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Contributor - Level 2

Go Guitar Pro Guitar Rack iOS 13 update please


Can we please get a fix for ios 13, major issues unlocking the software. 

MattHooper Contributor - Level 2 2020-01-20

2020-01-20

Go Guitar Pro Guitar Rack iOS 13 update please


Can we please get a fix for ios 13, major issues unlocking the software. 

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Rock Star - Level 3

Re: Go Guitar Pro Guitar Rack iOS 13 update please

Hi @MattHooper , 

 

Has a CARE ticket been opened on this?  This forum is primarily a user supported forum. Seldom do the devs see posts here.  

 

https://www.tc-helicon.com/brand/tchelicon/support#googtrans(en|en)

 

Ken

If you want "Loud", then run a piece of sheet metal through a table saw. --Ivan Beaver
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Contributor - Level 2

Re: Go Guitar Pro Guitar Rack iOS 13 update please

 Done

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Triber

Re: Go Guitar Pro Guitar Rack iOS 13 update please

Matt,

So, you're using iOS 13.3, correct?
Can you upload a video of the unlock issue you are having? Are you experiencing any crashes or just trouble unlocking the app?

Tad Beavers | TC Helicon | Brand Solution Specialist Check out the knowledge base for helpful articles or try our youtube channel for video tutorials and demonstrations.
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Contributor - Level 2

Re: Go Guitar Pro Guitar Rack iOS 13 update please

Yes iOS 13.3

i have packaged up the go guitar pro to be returned so video.

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Contributor - Level 1

Re: Go Guitar Pro Guitar Rack iOS 13 update please

I have this problem too, I think.

Brand new guitar interface, received from Andertons Music Co in Guildford, UK today. 

Poor customer service, so bad.

Steps to reproduce:

1. Stop Guitar Rack if it was running.

2. Connect up.

3. Run Guitar Rack and attempt to access a 'padlocked' feature.

Have NO IDEA why the word "please" is part of the title of this query. This kind of fault should /never/ need the word "please", especially as all current range iPhone can only run iOS 13!