Re: WARRANTY FOR LAB GRUPPEN AMPLIFIER BOUGHT FROM A MUSIC TRIBE DEALER NOT RUNNING BUSINESS ANYMORE
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Contributor - Level 2

WARRANTY FOR LAB GRUPPEN AMPLIFIER BOUGHT FROM A MUSIC TRIBE DEALER NOT RUNNING BUSINESS ANYMORE

Dear Team,

We are Hoang Bao Khoa Co. - a customer of Music Tribe in Vietnam.

Recently, we have got some cases in which the end user's Lab Gruppen Amplifiers broke. However, these products bought from the company - one of Music Tribe dealers in Vietnam currently does not run business anymore and the warranty period is still valid. Thus they come to us for consultancy and service.

Could you please advise us the warranty process for these cases?

Thanks

Diem - Hoang Bao Khoa Company

Diem Tran - Hoang Bao Khoa Co., LTD
hoangbaokhoa Contributor - Level 2 2019-12-26

2019-12-26

WARRANTY FOR LAB GRUPPEN AMPLIFIER BOUGHT FROM A MUSIC TRIBE DEALER NOT RUNNING BUSINESS ANYMORE

Dear Team,

We are Hoang Bao Khoa Co. - a customer of Music Tribe in Vietnam.

Recently, we have got some cases in which the end user's Lab Gruppen Amplifiers broke. However, these products bought from the company - one of Music Tribe dealers in Vietnam currently does not run business anymore and the warranty period is still valid. Thus they come to us for consultancy and service.

Could you please advise us the warranty process for these cases?

Thanks

Diem - Hoang Bao Khoa Company

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Superhero - Level 3

Re: WARRANTY FOR LAB GRUPPEN AMPLIFIER BOUGHT FROM A MUSIC TRIBE DEALER NOT RUNNING BUSINESS ANYMORE

@hoangbaokhoa 

Hello Diem, welcome to the community.

 

I expect that the warranty procedure would be the same as for any other owner of a Music Tribe product. The product owner can open a Care ticket for an in-warranty Service Request. This is done by clicking on the Support menu at the top of this page and then clicking the + Create a Care Ticket button. This is only possible when all required fields in the member profile have been completed.

 

When the Care ticket is raised, the requestor should get a confirmation email with a Care case number. The response may take some days. There have been cases where the responses have been lost in email spam folders.

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Contributor - Level 2

Re: WARRANTY FOR LAB GRUPPEN AMPLIFIER BOUGHT FROM A MUSIC TRIBE DEALER NOT RUNNING BUSINESS ANYMORE

Dear Rex,

 
Thanks for your response.
 
How about the case the product owner did not have / keep the Proof of Purchase to submit in the procedure.
 
Thanks
Diem
Diem Tran - Hoang Bao Khoa Co., LTD
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Superhero - Level 3

Re: WARRANTY FOR LAB GRUPPEN AMPLIFIER BOUGHT FROM A MUSIC TRIBE DEALER NOT RUNNING BUSINESS ANYMORE


@hoangbaokhoa wrote:

Dear Rex,

 
Thanks for your response.
 
How about the case the product owner did not have / keep the Proof of Purchase to submit in the procedure.
 
Thanks
Diem

@hoangbaokhoa 

Hello Diem, 

 

I am not a representative of Music Tribe so I have no special knowledge of their policies. I can only suggest that the product owner raises a Care ticket and includes an explanation of the situation. 

 

Music Tribe representatives (Tribers) do sometimes monitor this community but the Care ticket system is the primary means to request support.

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Contributor - Level 2

Re: WARRANTY FOR LAB GRUPPEN AMPLIFIER BOUGHT FROM A MUSIC TRIBE DEALER NOT RUNNING BUSINESS ANYMORE

Hi Rex,

Many thanks for your help.

Diem

Diem Tran - Hoang Bao Khoa Co., LTD