TC Helicon

TC Helicon

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TC Helicon

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  • New
    Daglow
    Newcomer - Level 1
    2021-01-10

    I have a voicelive 2, but when I plug my midi keyboard controller in it nothing happens.  I have turned on the midi function and held the 2 switches down to recognize the channel.  Still nothing happens.  I have used the software and it sees my keyboard but there is an x at the bottom and unlit.  

    I am hoping I am doing something wrong and the midi portion is not broken!

    read more...
    0 285
    • Daglow
      PedroRodrigues Hi, Daniel Daglow, please, connect a MIDI cable between your keyboard’s MIDI out and VoiceLive 2’s MIDI IN. Play a note on your keyboard and check VoiceLive 2’s display to see if the MIDI indicator lights. If it doesn’t, set the MIDI transmit channel of your keyboard to 1,VoiceLive 2’s default or perform the following quick MIDI receive channel procedure.
      Hold the PRESET up and SHORTCUT footswitches briefly to enter MIDI Setup.
      Press any note on your keyboard. This will automatically configure VoiceLive 2’s
      MIDI receive channel to match your keyboard’s.
      Tap the SHORTCUT footswitch to exit.
      You should now see the word MIDI flash in the main display when you play your keyboard.
      You can also set MIDI channel manually in the MIDItab of the SETUP menu.
      MIDI IN and USB To use the MIDI IN while you have a USB cable connected, press the SETUP button, locate the SYSTEM tab and turn the USB CONTROL setting to OFF.
      This will enable the MIDIIN. Alternatively, you may also remove the USB cable to access MIDIIN.
      When you want to restore computer control of VoiceLive 2 over USB, or you want to access the VoiceSupport application’s features, you can turn the USBCONTROL parameter back to On.
      In the Mac and Windows operating systems, you can select VoiceLive 2’s audio device in your workstation program by name.
      In some Windows DAW apps, however, the name of the audio device may be “USB Audio Device”. USB And MIDI Control To use VoiceLive 2’s MIDI IN jack for harmony, preset change or realtime control while USB is connected, enter the I/O tab in the SETUP menu and set USB CONTROL to OFF.
      USB audio will function normally, but MIDI will only be accepted by VoiceLive 2’s through its MIDI IN port. To re-enable VoiceSupport’s features and reception of MIDI from your DAW, turn USB CONTROL to ON.
      To access VoiceSupport please follow the link below:
      https://www.tc-helicon.com/tchelicon/product?modelCode=P0CMP" target="_blank" title="" target="_blank" title="https://www.tc-helicon.com/tchelicon/product?modelCode=P0CMP">">https://www.tc-helicon.com/tchelicon/product?modelCode=P0CMP">https://www.tc-helicon.com/tchelicon/product?modelCode=P0CMP" target="_blank">https://www.tc-helicon.com/tchelicon/product?modelCode=P0CMP
      • January 11, 2021
    • Daglow
      Daglow WoW! "MIDI IN and USB To use the MIDI IN while you have a USB cable connected, press the SETUP button, locate the SYSTEM tab and turn the USB CONTROL setting to OFF." That fixed the problem and some dust! Big thanx!
      • January 11, 2021
  • New
    Mcarafa
    Newcomer - Level 1
    2021-01-09

    I am looking for a button for TC Helicon Voice works Rackmount unit.   Are there any places purchase those or a website?

    Any help would be appreciated thank you

    0 70
    • Mcarafa
      RexBeckett Hi Mike, I would try opening a Care ticket for this.

      At the top of this page, click Support then scroll down and select Parts. Make sure that you enter all required (*) data before clicking Submit. The Care team will respond by email.
      • January 9, 2021
    • Mcarafa
      Mcarafa Will do. Thanks!
      • January 9, 2021
    • Mcarafa
      Mcarafa will do. Thanks! Mike
      • January 9, 2021
  • New
    GregoryPfremmer
    Contributor - Level 1
    2021-01-07

    Any Word on when these will hit the stores?

    0 90
    • GregoryPfremmer
      PedroRodrigues Hi Gregory, this unit was released on the 13/07/2020 as you can see below
      • January 8, 2021
    • GregoryPfremmer
      GregoryPfremmer Why aren't they available in the stores? Not 1 review on the internet from anyone that owns one. I know they have been announced, I guess a better question is when will they start shipping to the stores?
      • January 8, 2021
      • Any word on the Harmony V100/60 release dates?
        PedroRodrigues Hi Gregory, please be aware that are the partners that arrange any shipping or distribution form our factory so you must contact a partner and request information on this matter, please follow the link below to access our list of partner https://www.tc-helicon.com/buy.html?type=STORE
        • January 11, 2021
  • New
    mikecurtis
    Newcomer - Level 1
    2021-01-06

    It broke. This is the A-B switch on a Voicetone Harmony G-XT.
    How can I replace it?

