Contributor - Level 2

Install 502 Mac

Hi Guys I purchased a bundle Podcast XENYX502.  I try to install on MacBook Air.   I have a message told me Can i don't install on thisMac.

Can you Help me ?

 

Thanks

danyb Contributor - Level 2 2019-12-30

2019-12-30

Install 502 Mac

Hi Guys I purchased a bundle Podcast XENYX502.  I try to install on MacBook Air.   I have a message told me Can i don't install on thisMac.

Can you Help me ?

 

Thanks

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Rock Star - Level 2

Re: Install 502 Mac

Hi Dany ( @danyb ), 

 

Welcome to the community.  What macOS version are you running?  Can you take a screenshot of the message?  Do you get the message as soon as you plug in the usb cable? 

 

Ken

If you want "Loud", then run a piece of sheet metal through a table saw. --Ivan Beaver
Contributor - Level 2

Re: Install 502 Mac

no i don't install a software.

 

Contributor - Level 2

Re: Install 502 Mac

hi Ken this is the screenshot.

 

Rock Star - Level 2

Re: Install 502 Mac

Hi Dany, 

 

That screenshot doesn't look right.  Can you take another screenshot?  Also, what macOS version are you running? 

 

Ken

If you want "Loud", then run a piece of sheet metal through a table saw. --Ivan Beaver
Contributor - Level 2

Re: Install 502 Mac

This is my version Mac OS

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Rock Star - Level 2

Re: Install 502 Mac

10.13.4 is fine.  Can you take another screenshot of the error message?  

 

and justt to clarify, you get the error message as soon as you plug in the USB cable? 

 

Ken

If you want "Loud", then run a piece of sheet metal through a table saw. --Ivan Beaver