Turbosound

I created a service ticket for an IP12B Sub-Woofer that will not power on. The ticket number is CAS-449643-F7V9R2 and on April 29 and the status was "pending". On May 11 it has changed to "problem solved"

The frustration is nothing is solved, no email, no contact, no nothing.

I even reached out via Turbosounds general contact page with this same info. It is as if nobody actually works at Turbosound.

No phone numbers and no response from anyone.

Hopefully someone will see this and get back to me:)

my contact eMail is [email protected]

Thank You

I have a TFX122M-AN monitor that I returned to Sweetwater for repairs (it had a bad power supply). Sweetwater, which is now the main service point for repairs in the US was very quick about diagnosing the issue, but today sent me this message:

"I have unfortunate news regarding the part we needed to perform this repair. The part is currently back ordered. Turbosound has not been able to provide us with an ETA yet."

We are a live music venue, and that monitor is one of our primary monitors, so having no idea when it might get fixed is not very comforting. What good is a 10 year warranty if you can't get parts? It's not like this is an old speaker, it's been in production for years now.

Don't get me wrong, I love my Turbosound gear and it sounds great and helps us be a better room and all the musicians like how the monitors sound - but the current situation with not being able to tell when new speakers will be available or when parts will be available is just awful. As a user of your equipment, I find this amazingly frustrating and it makes it hard to recommend your products no matter how good they sound.

If there is anyone from Turbosound or Music Tribe that would like to help me resolve this issue - feel free to contact me and I will gladly give you specifics on my warranty case.

Are Music Group still supporting legacy Turbo products?

Made a parts price/avalibility request a couple of weeks ago for a repalcment NuQ12 12" LS1221  So far no response.... 

Ticket Number: CAS-462964-H9Y8H3

If these are not supprted any more are there any details about the 12" driver avalive or a sugestion for an off the shelf replacment??

Regards,

matt

I understand that the LP100hz setting is the crossover point between the sub and the tops but what is "select the desired crossover frequency *For subwoofer systems 50 hz - 150 hz"? Is that for setting the lowest frequency you want the sub to go?

Hi! I'm pretty new to this tribe, so maybe you guys can help me out here. My setup is 6x the Berlin 123, 8x the NuQ 118B-AN and I want to configure an array for outside somewhere next month. I tried to set it up in EASE, but there are no GLL files availible for the 118B-AN and the Berlin GLL files do not work in EASE 3. Does somebody has a solution. I want to configer the subs in the right way and I'm not certain about setting up an End-fire setup with the Bandpass Subs.

I have the Turbosound iX12 speaker. I would like to use my turntable as a source and provide stereo input to the speaker via cables. Are the A and B inputs each mono or stereo? If they are mono, and I use both, will they be treated and left and right channels of a stereo signal?