Contributor - Level 2

Brand new Voicelive 3 Extreme behaving as a Voicelive 3?


Just purchased a brand new VL3x. Out of the box, connected it to a computer with Voice Support. Icon comes up as a Voicelive 3 unit (worried already). Perform the .366 upgrade. Tested unit. Seems to wor, BUT, hold down Genre and Setup buttons for over 2 seconds per reference manual pages 84-87 (with fat 32 USB plugged in And: NOTHING! no response from unit! Tried several times. Got toothpick into headphone jack to try maintenance routine and: NO BUTTON AT END OF Jack!!! )

Can anyone confirm this definitely should have come up as a VL3X on the voice support software are per pictures , ie new unit is faulty?
Regards
JohnStaines Contributor - Level 2 2018-12-11

2018-12-11

Brand new Voicelive 3 Extreme behaving as a Voicelive 3?


Just purchased a brand new VL3x. Out of the box, connected it to a computer with Voice Support. Icon comes up as a Voicelive 3 unit (worried already). Perform the .366 upgrade. Tested unit. Seems to wor, BUT, hold down Genre and Setup buttons for over 2 seconds per reference manual pages 84-87 (with fat 32 USB plugged in And: NOTHING! no response from unit! Tried several times. Got toothpick into headphone jack to try maintenance routine and: NO BUTTON AT END OF Jack!!! )

Can anyone confirm this definitely should have come up as a VL3X on the voice support software are per pictures , ie new unit is faulty?
Regards

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Contributor - Level 2

Re: Brand new Voicelive 3 Extreme behaving as a Voicelive 3?

Hi John,

When you hold the Genre Button Down for a couple of seconds it should give you details about your vl3.
It should say VOICELIVE 3 Extreme, It also should say VoiceLive 3 Extreme when it is booting as well.

In should also tell you the firmware that is installed (latest is 2.2.00 build 366).
Your serial number will also be in there aswell, does it match with the serial number on the label of the Unit itself.?
A VL3 serial should start 14xxxxxx and the Extreme 17xxxxxx, if they do not match then I would get the unit exchanged with another one, as it is set in the factory.
The serial number has to be valid and match the label for it to operate correctly,

Hope that helps
Editors for :- VoiceLive 3/Extreme, VoiceLive 2, VoiceLive Touch, VoiceLive Touch2, VoiceLive Play GTX, Perform VK. https://www.voiceliveeditor.com
Contributor - Level 2

Seems to be a VL3 in a VL3X shell - see pics

Thank you very very for your advice.
Per your instructions, Genre displays is per links:
https://1drv.ms/f/s!AgXWabsteJsPg9F2L8TwxvESsq1q-g

Also included here are second boot screen (first says VL3X, then switches to saying VL3)
Clearly says it is a VL3, serial number on display does match the box, (box says 17748200) yet it was factory sealed plastic bag.

Is it likely that a replacement from the same Australian stock will be the same defect or is this very unusual for TC Helicon?

Thank you very much for assisting -
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Contributor - Level 2

Re: Brand new Voicelive 3 Extreme behaving as a Voicelive 3?

Hi John,
It is not common.
The serial number that your Extreme is showing is not a valid one; and is what the unit dispalys if the serial number is NOT set.
If you can contact your supplier (hopefully your in your Dead On Arrival period), and ask them to check the replacement unit prior to sending, to make sure that the serial number of the device is valid; by powering up and holding the Genre Button, to make sure that it matches the label.

If the Serial Number is not valid/not set then the unit will default to behaving as VoiceLive 3, not the extreme.

Note its not just the record to USB you do not have, you probably do not have Backing Tracks, and all the extra targets/parameters the Extreme has.
Editors for :- VoiceLive 3/Extreme, VoiceLive 2, VoiceLive Touch, VoiceLive Touch2, VoiceLive Play GTX, Perform VK. https://www.voiceliveeditor.com
Contributor - Level 2

Great support from TC Helicon

Seruisly without this advice I would be lost on this cmplex machine. Tank you I will advice the this is DOA. and to test replacement

Regards

John