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Contributor - Level 1

Help mail not working

Hey,

since I have a non-technical request I'm trying to contact help@musictribe.com as prescribed in the imprint on https://community.musictribe.com/privacy-policy

However, something seems wrong with Music Tribe's (presumably) Office365 DNS configuration, as all mail (I tried from different source servers) is rejected with

host musictribe-com.mail.protection.outlook.com [104.47.126.36]
   SMTP error from remote mail server after RCPT TO:<help@musictribe.com>:
   550 5.4.1 Recipient address rejected: Access denied. AS(201806281) [PU1APC01FT060.eop-APC01.prod.protection.outlook.com]

Is this being looked into?

Has anyone else tried mailing them lately and had success?

r007 Contributor - Level 1 2020-01-10

2020-01-10

Help mail not working

Hey,

since I have a non-technical request I'm trying to contact help@musictribe.com as prescribed in the imprint on https://community.musictribe.com/privacy-policy

However, something seems wrong with Music Tribe's (presumably) Office365 DNS configuration, as all mail (I tried from different source servers) is rejected with

host musictribe-com.mail.protection.outlook.com [104.47.126.36]
   SMTP error from remote mail server after RCPT TO:<help@musictribe.com>:
   550 5.4.1 Recipient address rejected: Access denied. AS(201806281) [PU1APC01FT060.eop-APC01.prod.protection.outlook.com]

Is this being looked into?

Has anyone else tried mailing them lately and had success?

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Rock Star - Level 2

Re: Help mail not working

Hi @r007 , 

 

Welcome to the community.  That email hasn't worked in almost a year.  The only way to contacy any of the Music Tribe companies now is through the CARE portal here: https://community.musictribe.com/t5/custom/page/page-id/Support

 

Ken

If you want "Loud", then run a piece of sheet metal through a table saw. --Ivan Beaver
Contributor - Level 1

Re: Help mail not working

Hi Ken, thanks for the welcome.

Now, I do know about the care portal, but I don't see an option there for a non product-specific inquiry. I'd need to contact someone in charge of legal matters in order to possibly obtain a permission to redistribute an old BEHRINGER technical document (for the DDX3216, which is not listed in the CARE portal). What should that be in CARE terms? Neither of the categories at my disposal (Pre-Sales, Technical, Registration, Service, Parts) seem to fit the bill.

Aside from that, I think the contact on the Privacy Policy page should actually be working in order to comply with GDPR. Funnily enough, the website feedback form (https://www.behringer.com/brand/behringer/website-feedback) is also broken, yet still around. That would have been where I submitted my issue with the privacy policy content (i.e. the non-working email), yet here we are.

All a bit confusing.