TC Helicon

TC Helicon

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TC Helicon

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89,961 posts
  • petrzajac
    Contributor - Level 1
    2019-07-21

    Hi, I have VL3 Ext and I have such a problem. When I put Jack in the guitar thru, he stops playing the guitar. I need the guitar signal to go to the VL and at the same time to go from "thru" to send it to the next effect. Why doesn't she do that? How to make this feature work? Thank you

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    • petrzajac
      TCH-Rob

      Hi @petrzajac !


      The guitar THRU jack on the Voicelive 3 sends out the dry guitar signal, and cuts off any other guitar signal to other outputs. Unfortunately, there's no way to have the guitar go out the THRU output and the other outputs. You can see more on this in page 29 of our reference manual. 


      You can send guitar through the guitar outputs in dual mono if you need to have two identical guitar signals. 


      Let me know if you have any other questions! I hope this helps


       

      • July 23, 2019
  • tcandel
    Contributor - Level 1
    2019-07-19

    Hello, new to Music Tribe, and first post here, so please bear with me.   Purchased a Harmony Singer 2 back on May 15th.    I first tried using it with batteries, but they didn't even last an hour and then it wouldn't work.  I bought a 9V adapter and it worked fine.  However, as of Sunday July 14th it quit working. I can't get it to power up at all.  I've tried the adapter on another product and it works fine.

    I've submitted two requests to Customer Support and gotten emails indicating they'll respond to me within one business day, but as of yet, I've not gotten any response at all.  Am pretty frustrated at this point as i can't use the product, and can't get help from Support. 

    Has anyone had this issue with the Harmony Singer 2?  And can you please tell me how to get a response from Customer Support. 

    tcandel 

     

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    • tcandel
      anurag

      This is my issue so far man


       


      UNIT DETAILS:


       


      TC Helicon harmony singer 


       


      PROBLEM DISCRIPTION


       


      The previous day i tried to do the firm update of my pedal by downloading the software called "VOICESUPPORT". As soon as my software was successfully installed, i tried to click the firm update, the update started to begin before the update was finished i had a message " the update was not successful". Then i tried to do a manual reboot my downloading the SendSX software by holding tone and footswitch before switching on the device. The green light changed to orange light and i tried to reboot it and even though after doing manually it doesnt come to normal operation. The device is not working still the power supply Grenn light is perfectly alright.


      I request to give me an assistance regarding my issue.


       
      • December 20, 2019
    • tcandel
      TCH-Rob

      Hi @anurag ,


      To receive support, please go to www.musictribe.com and create a care ticket under the "support" tab. Our support team will help you with your problem from there. 

      • January 3, 2020
  • bobpick68
    Contributor - Level 1
    2019-07-18

    I am using the VL Play acoustic with electric guitar. here is what I have and was hoping someone could me find the best way to set it up. z

    VL Play Acoustic

    Line 6 Helix LT 

    Tube amp

    PA System

    I am also the lead singer of the band and want to be able to use the harmonies of the VLPA. I am thinking it would go like this.. guitar>helix>helix out>vlpa gtr in>left vlpa>PA>right vlpa>guitar amp.

    Does this sound like it would work? I would love to just go direct but at the moment the PA system in the band sucks for guitar modeling so the Helix is being used for FX only. 

    Thanks for any advice. 

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    0 144
    • bobpick68
      TCH-Spencer

      Hey @bobpick68,
      Technically that setup you outlined works but you might find that the PlayAcoustic's harmony voices make weird note choices every now and then.  This is because the PlayAcoustic is expecting a clean/dry guitar input, so if you're adding guitar effects with your Helix before sending it to the PlayAcoustic, that can potentially screw up our harmony algorithm and cause it to choose "wrong" notes.  If you're finding this to be an issue, you should try switching the chain so the PlayAcoustic is first then run the right guitar output into the Helix and then your amp.  Cheers!

      • November 14, 2019
  • Mido
    Contributor - Level 1
    2019-07-15
    • Mido
      TCH-Rob

      Hi @Mido!


      The picture you posted is the voicelive 3's tone menu! The tone section uses adaptive eq and compression to work a bunch of magic and make your voice sound better. A good default setting is to set tone to "on" and leave shape, compress, and de-ess around 50%.


      Hope this helps! Let me know if you have any questions.

