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  • New
    Jorge07
    Newcomer - Level 1
    2022-04-16
    IX 12 CAS-496556-W1Z6B5 | Loudspeaker Components

    This case is suposely resolved but I did not receive my power module yet!

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    • 1 Replies
      Oldest
    • Jorge07
      NicJonesMT Hi Jorge.
      I've just had a quick look at your ticket and can see that a member of the service team advised you that they will get in touch with the service centre.
      I'll drop a note over to them and ask them to give you an update.
      • Apr 18
      • IX 12 CAS-496556-W1Z6B5
        JeffRusin You will be waiting forever
        • May 10
  • New
    THRobinson
    Newcomer - Level 1
    2022-04-15
    Will a turbosound ts-12g320a8 work in Bass Amp | Rock Speakers

    Would a turbosound ts-12g320a8 work in a Fender Rumble 75 bass amp?

     

    Need a cheap 12" bass speaker because mine blew out (previous owner). 

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  • New
    shadygroveunitedbaptistchurch
    Newcomer - Level 1
    2022-04-11
    IP 2000v2 | Bluetooth Speakers

    My apple App shows controls with ust dial, not the dail which shows the numbers set.  Can I change this?

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  • New
    Aman11
    Newcomer - Level 1
    2022-04-08
    IQ15 Warranty | Portable PA Speakers

    Hello

     

    i purchased a pair of iq15's back in 2019 but need to find out if i still have warrnty and what is covered under the warranty. i am based in the UK can anyone help or advise what to do? The issue is with the driver i believe the bass has gone completely low comparing to another speaker 

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    • Aman11
      Dale_M Hi there. Warranty should still be valid if you have the proof of purchase and you are the original owner, please submit this along with your contact details/best contact number/serial number and your full fault description on a Technical ticket which you can submit via the Support tab above.
      • Apr 8
  • New
    Randolph1234
    Newcomer - Level 1
    2022-04-05
    Do you even have customer support? | Loudspeaker Components

    Hey I have an entire turbosound pa that is no longer putting out sound, and I am not able to figure out how to speak with a human being in order to explore warranty/repair options. I am not currently even able to create a ticket bc your site is down. Help!

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      Oldest
    • Randolph1234
      ChrisEdwards1 Hi Randolph1234, please accept our apologies for any inconvenience caused here. The ticketing system has been undergoing some routine maintenance over the last few days, however, is now back up and running. If not yet done so could you please try submitting a ticket again and one of my colleagues in the Service team will be able to advise further.
      • Apr 5
      • Do you even have customer support?
        JeffRusin Hey Randolph I would say this guy is full of it. Every group on Facebook that deals with Behringer products hates music tribe and they have brought it on themselves. It takes six months to get anything done they don’t email customers back they don’t respond in a timely manner. Everybody says don’t by any of their products anymore and it seems music tribe doesn’t care. Maybe they’re just worried about their keyboards and not support anymore. I am one of the administrators on a turbo sound IQ Clark technic forum on Facebook and I can’t answer questions because you can’t get hooked up with anybody that will talk to you from turbo sound/music group. If people are looking to buy turbo sound and ask questions about them, everybody will say don’t buy them because they suck because of their service and customer care. I own turbo sound and I own Behringer but if it breaks I won’t even try to create a stupid Care ticket that’s another dumb ass thing. I will look on the Internet and buy a replacement speaker or part even if it’s under warranty just not to deal with music tribe. I am actually sending this email to help but I think they already know what’s going on I guess uli just doesn’t care about his company since he’s made his money and just wants to work on keyboards. They’re supposed to have updates for example on the x32 mix and that was years ago and it never developed. Music tribe used to be the greatest and now they seem not to care that everybody thinks of them and hold their products as the worst and I will keep on buying those Products I just wish they would get their head out of their ass and become responsible again
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        • Apr 8
  • New
    Angr77
    Newcomer - Level 1
    2022-03-31
    I tried to update my IQ18B with latest firmware… | Portable PA Speakers

    And used a a PC with Windows 11 OS...but the PC just refuses to run the app properly ...giving the following error: No TS device with active USB uploader found. 

    I am running the app in administration mode and have pressed setup when booting up the IQ18B. (So it is waiting for the firmware to be sent) 

    Any hints? 

    best regards

    Anders 

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    • 3 Replies
      Oldest
    • Angr77
      Dale_M Are you able to try the update on an older WIN machine just to make sure the operating system hasn't created a conflict?
      • Mar 31
      • I tried to update my IQ18B with latest firmware…
        Angr77 Absolutely- I could try that - any recommendations where you know which OS version was working with the firmware app - 7, 10 etc?
        • Apr 1
    • Angr77
      Angr77

      I tried Windows 10 - and got the same results.

