Product Registration Imperfections
Hi Behringer / Music Tribe,
I do have some questions on the current product registration process. Creating the support tickets and attaching the proof of purchase seems to be working OK. However, some improvements would be welcome.
A first improvement would be that the product is automatically recognized, based on the entered serial number. This does not seem to work quite well.
A second improvement is that the system should send out some email confirmation about the created ticket; possibly with some following emails whenever the ticket status changes. In fact, this would not only be handy for product registration tickets, but for all types of support tickets.
Finally, the ticket should mention the entered serial number somewhere (preferably searchable). When I now consult my registration tickets, I only see which type of devices I have registered, but I don't find their serial numbers anymore. Especially, when you have several instances of the same device (e.g. I have 2x S16 / 2x ADA8200 / ...), it is difficult to link the ticket to the actual device. I do hope that during the registration process, you do have the serial numbers actually registered somewhere. How else are you able to determine if support requests are legit (i.e. within the 3 years) ?
Erik 'De LoRRe' Laurent