) to some of the presets? Thank you very much. D
      • July 6, 2020
      • A new TC Helicon website just for you!
        WilliamR Global Effects
        Hello Dominic, I'm assuming you are using a Voicelive 3. It sounds like your guitar presets are set to global. Check out this tutorial that explains what the global settings do.
        • July 7, 2020
      • A new TC Helicon website just for you!
        WilliamR https://www.youtube.com/watch?v=yMwKD3-XaMk
        • July 7, 2020
      • A new TC Helicon website just for you!
        WilliamR https://www.youtube.com/watch?v=RjBabrZdjHw
        • July 7, 2020
      • A new TC Helicon website just for you!
        pddegrande Hello William, thank you so much for you response I didn't realise that you had sent these through (i'm new to this). I look forward to looking at your advice later today. Many thanks again! Dominic
        • July 9, 2020
  • Dale_M
    Triber Contributor
    2020-07-01
    We are getting a number of reports from service tickets through community that the GO XLR app is crashing after opening, we are contacting R&D to deal with this issue and we will let you know as soon as we have any developments.
    1 82
    • Dale_M
      alsoojm Please keep us informed. Hopefully this can be resolved as soon as possible today. Thank you
      • July 1, 2020
      • GO XLR app crashing
        Dale_M Will do.
        • 1
        • ·
        • July 1, 2020
    • Dale_M
      Clubbezitzer Same Problem tried to re-install but as soon as I connect the GO XLR the app closes
      • July 1, 2020
      • GO XLR app crashing
        NicJonesMT This should now be resolved if you download the latest version of the app from the following link;

        https://go.tc-helicon.com/e459s
        • July 3, 2020
    • Dale_M
      havocingaming Pretty ridiculous to have the app become useless due to checking for updates, thus causing the GoXLR to become a paperweight. This needs to be addressed in a new app build immediately.
      • July 1, 2020
      • GO XLR app crashing
        NicJonesMT This should now be resolved if you download the latest version of the app from the following link;

        https://go.tc-helicon.com/e459s
        • July 3, 2020
    • Dale_M
      Dale_M Sorry guys, as soon as we have news we can update everyone
      • July 1, 2020
    • Dale_M
      touristegalactique Same for me, Goxlr App crash constantly... impossible to work because of that problem please keep me update as soon as possible!
      • July 1, 2020
      • GO XLR app crashing
        NicJonesMT This should now be resolved if you download the latest version of the app from the following link;

        https://go.tc-helicon.com/e459s
        • July 3, 2020
  • Ysaweres
    Newcomer - Level 1
    2020-07-01
    My goxlr will start up and then just crash.
    0 1,849
    • Ysaweres
      Dale_M Hi there!

      We are getting a number of reports from service tickets through community that the GO XLR app is crashing after opening, we are contacting R&D to deal with this issue and we will let you know as soon as we have any developments.

      Sorry for the inconvenience.
      • July 1, 2020
      • GOxlr app keeps crashing
        WilliamR The simplest solution is to 1.) Disable your internet and start the app, then you can re-enable your internet
        • 1
        • ·
        • July 1, 2020
    • Ysaweres
      COMarine1371 Doing the internet thing worked for me idk if i will have to do every time or not....Thank you tho
      • July 2, 2020
      • GOxlr app keeps crashing
        Dale_M Our recent server migration revealed a critical bug that caused the app to crash. We were able to work with the PH team who managed to upload the missing files and redirect the URL path. This fixed the crashing bug for everyone on the latest app, however anyone on an older version will need to update using the below link, or they may still experience the crash.

        Please use this App installer if you are still experiencing crashing:

