Turbosound

Turbosound

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Turbosound

180,585 members
49,355 posts
  • 2020-07-17
    Hello all... I own 2 x ip2000 and 1 ip300. I am looking for specific details of the DSP settings that are provided. What exactly is happening between the various options? (IE: Wall position versus Floor... Live Music versus Speech) What electronic changes are taking place? Does anyone have access to any graphs or written information? best!
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  • 2020-07-17
    We’re bringing new features to the Turbosound website to make it an even better experience! Visit https://www.turbosound.com/ today! #Turbosound #NewWebsiteFeatures
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  • 2020-07-13
    I cannot find an archived post in the old forum about this but have seen it mentioned. My IP1000 has a crazy buzz/rattle in a certain low-mid frequency. Once I dial it out it with an EQ it sounds 'empty' with no body. I'm mixing through an MR18 for an acoustic setup. I've tried numerous things to remedy with little success. It's like the sub bass cabinet vibrates at a frequency and it rattles the column at it's mechanical connection. Help, I own two and they both do it. Any suggestions appreciated. I love the units.
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    • James Leblanc
      Goetz Hi James,
      sorry to hear that! Could you please go to "Support" and create a new ticket – my colleagues will help with a solution!
      Cheers
      Goetz
      • Jul 13
  • 2020-07-10
    Anyone know what the typical response time is after you create a Care Ticket? Other than the automated email resonse I got back 5 days ago I've heard nothing.
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    • Michael Wise
      William Reichling Hello Michael, I'm sorry, due to a server migration we are running a little behind. What is your case number?
      • Jul 10
      • Response time?
        Michael Wise I'll send him an email.
        • Jul 14
      • Response time?
        Michael Wise Thanks for your help!!!
        • Jul 14
      • Response time?
        Michael Wise Any word???
        • Jul 20
      • Response time?
        Michael Wise I wrote another email to you and Colton. Just checking.
        • Jul 20
    • Michael Wise
      Michael Wise William. Help again. I emailed Colton on Tuesday and I haven't heard back from him. We are obviously having email problems. Or he hates me and thinks I'm ugly. Is there a phone number I can call to get this ball rolling faster? I need that speaker for a wedding I'm doing on August 1st. Sorry to bug you with this.
      • Jul 16
    • Michael Wise
      Michael Wise Hello Again...Sorry for being a pain. I just really need to get a new speaker soon. I sent you and Colton another email to see if it was working yet. Please let me know. Thank you!
      • Jul 18
  • 2020-07-10
    Hello, I tried to update the firmware to 2.2.2 via the Android Turbosound app. The connection between tablet and turbo sound is established (.. handshake ... erasing rom ...) but then the progress bar remains at 0% and the turbo sound is permanently in firmware mode. Unfortunately the firmware file cannot be loaded from the Turbosound homepage (error message on page, seems to be offline). CARE ticket already created, so far no feedback. Ideas why? Otherwise I send everything back to MusicStore, soon I don't feel like it anymore. Maybe someone can send me the firmware as a file and then try the Bluetooth share please. By the way: there are pixel errors in both displays, although the resolution is very low. Why that bad quality?
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    • Patrick Lenuweit
      Chris Edwards Hi Patrick, hope you are well. I have just sent the firmware file across to you in your case along with some additional feedback on the display. Hope this helps.
      • Jul 10
    • Patrick Lenuweit
      Patrick Lenuweit Dear Chris, Thank you for sending the firmware file quickly, the firmware upgrade worked perfectly for both speakers without an APP via Bluetooth Share. The speakers are working properly.
      • Jul 10
  • 2020-07-09
    Good Day, Hope you all are well. I bought the Turbosound Q15. I am trying to download the windows software from the turbosound website, but then it gives me a "error 477, Suspended CDN resource, Unfortunately, this CDN resource has been suspended." This means I cannot download it from that site. Can anyone please assist me where I can download the software and firmware?
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    • RothmanNicholas
      Chris Edwards Hi RothmanNicholas, i hope you are well. Unfortunately we are currently experiencing some issues with the site, however, this have been reported and should be resolved shortly. I have attached a copy of the Turbosound Edit software in the following link for you -https://we.tl/t-nAukGmOXwW Hope this helps.
      • Jul 10
      • Turbousound IQ15
        RothmanNicholas Hi Chris, wow this is what I call good service. Thanks a million, I really appreciate your help on this.
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        • Jul 10
    • RothmanNicholas
      RothmanNicholas Hi Chris, wow this is what I call good service. Thanks a million, I really appreciate your help on this.
      • Jul 10
    • RothmanNicholas
      Yarnold Is there a Mac version? I can’t find it anywhere on the website
      • Aug 13
    • RothmanNicholas
      Chris Edwards Hi Yarnold, unfortunately not. The Turbosound Edit software is currently only PC based
      • Aug 13
  • 2020-07-08
    Hello, everyone, thank you very much for welcoming me to this site. so here I am looking for diaphragm for my TURBOSOUND head ... if anyone knows where to buy or find RD-112 diaphragm for Turbo Aspect TA880H please? it's quite urgent . Thanks in advance .
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    0 24
    • JACKOD32
      Rex Beckett At the top of this page, click Support -> Care -> Create a Care Ticket and select Type: Spare Parts. Make sure that you enter all required (*) data before clicking Submit. The Care team will respond by email.
      • Jul 8
  • 2020-07-08
    Hi all, any help greatly appreciated. My active wedges have developed a fault.......they both emit a loud squeal / hiss / crackle whenever I plug any XLR into them. Anyone come across this? As above, annoyingly I can't open a care ticket. They were bought directly from Turbosound when they were in Partridge Green, UK. https://www.fullcompass.com/common/files/17445-TXP121UserManual.pdf Adam
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    0 8
    • TT23
      Nigel Turner Hi TT23, if you could put in a support ticket, put another model name in, but in the Subject and Description just highlight the actual speakers you are describing and a colleague will pick the case up and answer you.
      • Jul 8
    • TT23
      TT23 Thanks Nigel, as I'm then prompted to add the serial number I suspected the ticket wouldn't go thru but will try. Fingers crossed
      • Jul 8
      • TXP-121 Fault (Not a model option when opening a care ticket)
        Nigel Turner Just put in 123456. There isn't a check on the serial number
        • Jul 9
  • 2020-07-07
    Hello, we are located in Southern Ohio. We were wondering if Turbosound has released the Manchester series yet? Also, wondering if they’ve done any events concerning the Manchester series. We held off on purchasing a different brand because of our history with Turbosound TMS-3, Flashlight/Floodlight series...
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  • 2020-07-06
    Anyone know where to buy a TS-18SW2000A6? It's the 18" speaker in a Turbosound iQ18B.
    0 17
    • Michael Wise
      Rex Beckett I suggest that you open a Care ticket. At the top of this page, click Support -> Care -> Create a Care Ticket and select Type: Spare Parts. Make sure that you enter all required (*) data before clicking Submit.
      • Jul 6
    • Michael Wise
      Michael Wise I already did that. Thanks Rex!
      • Jul 6
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