MikeDowns Contributor - Level 2 2014-04-15

2014-04-15

Behringer’s 3 year Warranty warning

Just a word of warning.
Don’t forget to register your X32 within the 90 days and check you get a confirmation email.

I bought a full X32 in September of 2012. I registered within 2 weeks, but did not get a return email. At the time I did not know this was the procedure.
We have since bought another full X32, a Rack and a S16.
I had a minor insert problem and contacted care. During the conversation they said the 1st X32 was not registered. I said I had registered it and they said they would get back to me. After nothing for 2 weeks I contacted them again about this and they basically said “computer says NO - nothing we can do”.
So I asked to speak to someone higher up. Eventually was told to email a copy of my purchase receipt and they would be in contact the next day. After nothing for another 3 weeks I contacted them again. This time I was more persistent (but polite) and managed to speak to a manager.
He said he was sorry and would call me back in the afternoon. Well that was last week………..

Edit: Good news my warranty has been sorted. Thank you Behringer guys.

So best thing to do is make sure you have registered and get confirmation of this.

I must say, as a positive, that the desks, rack and stage box are fantastic pieces of equipment.
I am amazed how good it sounds and how good the multitrack recordings sound via the USB connection.

Best Mike. Smiley Tongue

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Contributor - Level 2

Re: Behringer’s 3 year Warranty warning

I also got confirmations for both - the X32 in sept 2102 and the s16 in dec 2012 - so the system was OK then!
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Contributor - Level 2

Re: Behringer’s 3 year Warranty warning

Jeff regardless of registration you will always need your original receipt.

In regards to the 3 year warranty with registration I can only see one reason for this. Behringer only warrantees original owners. If you register right away odds are you are the original owner. If not you could sell the board a couple years later and give the original receipt to a non original owner. BUT I don't get why they don't just warranty it for 3 years regardless.
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Contributor - Level 2

Re: Behringer’s 3 year Warranty warning

I never received my confirmation letter for my x32 or an ep4000. I just bought the x32 this year and need to make sure it is covered.
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Contributor - Level 2

Re: Behringer’s 3 year Warranty warning

I did not get an email when I registered last Friday . In fact before this post I didn't know I needed to register . I now have 3 x32 and two are over a year old
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Contributor - Level 2

Re: Behringer’s 3 year Warranty warning

Not remembering if I ever got an e-mail response, and just looking to see how to tell if they have my registration information (on a TON of Behringer gear) and not finding anything...

How can you view all your registered products on their site?
All I see is where to do a new registration, not on my current registrations.
Thanks,
Jeff
Jeffrey D. Sloan
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Volunteer Moderator

Re: Behringer’s 3 year Warranty warning

Hi Jeff,

You would have to contact CARE at care@music-group.com or phone at (1) 702-800-8290 for the US and Canada and (44) 1562 732290 in Europe. The website here is not setup for searching warranty registration, unfortunately.

Paul
Paul Vannatto, Volunteer Forum Administrator and Moderator. Did you find my post helpful? Give kudos or mark it as a solution!
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Contributor - Level 2

Re: Behringer’s 3 year Warranty warning

Paul Vannatto;29072 wrote:
Hi Jeff,

You would have to contact CARE at care@music-group.com or phone at (1) 702-800-8290 for the US and Canada and (44) 1562 732290 in Europe. The website here is not setup for searching warranty registration, unfortunately.

Paul


I assume I need to do this after registering ?
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Contributor - Level 2

Re: Behringer’s 3 year Warranty warning

Dear all,

The normal process is that you are notified after your registration is recorded. However, it sounds like this hasn't happened for a few people. In this case, definitely call or email CARE with the info Paul provided above - either TO register or if you have NOT received registration confirmation, to make sure you're protected. We don't want people to go unregistered as it can create a big mess for both parties, and CARE can help in either scenario!

Best regards,
Sean Fairchild
Specialist, Channel Marketing
MUSIC Group
BEHRINGER
Best regards, Sean FAIRCHILD Specialist, Customer Experience Engagement MUSIC Group BEHRINGER
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Contributor - Level 2

Re: Behringer’s 3 year Warranty warning

I can't remember whether or not I registered my X32 at time of purchase, so I just went through the registration process (again, I think). There was no option for a straight-up X32, so I chose X32 TP and just entered my serial number for the X32. I have had a sticky motorized fader since day one, but didn't read the warranty stating that is only covered for 1 year. I'm just past that, now. I was waiting to see if any other issues would arise in the warranty period and send it it to get everything fixed at once. Luckily for me, nothing else has gone bad. It seems I may have missed all opportunities to have this (and my two S16s) covered under warranty. Kinda bummed about that, but keeping my fingers crossed all will keep going well with the gear, which I absolutely love!!
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Contributor - Level 2

Re: Behringer’s 3 year Warranty warning

I'm resurrecting an old thread here and I know in some forums, that is a big faux pas, but I hope I don't get flooged for that here (Since most participants here seem very reasonable).

I would like to hear an authoritative answer regarding the justification for all these proofs of ownership and purchase of a device in order to qualify for warranty service and repair. I like invoking a perfect example how this can be done extremely simply efficently, reliably and easilly, and that example is Apple: you buy a product, you activate/register it online, it is added to your personal profile and warranty is active. To get repair, you don't need anything; Apple will always know exactly when the device is purchased and when the support plan(s) expire (live phone support, parts/labour repair, in-store one-on-one, etc). In fact, with Apple, you don't even need to 'register' your device online; if it is a Mac or an iPod, or a keyboard, mouse or whatever other piece of Apple hardware, you can buy it and begin using it without ever contacting Apple. If you need repair, all Apple needs is a serial number to deterimine date of purchase and status of warranty. The only time you would be asked for a receipt is if you bought the device at a non-Apple store, and never activated/registered it with Apple; they would simply want to see the purchase date. You still don't need to identify yourself when you bring your device to the "Genius Bar" for warranty repair. If it is in warranty, it is repaired at no cost to you, and they don't care who is the owner. Warranty is for the device, and ownership is irrelevant (which it should be; why would Behringer care if I sold/donated/loaned/leased my mixer to someone else and they need it repaired). Apple's prodecures make perfect sense.

So, having seen how it is possible to do it the Apple way, I would like to hear plausible explanations why Behringer (and most others, in all fairness) require customers to jump through numerous hoops in order to take advantage of warranty service which is essentially an integral part of the purchase (and the product value). After all, Behringer (and others) dilligently advertise the 3-year warranty as an important feature, which implies that it represents part of the intrinsic value of the product. While we can take advantage of the rest of the product (by using it to meet our needs), in order to take advantage of this 3-year warranty, we must take some special action within some specific time frame, otherwise we may forfeit our right to this particular feature of the product (for which we have arguably paid, as it is a part of the purchase price of the device).

Why is warranty registration required? Why can Behringer not provide warranty repair for all of their devices based on date of purchase, regardless of who brings the device for repair? Why does warranty have to be "activated" or "registered"? Why does it have to happen within the arbitrary 90 days?