    0 82
    • mikecurtis
      WilliamR Hello Mike, Please submit a Care Ticket. Click on the Support link at the top of this page. On the Support page, scroll down to the bottom and click on Technical Support to get started. We can get that part ordered for you.
      • January 6, 2021
      • My A-B switch got smashed by a piece of falling gear
        mikecurtis That seems to be a black hole. I got an automated response, but nothing further.
        • January 11, 2021
      • My A-B switch got smashed by a piece of falling gear
        WilliamR Hello Mike, We can get you the replacement parts through the support portal. If you create a parts ticket, someone from our parts department can get this done for you. This is where we can line everything up for you to get all the parts you need to fix your Voice tone harmony gxt.
        • January 11, 2021
      • My A-B switch got smashed by a piece of falling gear
        mikecurtis I can see my tickets in the queue and I see someone left a one line comment providing an apparent a part number, but I don't see how to get the part ordered
        • January 14, 2021
    • mikecurtis
      mikecurtis I wish. I find this process pretty cumbersome. I can see my tickets in the queue, and I can see someone responded with a part number, but I am getting no way to order the part. I think I have 2 tickets in the parts queue, (because I couldn't see the first one)
      • January 14, 2021
    • mikecurtis
      WilliamR Hello Mike, Sorry for the delay. Todd has just sent you a price quote through case number CAS-406878-D9T2F2
      • January 15, 2021
      • My A-B switch got smashed by a piece of falling gear
        mikecurtis How do I see that? I'm on the Care Ticket Details page and I selected CAS-406878-D9T2F2 from my list of tickets, but I don't see anything from Todd. Nothing in my email either.
        • January 15, 2021
      • My A-B switch got smashed by a piece of falling gear
        mikecurtis
        • January 15, 2021
  • New
    boloulu
    Contributor - Level 1
    2021-01-04

    Using Blue 200 mic requires 48v phantom power. is this available on VLX3? also is there a preset to get talk box sounds like joe walsh, peter framton and jerry cantrell of alice in chains use on their famous songs?

    0 193
    • boloulu
      kiskadar69 48V phantom power: set SETUP / Input Type to Condenser.
      • January 4, 2021
    • boloulu
      boloulu Thanks. Now does the VLX3 have presets for talk box effect. TC helicon has a pedal for this but if its in VLX3 I'm ready to drop $800.
      • January 4, 2021
      • Phantom power
        PedroRodrigues Hi boloulu all the preset for the VL3X will be available via VOICESUPPORT 2 but effectively the VL3X offers tools such as vocoder, talk-box and rhythmic modulators. Thank you
        • January 6, 2021
  • New
    Tomhealy531
    Newcomer - Level 1
    2021-01-03

    I'm having issues adding backtracks to my VOICE LIVE 3 EXTEME.

    instead of using an MP3 I'm using ONSONG. 

    Any help would be appreciated!

     

     Thanks 

    0 73
    • Tomhealy531
      PedroRodrigues Hi Tom, please be aware that the USB flash drive needs to be formatted using the FAT32 file system. NTFS, HFS+ (the OS X file system) or other file systems cannot be read by VL3X.
      Instructions for formatting a USB flash drive with FAT32 can be found here:

      wikihow.com/Format-FAT32

      Your VL3X can only import MP3 or WAV audio files. (16 bit 48KHZ)
      Insert the USB flash stick into your computer and drag/drop your Backing Tracks onto the drive. You can also use a file manager application.
      Make sure to copy all audio files to the root directory of the flash drive. That means you should not put audio files into folders or subfolders. Your VL3X will not find these files.
      Insert the USB flash drive stick into the USB Host Port on VL3X.
      Your VL3X will recognize all valid audio files in the root directory of the flash drive and make them available for import.
      Press the Store button once.
      Use the arrow buttons below the Control Knob to navigate to the TRACK IMPORT tab.
      • January 5, 2021
  • New
    sry110
    Newcomer - Level 1
    2021-01-03

    Hi All-  I have a question which is hopefully an easy one!  I have a TC Helicon Harmony G-XT (in the Voicetone series) which I have running into a mixer.  The mixer has +48V phantom power option which I have not needed to switch on until now, when I am trying to also run a condenser mic cirectly into the mixer.  My question is, will the +48V phantom power at the mixer inputs have any negative effect on the Harmony GX-T which is connected to the mixer via XLR cables?

