Just purchased a brand new VL3x. Out of the box, connected it to a computer with Voice Support. Icon comes up as a Voicelive 3 unit (worried already). Perform the .366 upgrade. Tested unit. Seems to wor, BUT, hold down Genre and Setup buttons for over 2 seconds per reference manual pages 84-87 (with fat 32 USB plugged in And: NOTHING! no response from unit! Tried several times. Got toothpick into headphone jack to try maintenance routine and: NO BUTTON AT END OF Jack!!! )
Can anyone confirm this definitely should have come up as a VL3X on the voice support software are per pictures , ie new unit is faulty?