Contributor - Level 1

No spare parts for 2 years old Tannoy loudspeakers ?

I have a couple of fairly new Tannoy Definition DC10T loudspeakers (2 years) where the dual concentric unit is broken due to a amplifier problem. There are not authorized workshops in Denmark and the producer of the amplifier have agreed to replace the broken unit but have not been able to get the sparepart indicates that Tannoy is not responding.

 

Is the DC10T and the DC10Ti considered discontinued since you are not able to deliver units for them anymore or get back to the workshop that holds the defective loudspeaker. The loudspeakers is quite expensive (list price 6.500 £) and can still be bought at Nintronics, and according to the homepage of Tannoy offers 10 years of warranty.

 

I cant be that I have to scrap my 2 years old Tannoy loudspeakers becourse Tannoy are not responsive or what

bentbert Contributor - Level 1 2019-04-24

2019-04-24

No spare parts for 2 years old Tannoy loudspeakers ?

I have a couple of fairly new Tannoy Definition DC10T loudspeakers (2 years) where the dual concentric unit is broken due to a amplifier problem. There are not authorized workshops in Denmark and the producer of the amplifier have agreed to replace the broken unit but have not been able to get the sparepart indicates that Tannoy is not responding.

 

Is the DC10T and the DC10Ti considered discontinued since you are not able to deliver units for them anymore or get back to the workshop that holds the defective loudspeaker. The loudspeakers is quite expensive (list price 6.500 £) and can still be bought at Nintronics, and according to the homepage of Tannoy offers 10 years of warranty.

 

I cant be that I have to scrap my 2 years old Tannoy loudspeakers becourse Tannoy are not responsive or what

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Volunteer Moderator

Re: No spare parts for 2 years old Tannoy loudspeakers ?

Hi @bentbert 

 

I’ve talked to the UK Care support and they have verified that those service parts are indeed in stock and you should be able to source them.

 

They asked me to provide you with the below information.

 

If it is a warranty claim, please go to the Tannoy warranty section.

https://www.tannoy.com/brand/tannoy/service-warranty/P0BXH#googtrans(en|en)

 

If its non warranty, then in the Support Page there is an Order Spare Parts you can use

https://www.tannoy.com/brand/tannoy/order-spare-parts#googtrans(en|en)

 

I hope that this info will solve your issue. You are welcome to give us an update on how it went.

 

Robert Lofgren | Did you find my post helpful? Give kudos and/or mark it as a solution!
Contributor - Level 1

Re: No spare parts for 2 years old Tannoy loudspeakers ?

This is great, I actually have a client of mine who might need some of these as well.

Matthew https://www.rittenhousesoundworks.com
Contributor - Level 1

Re: No spare parts for 2 years old Tannoy loudspeakers ?

Thank you for your reply - i have forwarded it to the workshop

 

Bent

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Contributor - Level 1

Re: No spare parts for 2 years old Tannoy loudspeakers ?

tanks

 

 

تعرفه نصب تضمیمی اپلیکیشن

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