Turbosound

Turbosound

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Turbosound

285,528 members
167,507 posts
  • New
    Crediblesounds254
    Newcomer - Level 1
    2022-04-25

    Hi I have a floor monitor with a power failure. I have checked it out and it will require replacement of AMP/POWER Module.

    Please advise on the procedure to acquire the replacement parts.

    Its Serial Number is S190500011BMU

     Regards

    George.

    read more...
    0 9
  • New
    FernadoQuinones
    Contributor - Level 2
    2022-04-23

    Where I can get the DSP knob for a X12 speaker? Thanks 

    0 8
    • FernadoQuinones
      Nigel67 Hi, are you describing the control knob for the Turbosound iX12 loudspeaker. Please can you advise in which country you reside and I will be able to help further. many thanks
      • Apr 24
  • New
    myerscartageand
    Newcomer - Level 2
    2022-04-20

    What is the warranty on the turbo sound Milan M 12 speakers that were not registered within 90 days?

    0 6
  • New
    Jorge07
    Newcomer - Level 1
    2022-04-16

    This case is suposely resolved but I did not receive my power module yet!

    0 11
    • Jorge07
      NicJonesMT Hi Jorge.
      I've just had a quick look at your ticket and can see that a member of the service team advised you that they will get in touch with the service centre.
      I'll drop a note over to them and ask them to give you an update.
      • Apr 18
      • IX 12 CAS-496556-W1Z6B5
        JeffRusin You will be waiting forever
        • May 10
  • New
    THRobinson
    Newcomer - Level 1
    2022-04-15

    Would a turbosound ts-12g320a8 work in a Fender Rumble 75 bass amp?

     

    Need a cheap 12" bass speaker because mine blew out (previous owner). 

    0 7
  • New
    shadygroveunitedbaptistchurch
    Newcomer - Level 1
    2022-04-11

    My apple App shows controls with ust dial, not the dail which shows the numbers set.  Can I change this?

    0 1
  • New
    Aman11
    Newcomer - Level 1
    2022-04-08

    Hello

     

    i purchased a pair of iq15's back in 2019 but need to find out if i still have warrnty and what is covered under the warranty. i am based in the UK can anyone help or advise what to do? The issue is with the driver i believe the bass has gone completely low comparing to another speaker 

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    0 9
    • Aman11
      Dale_M Hi there. Warranty should still be valid if you have the proof of purchase and you are the original owner, please submit this along with your contact details/best contact number/serial number and your full fault description on a Technical ticket which you can submit via the Support tab above.
      • Apr 8
  • New
    Randolph1234
    Newcomer - Level 1
    2022-04-05

    Hey I have an entire turbosound pa that is no longer putting out sound, and I am not able to figure out how to speak with a human being in order to explore warranty/repair options. I am not currently even able to create a ticket bc your site is down. Help!

    read more...
    1 5
    • Randolph1234
      ChrisEdwards1 Hi Randolph1234, please accept our apologies for any inconvenience caused here. The ticketing system has been undergoing some routine maintenance over the last few days, however, is now back up and running. If not yet done so could you please try submitting a ticket again and one of my colleagues in the Service team will be able to advise further.
      • Apr 5
      • Do you even have customer support?
        JeffRusin Hey Randolph I would say this guy is full of it. Every group on Facebook that deals with Behringer products hates music tribe and they have brought it on themselves. It takes six months to get anything done they don’t email customers back they don’t respond in a timely manner. Everybody says don’t by any of their products anymore and it seems music tribe doesn’t care. Maybe they’re just worried about their keyboards and not support anymore. I am one of the administrators on a turbo sound IQ Clark technic forum on Facebook and I can’t answer questions because you can’t get hooked up with anybody that will talk to you from turbo sound/music group. If people are looking to buy turbo sound and ask questions about them, everybody will say don’t buy them because they suck because of their service and customer care. I own turbo sound and I own Behringer but if it breaks I won’t even try to create a stupid Care ticket that’s another dumb ass thing. I will look on the Internet and buy a replacement speaker or part even if it’s under warranty just not to deal with music tribe. I am actually sending this email to help but I think they already know what’s going on I guess uli just doesn’t care about his company since he’s made his money and just wants to work on keyboards. They’re supposed to have updates for example on the x32 mix and that was years ago and it never developed. Music tribe used to be the greatest and now they seem not to care that everybody thinks of them and hold their products as the worst and I will keep on buying those Products I just wish they would get their head out of their ass and become responsible again
        • 1
        • ·
        • Apr 8
  • New
    Angr77
    Newcomer - Level 1
    2022-03-31

    And used a a PC with Windows 11 OS...but the PC just refuses to run the app properly ...giving the following error: No TS device with active USB uploader found. 

    I am running the app in administration mode and have pressed setup when booting up the IQ18B. (So it is waiting for the firmware to be sent) 

    Any hints? 

    best regards

    Anders 

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    0 4
    • Angr77
      Dale_M Are you able to try the update on an older WIN machine just to make sure the operating system hasn't created a conflict?
      • Mar 31
      • I tried to update my IQ18B with latest firmware…
        Angr77 Absolutely- I could try that - any recommendations where you know which OS version was working with the firmware app - 7, 10 etc?
        • Apr 1
    • Angr77
      Angr77

      I tried Windows 10 - and got the same results.

      • Apr 2
    • Angr77
      Angr77 I finally managed to update my speakers firmware - 2x IQ15 and 4x IQ18B using an old Windows 7 based notebook. One important thing when updating is to run in a CMD window with administration rights.
      • Apr 10
      • I tried to update my IQ18B with latest firmware…
        JeffRusin That would be music group slacking on keeping anything updated so you can update, music tribe is the worst it’s ever been right now and they do not care
        • May 10
  • New
    Mikebiondi2
    Newcomer - Level 1
    2022-03-27

    Need to buy 2 replacement woofer iq12. Where can I purchase them. Or is there an equivalent that will work. Thank you

    0 5
    • Mikebiondi2
      Nigel67 Hi Mikebiondi2. Please contact the Turbosound partner for the country that you reside in https://www.turbosound.com/buy.html, or you can submit a spares ticket and the Spares Team will advise you further. This can be done by clicking on the support tab at the top of the page. A new window will open. Scroll down and click on the Spare Parts tab and submit a ticket.
      • Mar 27
    • Mikebiondi2
      Mikebiondi2

      Thank you. Will do.

      • Mar 27
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