        http://tc-helicon.com/FirmwareAssets/GOXLR/GoXLR-App-1.2.3.103.zip
        • 1
        • ·
        • July 2, 2020
      • GOxlr app keeps crashing
        Ysaweres it worked thank you so much
        • 1
        • ·
        • July 2, 2020
      • GOxlr app keeps crashing
        Dale_M Great news! Thank you for letting us know
        • July 2, 2020
    • Ysaweres
      Johnnodordrecht For me solved
      • July 2, 2020
  • neume
    Newcomer - Level 1
    2020-06-28
    My Voiceaorks Plus starts normally with preset 1. I can choose between different presets either by midi or by hand. Without a recognizable malfunction, it crashes after a short time. If I switch it off and wait for the shutdown, it can be started again and then usually works for many hours without crashing. Does anyone have any idea how to fix this problem?
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  • Mortehl
    Newcomer - Level 1
    2020-06-23
    I'm currently using a Shur SM7B mic with a cloudlifter CL-1 activator and phantom power. I know the Go XLR supplies phantom power, but does the Go XLR require the activator?
    0 60
    • Mortehl
      RexBeckett The SM7B has a very low output level. Unless you are using it with loud sources, you will probably find that the CL-1 is necessary to get a good input level.
      • June 23, 2020
      • Does the Go XLR require a mic activator?
        Mortehl Appreciate it. I figured, but since the Go XLR advertises phantom power, I was wondering if it would also fill the CL-1 function as well. Speaking of which, this is correct right? I don't need to send 48V to the CL-1 anymore once I plug into the GoXLR, yes?
        • June 23, 2020
      • Does the Go XLR require a mic activator?
        RexBeckett The GoXLR provides 48V so you should not need an external phantom power supply.
        • June 24, 2020
  • SilktoneProductions
    Newcomer - Level 1
    2020-06-23
    I purchased a Harmony Singer pedal at a Guitar Center in Ocala, Florida last December. It is not working. Pro Coverage directed me here to get an RA# because it's covered the factory warranty.
    0 62
    • SilktoneProductions
      RexBeckett You need to open a Care ticket. At the top of this page, click Support -> Care -> Create a Care Ticket and select Type: Service Request. Make sure that you enter all required (*) data before clicking Submit.
      • June 23, 2020
  • DavidRichardson
    Newcomer - Level 1
    2020-06-23
    I’m just trying to find out if I can run my vocals and guitar through an amp or even two amps
    0 28
    • DavidRichardson
      RexBeckett You have two choices: Explain your question here and wait for one of the TC guys or another user to answer; Open a Care ticket for Technical Support.

      To open a Care ticket: At the top of this page, click Support -> Care -> Create a Care Ticket and select Type: Technical Support. Make sure that you enter all required (*) data before clicking Submit.
      • June 23, 2020
  • Serpent1
    Newcomer - Level 1
    2020-06-23
    I need to update my firmware but I am unable to connect my device to my laptop tried everything possible still can’t connect can someone help me it’s really urgent. Thanks
    0 83
    • Serpent1
      JoeRivers96 Hi Serpent1 - thanks for getting in touch and i'm sorry to hear about the trouble you are having here. Is the device recognised by your computer settings? Have you trued re-installing Voice Support 2? What Operating System are you using here?
      • June 23, 2020
      • Vl3x can’t connect to voice support
        Serpent1 I need to update my device urgently as I have many thinz to amend so pl help me out here it will a great help
        • June 23, 2020
    • Serpent1
      Serpent1 This is wat m using n I have tried everythin to connect my device can u help urgently
      • June 23, 2020
      • Vl3x can’t connect to voice support
        JoeRivers96 You may find this video useful, please run through the steps and let me know how you get on:


        href="https://www.youtube.com/watch?v=bb89sJztrOM"
        • June 23, 2020
      • Vl3x can’t connect to voice support
        Serpent1 I have done all those steps n even tried other possible ways but still not able to connect. I believe I can update my firmware through a usb stick as well can u help me out tht way if possible
        • June 23, 2020
    • Serpent1
      Serpent1 I have even used all types of cables small big good quality poor quality jus to check wat will work but still nothin. I jus wana update my firmware by any means or way so pl do help me out here thanks
      • June 23, 2020
      • Vl3x can’t connect to voice support
        JoeRivers96 Please submit a support case using the SUPPORT button at the top of this page so that i can assist you further here. Feel free to mark it for my attention.
        • June 23, 2020
    • Serpent1
      Serpent1 CAS-113873-F9D3Y8 This my ticket numb
      • June 23, 2020
    • Serpent1
      Serpent1 Hi Joe I have been able to update my firmware through the other option however now I wana know how can I download presets. As the device is not connection to my laptop
      • June 23, 2020
      • Vl3x can’t connect to voice support
        JoeRivers96 My colleague Pedro has emailed you on the case number above running you through some further steps here.
        • June 23, 2020
  • LaurentDubois
    Newcomer - Level 1
    2020-06-23
    Hi, I have the TC Helicon software on my Korg PA4X; fantastic efects;only problem, everything out on the same channel; my question : does an independant TC Helicon modul exist with all the voice effects (Silky Double, Kanye, Valkyrie Duo...) I have on my PA4X? Thanks in advance for your help, Laurent [email protected]
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