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  • Ekm4489
    Contributor - Level 1
    2020-10-26
    Milan M15b Sub - Pole Mounts | Loudspeaker Stands

    Hello, 

    I'm searching for replacement pole mounts to go into my subs. Does anyone know where I can find some that would fit? I've tried a couple different sizes from On-Stage Stands and neither worked. 

    I prefer the M20 threads if they might be available somewhere, just looking for something to make my setup a little more secure. 

     

    Thanks for the help! 

     

     

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    • Ekm4489
      ChrisEdwards1 Hi Kyle, I hope you are well. If you have not already done so I would recommend submitting a parts request, this can be done by going to support at the top of the page and scrolling down/clicking the parts tab. Once the form is filled in one of my colleagues will be in touch to advise further. Just make note that you are looking for a replacement Pole Holder / Top Hat and they will be able to assist further.
      • October 27, 2020
    • Ekm4489
      LeeE_Wolloff Kyle, I had the same issue and simply resized the on stage mounts to fit the smaller recesses of the sub. It worked well and the screw holes lined up perfectly. No modification of the sub.
      • November 1, 2020
  • percy777
    Newcomer - Level 1
    2020-10-23
    how to link turbosound ip 2000 version 1 and ip2000 version 2 | High End Speakers

    two years ago i bought a turbosound ip2000 speaker. then recently i heard that i could link turbosound speakers with each other. so i bought anoher turbosound ip2000 speaker. i had no idea there were two versions. the first one i boght was ip2000 version 1 then the 2nd one was version 2. my problem is i was trying to link the both of them but it wouldnt work. is it because these two have different versions? if so, how do i upgrde my ip2000 vrsion 1? your response would be a big help, stay safe and thank you!

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    • percy777
      ChrisEdwards1 Hi Miquel, I hope you are well. Unfortunately, it is not possible to link a V1 unit to a V2 unit via Bluetooth. This can still be achieved via an analog connection, however, due to hardware changes, the V1 is not compatible with the V2. There is no official way to upgrade your V1 unit and please note any modifications carried out would void your warranty (If applicable)
      • October 26, 2020
  • Alesr
    Newcomer - Level 1
    2020-10-20
    IQ18B PC software | Portable PA Speakers

    I wonder under what name PC software for configuring IQ series speakers is availible? And link please. 
    i want to configure crossover and EQ.

     

    thanks

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    • Alesr
      ChrisEdwards1 Hi Ales Ribic, I hope you are well. The software you require is Turbosound Edit, this is not currently listed on the IQ product pages and I will look into getting it added. It can however be downloaded from the following page - https://www.turbosound.com/turbosound/product?modelCode=P0BMU Just click on the software tab to the right-hand side of the page and the file you require will be "Turbosound Edit PC Version 1.1"
      • October 20, 2020
    • Alesr
      Alesr Many thanks for fast reply. I will try.
      • October 20, 2020
    • Alesr
      Alesr It works. Im able to set all parameters from my PC.
      • October 20, 2020
  • renerod83
    Newcomer - Level 1
    2020-10-19
    Customer Service | Stage Monitors

    I opened a case on a Beheringer amp in 2018 and nobody ever got back to me. 

    I opened a ticket on Oct 5 this month regarding the tweeter on a Turbosound monitor and nobody has contacted me either. Is there a customer service number to call?

    Any help would be really appreciated.

    THanks, 

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    • renerod83
      Nigel67 Hi Rene, I am sorry that your case has not ben answered. Please can you tell me the case number you were given in the automated reply that you received and I will see why it hasn't been answered.
      • October 19, 2020
      • Customer Service
        Nigel67 Is this the case number CAS-144877-S4L2Q1? I see that a colleague has this case in his queue. I will message him and ask him to reply to you.
        • October 19, 2020
      • Customer Service
        renerod83 Thanks, I did get a reply hopefully it will get resolve since I just bought the item in Feb. should be in warranty
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        • October 20, 2020
      • Customer Service
        Nigel67 Hi Rene. Yes, it should be under warranty if you are the first owner. Have a good weekend.
        • October 22, 2020
  • MarkMcGreevy
    Newcomer - Level 1
    2020-10-19
    Turbosound IQ18b | Loudspeaker Components

