Turbosound

Turbosound

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Turbosound

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98,008 posts
  • Rhapsody
    Newcomer - Level 1
    2020-10-15

    I have an ip1000 pa system . The sub woofer is not reproducing any lows. I checked the sub speakers - OK..

    The mid/hi pack is ok .. It is definatley the sub. If you can send me the circuit board , I can replace it here.

    0 20
    • Rhapsody
      Nigel67 Hi Howard. We can definitely help you with the repair, but we need you to submit a service request ticket. One of my colleagues will then be able to advise you how we go about repairing your unit. If you can go to the Support tab at the top of the page and submit a service request ticket. Many thanks
      • October 15, 2020
  • TrevorCronin
    Contributor - Level 1
    2020-10-01

    Hi there, is there a portal for downloading all the Ease data.dll for all current Turbosound proucts?

    We would like to design some new Turbosound systems with Ease, easily...

    What I find is not many products represented and not compatable with the latest version of ease.

    Sound around Myanmar

    read more...
    0 37
    • TrevorCronin
      AlexLane Hi Trevor, most will run on EASE 2 with some of the newer ones working on EASE 3. You can download the older versions of EASE on the AFMG website. Unfortunately updating discontinued models to the later versions is not a viable option.

      Most of the .GLL files may require the full paid version of EASE to run FYI

      I will email you with a link to my archive of Turbosound EASE files, the vast majority of them are in there!
      • October 1, 2020
  • Rhapsody
    Newcomer - Level 1
    2020-09-30

    PLEASE HELP

    I own Rhapsody Music in Mankato Minn. I Sold a customer an ip1000 Turbo sound speaker system 5/26/2018. I understand it has a 10 year wrnty so I am reaching out to you to determine how to get it repaired.  I checked all connections and cables.. Top works fine but NO LOWS. I checked the low speaker itself and spkr is fine so it must be in the circuit board / amp/crossover.

    I could repair it here if I can get parts from you or I can ship it to you . If I ship it to you -do you need the entire cabinet or just the circuit board ??

    Thank you 

    Howard Mock

    Rhapsody Music

    326 Madison Ave.

    Mankato, Minn.

    507-387-2562

     

     

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    • Rhapsody
      WilliamR Hello Howard, Please click the support link above and create a service ticket, and someone will get back to you ASAP.,
      • September 30, 2020
  • anzysc
    Newcomer - Level 1
    2020-09-30

    I only want to register my new Turbosound ip2000 speakers.... What do I need to do? It doesn't show up on this page. This took forever just to crfeate an account. Considering I am an IT professional this could be a better site.

    0 41
    • anzysc
      DavidKnighton Hello Michael Anzalone,
      Sorry for your frustrations. We do appreciate the feedback and will strive to make the site a better experience for all in the future.

      To register your product, head to the top of the page and click SUPPORT. Scroll down on the support page and you'll see a tile labelled 'Product Registration'.
      • September 30, 2020
    • anzysc
      DavidKnighton
      • September 30, 2020
  • Joeoverfeltmusic99
    Newcomer - Level 1
    2020-09-27

    I recieved a speaker that was having issues straight out of the box. HOWEVER b/c I did not open it within the first 30 days to find the problem I had to pay $180 out of my pocket and send it to a company that Turbosound uses in Silver Spring , MD called ProTech . I just got my speaker back from ProTech and guess what..... ITS NOT FIXED.... THe repair Number was 127364 and the tech was Raul. They charged turbosound $96.00 and said the speaker was fixed but it is still cutting in and out and I have three gigs over the next three weeks and still have a bum speaker. 

    Why does the customer have to suffer in this case. I sent the speaker back once already, filled out the ticket waited to hear back from you all and now I am going to have to do it all over again. I have never had this problem out of any other speakers I have bought and I have owned Peavey, Electro Voice, Bose, Ross and JBL. I cannot get anyone on the phone either and cant find a phone number to call. I just want this thing replaced so I can move forward. 

     

    The serial Number on this speaker is S170300315APK.     I need a speaker by this Saturday or I am going to have to go rent something. 