      • July 16, 2019
  • CKa
    Contributor - Level 3
    2019-07-15

    In the advert for the "TC-Helicon Go Guitar" it says "with the creative suite of TC Helicon mobile apps"  but this suite to be used with this device is nohwere to be found?

    SO What apps does the "Go Guitar" work with ?

    Als it say it can connect to PC, but how, which adapter, what driver, what program, is nohwere specified..

    DId i get cheated when i bought this "TC-Helicon Go Guitar: device then? up to now it seems totally unusable...

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    0 1,447
    • CKa
      TCH-Rob

      Hi @CKa,


       



      We are currently working on expanding the TC Helicon suite of apps but right now only the "Go Record" app is available.  This app is primarily focused on vocals but also works with Guitar.

      The companion app for GO GUITAR and GO GUITAR PRO will be a powerful guitar amp-modelling and effects app which we're very excited about; it's still in beta, but should be ready soon! Your Go Guitar will also work with 3rd party audio recording apps.
      • July 16, 2019
    • CKa
      CKa

      Ok, thank you, i will have to be patient then i guess.


      The text on your website : 


      " TC Helicon has you covered with an extensive array of mobile applications designed specifically for your GO GUITAR device, including effects, processing and much more – plus they are all free to download from your app store!" 


      Together with the "QUickstart"  Youtube presentation by Elli at : 


      https://www.youtube.com/watch?v=AxbBNZI51Do


       sold me the device, but this now feels a bit misleading for somreason, sorry to have to say so...


      But we will see if any of this  "extensive arry of mobile applications" will become available at any time soon, hopefully it will. 


       

      • July 16, 2019
    • CKa
      TCH-Spencer

      Hey @CKa,
      Sorry to hear you're feeling mislead about getting Go Guitar...


       


      Firstly, you asked about using Go Guitar with a PC.  There's an article in our Knowledge Base here that outlines the details, hopefully that gets you going.


       


      As for mobile apps, Guitar Rack does indeed work with Go Guitar with the caveat it can't unlock all the elements, which you've already found.  You still get some things to play with though, here's what Guitar Rack offers without being unlocked (taken from this page):



      • 4 pedals:  Over Drive, Super Chorus, Small Phaser, Analog Tremolo

      • 1 amp head:  Super Clean

      • 1 speaker cab:  FBlues 1x12 Combo

      • 3 microphones:  Flat, Dynamic S57, Condenser kh40

      • 4 rack effects:  Super Chorus, Analog Delay, Analog Tremolo, Small Phaser

      • Chromatic monophonic tuner (polyphonic tuner must be unlocked)

      • All other features - including metronome, backing track import, recording, MIDI learn, and more


      If that's not enough for you, there are lots of other guitar amp sim apps out there.  There are even a bunch of free ones - here are some free guitar amp sim apps I've used (on Android) and can recommend:  ToneBridge, BandLab, and Deplike to name a few.

      • November 28, 2019
    • CKa
      CKa

      Firstly, you asked about using Go Guitar with a PC.  There's an article in our Knowledge Base here that outlines the details, hopefully that gets you going.


       


      -- Nope, this link leeds to an empty page ... 


       


      As for mobile apps, Guitar Rack does indeed work with Go Guitar with the caveat it can't unlock all the elements, which you've already found.  You still get some things to play with though, here's what Guitar Rack offers without being unlocked (taken from this page):


      -- Nope, this link leeds to an empty page also ...


      Your product page at URL :


      https://www.tc-helicon.com/Categories/Tchelicon/Mobile/Interfaces/GO-GUITAR/p/P0DP5#googtrans(en|en) 


      Still claims :


      "Want to add some effects to your guitar or record the riffs you’ve been working on? GO GUITAR integrates seamlessly with the creative suite of TC Helicon mobile apps. When it comes to sparking your creativity, TC Helicon has you covered with an extensive array of mobile applications designed specifically for your GO GUITAR device, including effects, processing and much more – plus they are all free to download from your app store! And if that's not enough"


      So i am wondering where this suite of specially designed app's are to be found, because it just is not there as far as i can tell...


      So i cn say in honesty : it is still misleading for anyone interested in thi TC-Helicon product


       

      • December 25, 2019
    • CKa
      TCHelicon-Tad

      Our apologies. The link was working last month when it was posted. I think our web development team has moved the article to a new location. I will work on getting a new link for you. 

