Turbosound

Turbosound

Brand

Turbosound

196,311 members
66,877 posts
  • New
    2020-11-22

    Hi i need a part for Turbosound IQ 18 Bass Bin, It is the metal insert on the top of the bin to mount the pole for tops into, mine has cracked does anyone have any ideas where i could find this

    0 3
    • Anth Mills
      Rex Beckett Hi Anth, try opening a Care ticket for this. At the top of this page, click Support then scroll down and select Parts. Make sure that you enter all required (*) data before clicking Submit. The Care team will respond by email.
      • Nov 22
  • New
    2020-11-20

    Is it possible to connect all of my iQ items (2 iQ12 and 2 iQ15b) to a usb hub so I can setup and control them from one computer?  Can this be done with a USB hub?  

    0 8
    • Lee Wolloff
      Paul Vannatto Hi Lee, we had a discussion regarding this some time ago here on the forum. If I remember correctly the final answer was no, it did not work.
      • Nov 19
    • Lee Wolloff
      David Knighton Hello Lee Wolloff,
      The short answer as Paul mentioned is NO, you cannot run multiple units to a USB hub. The speakers themselves are not designed to be networked over USB, and even you attempted, you'd probably run into issues, because there's no way to ID the units. Also, USB isn't very reliable at distances over 5 meters, so unless all your speakers are clustered in one giant heap, it would be moot to even attempt. If you absolutely must have a solution, you could run a USB cable to every speaker and then just have them labelled appropriately on the computer end so that you can freely access them one at a time. Again, your real limitation here is distance.
      • 3 hours ago
  • New
    2020-11-14

    I ORDERED THIS PRODUCT 11/04/2020. IQ15. THERE WAS 9 LEFT ON INCOMING AND THEY POSTED THAT THEY WOULD SHIP OUT 11/10/2020 OR SO. I WOKE UP 11/14/2020 AND THE IQ15 ORDER WENT INTO BACKORDER WITH NO ETA. PLEASE HELP ME I AM IN THE MIDDLE OF A INSTALL. THEY ALREADY HAVE A PAIR OF IQ15 IN THE CENTER. I HAVE A X32 INSTALLED. THE STEREO SIDES ARE OLD AND GOING OUT. THE CHURCH IS GETTING READY TO OPEN. PLEASE COMMUNICATE WITH ME AT 9047045719. THIS IS DONLOUIS BROUSSARD AT db SOUND. 

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    0 15
    • Don Broussard
      Paul Vannatto Sweetwater have them in stock (https://www.sweetwater.com/store/detail/iQ15--turbosound-iq15-2500w-15-inch-powered-speaker). I would suggest you cancel your order and get it from Sweetwater (and don't use all caps when posting - very hard to read).
      • Nov 14
    • Don Broussard
      Don Broussard I am a dealer.
      • Nov 15
      • Sales for turbo sound from Starin. Customer name is db Sound. My customer number is 23320. Po # is Free Reign. Order # is 2788680. Product is IQ15.
        Paul Vannatto This forum is meant for end users
        • Nov 15
    • Don Broussard
      Don Broussard I ordered on 11/04/2020. Sorry about the caps. My customer number is 23320. My order number is 2788680. Po number is Free Reign. The order is 2-IQ15 Turbosound. I guess your not handling dealers. Is there anybody in music tribe that can assist me.
      • Nov 15
      • Sales for turbo sound from Starin. Customer name is db Sound. My customer number is 23320. Po # is Free Reign. Order # is 2788680. Product is IQ15.
        Paul Vannatto I've sent a message to someone who should be able to help get the right contact for your dilemma. Since it is Sunday, he may not respond until tomorrow.
        • Nov 15
    • Don Broussard
      Pedro Rodrigues Hi Don I would suggest to contact your distributor where you have made your order and request information, effectively as Paul mentioned this forum is for users as any sales information update should be requested directly to the partner where the order was done as I'm sure STARIN will be more happy to assist you on this matter
      • Nov 16
    • Don Broussard
      Lee Wolloff Don, I was told recently that Starin is no longer distributing Turbosound. I heard this from a local rep firm. You should contact the rep firm in your area to get an answer on this.
      • Nov 19
      • Sales for turbo sound from Starin. Customer name is db Sound. My customer number is 23320. Po # is Free Reign. Order # is 2788680. Product is IQ15.
        Pedro Rodrigues That is correct but the process will be gradual as they still have stock of a few unit therefor my suggestion should be followed, but thank you for your contribution Lee
        • Nov 20
  • New
    2020-11-10

    The power switch on my subwoofer just stopped turning on, no matter what I do it won't flip. Do I need a new power switch or whole new power supply? How do I find either? My subwoofer speaker itself is also blown. Would it be cheaper to replace each part individually or just replace the entire subwoofer? If so how do I find just the subwoofer?