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    0 779
    • sry110
      kiskadar69 I tried this with a TC-Helicon VoiceLive Play GTX. There was no problem.
      • January 4, 2021
    • sry110
      kiskadar69 Although there was someone who had a problem with a Mic Mechanic 2:

      "Mic Mechanic 2 works fine when phantom from mixer or Fishman Loudbox turned off. When phantom power from the mixer/loudbox is on, the volume of the mic drops by about two thirds. Doesn't matter what mic I use, dynamic like SM57 or condenser like AKG C1000s or Shure Beta 87A. Many mixers don't have individual channel control for phantom meaning I can't use the Mic Mechanic 2 unless that channel's phantom power can be turned off. Tried multiple mics, cables, Mic Mechanic 2 with power supply or batteries. Anyone else having this problem?" (Gerald Jones,2017.11.17.)
      • January 4, 2021
    • sry110
      kiskadar69 This has already been answered in the TC-Helicon FAQ (the question probably concerned a VoiceTone D1):

      "Connecting outputs of TC-Helicon products to phantom power inputs

      Question: Can I connect the outputs of my TC-Helicon product to an input which has phantom power engaged?
      Answer: Yes, its safe to plug the outputs of any TC-Helicon product to an input which has phantom power engaged. As plugging an output into a phantom power input can cause a current spike, the safest way to set this up is to hook up all cables before powering up the PA/amp. Once all cables are hooked up, power up the TC-Helicon product before the PA/amp is powered up."
      https://community.musictribe.com/pages/kba?articleId=bbb06d8a-6c30-ea11-a812-000d3a081b66&brand=TC%20Helicon
      • January 4, 2021
  • New
    FletcherMWellma
    Contributor - Level 1
    2020-12-31

    Is voice support 2 compatible with big sur ?

    0 65
  • New
    BenjaminCleek
    Newcomer - Level 1
    2020-12-31

    I just got a voicelive 3 and it's a beast and I'm totally in love with it. My only real issues with it are ergonomic, but given the amount of features it packs, this was clearly well thought out. I use it in composing, post production and live performance environments. MIDI is a heavy part of everything I do, and I was disappointed to see the limited MIDI capabilities. I know you've discontinued it, but I really feel that this piece has the capability to capture the imagination of every electronic music producer out there......if only it had full MIDI implementation for all parameters.

    Will there ever be another firmware update? And if so, I have so much to add to that conversation ;)

    read more...
    1 849
    • BenjaminCleek
      PedroRodrigues Hi Benjamin, please be aware that you can follow the link below to access the VOICELIVE 3 Manual for this unit and please check the following pages to access the full MIDI implementation
      https://www.tc-helicon.com/tchelicon/product?modelCode=P0CDY

      -Page 71 to access MIDI SYNC
      -Page 140 to access the Looping and MIDI Sync
      -Page 151 to access for MIDI TAB
      -Page 175 for MIDI CC List
      The he MIDI implementation in VL3 is essentially the same as the VoiceLive 2…There can be up to 500 presets loaded into a VoiceLive 3, and it’s possible to navigate between these presets with an external controller sending MIDI Control Change (“CC”) and Program Change (“PC”) messages.
      The VoiceLive 3 can receive CC and PC messages via MIDI from sources like keyboards, footswitches, DAWs, and more. For the controlling device to send a MIDI message to VL3 it needs to be using the same MIDI channel as the VL3, typically this is channel 1 but you’re welcome to change it. Also make sure you aren’t misusing the MIDI input filters, and ensure that the MIDI input is set to be either “USB” (for the USB-mini input) or “MIDI Ports” (for the 5-pin MIDI input) depending on how you're connecting. These settings can be changed in VL3’s “Setup” menu, on the “MIDI” tab.
      *INSERT PIC OF MIDI TAB*
      To change Presets via MIDI, first tell the VL3 which Bank to look in, then tell it which Preset in that Bank you want to change to.
      Bank select: To specify the desired bank, issue an LSB Bank select message (CC#32) with a value of 0-3.
      Preset Select: After specifying the Bank, issue a PC Preset select message with a value of 0-127.
      MSB LSB VL3Bank Program Change (PC) VL3 Preset #
      0 0 0 0-127 1-128
      0 1 1 0-127 129-256
      0 2 2 0-127 257-384
      0 3 3 0-115 385-500