      • January 14, 2020
  • CKa
    Contributor - Level 3
    2019-07-13

    Just aquired a TC-Helicon GO Guitar interface device.

    In the video's for this product a "dongle"or "Adapter"is used to connect to the lightning port of an iPAD, it is also mentioned in the instruction leaflet to do so.

    But it is nohwere mentioned which adapter is used, the standard Apple adapter uses a TRS female jack, but the TC-Helicon Go Guitar uses a TRRS jack ( 3 contacts against 4..)

    SO which adapter ( or dongle as it is called in the video) should i use for this interface ?

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    • CKa
      TCH-Rob

      Hi @CKa


      we use the standard apple lightning to headphone adaptor (https://www.apple.com/shop/product/MMX62AM/A/lightning-to-35-mm-headphone-jack-adapter) ; this should work for you!


      That said, apparently some of the earlier apple adaptors were just TRS, so if you have an older adaptor your Go Guitar may not work with it. 


      Hope this helps! Let me know if you have any questions. 

      • July 15, 2019
    • CKa
      CKa

      Thx, 


      Will see if i can obtain a new adapter tommorrow then, and will report back about my findings!

      • July 15, 2019
    • CKa
      CKa

      k, this works, but the "Guitar Rack"app still does not recognize the "Go Guitar"interface ..

      • September 21, 2019
    • CKa
      CKa

      ANd that was the end of this adventure, Guitar Rack will never recognize the Guitar Go basic, , will avoid TC stuff in the future...

      • November 14, 2019
  • Manhunt1
    Contributor - Level 1
    2019-07-12

    Searching for help in setting harmonies in my VL3X to specific minor keys.  I sing harmony to the lead vocalist and in certain songs we change from Major to minor keys [ usually oohhs  and ahhs ] while singing.  Can anyone direct me to the page[s] where it shows how to set each voice in the harmony group to the specific note/key range I want that voice to adhere to?  I understand I can use Steps to transition the vocal harmonies from a major key setup to a minor key, but setting my harmonies for a specific song requires some tweaking to ascertain the proper background vocal to the notes being played by the instruments.  The voices would be the harmonies minus my own note range.

    All the presets are great if you are singing church choir, country, or barbershop quartets.  The example I can offer is the backing vocals on Elton John's Someone Saved My Life Tonight.  This is what I am looking to achieve.

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    • Manhunt1
      TCH-Rob

      Hi @Manhunt1


      In order to select a specific key for your harmonies, you need to select "scale" in the mode for each harmony voice. The mode settings are the third row of parameters down from the top in the harmonies menu. Once in scale mode, you can select your key and scale.


      If the preset major and minor scales don't work for you, select the "cust" (custom) scale option. This allows you to select which note the harmonies play based on which note you sing. For example, if you set the "Map in Note" parameter to A, and you set the "MapOut" parameter to C#, the VL3x harmony will play a C# whenever you sing an A. 


      You can save custom scales per-step in your presets, so you're able to dial in very specific harmonies if you need them. I hope this helps, let me know if you have any other questions!


       

      • July 15, 2019
      • Harmony Voice Settings for Minor keys
        JosephLestochi Hi Rob, I need to know how to do this! I've been using a VL3X for about 4 years (and I LOVE it) in live gigs controlling some harmonies via guitar and midi but I'm having a similar problem as described above. Playing an A major chord via MIDI with one high harmony configured that stays in A major tune while I sing until I sing the fifth, an E. Instead of harmonizing with a high A it plays a G creating a 7th chord instead of maintaining the A major. How do I fix this? Are there more detailed instructions on configuring harmonies available for download? The regular user manual doesn't explain these settings very well. Thanks in advance!!! Joe
        • Feb 4
  • lana22
    Contributor - Level 1
    2019-07-08

    I powered down and accidentally powered up a few minutes after... shouldn't have bothered it, but it powered back up with a blue screen. 

    It is version 1.2.00 build 61
    I'm using VoiceTouch on my Mac.

    VoiceTouch says it's being used by another app. I've done everything a person can do on my Mac (privacy settings in Chrome, system preferences...) to make that not the case, to no avail.

    I can't see the screen, so I can't do anything like a factory reset - because I can't tell what's happening.

    I, of course, have a gig tonight.

    Please help me.