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    • Joeoverfeltmusic99
      Nigel67 Hi Joe, I can only apologise for the failure of the repair company to repair your loudspeaker. Please can you go to the support tab at the top of the page and submit a service request ticket. Let me know the number and I will get one of my colleagues in the Vegas office to help you straight away.
      • September 27, 2020
      • IQ 10 - Still not fixed
        Joeoverfeltmusic99 NO I can not .... I have already been through all of this. I did the ticket, I sent the speaker back, I paid to have it shipped, I had to wait and I had to be without a speaker and when I got the speaker back it was not fixed. Not only that but the whole reason I bought these speakers was to use the Ethernet feature on them and it won't work correctly. Now both of my speakers are cutting out, everything is brand new, new mixer ( x18 ) new cables ( pro Co) new speakers and now I have a product that I can not use and I am very very very dissatisfied with. And you can not reach anyone with your company there is NO phone number anywhere..... why should I have to submit multiple tickets only to get my problems not resolved. I wish I had never bought these speakers. I want TURBOSOUND to take them back and issue me a full refund or replace them.
        • September 28, 2020
      • IQ 10 - Still not fixed
        Nigel67 I have found your original ticket (CAS-133864-P3L6J6) on the system and have asked my colleague in Las Vegas who dealt with you originally to reply first thing that he starts work in the morning.
        • September 29, 2020
    • Joeoverfeltmusic99
      Joeoverfeltmusic99 Nigel I never got a reply which is what I have come to recognize as normal for Music tribe less you.... I have gotten rid of the speakers and won't look back. I need something that I can rely on something that is not going to fail me in the middle of a concert and I have 5 weeks of concerts coming up with two failed speakers. I lost a great amount of money on this deal but I have learned my lesson and I am sorry to say that I can not and will not buy from Turbosound / Midas / Behringer ever again. The customer service has been less than acceptable to me. Thank you for trying
      • October 2, 2020
      • IQ 10 - Still not fixed
        Nigel67 Hi Joe. I can only apologise once again for this and to be perfectly honest, I am as disappointed as you that my colleague didn't reply after he promised that he would. I am going to raise with the Team Leader.
        • October 5, 2020
  • djsmoov
    Newcomer - Level 1
    2020-09-26

    in need of help my turbosound iq12 woofer is blown and cant get any where on the site to get a new one 

    0 29
    • djsmoov
      RexBeckett I think your best option is to open a Care ticket. At the top of this page, click Support -> Create a Care Ticket and select Type: Spare Parts. Make sure that you enter all required (*) data before clicking Submit. The Care team will respond by email.
      • September 26, 2020
    • djsmoov
      djsmoov I already have done this still no answer i need the woofer
      • October 11, 2020
  • LTOWNPOET
    Newcomer - Level 1
    2020-09-24

    Ip2000 V1 abd v2 will not link. Can this be remedied? 

    0 37
    • LTOWNPOET
      billygallagher Hello Kurt. The version 1 and version 2 of the ip2000 can not be connected via Bluetooth, there are to many differences in the speakers. Hardware software etc.
      • September 28, 2020
  • LTOWNPOET
    Newcomer - Level 1
    2020-09-23

    I just received my ip2000. And at least one of the drivers in the bottom half of the column array is rattling. When I swapped it out with my old ip2000 lower column it dived the problem. So I need another bottom column for the new ip2000 that I bought from Musistribe. 
    also my older V1 ip2000 has developed a rattle in the top column . I'd rather not return the whole unit . I'd like to return the defective column instead of the entire unit.

    and I'd like to also get a top column that doesn't have a diver that rattles 

    read more...
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    • LTOWNPOET
      john0121 Hi Kurt, please submit a service request via the support button at the top of the page. The team can then advise of the options available depending on the warranty status. Thanks
      • September 22, 2020
  • Masterpiece01
    Newcomer - Level 1
    2020-09-22

    I just purchased the Milan15 Tops and subs. The dealer (Sweetwater) had covers for the tops, but not the subs. 

     

    Does anyone know IF there are covers for the subs? If so, how do I find them. There is no mention of accessories on the Turbosound site.

     

    Blessings.

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  • DLinke
    Newcomer - Level 1
    2020-09-04

    I have been looking at Yeti and other solar power generators to operate ip3000 outdoors for several hours.  Please, please give recommendations or at tge very least amps/wattage needed for at least a few hours of power for my ip3000.  Seems like u saw a Yeti with a briefcase unfolding solar panel.  I want to say it was a 1,000 or 1250 Yeti.   Cost I think was about $1,000 to $1500.   Would this power ip3000 for at least a few hours?   Please advise.    Thank you!

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    • DLinke
      PedroRodrigues Hi DLinke thank you for your contact, the issue when using any kind of generators is the voltage fluctuations that happen and that might damage the IP3000 PSU. Never the less if you wish to select one solar power generators I would select the 1250 Yeti.
      The PSU for the IP3000 is the following
      • September 9, 2020
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