      The internal number associated with a Preset isn’t exactly what you see on the VL3’s screen, they’re actually all off by 1. This is because internally the list of Presets actually starts at an index of 0. This means that 0 = Preset #1, 1 = Preset #2, 2 = Preset #3, etc. It’s like your presets are saved from 0-499 but are displayed as 1-500.
      There are 4 Banks in VL3, and each Bank contains 128 Presets. Therefore the Preset selection number that goes to VL3 needs to be between 1 and 128. So for a Preset above 128, you need to subtract the number of the first Preset in the same Bank to get the MIDI Program Change info.
      The 9-digit message for changing to a preset is in the format of:
      MSB LSB PC#
      Or, you can first send a CC#32 of the Bank you’re looking in, then a PC value of the Preset you want.
      Here are some examples:
      Preset #5 would be: 5 - 1 = 4
      000 000 004
      or CC#32 value 0, then PC 4
      Preset #100 would be: 100 - 1 = 99
      000 000 099
      or CC#32 value 0, then PC 99
      Preset #208 would be: 208 - 129 = 79 (because Preset #208 is in Bank 1, which starts at Preset #129)
      000 001 079
      or CC#32 value 1, then PC 79
      Preset 259 would be: 259 - 257 = 2
      000 002 002
      or CC#32 value 2, then PC 2
      Preset 322 would be: 322 - 257 = 65
      000 002 065
      or CC#32 value 2, then PC 65
      Preset 491 would be: 491 - 385 = 106
      000 003 106
      or CC#32 value 3, then PC 106
      Preset 500 would be: 500 - 385 = 115
      000 003 115
      or CC#32 value 3, then PC 115

      When you try to address a Preset that does not exist (either an empty spot or one outside the 1-500 range), there is no built-in warning system, VL3 just won’t do anything. So if you can see the “MIDI” indication on the VL3 appearing when you send commands, but are not getting the Preset to change, ensure you’re not referencing an empty or non-existent Preset location.
      *INSERT PIC OF THE MIDI POPUP*
      If that all seems too complicated for you, consider using Steps instead of Presets. Steps are essentially Presets within a Preset, and you can have up to 10 Steps all in the same Preset. If your current Preset contains the Steps you’ll be using, it just takes a single CC message to choose your Step…
      CC 115 = Step
      Value represents Step Number, i.e. 1 = Step 1, 2 = Step 2, etc.
      So sending a CC#115 with a value of 2 will take you to the second Step in your current Preset.

      Sources:
      https://kb.musictribe.com/musickb/view/article/tch/en_US/VoiceLive-3-Selecting-Presets-and-Banks-via-MIDI-228155247

      https://www.sweetwater.com/sweetcare/articles/6-what-msb-lsb-refer-for-changing-banks-andprograms/

      https://forum.musictribe.com/showthread.php?14591-Midi-PRESET-Change&highlight=voicelive+preset+change+midi

      https://forum.musictribe.com/showthread.php?15866-Voice-Live-3-Set-List-Maker-on-iPAD&highlight=voicelive+preset+change+midi
      I hope this helps
      • January 11, 2021
    • BenjaminCleek
      PetGerbil None of those musictribe "Sources" go anywhere/timeout... Because this site is "Proudly powered by Potato!"
      • January 11, 2021
      • Voicelive 3 - full MIDI support please!
        PetGerbil And, No. there will be no more firmware updates.
        • January 11, 2021
    • BenjaminCleek
      peterderwolf

      Hi there, I am looking into VL3's Midi recently. I was szuprised that Midi CC List in the manual is very short, for me, there are a lot of interesting parameters missing. You said that most of VL2s commands work as well - is there something like a complete list of all MIDI messages that VL3 can understand? Or would I really have to use sysex messages to deep-dive into parameter changes. (I love controlling FX panorama with a food pedal)

      • Aug 2
  • New
    MH0ll0w00d
    Newcomer - Level 1
    2020-12-30

    Hi, I hope someone can help?

    I'm having trouble trying to use the Care Ticket forms on Music Tribe, the ones I have tried just dont work.

    I want to make an enquiry about buying a part for my TC Helicon Voice Works Plus

    The Data wheel has snapped off and I therefore stupidly glued it back on. Now it turns but does not press to select, therefore I cannot do anything. I wou.ld require whichever part needed to make this function work again. Thank you. My Serial Number is 7087381

    The selections in the Care ticket form do not allow input of 'brand' and 'model'

     

    I hope someone can help and show me in the right direction

    Thanks, Mark

    read more...
    0 83
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