      • Apr 2
    • Angr77
      Angr77 I finally managed to update my speakers firmware - 2x IQ15 and 4x IQ18B using an old Windows 7 based notebook. One important thing when updating is to run in a CMD window with administration rights.
      • Apr 10
      • I tried to update my IQ18B with latest firmware…
        JeffRusin That would be music group slacking on keeping anything updated so you can update, music tribe is the worst it’s ever been right now and they do not care
        • May 10
  • New
    Mikebiondi2
    Newcomer - Level 1
    2022-03-27
    IQ12 | Portable PA Speakers

    Need to buy 2 replacement woofer iq12. Where can I purchase them. Or is there an equivalent that will work. Thank you

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    • 2 Replies
      Oldest
    • Mikebiondi2
      Nigel67 Hi Mikebiondi2. Please contact the Turbosound partner for the country that you reside in https://www.turbosound.com/buy.html, or you can submit a spares ticket and the Spares Team will advise you further. This can be done by clicking on the support tab at the top of the page. A new window will open. Scroll down and click on the Spare Parts tab and submit a ticket.
      • Mar 27
    • Mikebiondi2
      Mikebiondi2

      Thank you. Will do.

      • Mar 27
  • New
    Lachieiso
    Newcomer - Level 1
    2022-03-23
    LS-6503 | Loudspeaker Components

    I am looking for a recone kit for LS-6503 ??? 

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    • 1 Replies
      Oldest
    • Lachieiso
      KyleJohnson Hello, Kyle here with Music Tribe. To order parts for any product please click on Support and then Spare Parts to fill out and submit a ticket.
      • Mar 23
  • New
    bscholte
    Newcomer - Level 1
    2022-03-19
    Excruciatingly Slow and Poor Support | Portable PA Speakers

    Can someone help me get a status on my warranty repair?

     

    I shipped our iQ12 in for repair 9 months ago.

    5 months ago I was told the service center is waiting for parts.

    I've heard nothing since and have gotten no response to my email request for status.  Of course, there is no phone number to talk in real-time to a person.

     

    Am I the only one that has found this warranty support to be of practically no value?  Are we just supposed to shut down business for a year or two?

     

    Here's the ticket # CAS-456591-N7P3K9  -  iQ12

     

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      Oldest
    • bscholte
      Nigel67 Hi bscholte. I am very sorry to hear that you are experiencing issues getting your unit repaired. If you could advise the ticket number then I will ask the ticket holder to investigate and e-mail you back. Many thanks
      • Mar 21
    • bscholte
      bscholte

      The ticket number is in the original post above.
      • Mar 21
      • Excruciatingly Slow and Poor Support
        Nigel67 Apologies, not sure how I missed that. I have asked my colleague whose name your ticket is under and asked him to investigate and reply to you with regards the state of the repair.
        • Mar 22
      • Excruciatingly Slow and Poor Support
        JeffRusin Sucks doesn’t it. The company just doesn’t care anymore, pretty sad
        • May 10
  • New
    TomCanning
    Regular Contributor - Level 1
    2022-03-16
    iq12b - Android App and Bluetooth passthrough | Subwoofers

    First - Is there any info on how to get Turbocontrol app to successfully connect to iq12b?  I've seen mention of firmware update, but none are listed on the official site.

    Second - When you are connected via bluetooth to a subwoofer and playing music, does it not pass the signal up to linked speaker?

    Thanks in advance for any insight.

    read more...
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      Oldest
    • TomCanning
      TomCanning Serious question: I left this online community after they switched to this tribe thingy. I couldn't make heads or tails of it. I check every now an again to see if it has improved. Has it been abandoned, or am I just using it wrong?Is there another site/forum/board where people are discussing these products. I own and love a good few (XR12/16/18, MR18, TurboSound speakers, among others). I used to love regular check ins to see how people are using these tools. It was a source of great ideas, resources and a place to get community support. Now it seems to be a disjointed set of orphaned posts. It makes me sad. Where has it moved to?
      • Mar 20
      • iq12b - Android App and Bluetooth passthrough
        JeffRusin This whole forum and company has gone to crap they do not care anymore I did the same thing, after they made this site a cartoon app I gave up. I really just came back to bitch and tell people how they suck
        • May 10
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