Part 1: A journey towards Customer Obsession (TC Service Training)
Dan and Pedro from Kidderminster (UK) took a trip to Risskov in Denmark for service training. Here, they acquired necessary skills as part of their mission to be Customer Obsessed.
“To understand the composition of each unit is to fully understand how it works. And if you understand how something works in depth, then you will assist better.”
“We already arrived in Denmark with smiles on our faces because we are audio people and we love what we do. But the best moment was cycling to work, thinking that I was going to a place where I will acquire knowledge and tools to help our customers.”