TC Helicon

TC Helicon

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TC Helicon

293,985 members
177,042 posts
  • New
    RandyMorgan
    Newcomer - Level 1
    2021-01-14

    First of all what a god aufull experiance simply to try to locate a part - company should be ashamed of itself.

     

    So I assume I am communicating with a user group rather than the company here ... so does anyone have a line of this part?

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    0 93
  • New
    KerryKnuth
    Newcomer - Level 1
    2021-01-13

    Is there any chance that the voice live play product could be upgraded to be able to store loops? That would be a great feature!!

    0 79
    • KerryKnuth
      NicJonesMT Hi Kerry.
      I will pass your comments along to the development team as a feature request.
      • January 14, 2021
      • voice live play acoustic
        KerryKnuth Just checking to see if there is any hope to get loop storage in voice live play acoustic. Or if there would be anyway to interface the ditto plus device to the play acoustic device. Not being able to store loops is problematic for a live performance!
        • November 19, 2021
  • New
    KerryKnuth
    Newcomer - Level 1
    2021-01-13

    Is there any way to hook up a rechargeable battery to power the voice live play acoustic. If so, what make and model do you recommend?

    0 173
    • KerryKnuth
      NicJonesMT Hi Kerry.
      As we do not produce portable power solutions we cannot recommend a specific one. All I would say is to look on user forums to see what other users are using as they may be able to advise you further.
      • January 14, 2021
    • KerryKnuth
      MartyCansler Hi Kerry, I have been using this for years. You need at least a 10,000 mAh power bank (20,000 would be better for longer battery life), a usb 5v to 12v converter cable and a reverse polarity cable. You can find it all on Amazon. Never had a problem and I have been using this for about three years.
      • January 14, 2021
  • New
    gawa4699
    Newcomer - Level 1
    2021-01-13

    I've had a lot of trouble to login I purchased a item on trying to use it no sound will come out of it buttons on machine do not work i bought the item back in October 2020 but do to illness and Christmas I could not get Intouch with anyone to rectify the matter can you help

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    0 50
    • gawa4699
      Nigel67 Hi, I am sorry about the login issues you are experiencing. Can you tell me the issue that you are having trying to login in and submit a ticket and I will get our web Team to look into it. If you are trying to login from the Home page, then this may be the issue as this login is for our partners only. You have to be in the Community page to log in. Can you tell me the error message that you are receiving. Many thanks
      • January 13, 2021
      • Repair
        gawa4699 I’m logged in how do I get my item replaced
        • January 14, 2021
      • Repair
        Nigel67 Once you have logged in to Community, please go to the Support Tab at the top of the page and click on it. In the new page that opens, scroll down to the Service Tab. Click on this and fill out the ticket. One of my colleagues will then reply to you. Many thanks
        • January 14, 2021
      • Repair
        gawa4699 I’ve put a ticket in thanks
        • 1
        • ·
        • January 14, 2021
    • gawa4699
      gawa4699 How long does this process normally take
      • January 14, 2021
    • gawa4699
      gawa4699 What is my case number not sure what is taking so long
      • January 14, 2021
      • Repair
        Nigel67 Your case number is CAS-410455-V7W5H7 and you replied to it at 8.56 this morning. I am sure my colleague will reply again shortly.
        • January 15, 2021
  • New
    WBGMike48
    Newcomer - Level 1
    2021-01-13

    are the goXLR drivers asio drivers?

     

    0 106
  • New
    goatyplayz
    Newcomer - Level 1
    2021-01-13

    I can't get my GOXLR to work, I just bought it, I went to the discord to get the best help I could. A few people tried to help troubleshoot but it did not work. My mic is unable to work so the item is basically useless at this time. There is limited support here and I would just like to send it in for service. Can anyone help me?

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    0 166
  • New
    jim1425
    Newcomer - Level 1
    2021-01-12

    HI IM NEW HERE, IM PLANNING TO PURCHASE A TC HELICON PERFORM V OR A PERFORM VK..JUST WANT TO KNOW IF BOTH DETECT PROPER KEY VIA AUX INPUTS OR ANY FROM ITS INPUTS ON BOARD TO DETECT OR GUESS THE RIGHT KEY IN ORDER TO USE THE HARMONY EFFECTS....I DONT PLAY GUITAR OR KEYBOARD ..JUST LOVE TO SING AND RECORD VIA MINUS ONE OR BACKTRACKS(KARAOKE)

    THANKS COMMUNITY FOR ANY HELP OR REPLY.

    JIM

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    0 76
    • jim1425
      ChrisEdwards1 Hi jim1425, both the Perform V and VK can detect keys via a backing track via Aux or with the use of the Roomsense feature. The Roomsense feature will use in the built-in Microphone on the unit to listen for chords in the room from a guitar or piano and try to figure out key and scale from that.

      The Perform VK is also capable of doing this with a Keyboard connected.
      • January 13, 2021
      • HARMONY KEY DETECTION BY AUX OR MIC
        jim1425 Thank you for such a pleasant reply.....more power to you and God bless you too..
        • 1
        • ·
        • January 13, 2021
    • jim1425
      ShawnBrown HI, i have a follow up question on this.

