Hey @spysee4u ,
My apologies for the delay! If you haven't already, please complete your Community profile and submit a Care Ticket.
If you've already submitted a ticket, please click on my avatar (person icon) and send me a message with your Case number.
How to complete your Community profile:
1. Click on your avatar (person icon) on the top right of the Community home page.
2. Click on "My profile".
3. Click on "Edit Profile".
4. Fill out as many fields as possible on the first (Personal Information) page. (You'll need at least the required fields plus your phone number to submit a ticket!)
5. Complete the next two pages. (There's only one required field on the second page, no worries! )
6. You should now be able to create a Care Ticket.
To submit a Care Ticket:
1. Click the Menu (three lines on the top left of this page)
2. Click "Support".
3. Click "+ Create a Care Ticket".
I hope this gets you started. Let me know if you have any other questions! Thanks!