     

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    • lana22
      BrianLowe


      @lana22 wrote:


      I powered down and accidentally powered up a few minutes after... shouldn't have bothered it, but it powered back up with a blue screen. 

      It is version usps tracking 1.2.00 build 61
      I'm using VoiceTouch on my Mac.


      VoiceTouch says it's being used by  another app. I've done everything a person can do on my Mac (privacy settings in Chrome, system preferences...) to make that not the case, to no avail.


      I can't see the screen, so I can't do anything like a factory reset - because I can't tell what's happening.


      I, of course, have a gig tonight.


      Please help me.


       





      I am also facing the same issue here. Help is highly appreciated.

      Thanks in advance,
      Regards,
      Brian

      • July 8, 2019
    • lana22
      TCH-Spencer

      Hey @lana22 and @BrianLowe,
      Both of you will need to get in contact with our support team via this link.  Good luck!

      • July 9, 2019
    • lana22
      kantefier

      Greetings!


      I'm currently facing the same issue on my unit. Suddenly only blue screen, device doesn't boot up. Downloaded Voicesupport 2, as some older internet posts suggest, but on both operating systems (Win & OSX) I get the same result: "Device in use".


      Also, provided link doesn't work. Please help!

      • January 1, 2020
    • lana22
      TCH-Rob

      Hi @kantefier ,


      You can receive help from the "support" tab on www.musictribe.com


       

      • January 3, 2020
    • lana22
      optpenn

      Greetings!


      This is not good!!! I'm facing the same issue on my unit. I see only a blue screen. I Downloaded Voicesupport 2, as some older internet posts suggested.  I got the same results: "Device in use". 


      Please Help!

      • January 7, 2020
  • BigangboBonanno
    Contributor - Level 3
    2019-07-04

    I am looking for information on what each parameter means under the Harmony and Double voice choices  ??? For example < Gender , has quite a few choices but no explanation of what each one is suposed to do  ?  Porta ds? Smooth ?  Etc. There are many pages under Harmony as you scroll down and no where do I find explanations of each item I scroll down to > Yes some are self explanitory but quite a few I have no idea what they mean. On The Highs and Lows and Mid range areas it lists certain frequnceys but I I do not know where is a area I should be dialing in for , plus use on an outboard PA these adjustments to EQ mess them up too... . So confusing . Nothing in its booklet or downloads go over any of these parameters.... HELP ????  I tried using the presets given or downloaded but they need fine tuning for my voice. the more I play around and adjust the worse it gets... Does any one know the meaning of these parameters...  Last question is the double part used just to dowble your voice and not create a 2nd harmony for a Duo type song,  for Ex. Think Everly Brothers.  

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    • BigangboBonanno
      TCH-Rob

      Hi @BigangboBonanno!


      I'm going to do my best to list all of the paramaters under Harmony and Doubling and give a brief explanation of what each does. If you have any further questions feel free to ask! I've also attached an eq cheat sheet which might help you to figure out which frequencies you may want to cut or boost. Try using the Voicelive's looper to record your harmonies, and listen to what you want to change about them. Then find that issue on the cheat sheet to determine which frequencies you need to cut or boost. Before changing the eq settings, I would make sure that in the "tone" tab of your Voicelive's setup menu you have the tone parameter set to on, and the shape, compress, and de-ess knobs are set to around 50. This will add adaptive eq and compression to your voice, and you may find that you don't need to add other eq in the harmony menu!


      - Lead level: volume of your lead vocal


       


      - Level: volume of harmony effect


       


      - Human Style: determines how the humanize parameter behaves. 


       


      - Humanize: varies the dynamics and pitch of the harmonies to sound more human. Depending on which humanize style you select and what percentage you dial in, this can create anything from subtle variation to an extreme effect. 


       


      - Vib Style: Determines the way that vibrato behaves, e.g. the attack/decay of the effect, the shape of the vibrato, the speed of the vibrato, etc.


       


      - Vibrato: Determines the depth of the pitch and amplitude modulation created by vibrato


       


      - Pan: Determines the stereo spread of the harmonies


       


      - Gender: shifts the formant and register of harmonies without effecting pitch. This control is bipolar; turning the knob left will make your voice sound more "male" and turning it right will make it sound more female. You get seperate control of the gender of each harmony and doubling voice, which is why you see "V1 Gender, V2 Gender, etc."


