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HELP PLEASE HELP. I cannot get my Midas Venice F32 to connect to my PC

Contributor - Level 1
My Midas Venice F32 will not connect to my PC w/ windows 10 through fire wire. My fire wire card is operating correctly and my fire wire cable is good. Already tested both. I have downloaded and installed Midas fire wire from web site but it will not see mixer once connected and turned on. I submitted a tech request (case number 00897270) three days ago and no one has replied to me yet.