Hi, I've just bought a couple of IQ 15's to complement my x32. The firmware shows them to be at 1.7 the latest on the web site being 1.9.
I've tried to update the firmware via usb on 2 different pc's running windows 7.1 and 10 without success.
I had to disable AVIRA antivirus as it kept wanting to move the files to quarantine.
When I execute the TSusbupdate 1.9 or the TSModelset a command Prompt window flashes open and then closes quickly and nothing else happens.
I know the usb connection to each speaker is working as I am able to utilise the Turbosound Modelling Software.
Can anyone advise what I might be doing wrong?