    Hi, i was wondering if Turbosounds sells a replacement handle for a IQ18b, i have only had it for about 3 years but can't seem to find the original sale reciept for the warranty   Thanks

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    • MarkMcGreevy
      RexBeckett Hi Mark, I suggest that you open a Care ticket for this. At the top of this page, click Support -> Create a Care Ticket and select Type: Spare Parts. Make sure that you enter all required (*) data before clicking Submit. The Care team will respond by email.
      • October 19, 2020
    • MarkMcGreevy
      MarkMcGreevy I opened a case CAS-149014-G8V6X5  but not sure if I waited to long to respond..
      • October 31, 2020
      • Turbosound IQ18b
        RexBeckett The Care team usually respond within 2-3 working days. Keep watch on your email spam/junk folder.
        • October 31, 2020
  • Dylanb13
    Newcomer - Level 1
    2020-10-17
    Defective IP3000 | Line Arrays

    My IP3000 loses the top with working lows, along with the fact that the speaker came with the tweeter horn broken. I have not received any correspondence to attempt to figure out the issue or be able to fix the problem. Looks like I may have to suck up the cost and go buy a Maui. I wanted to give turbosound a chance, but it seems the customer service here is garbage other than someone to answer these messages and act like the company really gives a crap when they don't....

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    • Dylanb13
      ChrisEdwards1 Hi Dylan, do you currently have an open case with us? If so could you please share your case number and I would be more than happy to investigate the current status of your case.
      • October 18, 2020
    • Dylanb13
      DJ898228 I have the same issue! ! ! Did you get it repaired? Is there a fix?
      • November 30, 2020
  • Rhapsody
    Newcomer - Level 1
    2020-10-15
    DEFECTIVE IP1000 SPKR top works fine -NO LOWS | Loudspeaker Components

    no lows being reproduced. checked spkrs, -ok

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    • Rhapsody
      Nigel67 Hi Howard. We can definitely help you with the repair, but we need you to submit a service request ticket. One of my colleagues will then be able to advise you how we go about repairing your unit. If you can go to the Support tab at the top of the page and submit a service request ticket. Many thanks
      • October 15, 2020
  • Rhapsody
    Newcomer - Level 1
    2020-10-15
    DEFECTIVE IP1000 SPKR top works fine -NO LOWS | Loudspeaker Components

    no low output -mid/his are fine - speakers are fine

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    • Rhapsody
      Nigel67 Hi Howard. We can definitely help you with the repair, but we need you to submit a service request ticket. One of my colleagues will then be able to advise you how we go about repairing your unit. If you can go to the Support tab at the top of the page and submit a service request ticket. Many thanks
      • October 15, 2020
  • Rhapsody
    Newcomer - Level 1
    2020-10-15
    DEFECTIVE IP1000 SPKR top works fine -NO LOWS | Column Speakers

    I have an ip1000 pa system . The sub woofer is not reproducing any lows. I checked the sub speakers - OK..

    The mid/hi pack is ok .. It is definatley the sub. If you can send me the circuit board , I can replace it here.

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    • Rhapsody
      Nigel67 Hi Howard. We can definitely help you with the repair, but we need you to submit a service request ticket. One of my colleagues will then be able to advise you how we go about repairing your unit. If you can go to the Support tab at the top of the page and submit a service request ticket. Many thanks
      • October 15, 2020
  • TrevorCronin
    Contributor - Level 1
    2020-10-01
    Ease data.dll for all current Turbosound proucts? | Portable PA Speakers

    Hi there, is there a portal for downloading all the Ease data.dll for all current Turbosound proucts?

    We would like to design some new Turbosound systems with Ease, easily...

    What I find is not many products represented and not compatable with the latest version of ease.

    Sound around Myanmar

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    • TrevorCronin
      AlexLane Hi Trevor, most will run on EASE 2 with some of the newer ones working on EASE 3. You can download the older versions of EASE on the AFMG website. Unfortunately updating discontinued models to the later versions is not a viable option.

      Most of the .GLL files may require the full paid version of EASE to run FYI

      I will email you with a link to my archive of Turbosound EASE files, the vast majority of them are in there!
      • October 1, 2020
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