I filed a claim on Sept. 16. It said they would reply in one day. No reply and no way to contact anyone.
Welcome to the community. I know that support has been backed up lately and it's taking much longer than the normal one busines day to reply. Double check your spam folder since I've heard of several tickets getting caught there. Although it does sound like you got the intial email response with the ticket number.
If you can PM me the ticket number I can pass it along to someone who might be able to help out.
I hate that they got rid of the support phone number, I sell their products and i would hate having a customer with a problem and cant get good support. Please restore the support number.