      My current "Karaoke" basesement includes:
      - 2 Perform V
      -Zoom Live track mixer - i have multiple headphone jacks on this which can be customized so as to have only the back track come out them.

      I am trying to understand if i can get better harmony from using the aux and having a line run to each Perform V with just the backtrack (KaraFun) and would that be better than room sense?

      I hope this even makes sense
      • November 16, 2021
  • New
    JoseRGonzalez
    Newcomer - Level 1
    2021-01-12

    Hello... is there a way to pan my vocals to the right channel (output to mixer) only so I can monitor the left channel (output to monitor) without hearing my vocals?

    Im using back tracks and hear my vocals in the ear monitor louder than the click track (left channel).

    Cheers,

     

    JG

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    0 66
    • JoseRGonzalez
      PedroRodrigues Hi JoseRGonzalez to be possible to reply in more detail please state what unit what you are referring to. Nevertheless generally on TC HELICON units that will not be possible but please confirm the unit you are referring to so I can provide the options available. Thank you
      • January 12, 2021
      • Vocal Output Panning (L/R)
        JoseRGonzalez VL3X. Sorry about that. I am using background tracks and need to monitor the left channel with in-ears, but my voice also comes out on the left channel and doesnt let me hear the click track. Thanks!
        • 1
        • ·
        • January 12, 2021
      • Vocal Output Panning (L/R)
        PedroRodrigues Hi Jose, please be aware that the metronome is always on, even when it's not. It's constantly ticking away in the background, so even when you have the metronome set to Off, it's still going internally to calculate things like delay.
        You can go into the Mix menu and customize the headphone output - it's possible to make this just the metronome output by turning everything else down. You can change the metronome's tempo, but it must be done manually, either by going into the looper's Met menu, or you can button map an effect switch to Tap Tempo and dedicate one of your effect footswitches (either guitar, vocal, or both) to metronome tempo. Either way, when you go to tap in a tempo a window will pop up showing the current tempo, and you can use the preset up and down footswitches to edit the tempo 1 bpm at a time (or just tap it in). All the individual levels are adjustable as well, you have control over a Main Mix, Headphone Mix, Effects Mix, and Loop Mix.
        If I understand your situation, you want to be able to stop the loops and have silence for an indeterminate amount of time, then be able to stomp the loops back on and have the 1 beat of the metronome right when you press the footswitch. Unfortunately, I don't think this will be possible with the inclusion of the metronome through the main outs.
        It is possible to isolate the metronome to the headphone out jack via the Mix menu, so you'd be able to hear it. This would be a substitute for you looking down at the flashing metronome light when singing.
        • January 13, 2021
      • Vocal Output Panning (L/R)
        JoseRGonzalez Hi Pedro... I dont use the metronome. I create my own backing tracks and import them into the voicelive3 extreme. The backing tracks I make have the music I want people to hear in the right channel. The left channel has a click and some cues to help me during the song. When I play the track in the VL3x, the right channel comes out my PA, and the left channel goes into my ear monitor. The background track works great, but my voice comes out of the VL3x out both channels, so because of my voice coming out of the left channel also, I cant hear well what I have in the track. If I lower the microphone levels, it would lower the volume on both channels so then the vocals would be too low on the mix. What I did last gig was to just connect my microphone directly to the PA so I didnt have to hear myself on the track, thus leaving the VL3x used as a track player.

        One way I tought of fixing this is to recreate all of my backing tracks so that the left channel is higher volume than the right. Thats gona take a long time.
        • January 13, 2021
  • New
    MartyCansler
    Contributor - Level 2
    2021-01-12

    I just purchased a Perform VG and tried to attach it to my mic stand.  I think it must only fit  the upper portion of the mic stand, but this still seems to be too large.  Mine, and most I have found are 5/8" diameter.  I have an older one that has an upper tube of 1/2".  This seems to fit well.  

    So which size should it best fit?  Will I break this if I try to attach it to the 5/8" tube?  

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    0 101
    • MartyCansler
      PedroRodrigues Hi, MartyCansler I would suggest to use a mic stand with 3/8" diameter to use with the Perform VG
      • January 12, 2021
    • MartyCansler
      MartyCansler Thank you for your reply. Do you know who makes a mic stand with this size?
      • January 12, 2021
      • Mic Stand Mount size for Perform VG
        PedroRodrigues Hi Marty I'm sure you will find a few solution on Thomann
        • January 13, 2021
    • MartyCansler
      MartyCansler Thank you Pedro. Just does not seem common to find this 3/8” diameter and no one list these specifications online.
      • January 15, 2021
  • New
    Poulppe
    Newcomer - Level 1
    2021-01-11

    Hello 

    why Can i not buy this microphone tc helicon mp 76 here in danmark.

    the dealer Dan guitar dont know if the Will get this microphone.

    So i hoped that anybody could tell me why i Cannot get this microphone 

    Have a Nice day

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    0 138
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