       


      - Porta (portatempo in double): Effects the amount that harmony notes "glide" between one another. With no porta notes will shift immediately, with porta there will be a glissando between notes. You get seperate control of portatempo on each harmony and doubling voice, which is why you see "V1 Porta, V2 Porta, etc."


       


      - Smooth: Smoothing effects the amount of pitch correction applied to the harmonies. When smoothing is at 100%, harmonies won't be pitch corrected at all, and notes will smoothly transition between one another as they are sung. When at 0%, the harmony notes will be fully pitch corrected and sound autotuned. The downside of 100% smoothing that if a singer is at all pitchy, the harmony notes will be pitchy as well. We've found that the most natural sounding smoothing settings for most singers is between 90-95%. Each voice has individual smoothing control, which is why you see ""V1 Smooth," "V2 Smooth," etc.


       


      Hope this helps!


       

      vocaleq.jpg
      • July 5, 2019
    • BigangboBonanno
      TCH-Rob

      @BigangboBonanno , to make simple doubling effects without creating new harmonies, try the "1 voice tight" setting in the "double" tab!

      • July 5, 2019
    • BigangboBonanno
      BigangboBonanno

      I thought I replied to you when I got this . But apparently it did not accept my reply. I Thank You so much.. I have been using your advice and yes it is getting better.  I have tone off due to when on it gets too distorted when I sing louder even though Green Light on unit stays well below the red , hardly goes into yellow in fact.  and the tone setting on the highs make me sound just too bright and squeaky and a bit of distortion comes in. This is regarless of using Adaptive or not. Yes I tried messing with EQs and I have to almost turn off the highs and bring up lows and mids to get close but still the squeaky ness I cannot get out. Turn tone off and all is better. Yes Tried different Mics. SM 58 , 57 the TC helicon mics and an Audio Technica SM58 Beta type. The shure SM 58 and 57 sound the best to me . I am a tenor but I can go somewhat lower range and can hit some very decent high notes too... I have not messed with the Gender for the ones set on the Harmony I chose are pretty good for me at the moment.  Yes using Natural Play for the guitar chord and my vocal , the pitch on harmony takes a second to catch up for some reason at some very hard times. I  only chose Natural Play for the first vocal and leave the rest alone with nothing on except unison or maybe an octave above.  If I put Natural play on rest of harmonies things go pretty bad.. Yes I tried to dial in the paratmeters , I took off auto tune in main menu , I sing on key prettly well , and left the smooth parameter setting at your suggestions and tried with close adustments there to dial in further but to no avail. Did not mess with Porta , VIb is off, Humanize I try on and off but does not help my issue.   I wiil keep trying. The song I am working on is called Let It Be Me by the Everly Brothers. I have it very very close.... thank you again.   Angelo 

      • July 10, 2019
    • BigangboBonanno
      TCH-Rob

      Hi Angelo (@BigangboBonanno), 


      Let me know how it goes! I'm glad I could be of help. 


      Do use the auto mic gain settings on your voicelive? This might help you reduce the distortion you were speaking of. All you have to do is hold the setup button and sing into your mic at performance volume, then press the reverb button. This will set your gain to a level that doesn't clip. 


      All the best,


      Rob

      • July 15, 2019
  • cowbell-fever
    Contributor - Level 3
    2019-07-04

    Hi I'm a guitar player and recently purchased a TC Helicon Talkbox Synth about 2 months back, I have a classic Tube talkbox but wanted to get away from tube/microphone set up, after extensive research I like the Talkbox synth simplicity and pedal format - but in practice it is not a simple effect to use the way it is currently configured. 

    My main concern with this product versus the regular talkbox is the ability to sustain notes when not vocalizing or talking into the mic.

    My band plays Sweet Emotion by Aerosmith and the talkbox effect sound is good, but I cannot talk into the Microphone to trigger the talkbox synth for 40 seconds without taking a breath - is there a way to add a note sustain feature for a second or 2 seconds? 

    When using a regular talk box you have the Tube in your month and can play guitar and breath as needed and it will produce the talkbox sound, with the Talkbox synth if you are not talking into the mic or breathing the sound cuts out - not ideal and it's very abrupt. 

     

     

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    • cowbell-fever
      TomALang

      Good suggestion. I totally get where you're coming from and a hold feature would be useful for those long notes. I'll put a note in regarding it as we go forward with new products and implementations.

      • July 5, 2019
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