Just a word of warning.
Don’t forget to register your X32 within the 90 days and check you get a confirmation email.
I bought a full X32 in September of 2012. I registered within 2 weeks, but did not get a return email. At the time I did not know this was the procedure.
We have since bought another full X32, a Rack and a S16.
I had a minor insert problem and contacted care. During the conversation they said the 1st X32 was not registered. I said I had registered it and they said they would get back to me. After nothing for 2 weeks I contacted them again about this and they basically said “computer says NO - nothing we can do”.
So I asked to speak to someone higher up. Eventually was told to email a copy of my purchase receipt and they would be in contact the next day. After nothing for another 3 weeks I contacted them again. This time I was more persistent (but polite) and managed to speak to a manager.
He said he was sorry and would call me back in the afternoon. Well that was last week………..
Edit: Good news my warranty has been sorted. Thank you Behringer guys.
So best thing to do is make sure you have registered and get confirmation of this.
I must say, as a positive, that the desks, rack and stage box are fantastic pieces of equipment.
I am amazed how good it sounds and how good the multitrack recordings sound via the USB connection.
Paul Vannatto;29072 wrote:
You would have to contact CARE at firstname.lastname@example.org or phone at (1) 702-800-8290 for the US and Canada and (44) 1562 732290 in Europe. The website here is not setup for searching warranty registration, unfortunately.
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