Hotel changed owner/management, we have a fully paid reservation for the end of this month.
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Hotel changed owner/management, we have a fully paid reservation for the end of this month.

In mid-July, we booked a hotel in NYC for our stay at the end of this month, for nine nights. Because we saw a good deal on the rates, we decided to book the hotel (non-refundable paid in advance). The non-refundable price was about $25 less per night compared to the refundable rate. We decided to book this particular hotel because of certain amenities that we found beneficial considering that we are tourists vacationing in NYC (for example, washer and dryer facilities use for free, afternoon snacks everyday at the hotel lounge, refillable water dispensers with water bottles etc.)

The hotel was recently sold to new management a week ago, and based on initial feedback we read from reviews in various travel websites (TripAdvisor, Booking, Agoda), the amenities which prompted us to choose this particular hotel compared to the other two hotels we were considering are no longer being offered by the new management.word counter VidMate Mobdro

Given what happened, we are now considering our options. Would we be justified in requesting for a full refund (even if we paid a non-refundable rate) considering that the conditions which prompted us to book have changed?

megav13 Contributor - Level 1 2019-09-03

2019-09-03

Hotel changed owner/management, we have a fully paid reservation for the end of this month.

In mid-July, we booked a hotel in NYC for our stay at the end of this month, for nine nights. Because we saw a good deal on the rates, we decided to book the hotel (non-refundable paid in advance). The non-refundable price was about $25 less per night compared to the refundable rate. We decided to book this particular hotel because of certain amenities that we found beneficial considering that we are tourists vacationing in NYC (for example, washer and dryer facilities use for free, afternoon snacks everyday at the hotel lounge, refillable water dispensers with water bottles etc.)

The hotel was recently sold to new management a week ago, and based on initial feedback we read from reviews in various travel websites (TripAdvisor, Booking, Agoda), the amenities which prompted us to choose this particular hotel compared to the other two hotels we were considering are no longer being offered by the new management.word counter VidMate Mobdro

Given what happened, we are now considering our options. Would we be justified in requesting for a full refund (even if we paid a non-refundable rate) considering that the conditions which prompted us to book have changed?

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