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Contributor - Level 1

download problem

I am unable to download the Windows 10 driver for a recently purchased UMC404HD. The download always fails. Same result with three different browsers. Documents download with no problem from this same page. I sent messages to "web site feedback" and also to "technical support" asking for help with this. The web site feedback message was completely ignored. The tech support message generated an e-mail citing a "case number," which was 00987105, and a promise to respond "within one business day." This promise turned out to be untrue, as I have received no further response. A PM through the Behringer Facebook page garnered an autogenerated bot response referring me to the support page, which was very frustrating since I had already tried that to no avail. Phone support appears to be non-existent. Is Behringer completely unwilling to provide customer support? Am I going to have to return this UMC404HD unit for lack of a driver? Any help would be welcomed. The downloads page in question is https://www.behringer.com/Categories/c/Behringer/Downloads#googtrans(en|en)

jarretes Contributor - Level 1 2019-07-16

2019-07-16

download problem

I am unable to download the Windows 10 driver for a recently purchased UMC404HD. The download always fails. Same result with three different browsers. Documents download with no problem from this same page. I sent messages to "web site feedback" and also to "technical support" asking for help with this. The web site feedback message was completely ignored. The tech support message generated an e-mail citing a "case number," which was 00987105, and a promise to respond "within one business day." This promise turned out to be untrue, as I have received no further response. A PM through the Behringer Facebook page garnered an autogenerated bot response referring me to the support page, which was very frustrating since I had already tried that to no avail. Phone support appears to be non-existent. Is Behringer completely unwilling to provide customer support? Am I going to have to return this UMC404HD unit for lack of a driver? Any help would be welcomed. The downloads page in question is https://www.behringer.com/Categories/c/Behringer/Downloads#googtrans(en|en)

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Valued Contributor - Level 1

Re: download problem

Hi Ernest ( @jarretes ),

 

Welcome to the community. I didn't have any problems downloading it.  I've put it on Dropbox here: https://www.dropbox.com/s/r37m5p3a33c6e8x/UMC-Driver_4-59-0.zip?dl=0

 

Ken

If you want "Loud", then run a piece of sheet metal through a table saw. --Ivan Beaver
Contributor - Level 1

Re: download problem

Thanks so much for your help! I really appreciate it.