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    0 11
    • Clayton Gault
      Mike Maly Have you checked the fuse at the AC power inlet?
      • Nov 10
      • ip1000 Power switch not working
        Clayton Gault Yeah that was the first thing I did. Switched out with several new fuses to be sure and nothing works.
        • Nov 10
    • Clayton Gault
      Kyle Johnson Hi Clayton, Kyle here with Music Tribe. Please contact us directly. To do this, click on the Support tab at the top of the screen, scroll down and select Technical Support.
      • Nov 10
  • New
    2020-11-07

    Please I need help finding a new top speaker for my turbosound ip500 because it was dropped and it broke need a new replacement for it 

    1 2
    • raul combarro
      Rex Beckett Hi Raul, I suggest that you open a Care ticket for this. At the top of this page, click Support and then select Parts. Make sure that you enter all required (*) data before clicking Submit. The Care team will respond by email.
      • Nov 7
  • New
    2020-11-05

    Hello, I'm having trouble finding this ix12 button, could someone help me? where do I find to buy?

    thanks

    0 8
    • Márcio Dantas
      David Knighton Hello Marcia Dantas,
      You can order these from Music Tribe by clicking the SUPPORT tab at the top of the page and submitting a SPARE PARTS ticket. Please provide the picture and model number on your ticket. Someone should be able to source this part.
      • Nov 5
  • New
    2020-11-04

    I started trying to purchase parts on 7/31 under CAS-125741-X2B4S8 and CAS-125739-F7X8T6 requesting part #, pricing, and procedure to get parts. Only got part #, cases say problem solved(wrong). I have opened a new case CAS-156427-N0H4Y3 restating the part #s I was given again requesting pricing and procedure to get these parts. It seems the whole operation there is out of control and there are no phone #s anywhere. If this is "We've got you covered" it's very sad indeed. My Music Tribe customer # is 79000004. Thank you for your response!

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    0 7
    • Robert Tuck III
      Kyle Johnson Hi Robert, Kyle here with Music Tribe. Sorry to hear you've had so much trouble getting parts. I will follow up on your case numbers ASAP and make sure someone gets back to you.
      • Nov 4
    • Robert Tuck III
      Robert Tuck III Thank you very much, Kyle!
      • Nov 4
  • New
    2020-11-02

    Need help!

    What would cause my sub to stop working? Let me explain. I use my sub every week in church and have never had a problem. It's connected to another JBL spkr and you can see signal & power lights on in the back panel but no sound. I have no sound but do have signal....help!

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    0 15
    • Guy Hayden
      Rex Beckett Hello Guy, it sounds as though there is a fault in the amplifier or driver. I suggest that you open a Care ticket.

      At the top of this page, click Support and then select Service. Make sure that you enter all required (*) data before clicking Submit. The Care team will respond by email.
      • Nov 2
  • 2020-10-27

    I'm looking for some views and advice on weather the iQ15b would match up well with my Milan m12's. I'm looking at getting a pair of iq15b and wondered if anyone could tell me the best settings to to pair them. I prefer the iQ15b over the ml15b due to size and weight. I won't be using the ultranet features at this stage so just wanted to know what best setting to have them on inc the anti feedback etc. 
    thanks in advance 

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    0 5
  • 2020-10-26

    Hello, 

    I'm searching for replacement pole mounts to go into my subs. Does anyone know where I can find some that would fit? I've tried a couple different sizes from On-Stage Stands and neither worked. 

    I prefer the M20 threads if they might be available somewhere, just looking for something to make my setup a little more secure. 

     

    Thanks for the help! 

     

     

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    0 9
    • Kyle Murphy
      Chris Edwards Hi Kyle, I hope you are well. If you have not already done so I would recommend submitting a parts request, this can be done by going to support at the top of the page and scrolling down/clicking the parts tab. Once the form is filled in one of my colleagues will be in touch to advise further. Just make note that you are looking for a replacement Pole Holder / Top Hat and they will be able to assist further.
      • Oct 27
    • Kyle Murphy
      Lee Wolloff Kyle, I had the same issue and simply resized the on stage mounts to fit the smaller recesses of the sub. It worked well and the screw holes lined up perfectly. No modification of the sub.
      • Nov 1
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