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Contributor - Level 2

MODEL D Firmware update 1.1.0 Win doesn't detect device

I tried to use MODEL D Firmware update 1.1.0 Win but it doesn't detect device,
I can see my model D in windows and in Ableton, but the updater cannot,
I've tried on two computers with different USB cables, I have yet to find a firmware updater that actually works, (win 7 x64)
I'm still on firmware 1.0.4
BobWarner Contributor - Level 2 2018-12-06

2018-12-06

MODEL D Firmware update 1.1.0 Win doesn't detect device

I tried to use MODEL D Firmware update 1.1.0 Win but it doesn't detect device,
I can see my model D in windows and in Ableton, but the updater cannot,
I've tried on two computers with different USB cables, I have yet to find a firmware updater that actually works, (win 7 x64)
I'm still on firmware 1.0.4

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Contributor - Level 2

Same problem here

I have exactly the same problem, my Model D is on 1.06...tried everything.
(Win 10 x64)
Triber Moderator

Re: MODEL D Firmware update 1.1.0 Win doesn't detect device

Bob Warner;156523 wrote:
I tried to use MODEL D Firmware update 1.1.0 Win but it doesn't detect device,
I can see my model D in windows and in Ableton, but the updater cannot,
I've tried on two computers with different USB cables, I have yet to find a firmware updater that actually works, (win 7 x64)
I'm still on firmware 1.0.4


Hi Bob,

Sorry to hear that you've been experiencing difficulties with updating your synth. Can you please clarify if you have you ever been able to successfully update your Model D at all previously? If not then what is your synth's serial number and date code? Both are found on the sticker on the back of the unit.

Danny Budts;156718 wrote:
I have exactly the same problem, my Model D is on 1.06...tried everything.
(Win 10 x64)


Hi Danny,

What would be helpful would be to get some more information in order to properly determine why you are experiencing difficulties, as the phrase "tried everything" leaves much to the imagination.

For example, are you connecting MODEL D to your computer via any kind of external USB hub? Are there any other USB devices connected to your computer when trying to update? Any patch cables connected? All other software programs closed out? Have you tried to perform a restart of your computer before trying to update? Tried other USB ports / cables / computer?

Could you also please provide your unit's Serial number / date code for us?

Thanks in advance.
Michael Lapke
Contributor - Level 2

Drivers Model D

Thanks Michael,
I have already opened a case for it:
General & Technical (Case: 00897323) [ ref:_00D2818RET._5000I1OsWL7:ref ]
For now it seems solved.
Greetings, Danny
Contributor - Level 2

Re: MODEL D Firmware update 1.1.0 Win doesn't detect device

I've had same problem updating MODEL-D using USB Hub. After connecting directly to computer, I was able to update firmware. After synth reset now Model-D is not detected anymore by my system (Win 10).

EDIT: After computer reboot Model-D is now detected.